21 of 21 Service Delivery Jobs in Berkshire

title: Service Delivery Manager Location: Reading (hybrid work available) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more We are seeking a proactive … people-focused Service Delivery Manager to take ownership of the successful delivery of IT services across a portfolio of clients. In this role, you will act as the key point of contact for service performance, ensuring contracts are delivered effectively, relationships remain strong, and service ...

Service Delivery Director - Berkshire - DV Cleared - 6-month contract with possible extension - £1,000 to £1,200 per day FryerMiles are delighted to be tasked with finding a DV Cleared Service Delivery Director to join a high-profile Defence & National Security programme based in Berkshire. … successful candidate will take on an initial 6-month contract, responsible for a team of Service Directors overseeing the delivery of multiple customer contracts while also looking at growth opportunities. Key Accountabilities include: Oversee the delivery of multiple services to the customer Own financials for all service ...

Position Overview A Global Circuit Infrastructure Manager is responsible for overseeing the company's international network circuit portfolio, ensuring optimal connectivity, cost efficiency, and service delivery across all global locations. This role focuses on strategic circuit management, vendor relationships, and continuous service improvement across multiple regions. … documentation Implement standardized processes for circuit lifecycle management Vendor Management Manage relationships with global telecommunications providers Support negotiations for international circuit contracts and service agreements Coordinate with regional vendors for new installations and service changes Work with procurement on cost optimization initiatives across the global circuit portfolio Ensure ...

Title: Onsite Engineer/IT Service System Engineer Contract Type: Fixed Term Contract Key Purpose of Division: The mission of the IT Division is to deliver “best-in-class” Digital and IT services to our customers and end-users enabling business growth, and Digital “cost-to-serve” Overall … Purpose: Working directly for the IT Service Operations Manager, the System Engineer will provide desktop support for all users. Act within the ITIL framework across all processes. Deal with all requests and incidents raised by users in LPUK, including managing hardware requirements. Key Responsibilities: Support ...

seeking a highly qualified and motivated Service & Delivery Manager (Operations and Maintenance) to join a growing Design & Build contractor. With a specialism around the renewables sector. The Organisation Our client has built a strong reputation for themselves as one of the main players across LED lighting, Solar … both public and private sector projects and require motivated individuals to play vital parts in the company's future growth. Role Responsibilities Oversee maintenance service delivery and ensure service standards are met Coordinate with planning, engineers, project and customer teams Improve processes to boost efficiency and service ...

services organisation for a Project Management Office (PMO) Team Lead. This is a strategic and hands-on leadership role responsible for overseeing the successful delivery of engineering and service-related projects within a multi-project environment. You will lead a team of project managers and coordinators, strengthen governance … frameworks, and drive continuous improvement across project delivery practices. The role offers hybrid working, with regular presence required at the organisation’s Berkshire-based headquarters. The Role Reporting into senior leadership, you will be responsible for ensuring projects are delivered on time, within scope and budget, while maintaining alignment ...

Service Operations Manager Stoke-on-Trent, UK up to £45,000 pa DOE Active SC Clearance required iO Associates is looking for a Service Operations Manager to join a specialist provider of fully managed, high-security ICT services supporting the defence, security, and government sectors in complex, regulated … environments. The ideal candidate will be responsible for ensuring efficient, reliable, and high-quality IT service delivery across Service Operations. Key Skills: Provide leadership and mentorship, acting as 2iC to the Service Operations Lead and supporting team development and performance Lead Change Management, overseeing ...

Critical Environment Field Service Engineer Pay Rate: £60.00 Per Hour Working Conditions Monday-Friday, core hours between 7 AM and 7 PM. Onsite presence required at the datacenter at least two days per week. Supplier-provided Windows 11-compatible laptop required. We are seeking a highly skilled Critical Environment … Field Service Engineer to support and maintain high-availability datacentre operations. This role is ideal for a hands-on engineer with strong mechanical/electrical expertise and a passion for delivering safe, secure, and reliable critical infrastructure services. You will play a key role in ensuring operational continuity, driving ...

secure environment. This role is integral to ensuring the smooth operation, support, and continuous improvement of managed mobile devices, while also contributing to the delivery of a managed networking service. You will be the face of the business on-site, representing our organisation with professionalism at all times. Working … stakeholders Diagnose and investigate suspected physical device faults Manage inventory of all in-scope mobile devices Advise users on applications outside of the standard service catalogue Create and maintain knowledge base documentation Communicate effectively with customers via phone and email, providing regular updates Handle incoming customer queries, ensuring clear ...

