26 to 50 of 54 Service Delivery Jobs in Berkshire

that drive marketing effectiveness and efficiency across the customer journey. Tag respects individuality and the power of collaboration, turning big ideas into impactful results. The role The Head of Delivery at Tag Worldwide will lead the end-to-end execution of work across the business, ensuring every project is delivered with precision, pace, and impact. This role combines strategic … delivery leadership with deep integration of project management, overseeing systems, people, processes, and operational reporting across creative, production, strategy, and tech. You will reshape and embed the delivery function as a core operational engine, driving smarter, more efficient ways of working, enabling granular reporting, fostering a high-performance team culture, and strengthening the connection between PMs, account teams … ll also inherit key responsibilities from the Head of PM remit to ensure full alignment across project leadership, workflow governance, and cross-functional collaboration. Responsibilities Lead and Reorganise the Delivery Function Restructure the delivery organisation across PMs and cross-functional leads Define clear roles, responsibilities, and reporting lines to drive accountability Integrate PM delivery skillsets to match More ❯

Product Manager – Internal Tools & Delivery Location: Hybrid (2 days/week in Earls Colne, Essex, or Central London) Type: Full-time Salary: £60,000 - £70,000 based on experience About Water Direct Water Direct is the UK’s leading provider of alternative water supplies, delivering emergency and planned services to water utility companies, commercial organisations, and critical infrastructure nationwide. … Our work ensures that households, hospitals, and businesses have access to water when it matters most. In 2024, we began a strategic investment in technology to improve service delivery, transparency, and operational efficiency—building a new digital platform to manage our operations and create the foundation for growth into new services and markets. Our Product Vision We are … next phase of growth. You’ll lead the specification, implementation, and rollout of critical internal tools and systems, shaping how we scale our operations nationally. This is not just delivery – it’s an opportunity to own product decisions that will transform a traditionally manual industry into a data-driven, tech-enabled operation. This is a hybrid role combining product More ❯

more—to help our teams and brands succeed. Overview They are planning a significant programme of IT outsourcing and offshoring in order to optimise cost and deliver high quality service whilst enabling its’ retained organisation to undertake wide scale transformation. We are seeking an experienced Commercial Lead to take ownership of shaping, negotiating and executing the commercial deals that … for at least three days per week with expected travel to India throughout the engagement period. Key Responsibilities Lead complex commercial negotiations with an existing preferred panel of IT service providers, technology vendors, and offshore partners to secure favourable terms, pricing structures and service level agreements Develop and implement vendor management strategies that maximize value while minimizing risk … Proven track record of successfully negotiating complex, high-value commercial agreements with measurable cost savings CIPS and/or other alternative IT outsourcing accreditations desirable Strong understanding of IT service delivery models, offshore operations, and technology infrastructure Experience with contract management, service level agreements, and performance metrics in IT environments Advanced negotiation skills with the ability to More ❯

manages a major event, or supports a specialist operation, they depend on secure and reliable communication. Behind that lifeline sits a senior leader who ensures the technology works, the service runs smoothly, and the people using it can trust it without hesitation. That’s where you come in. As the Met’s Radio Services Senior Manager, you’ll take … a leadership role with real breadth. You’ll head up a dedicated team and manage supplier partnerships worth millions. You’ll balance risk, cost, and quality, making sure the service is not only resilient today but fit for the future. You’ll represent the Met at the highest levels, including with the Home Office, as you help shape the … future of emergency service communications. It’s a role that demands both strategic thinking and operational focus. You’ll be accountable for significant budgets, contracts, and assets, but also for ensuring the frontline gets the tools they need when it matters most. In return, you’ll join an organisation with a unique mission: to make London safer and earn More ❯

