26 to 50 of 67 Service Delivery Jobs in Berkshire

Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details … Customer Service & Operations Executive - Chinese Speaking, Reading: The employer is a well-established multinational specialising in networking and smart technology solutions. Known for innovation, reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative ...

Public About the Role Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents are resolved quickly … longer-term improvements are delivered. This is a hands-on leadership role that requires balancing day-to-day service management with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet the needs of the organisation. ...

such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery …/SIP ). Highly organised, proactive, and detail-oriented with excellent time management skills. Comfortable working remotely with minimal supervision. Knowledge of ITIL-based service delivery processes. Minimum 5 years experience in client-facing software delivery or IT roles. Experience of Contact Centre technologies and associated applications. ...

fantastic new permanent role for an experienced Service Support Analyst Engineer to join a Global Support and Operations Team. The ideal candidate will have hands-on experience of supporting integration and middleware technologies within complex healthcare environments, particularly the NHS. You will be adept in trouble shooting, communication, client … desirable) An understanding of or exposure of what an HL7 message is desirable Experience of working to SLA's with a strong emphasis on service delivery Outstanding customer service and communication skills verbal and written Collaborative team player Proactive with a high attention of detail Accountable ...

have a long-standing reputation for delivering successful IT projects across both public and private sectors. As part of our Managed Service provision we work with U18, HE & FE education providers to ensure seamless end to end on site IT delivery. This role will be based at a prestigious … provision of customer focused, cost effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the IT department in order to ensure a high standard of service ...

Scheduling Support/Service Desk Coordinator Location: (commutable from Reading, Maidenhead, Bracknell, Slough, Wokingham) Contract: 6-month Fixed Term (potential for extension or permanent role) Salary: £26,000 – £28,000 per annum (depending on experience) Shift Patterns: Rotating shifts between … scheduling system. This is not a helpline or triage helpdesk role . It’s a scheduling-focused position where you’ll manage incoming service tickets, allocate engineers, arrange parts, and keep everything running smoothly behind the scenes. Key Responsibilities Manage and schedule incoming service tickets using ServiceNow Assess ...

Engineer with good skills around VMware and Azure within an ITIL framework. The role: Working with colleagues in the Technology department and our managed service suppliers to deliver high-quality, secure, and resilient computing platforms. Delivering day-to-day support, configuration, and implementation of our hybrid cloud platform services. … computing platforms, ensuring operational aspects are fully considered, and advising Technology colleagues on application hosting decisions. Skills required: Experience working in a high-pressure service delivery environment, where the platforms are fundamental to delivering the highest quality of service. Strong interpersonal skills to deliver successfully across a broad ...

Doing Acting as a primary escalation point for end-user technology issues, both onsite and remotely Supporting colleagues across multiple regions, ensuring consistent service delivery Preparing and deploying workstations, mobile devices, and user applications Managing incidents through to resolution and coordinating with third-party providers when necessary Maintaining … administering cloud-based and on-prem systems Participating in out-of-hours support coverage on a rotational basis Contributing ideas and delivery to initiatives focused on service reliability, security, and efficiency Producing and maintaining operational documentation aligned with internal standards What We're Looking For Technical Background: Several ...

incidents and technical challenges, while also helping to shape the technical direction of Identity Management across the business. You will work closely with leadership, service delivery, and wider technology teams to ensure secure, resilient, and scalable identity services that align with business strategy. Key Responsibilities … Team Lead on the technical direction of Identity Management through workshops, coaching, and technical leadership. Manage and maintain the Identity Management platform, ensuring service availability through proactive monitoring, alerting, and documentation. Create and maintain clear technical documentation and guides for both technical and non-technical audiences. Balance technical solutions ...

next stage of its global support evolution. The successful candidate will be an experienced support leader with a strong grasp of enterprise SaaS delivery, hands-on operational excellence, and the ability to build an intelligent, efficient, and scalable support operation. This role requires someone who is equally comfortable working … strategy level and actively engaging in tickets to understand issues in detail, guide best practice, and set the tone for service quality. The Role You will own the full support operation across multiple regions and customer segments. Working closely with Professional Services, Engineering, Product and Customer Success, you will ...

environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients … apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues ...

environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients … apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues ...

processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock … with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities ...

