1 to 25 of 28 Service Delivery Jobs in Berkshire

Portfolio Management: Manage and guide - project/programme/Service management teams, ensuring its successful delivery in line with defined objectives, scope, and timeline. Serve as escalation for any Oracle customer where we delivery our services in the region. Leadership to support programme management teams of complex … programmes involving multiple workstreams, interdependencies, and diverse stakeholders. Oversee the entire Managed Services lifecycle, from service transition to ongoing support and continuous service improvement in Oracle projects Work with Vertical Delivery leaders for each industry as a Horizontal delivery head for Oracle services to secure delivery excellence and CSAT in our Oracle projects Setting the vision for regional delivery, devising an effective operating model, assuring team cohesion/performance and developing capability/skills as required Providing Thought Leadership to explore opportunities that will mature our service portfolio, provide added value to our more »

business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in a 24x7 operational environment supporting all Thames Water business areas. The … fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the … agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting as the key contact and escalation point in particular around P1 Major Incidents and P2 Business Significant Incidents on a rota to cover 24/7/365 support more »

BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the … managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. In the last 15 years BDO has grown the Global Payroll Services (GPS) practice into … and most importantly our people. We now have secure foundations to double in size in the next five years. We have recently united the service delivery and implementation delivery staff who coordinate services primarily supported and delivered on the IPPEX Global payroll software platform. Reporting directly to more »

If you have relevant experience within Account Management in a Digital or Agency capacity, we'd love to hear from you! Role info: Digital Delivery Account Manager Witney/Oxford Oxfordshire Based | Hybrid Home Working 2-3 days (5 days on site during probation, 3-4 days onsite flex … thereafter) £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product/Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Account Management Fantastic communication and relationship building skills Waterfall … important to us as when we're aligned everything in the world feels just that little bit better, so we're building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative – we work together Confident – we demonstrate our expertise Attentive – we pay attention more »

Senior Service Designer - £650 -£700 per day - Inside IR35 - Hybrid working, 2 days a week on site near Slough - 6 Months initial contract. My client, a leading supplier to the Nuclear energy industry, is seeking a highly skilled Senior Service Designer with a strong background in ITIL service management to join their Digital Workplace Programme. The successful candidate will play a key role in designing and developing service management processes that align with the ITIL framework, ensuring their IT services meet business needs in a cost-effective, resilient, and reliable manner. Responsibilities and Duties: Design IT … accordance with ITIL guidelines for the Digital Workplace Programme. Collaborate with IT architects, project managers, and other stakeholders to ensure a comprehensive approach to service design. Develop a modern workplace service that empowers colleagues while maintaining appropriate oversight and compliance in a highly regulated, multi-national environment. Create more »

Freedom – inspire our 130,000 Diverse Associates to act daily towards creating the world we want tomorrow. Job Description: The jobholder is responsible for Service Excellence for IT Operations in EMEA time zone, providing technical leadership to reduce the impact of Major Incidents and improve IT Service Delivery … hubs and be a point of contact for EMEA business segments for Major Incidents and escalations. What are we looking for? Essential: A Senior Service Delivery or IT Operations Lead to support Mars Follow-the-sun operating model. Essential: An escalation point for First- and Second-line support … hours IM and MIM on-call rota. Facilitate post incident reviews (PIRs) and post change reviews (PCRs) when needed. Customer Experience: Play key customer service role covering the end-to-end customer experience in EMEA region. Monitor Customer experience with IT services in the most appropriate, consistent and efficient more »

intelligence and research, system hardening, and documenting customer’s infrastructure and assets. Technical product and process knowledge needs to be accompanied by excellent customer service skills, and meticulous attention to detail. What you'll be delivering Perform forensic analysis, triage security incidents, and apply proactive remediation. Proactive monitoring and … threat hunting. Proactive threat intelligence and research. Vulnerability assessment and management. Provide technical support and guidance for 1st Line SOC Security Analysts and Security Service Delivery Manager. Ownership of security incidents and breaches, as well as escalated issues from 1st Line SOC Analysts through to resolution Documenting and … articulating issues ready for escalation to the 3rd Line Security Analysts Work closely with the Service Desk team for security related escalations. Provide feedback and be part of the continuous improvement program. Ensure excellent customer satisfaction is achieved. Manage customer complaints through to resolution. Assist the Security Service more »

