51 to 75 of 95 Incident Management Jobs in Berkshire

Provide customer service to internal and external customers to ensure a consistent experience. Adopt a proactive approach towards all client activities. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line … functions and applications in line with IT industry standards. Demonstrates awareness of health and safety at work. Firewall and network security configuration AV, Patch Management, Endpoint Protection and EDR technologies, Crowd strike preferred. Competencies & Key Success Factors Proactively managing the security landscape for our customers both internally and externally More ❯

Provide customer service to internal and external customers to ensure a consistent experience. Adopt a proactive approach towards all client activities. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line … functions and applications in line with IT industry standards. Demonstrates awareness of health and safety at work. Firewall and network security configuration AV, Patch Management, Endpoint Protection and EDR technologies, Crowd strike preferred. Competencies & Key Success Factors Proactively managing the security landscape for our customers both internally and externally More ❯

Managing AWS resources, including Kubernetes clusters and associated services. Deploying, configuring and managing Kubernetes clusters. Performing SRE and App Support Role for migrated Application. Incident Management and Response. Conducting Problem Management & Change Management. Your Profile Essential skills/knowledge/experience: Experience with creating and setting up … Ray. Previous experience with troubleshooting and debugging on public cloud infrastructure (AWS). Working Proficiency of RDS Databases and Cache Engines. Experience with Traffic management and routing. Working proficiency with Route 53 and AWS Elastic Load Balancing. Desirable skills/knowledge/experience: Working proficiency with AWS Cloud and More ❯

meet business objectives. The role is critical for minimizing downtime, enhancing performance, reliability, stability and integrating hybrid network solutions. Key Responsibilities Leadership and Team Management Supervise, mentor, and lead NOC and cloud teams to ensure high-quality support. Define roles, responsibilities, and expectations for team members. Conduct regular performance … subnets, gateways) for both cloud and on-premises systems. Ensure seamless integration of cloud and on-premises networks (hybrid setups). Operations, Monitoring, and Incident Management Monitor the performance of both on-premises and cloud-based systems. Ensure timely detection, escalation, and resolution of incidents and outages. Develop … within the operations organization. Communication and Reporting Serve as the escalation point for critical incidents. Provide regular updates and reports on infrastructure performance and incident resolution to stakeholders. Develop and provide a cadence for monthly reporting on KPI's such as uptime, availability, ITSM metrics, projects and project status. More ❯

particularly in regard to basic firewall configs), including hardware deployment and support Coordinate with third-party MSPs for network and infrastructure implementation and ongoing management Manage firewall operations and connectivity with ISPs Oversee network IP addressing and VPN setups Support business continuity through proactive incident management Maintain … and configuration records for infrastructure and software Support software licensing and upgrades Support data privacy and security audits Requirements: Strong knowledge of Azure infrastructure management Strong LAN and WiFi network understanding (ability to configure/troubleshoot to a reasonable level and manage). While absolutely not a requirement, a More ❯

Key Responsibilities: Serve as Application Manager for print-related mnemonics (EQC, KAS, NUA, RMT, RTN), overseeing maintenance, uptime, and resolution of critical issues. Lead incident management for print-related issues, including troubleshooting, MIM response, diagnostics, and stakeholder communications. Monitor the print environment proactively to detect and mitigate issues … the migration of the print environment to the cloud, including benefit analysis and cost neutrality evaluation. Ideal Candidate: Strong background in Application Support/Management within banking or regulated environments Proven expertise in print services management , especially across complex, enterprise-level environments Hands-on experience with incident response, troubleshooting , and root cause analysis Solid understanding of compliance, security standards , and patch management Excellent stakeholder communication and coordination skills Experience in migration projects , particularly from on-prem to cloud (beneficial) Please attach your latest CV for immediate consideration. More ❯

five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update … accurate knowledge base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers More ❯

