1 to 25 of 34 Service Delivery Jobs in Berkshire

delivering advanced fibre access and optical networking solutions across the UK and international markets. The successful candidate will have extensive Optical and Access Networking service delivery and post-delivery/customer care management experience. Additional requirements include proven leadership of programme/project teams , and strong … forefront of next-generation fibre and optical network innovation. You will play a pivotal leadership role, owning strategic customer relationships and driving service excellence across major UK accounts. With full accountability for operational performance and profitability, this role offers real influence, visibility at a senior level, and the chance ...

customer voice. Shape the service. Turn relationships into results. The Service Delivery Engagement Lead is the primary interface between MBNL Operational Services and our customers. This role exists to ensure our customers experience joined-up, high-performing service delivery, backed by clear communication, credible plans … aspects of Operational Services. Build trusted, long-term relationships with customer stakeholders at all levels. Understand customer priorities and challenges—translating them into actionable service improvements. Service Improvement & Delivery Work with internal SMEs to translate customer requirements into executable delivery plans. Own and drive the continuous ...

Reports To: Product & Service Design Director Location: Remote with some travel when required Salary: Competitive plus Benefits Purpose The Service Architect plays a critical role in the definition, design, and documentation of high quality, scalable, and commercially viable services within Bell's product and service portfolio. Working … within the Product & Service Design function, the Service Architect ensures that new or enhanced services are strategically aligned, operationally feasible, and optimised for efficient delivery and customer value. Responsibilities Lead the creation of end-to-end service designs for new or modified services, ensuring clarity ...

Asset & Service Assistant Position Description At CGI, we partner with the UK's Defence sector to deliver mission-critical digital and logistics capabilities that strengthen national security and operational excellence. In this role, you'll play a key part in shaping service performance, logistics management, and secure asset … control-ensuring seamless service delivery across complex Defence programmes. You'll have the opportunity to take ownership of key processes, drive innovation in service management, and work in a collaborative environment where your ideas make a measurable impact on client success and future defence capability. ...

Position Overview A Global Circuit Infrastructure Manager is responsible for overseeing the company's international network circuit portfolio, ensuring optimal connectivity, cost efficiency, and service delivery across all global locations. This role focuses on strategic circuit management, vendor relationships, and continuous service improvement across multiple regions. … documentation Implement standardized processes for circuit lifecycle management Vendor Management Manage relationships with global telecommunications providers Support negotiations for international circuit contracts and service agreements Coordinate with regional vendors for new installations and service changes Work with procurement on cost optimization initiatives across the global circuit portfolio Ensure ...

seeking a highly qualified and motivated Service & Delivery Manager (Operations and Maintenance) to join a growing Design & Build contractor. With a specialism around the renewables sector. The Organisation Our client has built a strong reputation for themselves as one of the main players across LED lighting, Solar … both public and private sector projects and require motivated individuals to play vital parts in the company's future growth. Role Responsibilities Oversee maintenance service delivery and ensure service standards are met Coordinate with planning, engineers, project and customer teams Improve processes to boost efficiency and service ...

services organisation for a Project Management Office (PMO) Team Lead. This is a strategic and hands-on leadership role responsible for overseeing the successful delivery of engineering and service-related projects within a multi-project environment. You will lead a team of project managers and coordinators, strengthen governance … frameworks, and drive continuous improvement across project delivery practices. The role offers hybrid working, with regular presence required at the organisation’s Berkshire-based headquarters. The Role Reporting into senior leadership, you will be responsible for ensuring projects are delivered on time, within scope and budget, while maintaining alignment ...

Manager to lead the day to day operations of our Network Operations Centre. You will be responsible for overseeing the NOC team, ensuring service excellence, and maintaining efficient workflows that meet customer SLAs. The NOCManager is also accountable for departmental administration, operational quality, and cross functional support. The Role … goals Manage onboarding, induction and initial training of new team members Ensure staff have the tools, training and support required to meet SLA targets Service Delivery & Operations Track and manage support tickets, ensuring responses and resolutions meet SLA Maintain up to date monitoring and ticketing systems Ensure prestaging ...

seeking a highly qualified and motivated Service & Delivery Manager (Operations and Maintenance) to join a growing Design & Build contractor. With a specialism around the renewables sector. The Organisation Our client has built a strong reputation for themselves as one of the main players across LED lighting, Solar ...

responsible for ensuring that all changes to the IT environment are planned, assessed, authorised, and delivered in a controlled and risk-aware manner , protecting service availability, stability, and quality in a security-critical environment. You will operate at the centre of IT operations, governance, and stakeholder coordination, ensuring change … activity aligns with business priorities, regulatory expectations, and IT service management best practice. Key Responsibilities As the IT Change Management Manager, you will: Own and manage the end-to-end IT Change Management process Ensure all changes are logged, assessed, approved, implemented, and reviewed in line with governance standards ...

Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure … appropriate communication to affected stakeholders. Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Identify improvement opportunities in the change ...

Customer Ops Delivery Lead, you’ll play a central operational role within the Customer Experience and Operations functions. You are the engine behind the smooth coordination of professional services tickets, quick orders, and small work packages, ensuring they are accurately assessed, scheduled, allocated, delivered, and reported against. This role … customer experience with focus on execution by ensuring operational clarity, governance adherence, effective resource allocation, and transparent communication. Your focus is coordination, orchestration, and delivery enablement, ensuring booked work is completed on time, within scope, and aligned to customer expectations. What you’ll be doing: Review incoming professional services ...