Service Manager Service Manager/Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The company … in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would … be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company with offices worldwide. If you are looking for a role of this nature, please contact RyanOatley more »

Position: CHP Service Engineer Location: Mobile covering sites in the Slough, Heathrow and Reading area Salary: £35-37k (Neg DOE) per annum, company van, tools, phone, laptop and excellent benefits Hours: 37.5 hours per week Monday to Friday no shifts Undertake weekend roster duties as required Our Client … in the UK using a range of Engine manufacturers including MTU, Cummins, MAN, Guascor, Perkins and Jenbacher, incorporating the latest control systems. Their large service team, supported 365 days a year by the CHP control centre, minimises downtime. The Role: Travel daily to client sites to carry out planned … and reactive maintenance of combined heat and power units. Safely operating and maintaining all site CHP plants ensuring full service delivery in line with contracted KPIs. Using Computer based diagnostic tools to fault find on a range of plant equipment. Interaction with our clients on a daily basis more »

of choice is actively seeking an addition within their expatriate compensation & payroll team. The successful candidate will be responsible for the day-to-day service delivery to customers. This includes supporting the activation of new services and ensuring an excellent customer experience. You will also work closely with … management of workload and working to deadlines. Ability to work collaboratively with customers and support team members to achieve right outcomes. Project management and service delivery experience. Excellent verbal and written communication skills. Ability to articulate and apply logical decision-making. APPLY NOW Please forward your CV or more »

the STM works alongside other security team managers in their campus to ensure a safe and secure environment. Additional job functions may include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, system monitoring, log maintenance, and access rights maintenance. ESSENTIAL FUNCTIONS … online. • Demonstrates leadership skills, including planning, organizing, delegating, problem-solving, training, coaching, and recognizing or disciplining staff in a positive, effective manner. • Strong customer service and service delivery orientation. • Ability to interact effectively at all levels and across diverse cultures. • Ability to take initiative and achieve results. more »

and deployment. Perform impact analysis for functional changes, prioritise and record changes to sprint backlog, and implement after customer approval. Ensure professional and successful service delivery, participating in project and implementation activities to support service readiness before go-live. Adhere to agreements in the eXperience & Service … queries. Detect and communicate new business opportunities to Business Development, owning project-related activities and ensuring alignment with the client's business area for service readiness ahead of go-live. Key Requirements Application Support Consultant: Minimum 2-3 years in Application/Functional Support or Service Delivery. Continual … Service Improvement mindset with a strong sense of ownership. Strong interest in functional business processes. Strong customer focus, quality-driven, and proactive. Client-facing experience. Excellent analytical and problem-solving skills. Quick learner, eager to learn. Result-oriented, responsible, and takes ownership. Team player with a flexible attitude. Fluent more »

contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on … the Capability Manager. Utilising your leadership skills and experience of capability management, you will be an integral part of the organisation, ensuring focus on delivery and customer engagement. The successful candidate will work closely with the technical capability areas within Materials and Analytical Science to ensure effective communication of … service capability health and of delivery. They will work as part of the Business Operations group to provide proactive management of technical capabilities, working to highlight and mitigate risks for the Materials and Analytical Science area. The role requires routine engagement with both internal Science and external Programme/ more »

contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on … your leadership skills and experience in coordinating technical experts and customer relationships, you will be an integral part of the organisation, ensuring focus on delivery and customer engagement. The successful candidate will work closely with all our internal customers areas to ensure effective communication of service delivery … whilst enabling increased confidence in performance by developing and implementing capability health supporting metrics. They will work in the development of, and management of, Service Level Agreements, order book, reporting and metrics for the Materials and Analytical Science area. The role requires routine engagement with both internal Science and more »

and deliver new IT solutions as required. Managing the IT team to ensure they deliver against their day-to-day responsibilities and provide excellent service delivery to their internal and external customers. Maintaining, in conjunction with Procurement, key IT relationships through negotiation and administration of supplier contracts and … service agreements. Providing IT expertise and acting as a referral point for all core company applications, software packages and complex IT queries. Responsible for providing management information, monitoring and reporting concerns with the office network, both hardware and software. Senior company representative on IT matters with the company's more »

