1 to 25 of 30 Customer Experience Jobs in Cambridgeshire

Software Support Analyst - Peterborough £25,000 to £30,000 Do you possess a passion for customer service, coupled with a forward-thinking mindset? Are you in pursuit of a fulfilling career, not just a job? If you bring a background in excellent customer experience and IT support … in our vibrant Peterborough office, we're thrilled to present you with a fantastic opportunity to become a crucial part of our award-winning customer experience team. Our mission? Delivering top-tier Epos and Ticketing software solutions to hundreds of delighted customers! You'll join an exceptional team … renowned for their unparalleled product expertise and customer service prowess. Together, we form a united front dedicated to providing our customers with not just support, but technical mastery and an unforgettable, personable experience. The right candidate will have a relentless drive for continual development with the resolve to dig More ❯

Software Support Analyst - Peterborough £25,000 to £30,000 Do you possess a passion for customer service, coupled with a forward-thinking mindset? Are you in pursuit of a fulfilling career, not just a job? If you bring a background in excellent customer experience and IT support … in our vibrant Peterborough office, we're thrilled to present you with a fantastic opportunity to become a crucial part of our award-winning customer experience team. Our mission? Delivering top-tier Epos and Ticketing software solutions to hundreds of delighted customers! You'll join an exceptional team … renowned for their unparalleled product expertise and customer service prowess. Together, we form a united front dedicated to providing our customers with not just support, but technical mastery and an unforgettable, personable experience. The right candidate will have a relentless drive for continual development with the resolve to dig More ❯

Software Support Analyst - Peterborough £25,000 to £30,000 Do you possess a passion for customer service, coupled with a forward-thinking mindset? Are you in pursuit of a fulfilling career, not just a job? If you bring a background in excellent customer experience and IT support … in our vibrant Peterborough office, we're thrilled to present you with a fantastic opportunity to become a crucial part of our award-winning customer experience team. Our mission? Delivering top-tier Epos and Ticketing software solutions to hundreds of delighted customers! You'll join an exceptional team … renowned for their unparalleled product expertise and customer service prowess. Together, we form a united front dedicated to providing our customers with not just support, but technical mastery and an unforgettable, personable experience. The right candidate will have a relentless drive for continual development with the resolve to dig More ❯

client is well regarded as aleading technology business, who are innovators in their industry sector. The role will involve. Providing ServiceAdministration support to the Customer Partner Team andcustomers, to ensure the very best customer experience.Responding to internal and external customer requests quickly, efficiently, and accurately in a … fast-paced environment. Having a proven ability to deliver the highest levels of customer service and customer care. The role will undertake the following Call handling and customer request management Live customer enquiry management Processing service quotations using SAP and CRM Processing service invoicing using SAP … and CRM Stock & Price check on products and parts using SAP Customer data record management and updating Ordering of consumable parts Internal support of internal employees Liaising with internal departments to achieve customer resolutions Our client wouldlike to resource candidateswith the following skills and experience Previous Customer More ❯

operating practice. Develop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and without impacting customer experience. Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams. Inspire front … behalf of product teams. Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools. Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative … a work environment that respects and is responsive to the needs of a diverse staff. Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics. Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer More ❯

activities, saving customers time, money and reducing water wastage. With more than 1000 sensors now deployed, the company is actively building its sales and customer delivery engine, to achieve exciting and ambitious growth. At its core Infersens is using its flow sensor technology to provide a reliable water flow … monitoring service via a subscription model. A positive customer experience and smooth behind the scenes operations are critical to Infersens’ success. Thus, the company is looking to strengthen their team with the appointment of a highly motivated Operations Manager to take a key role in coordinating and managing … the customer-facing and operational aspects of the business. Why work for us You will be part of a fast-growing, friendly and ambitious team and will be working closely with the senior leadership team/C-suite You will be excited by the opportunity to work in a More ❯

activities, saving customers time, money and reducing water wastage. With more than 1000 sensors now deployed, the company is actively building its sales and customer delivery engine, to achieve exciting and ambitious growth. At its core Infersens is using its flow sensor technology to provide a reliable water flow … monitoring service via a subscription model. A positive customer experience and smooth behind the scenes operations are critical to Infersens’ success. Thus, the company is looking to strengthen their team with the appointment of a highly motivated Operations Manager to take a key role in coordinating and managing … the customer-facing and operational aspects of the business. Why work for us You will be part of a fast-growing, friendly and ambitious team and will be working closely with the senior leadership team/C-suite You will be excited by the opportunity to work in a More ❯

