101 to 125 of 150 Customer Experience Jobs in Central London

financial wellbeing simple, transparent, and accessible - helping customers feel confident about their money through technology, insight, and great user experience. As a Senior Data Scientist, you’ll focus on customer analytics and applied data science - using data to understand behaviour, identify opportunities, and guide strategic decisions across marketing, product, and personalising customer experience. Key Responsibilities Translate business challenges … into analytical questions and deliver data-led insights that drive customer growth and retention. Analyse customer behaviour, lifecycle patterns, and engagement to uncover opportunities for product and marketing optimisation. Develop and maintain advanced analytical models to forecast customer outcomes and measure impact. Present clear, data-driven recommendations to senior stakeholders, influencing strategy and decision-making. Work closely … with Data Engineering and BI teams to ensure data quality, accessibility, and scalability across the organisation. What We’re Looking For Strong analytical foundation with experience applying statistics and data science in a commercial setting. Proven track record in customer or marketing analytics - understanding acquisition, engagement, churn, and lifetime value. Proficiency in Python (Pandas, NumPy, Scikit-learn, Statsmodels More ❯

a high-performing consulting team — from project delivery to mentoring and professional growth. Translate strategy into execution , delivering transformation initiatives spanning market entry, M&A analysis, customer acquisition, CX/platform selection, AI and data-driven change . Own client relationships end-to-end: proposal development, pitches, delivery oversight, and stakeholder management for mid- to large-scale programmes. Drive … ChMC) or equivalent professional accreditation (essential). 10+ years in strategy, business transformation, or digital consulting with proven leadership of multi-disciplinary teams. Strong grasp of digital platforms, AI, CX, data analytics, and emerging technologies — able to guide clients on selection and implementation. Excellent communication and stakeholder management skills; confident in presenting to senior executives and facilitating workshops. Experience across multiple sectors — energy, infrastructure, automotive, or commodities desirable. Prior Big 4 or boutique consulting experience is advantageous. Please send a CV with all your relevant experience and skills! Feel free to email your CV with your salary expectations, availability to interview and start marina.economidou@templeton-recruitment.com Dr Marina Economidou, Senior Client Partner More ❯

a high-performing consulting team — from project delivery to mentoring and professional growth. Translate strategy into execution , delivering transformation initiatives spanning market entry, M&A analysis, customer acquisition, CX/platform selection, AI and data-driven change . Own client relationships end-to-end: proposal development, pitches, delivery oversight, and stakeholder management for mid- to large-scale programmes. Drive … ChMC) or equivalent professional accreditation (essential). 10+ years in strategy, business transformation, or digital consulting with proven leadership of multi-disciplinary teams. Strong grasp of digital platforms, AI, CX, data analytics, and emerging technologies — able to guide clients on selection and implementation. Excellent communication and stakeholder management skills; confident in presenting to senior executives and facilitating workshops. Experience across multiple sectors — energy, infrastructure, automotive, or commodities desirable. Prior Big 4 or boutique consulting experience is advantageous. Please send a CV with all your relevant experience and skills! Feel free to email your CV with your salary expectations, availability to interview and start marina.economidou@templeton-recruitment.com Dr Marina Economidou, Senior Client Partner More ❯

of the supply chain, from a small business shipping their first product to massive cargo containers crossing oceans. This isn't your typical product role. You'll be architecting customer experiences that directly impact billion-dollar supply chains, designing intuitive dashboards that make sense of complex IoT data streams, and building features that logistics managers around the world will … s most advanced smart shipping labels. Our breakthrough technology is already transforming how companies track and manage their shipments globally, and we're just getting started. Responsibilities Product Innovation & Customer Impact Drive the end-to-end development of customer-facing features that directly impact user experience and business outcomes Transform complex IoT data streams into intuitive, actionable … Leadership & Quality Architect scalable frontend solutions that can handle massive data visualization and real-time updates Write production-ready code with comprehensive testing, monitoring, and error handling Champion user experience best practices and ensure our platform delights customers at every touchpoint Lead technical discussions on product architecture and contribute to strategic technology decisions Rapid Innovation Culture Ship code daily More ❯

of the supply chain, from a small business shipping their first product to massive cargo containers crossing oceans. This isn't your typical product role. You'll be architecting customer experiences that directly impact billion-dollar supply chains, designing intuitive dashboards that make sense of complex IoT data streams, and building features that logistics managers around the world will … s most advanced smart shipping labels. Our breakthrough technology is already transforming how companies track and manage their shipments globally, and we're just getting started. Responsibilities Product Innovation & Customer Impact Drive the end-to-end development of customer-facing features that directly impact user experience and business outcomes Transform complex IoT data streams into intuitive, actionable … Leadership & Quality Architect scalable frontend solutions that can handle massive data visualization and real-time updates Write production-ready code with comprehensive testing, monitoring, and error handling Champion user experience best practices and ensure our platform delights customers at every touchpoint Lead technical discussions on product architecture and contribute to strategic technology decisions Rapid Innovation Culture Ship code daily More ❯

