11 of 11 Customer Experience Jobs in Cambridgeshire

Customer Support Location: Cambourne, CB23 6DW (Hybrid after training) Salary: Completive Salary Employment Type: Permanent Working Hours: Monday - Friday Start Date: ASAP We are currently recruiting for a Customer Support professional to join the Service Support team. This is an excellent opportunity for a customer-focused individual … high-performing team delivering best-in-class service to customers. The Role The Service Support team is the primary point of contact for all customer support relating to installed assets. You will play a key role in delivering a consistent and high-quality customer experience, ensuring accurate ...

ecommerce trading operations across one or more DTC websites, working closely with marketing and operations to drive performance, improve the customer experience, and support the commercial strategy of a business with a genuine reputation for excellence in its field. Main Responsibilities: Develop strategic sales plans each period … conversion rate optimisation Manage the scheduling and publishing of digital promotional calendars in line with campaigns and seasonal priorities Coordinate with operations and customer service teams to support an exceptional end-to-end customer experience Skills/Experience: 2 to 3 years of experience ...

office for internal applications) Markerstudy is one of the UK's leading insurance groups, combining award-winning digital platforms with a strong, customer-first culture. We're now looking for an Optimisation Manager to help drive measurable growth across our digital customer journeys through insight-led experimentation, testing … This is a highly visible role within our Digital team, where you'll champion a test-and-learn culture and use data, creativity and customer insight to improve conversion, engagement and commercial performance across our online platforms. What you'll be doing You'll own and deliver Markerstudy ...

Data Collection Excellence Organization Coordinate across global teams, influencing stakeholders to ensure effective and expedient delivery Monitor and optimize collection health metrics to ensure customer success Drive customer adoption through providing technical value and the provision of an exemplary customer experience. You'll also … challenging data collections, directly assisting senior level customers and your team. Collaborate with product and technology teams to implement effective long term solutions Consolidate customer feedback and translate it into improvement initiatives BASIC QUALIFICATIONS: - Experience managing managers and global teams - 7+ years of people management experience - 5+ ...

Lead, you'll be the trusted advisor for our AGI-DS scientists, providing expert consultation on ML/Gen AI data collections and managing customer relationships. You'll drive business value through technical advisory and partnership building, creating and managing workstreams that delight our customers and deliver meaningful change … models that back them. Key job responsibilities Drive and document effective ML/GenAI solutions for customer requests, transforming complex research objectives into clear, actionable data collection requirements Coordinate across teams to ensure seamless delivery and stakeholder alignment Own relationships with customer scientists, becoming their go-to partner ...

requiring strong technical expertise, exceptional attention to detail, and commercial awareness. You will be responsible for designing, maintaining, and optimising HubSpot across Marketing, Sales, Customer Experience, and Finance, ensuring data integrity, automation accuracy, and reliable insight at leadership level. You will own CRM architecture, including pipelines, lifecycle stages … delivering training, enforcing best practices, and continuously improving the platform as the business scales. This role is suited to a HubSpot specialist with demonstrable experience operating in a fast-growth or scale-up environment. You should be highly analytical, process-driven, and confident in translating complex business requirements into ...

ASIC Design Engineer on our Blink/Ring ASIC Team, you'll work on cutting-edge System-on-Chip (SoC) designs that directly impact customer experiences. Our vertically integrated environment means you'll see your innovations come to life in products that customers genuinely love … validation environment that spans from architectural modeling through post-silicon validation. We believe in giving engineers the best tools to do their best work. Customer-Obsessed Engineering: We work backwards from real customer needs to create super-low power, energy-efficient designs featuring the latest advances ...

improving the way tech services are delivered, this could be a great fit. You'll take the lead on one of our key customer-facing support functionsbringing structure, energy, and a drive for service excellence to everything you do. The location is our head office in St Neots, Cambridgeshire … desktaking the lead in handling enquiries, resolving issues, and keeping everything running smoothly. The focus is on building strong relationships and delivering a great customer experience through clear communication and a well-managed, responsive service desk. You'll also make sure the systems stay reliable, secure, and robust ...

Services Director to lead strategic initiatives in the UK education sector. The role involves shaping product direction and innovation, driving competitive strategies, and enhancing customer experiences. The ideal candidate will have strong leadership abilities, strategic judgement, and expertise in qualifications and assessment. The position is based ...

accountability, collaboration and continuous improvement Communicate clearly with customers regarding service updates, planned works, and outages Identify and implement service improvement initiatives Skills & Experience: Strong understanding of service management principles (ITIL or similar) Experience managing performance against SLAs, KPIs and operational targets Proven ability in incident management … escalation handling Experience leading or supporting teams in a service desk or NOC environment Familiarity with service management tools (e.g., ServiceNow, Jira or similar) Strong analytical skills with the ability to interpret data and drive improvements Excellent communication and stakeholder management skills Experience in a 24x7 or shift ...

developing next-generation silicon solutions for Amazon's consumer devices, Ring and Blink. We are seeking a collaborative Design Verification Engineer years of industry experience to help create energy-efficient System-on-Chip (SoC) designs. You will work in a collaborative environment, participating in architectural decisions and verification strategies … that directly impact product success. Our team values diverse perspectives and creative problem-solving approaches to deliver exceptional customer experiences. Key job responsibilities - Develop and implement Universal Verification Methodology (UVM) based verification environments - Create comprehensive verification plans at both block and system levels - Design and implement verification components including ...