activities, saving customers time, money and reducing water wastage. With more than 1000 sensors now deployed, the company is actively building its sales and customer delivery engine, to achieve exciting and ambitious growth. At its core Infersens is using its flow sensor technology to provide a reliable water flow … monitoring service via a subscription model. A positive customer experience and smooth behind the scenes operations are critical to Infersens’ success. Thus, the company is looking to strengthen their team with the appointment of a highly motivated Operations Manager to take a key role in coordinating and managing … the customer-facing and operational aspects of the business. Why work for us You will be part of a fast-growing, friendly and ambitious team and will be working closely with the senior leadership team/C-suite You will be excited by the opportunity to work in a More ❯

activities, saving customers time, money and reducing water wastage. With more than 1000 sensors now deployed, the company is actively building its sales and customer delivery engine, to achieve exciting and ambitious growth. At its core Infersens is using its flow sensor technology to provide a reliable water flow … monitoring service via a subscription model. A positive customer experience and smooth behind the scenes operations are critical to Infersens’ success. Thus, the company is looking to strengthen their team with the appointment of a highly motivated Operations Manager to take a key role in coordinating and managing … the customer-facing and operational aspects of the business. Why work for us You will be part of a fast-growing, friendly and ambitious team and will be working closely with the senior leadership team/C-suite You will be excited by the opportunity to work in a More ❯

release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Mission The role of business operations … is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together … for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback More ❯

the Camera and Sensors team, you will support the science solution design, run experiments, research new algorithms, and find new ways of optimizing the customer experience; while setting examples for the team on good science practice and standards. Besides theoretical analysis and innovation, you will also work closely … along with a broader team of principle scientists, applied scientists, and software engineers across multiple global teams in the devices group. BASIC QUALIFICATIONS PhD Experience programming in Java, C++, Python or related language Experience with neural deep learning methods and machine learning Experience in building machine learning … models for business applications Experience in applied research PREFERRED QUALIFICATIONS Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy, etc. Experience in implementing Computer Vision algorithms Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is More ❯

public and government officer facing services. Working closely with your wider company, in particular account managers and service teams, you will strive for great customer experience and uncover new opportunities to deliver cloud based SaaS projects and clear business benefits for our customers. Responsibilities Lead multiple projects or … in line with the agreed budget. Liaise proactively with clients on the progress of jobs and act as the first point of contact for customer complaints, responding efficiently to resolve issues as presented, escalating to the Head of Project Delivery as appropriate. Maintain ongoing communications with all stakeholders including … in line with the Arcus Business Management System for the delivery of the project, defining clear roles, responsibilities and accountabilities across all stakeholders. Requirements Experience of managing software delivery projects and programmes that involve significant business change. Experience of delivering software development projects to external customers. Project management More ❯

the Camera and Sensors team you will support the science solution design, run experiments, research new algorithms, and find new ways of optimizing the customer experience; while setting examples for the team on good science practice and standards. Besides theoretical analysis and innovation, an Applied Scientist will also … along with a broader team of principle scientists, applied scientists and software engineers across multiple global teams in the devices group. BASIC QUALIFICATIONS - PhD - Experience programming in Java, C++, Python or related language - Experience with neural deep learning methods and machine learning - Experience in building machine learning … models for business application - Experience in applied research PREFERRED QUALIFICATIONS - Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy etc. - Experience in implementing Computer Vision algorithms. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is More ❯

architecture, design and development of new digital marketing systems and features, which will give you the opportunity to work with a wide range of customer facing technologies (including tier-1 services) and collaborate with other technical teams. There is a large R&D component to our work, and strong … success. You will be working closely with the business partners, software development engineers, Applied Scientists, Business Intelligence Engineers, and Product Managers to build new customer-facing marketing experiences in a fast paced environment. You will work with a team of smart engineers with the startup mindset to build large … AWS) and mobile development processes, and develop well-rounded skills such as dealing with ambiguity, leadership and effective project management. You will be a customer advocate and contribute towards ensuring a great customer experience for our product. You'll work full-stack with primarily focus on middle More ❯

by supporting the health and performance of their environments through our subscription-based services. If you're ready to make an impact and support customer success, apply today at . Who are we? Esri UK sells the world's leading geospatial software, ArcGIS and we provide a wide range … on year. We are a people-focussed, profitable, growing software company with great career prospects. The Junior Service Delivery Manager role This is a customer facing role, with responsibility for the delivery of the service. You will contribute towards the delivery of planned activities and coordinate changes to services. … this role. Working across a number of customers in different markets your key responsibilities as a Service Delivery Manager would be to: Build excellent customer relationships: You will be a key point of contact with our customers and building strong relationships is core to successful service delivery. Change and More ❯

