Maidenhead, England, United Kingdom Hybrid / WFH Options
MFK Recruitment
We have an exciting opportunity for an Education ServiceDelivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very … and West London. The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly). About the role: The Education ServiceDelivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and work closely … Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education ServiceDelivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of more »
want to progress and develop their career in a fast-paced tech company. Role Description We are seeking a highly motivated and detail-oriented ServiceDelivery Analyst to join our dynamic team at eflow Global. The ServiceDelivery Analyst will play a crucial role in ensuring … the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic and transferable skills are most important to us. We are specifically … the relevant teams internally. Career Progression This role offers a clear career path for growth within the organisation. The progression is as follows: 1) ServiceDelivery Analyst (Current Role): Focus on mastering onboarding clients and client support Develop expertise in the onboarding process and day-to-day use more »
BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the … managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. In the last 15 years BDO has grown the Global Payroll Services (GPS) practice into … and most importantly our people. We now have secure foundations to double in size in the next five years. We have recently united the servicedelivery and implementation delivery staff who coordinate services primarily supported and delivered on the IPPEX Global payroll software platform. Reporting directly to more »
Maidenhead, Berkshire, South East, United Kingdom Hybrid / WFH Options
Back 2 Work Complete Training
Position Overview The Service Desk Technician will be a critical member of the ServiceDelivery Team, ensuring that the Service Desk is operating effectively. You will be responsible for, and the owner of all calls, incident tickets, service requests and fault alerts. They will perform … front of house role, interfacing between the organisation and our customers, both internally and externally, and therefore you will excel in a customer focused, servicedelivery team. The role is crucial in improving and maintaining the level of service we provide, and the perception of that servicemore »
Slough, Berkshire, South East, United Kingdom Hybrid / WFH Options
Back 2 Work Complete Training
Position Overview The Service Desk Technician will be a critical member of the ServiceDelivery Team, ensuring that the Service Desk is operating effectively. You will be responsible for, and the owner of all calls, incident tickets, service requests and fault alerts. They will perform … front of house role, interfacing between the organisation and our customers, both internally and externally, and therefore you will excel in a customer focused, servicedelivery team. The role is crucial in improving and maintaining the level of service we provide, and the perception of that servicemore »
Slough, Richings Park, Buckinghamshire, United Kingdom Hybrid / WFH Options
Morson Talent
Senior Service Designer - £650 -£700 per day - Inside IR35 - Hybrid working, 2 days a week on site near Slough - 6 Months initial contract. My client, a leading supplier to the Nuclear energy industry, is seeking a highly skilled Senior Service Designer with a strong background in ITIL service management to join their Digital Workplace Programme. The successful candidate will play a key role in designing and developing service management processes that align with the ITIL framework, ensuring their IT services meet business needs in a cost-effective, resilient, and reliable manner. Responsibilities and Duties: Design IT … accordance with ITIL guidelines for the Digital Workplace Programme. Collaborate with IT architects, project managers, and other stakeholders to ensure a comprehensive approach to service design. Develop a modern workplace service that empowers colleagues while maintaining appropriate oversight and compliance in a highly regulated, multi-national environment. Create more »
Service Manager Service Manager/Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The company … in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would … be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company with offices worldwide. If you are looking for a role of this nature, please contact RyanOatley more »
Position: CHP Service Engineer Location: Mobile covering sites in the Slough, Heathrow and Reading area Salary: £35-37k (Neg DOE) per annum, company van, tools, phone, laptop and excellent benefits Hours: 37.5 hours per week Monday to Friday no shifts Undertake weekend roster duties as required Our Client … in the UK using a range of Engine manufacturers including MTU, Cummins, MAN, Guascor, Perkins and Jenbacher, incorporating the latest control systems. Their large service team, supported 365 days a year by the CHP control centre, minimises downtime. The Role: Travel daily to client sites to carry out planned … and reactive maintenance of combined heat and power units. Safely operating and maintaining all site CHP plants ensuring full servicedelivery in line with contracted KPIs. Using Computer based diagnostic tools to fault find on a range of plant equipment. Interaction with our clients on a daily basis more »