A highly successful and rapidly growing company based in Twyford is looking for a Service Desk Administrator to join their team. This initially on a 3 month contract with the possibility of extension to 6 months or longer. The Service Desk Administrator will be responsible for supporting customers via incoming calls and ensuring engineers are scheduled to resolve … the problems that arise. This is a brilliant opportunity to join an established team and develop skills within Service Desk Delivery. Main Responsibilities: Receive incoming calls from customers and logging accurate information Scheduling engineers to ensure timely resolution for the customer Manage and coordinate the ordering of parts whilst adhering to SLA's Arrange collections from customer sites and … coordinating with engineers and/or external providers Regularly update customers on progress of repairs/tickets or bookings Skills and Experience Required: Previous experience in Service Delivery is essential Excellent communication skills both written and verbal with an eye for detail and accuracy The ability to work in a fast paced environment whilst maintaining strong organisation skills More ❯

aspect and processes as a whole. Ways of working with external partner(s) Understand suppliers support contract & SLAs. Holding suppliers accountable to the agreed SLAs Attend weekly/monthly service reviews, be the first line of contact for suppliers Escalating and communicating (as appropriate) where delivery doesn’t meet expectations/support model or where risks are impacting … innocent business. (if required) Regular meetings/communication with vendors for outstanding actions on tickets/changes Monitor/evaluate supplier performance. Service performance Create daily, weekly, monthly, annual reports Create dashboards Review ITSM queues daily Daily communication with business and users Service Improvements & Documentation Identify opportunities for improvements Create self help guides for users Create process documents More ❯

head office and client locations. This is a high-impact, client-facing role with a focus on building and nurturing long-term partnerships, executing structured sales plans, and enhancing service delivery across a dynamic portfolio of partners. Key Responsibilities Partner Planning & Strategy Own and manage the partner portal as a central resource for communications and engagement. Develop and … relationships with new and existing partners. Drive cross-selling and up-selling opportunities through and with partners. Act as a key point of escalation and expectation management across sales, delivery, and contract lifecycles. Coordinate internal teams to align with partner expectations and ensure delivery excellence. Bid & Tender Collaboration Work with presales, delivery, and bid teams to create More ❯

Solution Architect Lead to join our client on a high-profile contract , providing both strategic oversight and hands-on technical leadership within their network function. This role bridges operational delivery and strategic architecture – you’ll be: Designing solutions & creating network diagrams Pricing options & presenting risks/benefits to leadership Leading, coaching & guiding the Networks team Stepping in hands-on … WAN (2.0): resilience, security, Zscaler & operability Integration projects: (e.g., International Paper merger) – modulation & impact assessment Supporting key initiatives ( 80/20, EUDR, I-Hub ) requiring network input ITIL-aligned service delivery across the team Balancing cost, governance & service excellence What You’ll Bring: Strong Network Architecture & Operations expertise (WAN, LAN, WiFi, SD-WAN) Experience with integration projects More ❯

The Programme Specialist EMEA role involves supporting customer service initiatives within the technology and telecoms industry. This position is based in Reading and requires a detail-oriented individual to manage programmes effectively across the EMEA region. Client Details Programme Specialist EMEA, Reading: The employer is a medium-sized organisation operating in the technology sector. They focus on delivering innovative … solutions for their clients, ensuring high-quality customer service and operational efficiency. Description Programme Specialist EMEA, Reading Act as the interface between Sales and Operations to define demand and supply plans Coordinate and manage customer service programmes across the EMEA region. Develop detailed forecasts for planning meetings Manage customer product portfolios and ensure data accuracy across systems Coordinate … to manage inventory and shipping logistics Monitor programme performance and support continuous improvement initiative Monitor programme performance and ensure alignment with organisational goals. Collaborate with internal teams to improve service delivery processes. Profile A successful Programme Specialist EMEA should have: Experience in managing programmes or projects. Strong organisational skills and attention to detail. Ability to analyse data and More ❯