and deliver new IT solutions as required. Managing the IT team to ensure they deliver against their day-to-day responsibilities and provide excellent service delivery to their internal and external customers. Maintaining, in conjunction with Procurement, key IT relationships through negotiation and administration of supplier contracts and … service agreements. Providing IT expertise and acting as a referral point for all core company applications, software packages and complex IT queries. Responsible for providing management information, monitoring and reporting concerns with the office network, both hardware and software. Senior company representative on IT matters with the company’s more »

including drafting minutes. Supporting on the implementation of outsourced global entity managed services provider to manage global entity compliance and oversight and managing ongoing service delivery. Requirements for the Role: Educated to degree level (ideally, but not essential) and either ACG qualified or graduate. Demonstratable experience of managing entity more »

p/a Slough 6 Month fixed term contract We are currently recruiting for a Lifecycle Project Manager to assist with the delivery of lifecycle and minor works projects on a well establish PFI Schools contract. Working alongside the maintenance team, you will manage the projects side of the … Fixtures & M&E and Asset Management services associated with Lifecycle & Variations Accountable for day to day performance management of all Contractors involved in the delivery of Lifecycle New works and Variations. Ensure all relevant subcontractors are trained and aware of their health and safety Control lifecycle & variation P+L keeping … profits where possible. responsibilities in accordance with statutory, Local Authority, school guidelines. Produce accurate management reports, data and forecasts as required. Carry out regular service delivery audits. Completing pricing and tender documentation. Produce work specification documents including drawing. Ensure effective working relationship with the Contract Manager to ensure more »

execute product strategy. Manage product features from initiation to delivery. Gather customer requirements onsite. Own and manage product profitability. Support the Business Development and Service Delivery teams. Requirements: Previous experience working in a similar role. Ideally have 1 year experience in insurance sales and customer service. In-depth more »

also be considered. Responsibilities: Take ownership of IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed uptime service levels. Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work. Perform limited maintenance tasks … smooth operation of the data center heating and cooling systems and overall facility. Permit and monitor contract vendors. Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment. Take daily operational readings of all mechanical … changes for internal works or for vendors.greater than Remove if not required Proactively identify issues and take the needed steps to resolve. Assist with service delivery tasks when needed. Key Skills, Requirements and Competencies: Experience in a critical operations environment and/or data center experience preferred, but more »

contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on … our careers site What will you be doing? You will be part of a specialist team within a multi-discipline service delivery function and will be responsible for providing expertise in disciplines such as software configuration, SMART instruments and disaster recovery, whilst considering cyber security aspects. Within this more »

Job Position Assistant Manager – Project and Programs Job Overview Customer Engagement Point of contact for stakeholders across professional service opportunities Responsible for understanding customer requirements Responsible for monthly governance with stakeholders with whom we have contracts Vendor Management Coordinate with vendors for suitable profiles and onboard them upon customer … incidents . Identifying opportunities to gain long term contracts and where possible new assignments . Planned implementation of new organizational policies. . Establish Continual Service/Process Improvements and track performance . Negotiated agreements with diverse parties to support margin improvement . Maintained organizational compliance with applicable legislation and … deliverables, time frame, and cost) and ensuring acceptance at all levels to proceed with execution. . To evaluate alternative approaches, to ensure product/service delivery that will meet stakeholder requirements and expectations. . To identify, mitigate & manage risks. . To acquire, organize, and manage the people resources more »

. Expertise in Reporting using Excel, Macro, Power BI, or similar database management tools. Experience invoicing and collecting processes. Knowledge and understanding of Professional Service Delivery, Cloud Hosting Operations and Software Licensing. Exceptional communication and interpersonal skills. Ability to act as a mentor and assist in training and more »

Engineer: Our client delivers small, medium, and large temporary temperature control solutions to various customers across the UK. They specialise in high standards of service delivery and aim for the highest customer satisfaction possible. As a HVAC Engineer, you will: Support and guide the development of the temperature more »

Maintaining client relationships Full Technical Specialist Support Operate within agreed authorities, inspection and H&S standards Clear customer focus and drive to achieve optimal service delivery Qualifications Knowledge, Skills and Experience: Level 4 qualification in eg HNC and above (Mechanical based subject) Hands on experience of fixing, inspecting more »