5 of 5 Customer Experience Jobs in Cambridgeshire

travel required Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described … support transformation and operational change across all clients, both existing and new. Acting as a key point of coordination, the role will help safeguard customer, colleague, and client experiences while supporting the successful rollout of our new workflow management system – NICE. In particular you will help to build ...

clients, in alignment with Zellis standards and legislative requirements. You will be accountable for the end-to-end service delivery for your customer portfolio (UK/Ireland), supported by teams across UK, Ireland, and India. This role demands strong leadership, strategic thinking, and a commitment to continuous improvement. … service quality through controls, audits, and performance metrics. Displaying effective utilisation of all Power BI dashboards, such as but not limited to ZMS operations, Customer 360 and My Zone Portal Accountable for robust and mutually agreed customer Roadmaps for the 0-to-6-month period Accountable ...

colleagues to resolve escalations and share knowledge across the team. What you'll be doing: Responding to technical support requests and delivering a positive customer experience Troubleshooting hardware, software and network issues using appropriate tools and techniques Creating and maintaining clear, accessible documentation Following established service desk processes … Python ITIL-based processes What you'll bring: Strong knowledge of Windows 10/11 Confident communication skills with a focus on delivering excellent customer service Ability to collaborate effectively within a team Ownership of tasks and the ability to see them through to completion Strong writing skills ...

/week preferred) or remote Salary: £32,000–£35,000 Are you a skilled front-end developer with a passion for CRO and user experience ? We're looking for a mid-level UX Developer to join our digital optimisation team and help us improve our customer journeys through … work reliably across browsers and devices. Analyse experiment outcomes to identify statistically significant results. Work closely with UX, Optimisation, and Digital teams to improve customer experiences. Contribute to the ideation and execution of digital journeys and optimisation tests. Handoff successful tests to production teams for implementation. What ...

/week preferred) or remote Salary: £32,000–£35,000 Are you a skilled front-end developer with a passion for CRO and user experience We’re looking for a mid-level UX Developer to join our digital optimisation team and help us improve our customer journeys through … work reliably across browsers and devices. Analyse experiment outcomes to identify statistically significant results. Work closely with UX, Optimisation, and Digital teams to improve customer experiences. Contribute to the ideation and execution of digital journeys and optimisation tests. Handoff successful tests to production teams for implementation. What ...