Manager to lead the day to day operations of our Network Operations Centre. You will be responsible for overseeing the NOC team, ensuring service excellence, and maintaining efficient workflows that meet customer SLAs. The NOCManager is also accountable for departmental administration, operational quality, and cross functional support. The Role … goals Manage onboarding, induction and initial training of new team members Ensure staff have the tools, training and support required to meet SLA targets Service Delivery & Operations Track and manage support tickets, ensuring responses and resolutions meet SLA Maintain up to date monitoring and ticketing systems Ensure prestaging ...

role within the public sector? West Berkshire Council is seeking to recruit a Quality Assurance and Audit Manager to join our Children and Family Service, reporting to the Service Manager within the Quality Assurance & Safeguarding Service. Thisis an excellent opportunity to contribute to the effective delivery ofaudit … assurance services within a dynamic and supportive organisation. The Role You will play a key role in supporting the Service Manager to further strengthen and develop West Berkshire's Quality Assurance & Audit processes within the Children and Family Services and ensure their effective operation. Your main responsibilities will include ...

hands-on IT support and maintains the local IT infrastructure for the Winnersh office of approximately 40 employees, in line with IDEMIA standards and service-level agreements. The role ensures system availability, security, and a high level of user satisfaction while coordinating with internal IT teams and external partners. … Level 2 IT support to end users at the Winnersh site, including incident resolution and request management Log, categorise, prioritise, and resolve incidents and service requests using the approved ITSM tool, ensuring SLA adherence. Deliver day-to-day on-site IT support for office users, systems, and devices Install ...

have full UK working rights. Job purpose: To manage (sole management) the IT Applications of my client and ensure a robust, reliable and secure service is developed and maintained. To provide data management support, change and improvement of identified applications and services as required. To manage and improve … service management framework for identified applications and associated software vendors. To facilitate rapid resolution of application incidents. Key Performance Measures: Applications Service - Delivery of the applications services, without significant failure or poor service performance. Skills required: Proven, at least 5 years of Applications, Database/Support ...

have full UK working rights. Job purpose: To manage (sole management) the IT Applications of my client and ensure a robust, reliable and secure service is developed and maintained. To provide data management support, change and improvement of identified applications and services as required. To manage and improve … service management framework for identified applications and associated software vendors. To facilitate rapid resolution of application incidents. Key Performance Measures: Applications Service - Delivery of the applications services, without significant failure or poor service performance. Skills required: Proven, at least 5 years of Applications, Database/Support ...

Desktop Support Engineer - Maidenhead - Service Desk Engineer Are you a skilled IT professional with a passion for solving technical challenges and delivering exceptional client service? We're looking for a 2nd Line Field Engineer to join our dynamic team, providing on-site and remote support while acting … escalation point for our Service Desk Engineers. Key Responsibilities: Deliver technical support to clients both on-site and remotely. Act as an escalation point for Service Desk Engineers, ensuring issues are resolved efficiently. Install, maintain, and troubleshoot hardware/software in line with company standards. Reconfigure systems ...

bridge between vendors and internal teams. Key Responsibilities Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met. Lead service review meetings, escalate issues, and drive timely resolutions. Maintain vendor scorecards and dashboards, spotting trends and service gaps early. Ensure contracts, invoices, and compliance requirements … efficiency and value. Monitor operational risks and ensure robust contingency plans are in place. Skills & Experience 3-5 years' experience in IT vendor management, service delivery, or IT operations. Strong knowledge of IT services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage ...

operational involvement across sites. The successful candidate will play a key role in analysing performance data, validating operational information and identifying opportunities to improve service delivery across the contract. Although the role is primarily homebased, the position requires regular travel across the Home Counties and South East … Belt and Green Belt qualifications following successful completion of probation. Key Responsibilities Analyse operational and performance data to identify trends, risks and opportunities for service improvement across the contract. Validate and interpret data from operational systems to ensure accuracy, consistency and reliability of reporting. Produce clear and structured reports ...

virtualisation environment (VMWare) Windows Server administration (Apply online only) Advanced troubleshooting and problem resolution for complex infrastructure issues Apply best practice principles to optimise service delivery and operations BAU Support activities Server infrastructure monitoring and lifecycle management Your experience: Experience working in a 3rd Line support role Experience ...

resilience programme Test and evaluate BCP and security plans, ensuring updates are made based on lessons learned Quality, Compliance & Documentation Provide support for customer service delivery requirements relating to Quality Assist with audit preparation, support, and follow-up actions Maintain GDPR processes and compliance documentation in support ...

both leadership and hands-on involvement, with approximately 50% of time dedicated to performing cleaning duties alongside the team. The successful candidate will ensure service excellence, uphold ISO (phone number removed) Class 8 standards, and foster a culture of safety, quality, and continuous improvement. Key Responsibilities Operational Leadership • Supervise … team of cleaning operatives across designated zones within the data hall and support areas. • Allocate tasks and monitor daily performance to ensure service delivery meets SLAs. • Actively participate in cleaning duties, maintaining high standards and setting the example for the team. Quality Assurance • Conduct regular audits and inspections ...

systems including all MEP assets and compliance with statutory regulations. Willingness to work flexible schedules, including extended or non-standard hours, to ensure optimal service delivery and client satisfaction. Attend weekly operations meetings, client meetings as requested within a professional, effective manner. Manage the clients CAFM systems, keeping ...