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As … flow across the trading platform Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages Incident management: create and send reports following established process Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams Support More ❯

will need: Experience in a dedicated DLP role or a cyber security role with a heavy DLP focus. Hands-on experience of DLP policy, incident management, data protection and reporting Experience of Microsoft Purview, M365, and Proofpoint technologies Practical experience End-User Behaviour Analytics (EUBA) and Insider Risk … Management A good overall understanding of cyber and information security Certifications such as Microsoft SC-400, AZ-500, MS- 900, or CISSP preferred More ❯

will need: Experience in a dedicated DLP role or a cyber security role with a heavy DLP focus. Hands-on experience of DLP policy, incident management, data protection and reporting Experience of Microsoft Purview, M365, and Proofpoint technologies Practical experience End-User Behaviour Analytics (EUBA) and Insider Risk … Management A good overall understanding of cyber and information security Certifications such as Microsoft SC-400, AZ-500, MS- 900, or CISSP preferred More ❯

/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities : Act as SME for AWS services such as EC2, VPC, RDS, ELB, Route 53, EFS, S3, and Athena. Configuration Management … Hands-on experience with key AWS services such as EC2, VPC, RDS, ELB, Route 53, EFS, S3, and Athena. Version Control System: GIT Configuration Management Tools: Ansible Containerization: Docker Orchestration tools: Kubernetes Infrastructure as Code (IaC) Tools: Terraform, AWS CloudFormation DevOps CI/CD : Proficiency in CI/CD … Monitoring & Observability: Familiarity with monitoring solutions like AppDynamics and CloudWatch for proactive system health monitoring. Ticketing & Collaboration Tools: Experience with Jira and ServiceNow for incident management and collaboration. Operating Systems: Strong expertise in Linux; familiarity with Windows OS is a plus. Scripting & Automation: Proficiency in scripting languages such More ❯

Ansible, or Python for automating upgrade-related tasks. Storage & SAN Connectivity: Understanding of integrating VMware with SAN/NAS storage (Fibre Channel, iSCSI). Incident Management & Support: Experience handling P1/P2 incidents and working with Cisco TAC/VMware Support. Infrastructure Documentation: Ability to create detailed upgrade … site UCS management. Familiarity with VMware vSAN and NSX. Knowledge of hybrid cloud deployments (AWS/Azure VMware solutions). Understanding of ITIL change management processes. Priyanka Sharma Senior Delivery Consultant Office: 02033759240 Email: psharma@vallumassociates.com More ❯

ll support internal audits, guide compliance efforts, and drive continual improvement across their information security systems. Key Responsibilities Manage and evolve the Information Security Management System (ISMS), including drafting and maintaining security documentation such as policies, standards, and procedures. Report on security performance metrics to senior leadership on a … ISO 27701:2019, and SOC 2 across multiple international offices. Lead internal audits and manage responses to external security assessments. Support third-party risk management, including vendor due diligence and client compliance questionnaires. Assist with security incident management and help improve organisational threat awareness. Champion secure behaviours More ❯

detecting, analysing and responding to security incidents through to resolution. Providing support on baseline security analysis in OT projects. Manage operational components and coordinate incident management, including detection, response, reporting and liaising internally and externally. Review audit trails, system logs and other monitoring data sources periodically and ensure More ❯

detecting, analysing and responding to security incidents through to resolution. Providing support on baseline security analysis in OT projects. Manage operational components and coordinate incident management, including detection, response, reporting and liaising internally and externally. Review audit trails, system logs and other monitoring data sources periodically and ensure More ❯

goals through cross-functional collaboration. Drive innovation and continuous improvement in network performance, support, and security. Champion best practices in network architecture, operations, and incident management. Ensure effective workload monitoring via ServiceNow and foster operational transparency. What You’ll Bring: Demonstrable technical expertise at CCNP (ENT/DC/ More ❯

the stability, performance, and evolution of our End User Computing services, delivering large enterprise-scale virtual desktop infrastructure (VDI) solutions. Key Responsibilities Team Leadership & Management Lead and manage a blended team of support and delivery engineers, fostering a collaborative and high-performing culture. Provide mentorship, conduct performance reviews, and … solutions using Citrix and VMware technologies. Oversee the implementation of new solutions and upgrades, ensuring alignment with business needs and technical best practices. Support Management Oversee day-to-day support operations, including incident management, ticket queue oversight, and escalation handling. Ensure SLAs are met and service quality More ❯