The Programme Specialist EMEA role involves supporting customer service initiatives within the technology and telecoms industry. This position is based in Reading and requires a detail-oriented individual to manage programmes effectively across the EMEA region. Client Details Programme Specialist EMEA, Reading: The employer is a medium-sized organisation operating in the technology sector. They focus on delivering innovative … solutions for their clients, ensuring high-quality customer service and operational efficiency. Description Programme Specialist EMEA, Reading Act as the interface between Sales and Operations to define demand and supply plans Coordinate and manage customer service programmes across the EMEA region. Develop detailed forecasts for planning meetings Manage customer product portfolios and ensure data accuracy across systems Coordinate … to manage inventory and shipping logistics Monitor programme performance and support continuous improvement initiative Monitor programme performance and ensure alignment with organisational goals. Collaborate with internal teams to improve service delivery processes. Profile A successful Programme Specialist EMEA should have: Experience in managing programmes or projects. Strong organisational skills and attention to detail. Ability to analyse data and More ❯

cloud, automation, and data Introducing structure and clarity to a complex, creative environment with a wide-ranging tech stack Establishing engineering excellence across CI/CD, architecture, testing, and delivery frameworks Leading transformation across people, processes, and technology in a business where change is constant Researching the introduction of AI for automation This is a chance to build a … up, in an environment with the ambition, scale, and executive support to back it. What You’ll Bring You’re a proven engineering leader who’s transformed teams, led delivery, and built clarity out of complexity. You balance technical depth with product insight and people leadership and you’re at your best in high-growth, ambiguous, fast-paced environments. … We’re looking for someone who has: A strong software engineering background, with credibility at both technical and strategic levels Demonstrated ability to drive process improvement, build delivery culture, and manage through ambiguity Emotional intelligence, resilience, and the ability to lead across matrixed, culturally diverse teams Led engineering functions of 40+ people, ideally across multiple geographies or business lines More ❯

Be Doing: Define and own the product roadmap for managed services within education. Lead a team of Product Owners responsible for strategic functions across the service. Champion product and service innovation by engaging directly with schools, trusts, and MATs. Collaborate with engineering, operations, and commercial teams to bring scalable solutions to life. Define pricing models, service levels, and … positioning that keep IRIS ahead of the market. Youll Bring: Experience of product leadership experience in payroll, HR tech, or managed services. A deep understanding of UK payroll compliance, service delivery, and digital transformation. The ability to translate customer needs into structured, agile delivery. Strong commercial acumen with experience in pricing strategy and customer engagement. Excellent communication skills More ❯

Be Doing: Define and own the product roadmap for managed services within education. Lead a team of Product Owners responsible for strategic functions across the service. Champion product and service innovation by engaging directly with schools, trusts, and MATs. Collaborate with engineering, operations, and commercial teams to bring scalable solutions to life. Define pricing models, service levels, and … keeps our client ahead of the market. You’ll Bring: Experience of product leadership experience in payroll, HR tech, or managed services. A deep understanding of UK payroll compliance, service delivery, and digital transformation. The ability to translate customer needs into structured, agile delivery. Strong commercial acumen with experience in pricing strategy and customer engagement. Excellent communication skills More ❯

customers and colleagues really matters. We love working with people who think like we do, supporting and developing our local corporate community. Your day will involve combining fantastic customer service skills, commercial acumen, flair for sales, and your excellent coordination skills to help us achieve our ambitious growth plans for the business. What will I be doing? Typically, the … job will involve developing and managing sales with businesses in your local area and ensuring delivery against sales targets. You will manage existing and create new relationships at your site. As well and growing these accounts, you'll identify other areas to develop new partnerships with. • You will coordinate the involvement of sales, marketing, pricing, operations and service delivery teams and use your relationship management and strong communication skills to meet and exceed targets. • Build a portfolio of strategic local corporate accounts and develop new relationships to identify and convert new business opportunities. • Where required, lead and/or contribute to the winning of new customer accounts; including making presentations, engaging in negotiations, ensuring follow-up More ❯

weekly to review updates, next steps, and actions Provide accurate forecasting to the Services Team Lead for monthly/quarterly reporting Collaborate proactively with other departments to ensure seamless service delivery Work closely with our productive commercial team in our Reading head office (3 days per week minimum as part of our hybrid working pattern) Key Skills & Experience More ❯