a crucial role in ensuring the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic and transferable skills are most important … process and day-to-day support Taking leadership in ensuring project timelines and updates are accurate Building skills to foster good client relationships. 2) ServiceDelivery Analyst: Focus on mastering onboarding clients and client support Develop expertise in the onboarding process and day-to-day use and support … of the systems 3) Lead ServiceDelivery Analyst: Provide mentorship and support to peers. Assist in training new team members. Serve as an immediate escalation point for complex issues before involving Senior Analysts. 4) Senior Analyst: Take a leadership role in managing a team of analysts across different more »
of choice is actively seeking an addition within their expatriate compensation & payroll team. The successful candidate will be responsible for the day-to-day servicedelivery to customers. This includes supporting the activation of new services and ensuring an excellent customer experience. You will also work closely with … management of workload and working to deadlines. Ability to work collaboratively with customers and support team members to achieve right outcomes. Project management and servicedelivery experience. Excellent verbal and written communication skills. Ability to articulate and apply logical decision-making. APPLY NOW Please forward your CV or more »
contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on … the Capability Manager. Utilising your leadership skills and experience of capability management, you will be an integral part of the organisation, ensuring focus on delivery and customer engagement. The successful candidate will work closely with the technical capability areas within Materials and Analytical Science to ensure effective communication of … service capability health and of delivery. They will work as part of the Business Operations group to provide proactive management of technical capabilities, working to highlight and mitigate risks for the Materials and Analytical Science area. The role requires routine engagement with both internal Science and external Programme/ more »
Bracknell, Berkshire, South East, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The company operate on a hybrid model which … in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would … be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company with offices worldwide. If you are looking for a role of this nature, please contact or more »
contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on … your leadership skills and experience in coordinating technical experts and customer relationships, you will be an integral part of the organisation, ensuring focus on delivery and customer engagement. The successful candidate will work closely with all our internal customers areas to ensure effective communication of servicedelivery … whilst enabling increased confidence in performance by developing and implementing capability health supporting metrics. They will work in the development of, and management of, Service Level Agreements, order book, reporting and metrics for the Materials and Analytical Science area. The role requires routine engagement with both internal Science and more »
and deliver new IT solutions as required. Managing the IT team to ensure they deliver against their day-to-day responsibilities and provide excellent servicedelivery to their internal and external customers. Maintaining, in conjunction with Procurement, key IT relationships through negotiation and administration of supplier contracts and … service agreements. Providing IT expertise and acting as a referral point for all core company applications, software packages and complex IT queries. Responsible for providing management information, monitoring and reporting concerns with the office network, both hardware and software. Senior company representative on IT matters with the company's more »
and deliver new IT solutions as required. Managing the IT team to ensure they deliver against their day-to-day responsibilities and provide excellent servicedelivery to their internal and external customers. Maintaining, in conjunction with Procurement, key IT relationships through negotiation and administration of supplier contracts and … service agreements. Providing IT expertise and acting as a referral point for all core company applications, software packages and complex IT queries. Responsible for providing management information, monitoring and reporting concerns with the office network, both hardware and software. Senior company representative on IT matters with the company’s more »
UK IT Manager Theale Berkshire Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a UK IT Manager to join their team based in Theale Berkshire. To be considered for … and deliver new IT solutions as required. Managing the IT team to ensure they deliver against their day to day responsibilities and provide excellent servicedelivery to their internal and external customers. Managing, in conjunction with HR, any employee training requirements for all IT database, software or communications … equipment. Maintaining, in conjunction with Procurement, key IT relationships through negotiation and administration of supplier contracts and service agreements. Providing IT expertise and acting as a referral point for all core company applications, software packages and complex IT queries. Responsible for providing management information, monitoring and reporting concerns with more »
