51 to 63 of 63 ITIL Jobs in Berkshire

Microsoft 365). • Perform advanced troubleshooting for incidents and problems, owning major incidents end-to-end. • Implement patches, upgrades, hardening and configuration changes under ITIL and GxP change control. • Maintain monitoring, alerting, observability and capacity planning. • Ensure high availability and performance across on-prem and cloud environments. 2. Infrastructure & Team … leading a small team or acting as an informal technical lead. • Experience in regulated, manufacturing, healthcare or pharma environments is highly desirable. • Familiarity with ITIL processes and structured documentation. Skills & Attributes • Deep technical expertise with willingness to remain hands‐on. • Strong troubleshooting mindset; calm under pressure. • Clear communicator able ...

Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations. Proficiency in automation tools and CI/CD practices. Process Knowledge Solid understanding of ITIL processes and enterprise IT service management. Experience in designing governance frameworks for ITSM/ITOM. Soft Skills Strong leadership and mentoring capabilities. Excellent communication … Analytical mindset with problem-solving abilities. Preferred Qualifications ServiceNow Certified Technical Architect or Certified Master Architect. ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ITIL v4 Foundation certification. Experience in large-scale enterprise ServiceNow implementations. ...

office, ideally within 1 hours travel Wokingham office considered but needs to travel to Warwick office for training Primary skills - L1 monitoring/observability, ITIL process, incident, MIM, etc Secondary skills - L1 troubleshooting, work with multi-team and engage with L2 support engineers and partners Description: - Monitoring Strategy & Implementation - Define … experience with Scripting languages (Python, PowerShell, Bash) for automation. - Knowledge of cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker). - Familiarity with ITIL processes (Incident, Problem, Change Management). - Excellent analytical, troubleshooting, and communication skills. Preferred Qualifications - Certifications in monitoring tools (eg, Dynatrace Certified Professional, Splunk Certified Admin ...

reviews, and root cause analysis. Liaise with internal service leads and operational teams to ensure optimal service performance and customer satisfaction. Drive adherence to ITIL processes across incident, change, and problem management. Customer Success Management Develop deep understanding of each customer's business drivers and goals. Collaborate with Account Managers … KNOWLEDGE, SKILLS & EXPERIENCE Experience in a customer-facing service delivery or customer success role within a Managed Service Provider (MSP) environment. Strong knowledge of ITIL processes and service management frameworks. Excellent relationship-building and stakeholder management skills. Confident managing service reviews, escalations, and performance reporting. Strong understanding of technical service ...

reviews, and root cause analysis. Liaise with internal service leads and operational teams to ensure optimal service performance and customer satisfaction. Drive adherence to ITIL processes across incident, change, and problem management. Customer Success Management Develop deep understanding of each customer’s business drivers and goals. Collaborate with Account Managers … KNOWLEDGE, SKILLS & EXPERIENCE Experience in a customer-facing service delivery or customer success role within a Managed Service Provider (MSP) environment. Strong knowledge of ITIL processes and service management frameworks. Excellent relationship-building and stakeholder management skills. Confident managing service reviews, escalations, and performance reporting. Strong understanding of technical service ...

Process Innovation Strengthen AG's AMS toolset (ITSM, Knowledge Base, Monitoring, Dashboards). Drive automation using UiPath, SAP Cloud ALM, and monitoring tools. Embed ITIL, SAP Activate, Agile, and DevOps best practices into daily operations. Standardize templates, documentation, SOPs, and runbooks for AMS delivery. Governance of Change, Releases & Projects Oversee … resources. Strong commercial experience – revenue management, margin control, pricing. Experience interacting with C-level stakeholders and managing escalations. Deep understanding of ITIL processes (Incident, Problem, Change, Release). Experience in SAP S/4HANA, RISE and GROW with SAP, Cloud ALM, and SAP Activate. Excellent communication, stakeholder management, leadership ...

attitude, with impact and influencing style Demonstrable team working characteristics Highly organised, motivated and detail conscious Committed to learning and continuous improvement ITIL Foundation (Mandated) be trained at least to ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training (Preferred) Agile qualifications (example - ScrumMaster/Product Owner ...

clients operate today and mapping those processes into practical ServiceNow solutions. Designing and guiding implementations across ITSM and ITOM, ensuring alignment with ITIL principles and platform best practice. Shaping cloud workflow requirements, supporting controlled migration from legacy systems and ensuring governance, dependencies, and operational risk are fully understood. Reviewing data … automation, and migration journeys. The confidence to translate technical detail into clear, compelling narratives for senior stakeholders. ServiceNow certifications (CSA, CAD, CIS ITSM) with ITIL or Agile qualifications being a strong advantage. Experience in banking or financial services is beneficial but not essential. Why this role stands out You will ...

SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate examples where this has been done ServiceNow … required Assisting with system testing and UAT Providing advice and guidance to customers on the best approaches for implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice, Industry trends and use of ServiceNow Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio Sharing ...

Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical ...

services and middleware. Oversee CMDB reconciliation, data flows, auto-ticketing and identity management integrations. Own end-to-end technical delivery, ensuring compliance with ITIL, enterprise standards and governance frameworks. Support Agile delivery, iterative releases, risk management and cross-functional technical decision-making. Ensure solution readiness through E2E testing, UAT, performance … System, Atrium CMDB, Digital Workplace, Smart IT and Smart Reporting. Proven track record delivering ITSM integrations, API development, web services and automation. Understanding of ITIL processes: Incident, Change, Problem, Service Request. Experience working in complex, multi-vendor delivery environments. Contract Details 6-month contract Hybrid 23 days per week ...

Data Engineer - Hybrid Role Working as a key member of the Digital Data team, the purpose of this Data Engineering role is to help build out the next evolution of our clients Enterprise Data Platform ...

point for major incidents, leading resolution and stakeholder communications through to closure. Building trusted, long-term relationships with customer and internal senior stakeholders. Leading ITIL-aligned processes across incident, problem, change, and service request management. Managing service risks, breaches, and improvement plans with confidence and commercial awareness. Producing and presenting … bring Strong experience in SAP AMS/Managed Services service delivery. Proven leadership across complex support environments with multiple stakeholders. Solid working knowledge of ITIL-based service delivery, ideally with certification. Experience transitioning customers into SAP Managed Services. Confidence operating at senior stakeholder and leadership level. Excellent communication, relationship-building ...