Work closely with SAP RISE support teams to manage and optimize cloud-hosted SAP systems. Coordinate with SAP for Service Requests, Change Requests, and Incident Management in the RISE framework. Integrate SAP Analytics cloud with S/4HANA Collaborate with application, development, and infrastructure teams for seamless SAP … BTP integration, and hybrid SAP architectures. Hands-on experience in system migrations, upgrades, and cloud-based SAP operations. Understanding of networking, security, and identity management in cloud-hosted SAP landscapes. Ability to coordinate with SAP, cloud providers, and internal IT teams for issue resolution. Experience with disaster recovery and More ❯

Work closely with SAP RISE support teams to manage and optimize cloud-hosted SAP systems. Coordinate with SAP for Service Requests, Change Requests, and Incident Management in the RISE framework. Integrate SAP Analytics cloud with S/4HANA Collaborate with application, development, and infrastructure teams for seamless SAP … BTP integration, and hybrid SAP architectures. Hands-on experience in system migrations, upgrades, and cloud-based SAP operations. Understanding of networking, security, and identity management in cloud-hosted SAP landscapes. Ability to coordinate with SAP, cloud providers, and internal IT teams for issue resolution. Experience with disaster recovery and More ❯

Writing and executing test scripts for new application versions • Creating and running SQL diagnostic scripts to assist with troubleshooting • Monitoring support KPIs and driving incident resolution • Leading and mentoring a small team of support/test engineers • Working five days a week onsite in our Reading office in a … testing and application support • Experience with creating and executing both test and SQL diagnostic scripts • Prior experience managing or mentoring junior engineers • Familiarity with incident management and performance tracking (KPIs) • UK national with SC clearance (or eligible to obtain it) • Able to work five days per week onsite More ❯

Undergraduate degree or equivalent combination of training and experience Ability to demonstrate excellent understanding of business processes and systems Proven experience in ITIL Practices (Incident, Request, Change and Problem) Proven track record in service organisation providing incident management services Proven experience of managing a front-line client More ❯

bid management. Allocation and dispatch of stock. Monitoring and updating external customer systems. Managing returns and updating Proof of Delivery (POD) information on companies' incident management system (service now). Triage of returned parts. Maintain tools and test equipment within the department. Perform tests and diagnostics on a … network and IT equipment. Develop and put in place training plans, conducting any appraisals in a timely manner. Engagement in projects requiring specific stock management, warranty and returns via the RMA process. Team Management. To be eligible for this role you will need the following skills and experience: Analysing More ❯

ensuring a robust safety net through automation. Risk-Based Testing : Introduce a structured approach where test coverage is aligned with business impact and risk. Incident Management : Implement a structured approach for post-release monitoring, bug triaging, and root cause analysis. Tools & Frameworks The QA Lead Contractor will oversee … metrics to measure and continuously improve the testing process. Security and compliance awareness, ensuring testing processes align with least privilege access and automated secrets management . Experience with Stock & Finance Systems or ABP (Accounting, Banking, and Property) Teams is a plus. Why Join Us? As a QA Lead Contractor More ❯

release pipelines – CI/CD (Octopus Deploy/Azure DevOps/TeamCity) Knowledge of Azure monitoring, alerting, message queues Understand or worked within an Incident Management Process (ITSM More ❯

release pipelines – CI/CD (Octopus Deploy/Azure DevOps/TeamCity) Knowledge of Azure monitoring, alerting, message queues Understand or worked within an Incident Management Process (ITSM More ❯