Reading, Berks. Growing SaaS firm have created a new opportunity created from continuous growth; they seek the help of an ambitious, progressive Customer Experience & Delivery Specialist to support customers throughout their Data Migration lifecycle. This role sits at the intersection of customer experience and service delivery. You will … successful customer migrations and support processes. You will work closely with Operations, Product, and Commercial teams to ensure customers receive consistent, high-quality service while enabling to scale its customer delivery commitments effectively. Essential 3+ years in a customer-facing or service delivery role (Customer Success ...

Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure … Change Performance Monitoring: Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Stakeholder Engagement: Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Continuous Improvement: Identify improvement opportunities ...

Backed by Bain Capital and Orogen groups growing at a significant pace since its inception, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence … Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance. With delivery locations across the United States, United Kingdom, Romania, Canada, Mexico, and India, our growing ...

hands-on IT support and maintains the local IT infrastructure for the Winnersh office of approximately 40 employees, in line with IDEMIA standards and service-level agreements. The role ensures system availability, security, and a high level of user satisfaction while coordinating with internal IT teams and external partners. … Level 2 IT support to end users at the Winnersh site, including incident resolution and request management Log, categorise, prioritise, and resolve incidents and service requests using the approved ITSM tool, ensuring SLA adherence. Deliver day-to-day on-site IT support for office users, systems, and devices Install ...

have full UK working rights. Job purpose: To manage (sole management) the IT Applications of my client and ensure a robust, reliable and secure service is developed and maintained. To provide data management support, change and improvement of identified applications and services as required. To manage and improve … service management framework for identified applications and associated software vendors. To facilitate rapid resolution of application incidents. Key Performance Measures: Applications Service - Delivery of the applications services, without significant failure or poor service performance. Skills required: Proven, at least 5 years of Applications, Database/Support ...

senior site leadership with hands on commercial ownership, ensuring agreed budgets and KPIs are exceeded through customer advocacy, community engagement, and high-quality operational delivery Hours: 40 hours per week, Monday toFriday - 8:30am to 5:30pm (occasional work out of normal business hours) Your main duties … forecasting, and performance reporting as required. Operations & Customer Experience Ensure the smooth day-to-day operation of the centre. Maintain the highest standards of service, presentation, and customer experience at all times. Take responsibility for customers following handover from the Commercial Sales Executive., managing operational needs such as build ...

virtualisation environment (VMWare) Windows Server administration (Apply online only) Advanced troubleshooting and problem resolution for complex infrastructure issues Apply best practice principles to optimise service delivery and operations BAU Support activities Server infrastructure monitoring and lifecycle management Your experience: Experience working in a 3rd Line support role Experience ...

proven track record of optimising systems, processes, and controls. This is a fantastic opportunity for a proactive leader who can manage day-to-day delivery while shaping the future state of payroll within a dynamic and growing organisation. Key Responsibilities Payroll Operations Oversee the accurate and timely processing … complex payroll queries. Team Leadership Lead, mentor, and develop a small payroll team, providing coaching and support. Allocate workload, set priorities, and ensure delivery deadlines are met. Foster a culture of continuous learning and operational excellence. SAP & Process Improvement Serve as the payroll SME for SAP Payroll , driving best ...

exceptional client service. They are looking for an experienced Sales development Manager to lead their FM team, drive performance, and help grow our service offering. Values driven: This is a value driven business and successful candidates should be able to demonstrate the following values: Getting stuff done Going … finance teams to develop competitive, compliant, and profitable bids Analyse tender requirements and produce compelling commercial and technical responses Costing & Commercial Management: Accurately estimate service delivery costs for hard and soft FM contracts Prepare pricing models for contracted revenue, ensuring margin targets are achieved Understand risk, mobilisation costs ...

resilience programme Test and evaluate BCP and security plans, ensuring updates are made based on lessons learned Quality, Compliance & Documentation Provide support for customer service delivery requirements relating to Quality Assist with audit preparation, support, and follow-up actions Maintain GDPR processes and compliance documentation in support ...

role within the global Deal Services organization, nested within the larger Global Technical Sales organization. Within their responsible region, the CEM will define Deal Service solutions based on the client's business needs. The CEM will also work closely with core stakeholders within Field Sales, Sales Engineers, Customer Success … client's needs Prepare cost and timeline estimates, and set client expectations Manager opportunities and pipeline Communicate requirements and handover deals to the Deal Service delivery team for execution Drive sales initiatives across the Field Sales organization to drive overall Deal Services performance What You Will Bring: Bachelors ...

solutions with business requirements. Responsibilities include overseeing platform governance, mentoring developers, and ensuring compliance with architecture requirements. This role is crucial for driving effective service delivery across the organization. #J-18808-Ljbffr ...

love organising, coordinating, and making things happen? This is your chance to join a forward‐thinking tech organisation that’s shaping the future of service delivery. We’re looking for a Bid & Sales Coordinator to join our growing Revenue Team - someone proactive, detail‐driven, and excited to play ...