Telecoms Mission Critical Systems We're hiring a Field Application Engineer (FAE) to provide frontline technical expertise across pre-sales, solution delivery, and ongoing customer support. This is a hands-on, customer-facing role focused on advanced RF systems - ideal for someone who thrives at the intersection of … engineering, networks, and customer success. You'll work closely with sales, engineering, and customers to ensure smooth technical delivery from first conversation to final deployment, both in the UK and internationally. What You'll Be Doing Provide expert technical support across the full sales cycle (pre-sales and post … sales) Join customer meetings to scope, advise, and demonstrate technical capabilities Deliver and maintain high-quality customer training programs Act as a first-line technical contact for troubleshooting and escalation Prepare technical task plans, reports, and maintain accurate documentation Support live demonstrations, tradeshows, and field events Ensure health More ❯

Share This position will be responsible for leading the Pre-Sales design of Enterprise on-premise, off-premise cloud, and hybrid customer solutions. This position will primarily support sales operations in the New England Region (focused in on MA and CT but open to the full NE region), coverage … New England Position Summary This position will be responsible for leading the Pre-Sales design of Enterprise on-premise, off-premise cloud, and hybrid customer solutions. This position will primarily support sales operations in the New England Region, but coverage in other regions may be sporadically required. This position … addition to at least three or more of the following disciplines: Server, Storage & Network Virtualization & Consolidation (focused primarily on HPE Solutions, but other OEM experience is a plus) VMware, Microsoft End User Computing: Virtual Desktop Infrastructure and Mobile Device Management Citrix XenDesktop, VMware Horizon Private, Public, and most importantly More ❯

exciting period of growth and transformation. This is a senior leadership role, responsible for driving operational excellence, efficiency, and compliance across the company's customer service divisions. As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and scalable. … You will lead on automation, process improvements, and service innovation , while maintaining a strong focus on customer experience and regulatory compliance. This is a fantastic opportunity for a proven operational leader to shape and enhance the company's service delivery during a period of change. Define and implement … and implement automation solutions to improve service efficiency, reduce manual processes, and scale operations effectively. Continuously review and optimise operational workflows , enhancing productivity and customer satisfaction. Ensure all operations comply with industry regulations, policies, and standards , mitigating risks and ensuring robust security measures. Monitor and report on operational performance More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

based conversational technologies that customers love. Our mission is to push the envelope in LLMs for Alexa, in order to provide the best-possible customer experience for our customers. BASIC QUALIFICATIONS PhD with specialization in artificial intelligence, natural language processing, machine learning, or computational cognitive science. 10+ years … of combined academic and research experience with a strong publication record in top-tier journals and conferences. Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive-level decision maker. Mentors and trains the research scientist community on complex technical issues. Experience developing software in traditional programming languages (Python, Java, etc.). Excellent written and spoken communication skills. PREFERRED QUALIFICATIONS 10+ years of experience building and deploying innovative NLP solutions at scale. Expert level skills focusing on Large-language-Models. Demonstrated experience in training LLMs through PT, SFT, and More ❯

Being responsible for administration processes such as change requests and absences. - Managing compliance requirements and keeping secure records for audit purposes - Providing a positive customer experience Our Perfect Worker Our perfect Onsite Coordinator will have the ability to quickly adapt to changing priorities and strong problem-solving skills. … You will have a customer-centric mindset, always putting people first. You will ideally have experience within the recruitment industry, although this is not essential as full training is provided. Experience in similar role desirable, but not essential Key Information and Benefits - Earn £12.69 per hour - Full … provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales. Please note that our job adverts are correct at the time of publication, but some details and job More ❯

strategic leader with a passion for operational excellence? Do you thrive in an environment where success is driven by commitment, innovation, and putting the customer first? Ready to join a trusted Award Winning Software tech brand? Whilst we've experienced 200% Customer Business Growth we know the true … all elements are consistent with the company's direction and are resourced and achievable. You will lead and effectively manage multiple areas including: + Customer Experience + Technical Services + Implementation and Training + IT Systems About you: + Proven ability to support various technologies, including but not … in support of the Business Plan and assist with setting goals and targets on the Business Plan + Sound decision making ability with the experience to balance consensus against authority + Strong collaboration, presentation and influencing skills + Able to effectively train, mentor and leverage the skills of others More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