Marketing, Commercial, Property, and Procurement Assess and evolve collaboration and reporting tools to boost productivity and transparency Champion automation and analytics using Power Automate and Power BI Collaborate with service delivery and IT partners to ensure excellent support and governance Define KPIs for adoption, effectiveness, and process improvement Experience Required: Proven background as a Product Owner or IT More ❯

clients value clarity, not just theory A proactive attitude to business development and relationship-building Willingness to support and supervise junior team members Someone who adapts their communication and service delivery to suit each client’s needs Recent Work Highlights Advising an international technology supplier on a major public sector contract Helping a fast-growing medtech company build More ❯

clients value clarity, not just theory A proactive attitude to business development and relationship-building Willingness to support and supervise junior team members Someone who adapts their communication and service delivery to suit each client’s needs Recent Work Highlights Advising an international technology supplier on a major public sector contract Helping a fast-growing medtech company build More ❯

market intelligence, providing feedback that shapes future services and supports innovation in land and property data. Collaborate cross-functionally with Sales, Product, and Customer Success teams to ensure seamless service delivery and client satisfaction. Your Key Responsibilities Manage complex accounts, from technical product users to senior decision-makers in land and property. Identify growth opportunities and close deals More ❯

European market. The Role: We are seeking a dynamic and customer-centric Customer Success Manager (CSM) to join our London team. This role is pivotal in ensuring the successful delivery of our EDGE Industrial solution to key UK customers, while also driving account growth through strategic relationship management and solution expansion. The ideal candidate will be a trusted advisor … account value through up-sell and cross-sell. Enable Customers : Run onboarding and training to maximise platform adoption and customer confidence. Collaborate Internally : Work cross-functionally to ensure seamless service delivery and champion the customer voice. Share Insights : Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes. More ❯

and innovation to flourish. ALL.SPACE, has developed a smart terminal, capable of linking with all satellites, all networks, in all orbits, all at once. Our ground-breaking software-defined service enablement platform integrates intelligent routing, edge computing and on-demand services to deliver unprecedented network resilience and application performance. Our terminal designs operate as fully electronic beam steering systems. … compliance or certification purposes. Capture, document and track the progress of any issues sighted during testing. Where appropriate, automate the execution of system tests for efficient regression testing. Support Service Delivery, for instance during demonstrations of new features and in the training of support staff. Reproduce issues reported by customers in the field. Provide testing results that inform More ❯

you will collaborate closely with stakeholders to develop and deliver innovative solutions using Oracle ERP and EPM systems. Your expertise will help optimise processes and enhance the company’s service delivery, supporting their ongoing growth and success. This role offers a fantastic opportunity to be at the forefront of technological change within a forward-thinking organisation. Proven experience More ❯

being extended) so you must be able to commit to that. Job Purpose: To provide technical support to engineers and internal users, ensuring timely resolution of issues and excellent service delivery during core mid-day hours. This role is ideal for someone with strong problem-solving skills, a customer-first mindset, and the ability to work independently within More ❯

technical escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. Youll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. Key Responsibilities as a Cloud & Managed IT Tier 3 Engineer: Technical Leadership & Escalation Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent … fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. Platform Optimisation & Automation Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. Drive continuous improvement initiatives … across infrastructure, systems, and network services. Develop and maintain proactive monitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities, ensuring documentation, training, and handovers are complete and effective. Project Delivery & Technical Strategy Serve More ❯

technical escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. Youll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. Key Responsibilities as a Cloud & Managed IT Tier 3 Engineer: Technical Leadership & Escalation Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent … fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. Platform Optimisation & Automation Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. Drive continuous improvement initiatives … across infrastructure, systems, and network services. Develop and maintain proactive monitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities, ensuring documentation, training, and handovers are complete and effective. Project Delivery & Technical Strategy Serve More ❯