and deliver new IT solutions as required. Managing the IT team to ensure they deliver against their day to day responsibilities and provide excellent servicedelivery to their internal and external customers. Managing, in conjunction with HR, and employee training requirements for all IT database, software or communications … equipment. Maintaining, in conjunction with Procurement, key IT relationships through negotiation and administration of supplier contracts and service agreements. Providing IT expertise and acting as a referral point for all core company applications, software packages and complex IT queries. Responsible for providing management information, monitoring and reporting concerns with … equivalent working knowledge. Understanding of best practice tools such as PRINCE2, Agile, Waterfall and ITIL. Benefits: 25 days holiday + bank holidays Death in Service Pension with Royal London Perkbox - discount/offers with various popular brands Cycle to work scheme A DBS Enhanced Disclosure is required for ALL more »
commission Location: Slough Our client is looking for someone to join their Operations Team, assisting with the day to day running of the service department. You will inspect and repair equipment to the necessary quality and safety standards. Proactively serve & support customers in order to never lose an account … You will be accountable for administration and logistics activities, repairs and loan processes, resolving issues whilst maintaining a high level of quality control; SLA Delivery, Logistics, Customer Service. Repairs, services and inspects all items of equipment to the manufacturers standard Inspect and perform quality control checks on all items … customer technical issues and queries by telephone Liaise with Team leaders to maximise customer satisfaction Actively seek and deliver process improvements to improve customer servicedelivery and support Support technical administrator and field activity as necessary Undertake any necessary actions to ensure conformity to the ISO Procedures and more »
including drafting minutes. Supporting on the implementation of outsourced global entity managed services provider to manage global entity compliance and oversight and managing ongoing service delivery. Requirements for the Role: Educated to degree level (ideally, but not essential) and either ACG qualified or graduate. Demonstratable experience of managing entity more »
p/a Slough 6 Month fixed term contract We are currently recruiting for a Lifecycle Project Manager to assist with the delivery of lifecycle and minor works projects on a well establish PFI Schools contract. Working alongside the maintenance team, you will manage the projects side of the … Fixtures & M&E and Asset Management services associated with Lifecycle & Variations Accountable for day to day performance management of all Contractors involved in the delivery of Lifecycle New works and Variations. Ensure all relevant subcontractors are trained and aware of their health and safety Control lifecycle & variation P+L keeping … profits where possible. responsibilities in accordance with statutory, Local Authority, school guidelines. Produce accurate management reports, data and forecasts as required. Carry out regular servicedelivery audits. Completing pricing and tender documentation. Produce work specification documents including drawing. Ensure effective working relationship with the Contract Manager to ensure more »
Hungerford, Berkshire, United Kingdom Hybrid / WFH Options
Additional Resources
execute product strategy. Manage product features from initiation to delivery. Gather customer requirements onsite. Own and manage product profitability. Support the Business Development and ServiceDelivery teams. Requirements: Previous experience working in a similar role. Ideally have 1 year experience in insurance sales and customer service. In-depth more »
also be considered. Responsibilities: Take ownership of IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed uptime service levels. Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work. Perform limited maintenance tasks … smooth operation of the data center heating and cooling systems and overall facility. Permit and monitor contract vendors. Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment. Take daily operational readings of all mechanical … changes for internal works or for vendors.greater than Remove if not required Proactively identify issues and take the needed steps to resolve. Assist with servicedelivery tasks when needed. Key Skills, Requirements and Competencies: Experience in a critical operations environment and/or data center experience preferred, but more »
contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on … our careers site What will you be doing? You will be part of a specialist team within a multi-discipline servicedelivery function and will be responsible for providing expertise in disciplines such as software configuration, SMART instruments and disaster recovery, whilst considering cyber security aspects. Within this more »
. Expertise in Reporting using Excel, Macro, Power BI, or similar database management tools. Experience invoicing and collecting processes. Knowledge and understanding of Professional ServiceDelivery, Cloud Hosting Operations and Software Licensing. Exceptional communication and interpersonal skills. Ability to act as a mentor and assist in training and more »
Engineer: Our client delivers small, medium, and large temporary temperature control solutions to various customers across the UK. They specialise in high standards of servicedelivery and aim for the highest customer satisfaction possible. As a HVAC Engineer, you will: Support and guide the development of the temperature more »