1 to 25 of 73 Service Delivery Jobs in Berkshire

long-term partnerships that genuinely make a difference. As we continue to strengthen our AMS capability, we're looking for a Senior/Lead Service Delivery Manager to take ownership of service excellence across our customer portfolio and help shape the future of our managed services offering. … enjoys working with senior stakeholders, and wants to lead from the front helping mentor and develop lesser experienced SDMs. As our Senior/Lead Service Delivery Manager, you'll be the strategic heartbeat of our AMS customer relationships. You'll ensure services are delivered flawlessly against SLAs, while ...

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm's Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique … chance to shape and lead a high-performing service desk function, ensuring the consistent delivery of a premium, white-glove end-user experience. You'll lead by example - combining technical depth with a commitment to service excellence, professionalism and responsiveness. You will work closely with the European ...

quality support experience for managed services clients, ensuring services are aligned with contractual commitments and evolving customer expectations. This role is responsible for driving service excellence, maintaining strong operational relationships, and acting as the client’s primary point of contact for support-related matters. Operating at the intersection … service delivery and customer success, the CSM ensures SLA/KPI adherence, leads service reviews, and supports continuous improvement initiatives. The role requires close collaboration with Technical Account Managers (TAMs) , Support Leads , Service Leads , and Account Managers , maintaining strong communication loops between client feedback, technical operations ...

quality support experience for managed services clients, ensuring services are aligned with contractual commitments and evolving customer expectations. This role is responsible for driving service excellence, maintaining strong operational relationships, and acting as the client's primary point of contact for support-related matters. Operating at the intersection … service delivery and customer success, the CSM ensures SLA/KPI adherence, leads service reviews, and supports continuous improvement initiatives. The role requires close collaboration with Technical Account Managers (TAMs), Support Leads, Service Leads, and Account Managers, maintaining strong communication loops between client feedback, technical operations ...

Service Delivery Manager (SAP) — Luxury Fashion Retail Location: Leeds, or London (Hybrid) Role Type: Full‐time Experience: 15+ years (8–10 years leading large SAP programs) Functional Areas: SAP Retail, AFS, FICO About the role We're hiring a seasoned Service Delivery Manager (SDM) to lead … scale SAP landscape for a luxury fashion retail brand—covering end‐to‐end application development, enhancements, and 24×7 application support. You'll own service outcomes, orchestrate multi‐vendor teams, drive platform modernization, and safeguard business continuity across core retail processes: merchandise buying, allocation, pricing, promotions, inventory, omni‐channel ...

security services are delivered effectively and aligned with business objectives. This role focuses on building strong stakeholder relationships, understanding client security needs, managing security service delivery, and ensuring client satisfaction with security services provided by the Global Security organisation. What You'll Do Managing commercials within agreed allowances … coordinating new work across Group Security, their third-party service suppliers, and internal and external business clients. Relationship budling and client management - being the security POC and facilitating communication between clients. Identify opportunities to enhance security service delivery and client experience. Coordinate delivery of security services ...

Service Delivery Coordinator Base Salary £40k Fully Remote HQ in London The opportunity: As a Service Delivery Coordinator – you'll be joining a telecoms company responsible for next generation wireless infrastructure. You'll work in a small team and closely with the Head of Delivery … allocation to internal teams or term contractors Act as the day-to-day point of contact for customers on all break/fix and service-related issues. Working with the operational Build team to coordinate site access, materials, and scheduling for corrective works, ensuring maximum efficiency ...

Service Delivery Coordinator Base Salary £40k Fully Remote HQ in London The opportunity: As a Service Delivery Coordinator – you'll be joining a telecoms company responsible for next generation wireless infrastructure. You'll work in a small team and closely with the Head of Delivery … allocation to internal teams or term contractors Act as the day-to-day point of contact for customers on all break/fix and service-related issues. Working with the operational Build team to coordinate site access, materials, and scheduling for corrective works, ensuring maximum efficiency ...

quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style. The Role As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing the digital experience for our customers. Working cross-collaboratively with web development … ecommerce teams, you will oversee the coordination, planning, and execution of all technical implementations, platform enhancements, and third-party integrations. Project & Delivery Management Manage the end-to-end delivery of ecommerce projects, including new features, platform improvements, integrations, and system upgrades, ensuring alignment with business priorities. Monitor progress ...

world's most sustainable business and aspire for B-Corp accreditation later this year. After continued success, we plan to expand our delivery operations to support our growth. The Role We are seeking commercially minded and ambitious individual to join our life sciences delivery operations practice. … shaping the international business of our clients in the life sciences sector. Your role is to support commercial biotech and pharmaceutical executives through the delivery of market analysis, commercial strategies, business design and new technology implementation to deliver rapid commercial outcomes for their international teams. This role offers accelerated ...

together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description Your Career Service Delivery Leaders serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role … Cloud, DevSecOps, Network, and AI security Customer Impact Own customer planning, deployment, adoption, account-level reviews, and escalations Builds and manages the customized product delivery to the customer's tech environment Understands Customer Security Priorities and is able to translate it to Success Plans Partnership Partner with Sales team ...

partnered with a leading fund who are seeking a Delivery Excellence Centre Lead. This person is is responsible for building and scaling the capabilities, standards, and practices that enable consistent, high-quality service delivery across the organisation. This role acts as the central engine for performance improvement … tooling optimisation, and cross-functional collaboration. The Lead ensures that project teams operate efficiently, customers experience predictable outcomes, and the company continuously elevates its delivery maturity. Key Responsibilities • Establish and maintain delivery methodologies, frameworks, and best practices • Monitor project and program performance and drive targeted interventions when needed ...

products at scale. They are seeking a Senior Data Analyst to play a pivotal role in shaping data-led decision-making across customer experience, service delivery, and digital platforms. This is a highly visible contract position for a business-driven analytics leader who can turn complex, fragmented datasets … scale. The Role As a Senior Data Analyst, you will sit at the intersection of data, business strategy, and execution, partnering closely with Service Delivery, Digital Experience, Product, and Engineering teams. You'll help define what "good" looks like, uncover performance gaps, and guide teams toward smarter, faster ...