About the Role This role is part of the established Kyocera technical Delivery team. This role will assist in technical pre-sales, formal scoping, design, deployment and support for Microsoft and Virtualization technologies. Due to the wide-ranging portfolio, it is assumed that the person undertaking this role would … perform tasks Train colleagues and/or customers on allocated technologies Improved communication and collaboration between clients and business Improved 360-client retention and service delivery Ability to deliver projects with chosen technologies Any other tasks as directed Qualifications Microsoft Azure Admin Microsoft 365 Certified: Enterprise Administrator Expert ...

team What you'll be doing Technology and SAP Knowledge: Preferred experience and understanding of technology (SAP, Salesforce, MS Dynamics/Oracle/Service Now) to effectively communicate complex concepts to our target audience Microsoft 365 Proficiency: Proficient in Microsoft 365 applications, including PowerPoint, Word, and Excel, for creating … documentation is accurate and audit ready Business Development & Innovation: Research and recommend new certifications, standards, and operational improvements Support strategic initiatives that enhance our service delivery and client outcomes Client Support: Assist with ad hoc client project delivery as needed with documentation, reporting, and compliance support with ...

plans. IT Operating Model Expertise: Deep and practical experience in the design, implementation, and optimisation of IT operating models, including understanding of technology landscapes, service delivery, and governance. Strategic Acumen: Ability to translate strategic vision into actionable programme plans and drive execution with a clear focus on business … Experience with digital transformation initiatives. IR35 As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies ('PSCs'). All Associates must contract under PAYE arrangements through a Deloitte approved 'Employment Company' (aka 'umbrella company. ...

process improvements. Why This Role? You'll be part of a global operations group that works across the company to enhance customer experience, improve service delivery, and drive collaboration between Support, Product, Engineering, and other core teams. It's an excellent opportunity for someone with a strong operational ...

000+ users, 20+ sites). 3+ years' team leadership experience, including managing complex workloads and delivering large-scale projects. A strong background in service delivery, including managing relationships with third-party suppliers. Up-to-date understanding of data protection, information security, and information governance. Exceptional interpersonal and customer … application training. High levels of self-motivation, organisation, and initiative, with a proactive approach to personal development and continuous learning. Proficiency with Microsoft Office, service desk management systems, and analytical tools — including SQL scripting. What You'll Do Lead, mentor, and manage a team of clinical application specialists, providing ...

includes: General troubleshooting of user devices, systems support for Microsoft 365, Active Directory, Windows servers Network support for firewalls, VPN etc End user support & service delivery General maintenance including patching & updates Improvement projects - upgrades, migrations, deployments Documentation production Support & mentoring to 1st line technicians Requirements You will have ...

Report (R2R) process, covering Month-end, FP&A, Bank Reconciliations, and Tax Reporting. What You'll Do Collaborate with Finance, Technology, Project, and Service Delivery teams to design and improve R2R processes, ensuring robust controls and ongoing transformation. Monitor and maintain R2R processes to mitigate risks, uphold audit ...

contractor teams responsible for all building infrastructure, mechanical and electrical plant, and critical systems. Acting as the primary client interface , you will ensure service excellence, compliance, and operational resilience across the facility. Core Responsibilities Build and manage strong client relationships, representing the site at operational meetings. Own Health & Safety … major incidents in and out of working hours. Take responsibility for budget oversight , procurement, and accurate reporting. Deliver continuous improvement initiatives across processes, service delivery, and team culture. Identify opportunities for innovation, optimisation, and added value across the campus. Key Deliverables 100% compliance across all statutory and operational ...

+ allowances & benefits (detailed below) About the Role We are seeking an experienced Senior Manager, Data Centre Operations to lead the operational performance, service quality, and resilience of a major carrier-dense, globally connected data centre campus. The site supports mission-critical colocation services, high-density deployments, extensive interconnection …/7 operational demands. This role oversees facilities operations, engineering/M&E teams, and incident management processes while ensuring excellence in service delivery and compliance with strict availability, safety, and security standards. Key Responsibilities Operational Leadership Oversee day-to-day data centre operations, ensuring consistent adherence ...

Responsibilities Configure, customise, and maintain ServiceNow HRSD modules, including: HR Case Management Employee Service Center Lifecycle Events Knowledge Management Design and implement HR workflows, business rules, UI policies, and client scripts. Develop and maintain Service Portal/Employee Center components. Integrate ServiceNow HRSD with other enterprise systems (e.g. … technical documentation and operational procedures. Support testing activities (unit testing, UAT) and provide post-deployment support. Collaborate with HR stakeholders to continuously improve HR service delivery and employee experience. ...

working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Translate stakeholder needs into user-friendly, accessible design outcomes Present … functional prototypes using HTML, CSS, and JavaScript when needed Required Skills and Experience Eligible for SC Clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills, with ...

working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Translate stakeholder needs into user-friendly, accessible design outcomes Present … functional prototypes using HTML, CSS, and JavaScript when needed Required Skills and Experience Eligible for SC Clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills, with ...