Excellent opportunity for Delivery Lead to be part of our Cloud Infrastructure & Security services practice(CIS). Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres … User Computing, Service Desk, Network Services and Environment Management Services. The individual will be responsible for all CIS services being delivered to one of our largest customers in the UK – which includes overall responsibility for the Cloud Infrastructure , Non Production environments and the Database services as a part ...

customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. … enabler of innovation, FluidOne's vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house ...

Project Service Implementation Lead – Must hold active SC Clearance Hybrid – Travel to London once a week 12 month fixed term contract (FTC) The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide … clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. We're now seeking a results-driven, self-motivated, and flexible ...

mainland China, delivering a secure, high-performance infrastructure platform that underpins business operations across all locations. Reporting to the Head of Infrastructure and Service Delivery, you will lead the Infrastructure Operations function, managing a team of nine specialists and working closely with the Infrastructure Engineering team. You will … management across physical, virtual, and cloud environments, together with the ability to interface effectively with business stakeholders, optimise vendor relationships, and contribute to the delivery of the firm's technology strategy. KEY RESPONSIBILITIES//The key responsibilities of this role are set out below and there ...

senior leadership role responsible for strategically leading AG's entire SAP Application Managed Services (AMS) practice for onshore operations. This role ensures efficient delivery, optimized resource utilisation, operational governance and strong commercial control across all AMS engagements. You will act as the strategic custodian of service excellence, ensuring … delivers high-quality, scalable, and predictable AMS services in line with contractual KPIs, SLAs, and client expectations. This role requires a blend of SAP service delivery leadership, AMS operational expertise, commercial acumen, customer success management, people management, and continuous improvement mindset. Roles & Responsibilities AMS Strategy, Leadership & Governance Build ...

closely with design and deployment teams. In this customer-facing role, you will engage directly with clients to deliver tailored solutions and ensure seamless service delivery. You will drive the implementation and continuous improvement of operational processes and procedures, maintaining the highest level of service availability. Reporting … Senior Manager Service Operations, you will be a part of the service operations team responsible for assuring business growth through the highest quality performance of all Service Operations activities at Heathrow airport and at their premises. Duties: • Provide proactive maintenance and operational support to internal and external ...

going through a huge cyber security transformation! I'm looking for a Security Services Governance Senior Manager to ensure proper governance, documentation, compliance with service standards, quality management of security services and continuous improvement of service delivery. What You'll Do Maintain security services catalog and service definitions. Develop service governance metrics and reporting. Coordinate service quality reviews and assessments, supporting service audits. Coordinate service improvement initiatives and manage service change control processes. Maintain service management policies and standards. Develop and maintain service governance framework and processes. What ...

operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager. As a Delivery Lead … Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs ...

Service Desk Transformation Lead – Contract You deliver change. You lead global Service Desk transformation. You manage vendors, drive process improvement, and make IT services and ITSM tooling work. Location: Project would benefit from 2 days per week (Euston) Rate: £500 - Outside IR35 Start: 5th Jan start. 6 month … contract. Who: Global recognised entertainment brand with a cause for good. What you will do Lead end-to-end delivery of a Service Desk and ITSM platform transformation Manage requirements, vendor selection, implementation, and rollout Coordinate RFI and RFP processes, set clear evaluation criteria, align stakeholders. Oversee tool ...

Director of Security Services Delivery Management Location: Reading or London (4 days onsite) Salary: £100,000 - £115,000 base + car allowance + 20% bonus About the Opportunity We're working with a Global Telco business revolutionising the industry going through a huge cyber security transformation! I'm looking … Director of Security Services Delivery Management to lead the operational delivery of security services across a diverse portfolio. You'll own the service roadmap, manage relationships with a top-tier Managed Service Provider, and ensure security services meet the highest standards of performance and compliance. What ...

hand to the Head of IT, taking ownership of day-to-day IT operations. Specifically you will: Manage internal coordination and external suppliers, overseeing service delivery and supplier performance . Act as first point of contact for IT-related queries across the organisation. Coordinate internal IT tasks … liaise with business units to understand needs. Maintain good security practice awareness in day-to-day operations. Identify opportunities to improve IT processes and service delivery and proactively work with other stakeholders to deliver Person Specification Having experience of managing an IT operation, you will have proven ability ...

Role: Delivery Lead Location: Remote Type: 06 Months Contract – Inside IR35 Max Rate: 500-550 GBP Per day SC clearance is MUST An experienced delivery leader responsible for managing complex cloud and digital initiatives that support public sector transformation. Skilled in overseeing agile delivery across infrastructure, software … service platforms with a strong focus on stakeholder engagement, budget management, and governance. Brings deep understanding of cloud technologies (Azure, AWS, GCP) and modern delivery models to ensure secure, scalable, and citizen-focused solutions. Expert in driving cross-functional collaboration, aligning IT strategies with policy outcomes, and promoting ...