owners to understand their operations and strategically position OpenTech’s innovative solutions. The ideal candidate will possess a strong blend of Sales and Operational acumen, with a preference for experience in real estate/construction, property technology, access control, and/or SaaS. The Director of Business Development will align OpenTech’s offerings with client needs, helping customers exceed … term success. This role also entails leadership in sales strategy, team management, and operational oversight to ensure alignment with the company’s corporate objectives and the delivery of exceptional customer experiences. Essential Job Functions Sales Leadership & Business Development Lead Sales Strategy : Develop and implement region-wide sales strategies to achieve revenue targets and quotas. Account Management : Collaborate with Operational … managers, and operational leadership to understand client operations and tailor solutions to their needs. Sales Process Management : Maintain a structured sales approach, from prospecting to closing, ensuring a seamless customer journey. Provide accurate, timely pipeline reports and sales forecasts to senior leadership. Use OpenTech’s CRM system to document all customer interactions and track opportunities. Relationship Building: Maintain More ❯

the global Azure cloud strategy, ensuring alignment with digital transformation and business goals. Drive the adoption of AI and machine learning capabilities within Azure to improve efficiency and enhance customer experience. Continuously assess emerging technologies and trends to evolve the cloud roadmap. Architecture & Design Partner with Microsoft and internal SMEs to design enterprise-grade Azure solutions across IaaS, PaaS … accountability for the financial performance of the cloud service portfolio. Work closely with business units, technology leadership, and external partners to deliver strategic cloud initiatives. About You 10+ years experience in IT leadership, with at least 5 years focused on Azure cloud strategy and operations. Proven track record managing large-scale, global cloud environments and distributed teams. Deep expertise … in Azure services, cloud architecture, AI/ML integration, and managed service delivery. Excellent leadership, communication, and stakeholder management skills. Strong financial acumen, with experience in cloud cost optimisation and budgeting. Demonstrated ability to build and evolve modern cloud services in close partnership with cloud providers, ensuring agility and continuous improvement. Experience with hybrid and multi-cloud environments More ❯

from technology Refractis is a boutique consultancy that helps organisations realise tangible, lasting value from their technology investments. We understand that technology strategy, transformation and delivery are challenging. Our experience has shown that when intelligent, driven and pragmatic people work together, extraordinary results follow. Our consultants bring expertise across every aspect of IT, from strategy and architecture through design … We believe that technology done well can transform an organisation. Whether through digital transformation, data exploitation, artificial intelligence or collaboration and mobility tools, technology has the power to enhance customer experiences, generate insights and improve how organisations work. Working in partnership with business leaders, Refractis helps clients understand technology options, develop robust business cases and mobilise delivery programmes. Delivering … Intelligent, analytical and curious about technology Organised, delivery-focused and commercially aware Collaborative, with a sense of fun and adventure Willing to develop business development and client relationship skills Experience and Requirements 8+ years’ experience within a management or IT consulting environment Degree educated (STEM discipline preferred) Broad knowledge of corporate IT infrastructure , ideally across: International corporate networks More ❯

from technology Refractis is a boutique consultancy that helps organisations realise tangible, lasting value from their technology investments. We understand that technology strategy, transformation and delivery are challenging. Our experience has shown that when intelligent, driven and pragmatic people work together, extraordinary results follow. Our consultants bring expertise across every aspect of IT, from strategy and architecture through design … We believe that technology done well can transform an organisation. Whether through digital transformation, data exploitation, artificial intelligence or collaboration and mobility tools, technology has the power to enhance customer experiences, generate insights and improve how organisations work. Working in partnership with business leaders, Refractis helps clients understand technology options, develop robust business cases and mobilise delivery programmes. Delivering … Intelligent, analytical and curious about technology Organised, delivery-focused and commercially aware Collaborative, with a sense of fun and adventure Willing to develop business development and client relationship skills Experience and Requirements 8+ years’ experience within a management or IT consulting environment Degree educated (STEM discipline preferred) Broad knowledge of corporate IT infrastructure , ideally across: International corporate networks More ❯

your product area, ensuring alignment with company goals. Lead the end-to-end product lifecycle: discovery, prioritisation, delivery, launch, iteration, and scaling. Own key metrics such as adoption, engagement, customer satisfaction, and ROI. Partner with Design to deliver seamless customer experiences and high-quality user journeys. Collaborate closely with Engineering to prioritise effectively and deliver at pace. Drive … alignment across Marketing, Legal, Compliance, Customer Support, and other teams. Use data, insights, and market feedback to guide decisions and trade-offs. Ensure your product area integrates effectively within the broader ecosystem. How You’ll Lead Act as a “player-coach,” balancing direct product ownership with leadership of other Product Managers. Mentor and develop PMs, helping them grow and … outcomes. Champion best practices in product culture, communication, and stakeholder management. Foster an environment of continuous improvement, collaboration, and clarity. What You’ll Bring 6+ years of product management experience, including ownership of significant digital products or portfolios. At least 3 years’ experience within a regulated environment (e.g. fintech, financial services). Proven track record of launching and More ❯

Direct-to-Consumer Marketing Business London (Hybrid) | Full-Time | Strategic Leadership Role About Us We’re a dynamic, growth-focused direct-to-consumer marketing business, known for delivering exceptional customer experiences through innovative products and bold brand storytelling. Our teams are agile, collaborative, and obsessed with understanding what makes consumers tick. The Role As Head of Product Strategy, you … product offering. You’ll work cross-functionally with Marketing, Data, Creative, and Tech to identify market opportunities, shape product roadmaps, and ensure our products deliver both commercial impact and customer delight. Are you a visionary product strategist with a passion for consumer-centric innovation? Do you thrive in fast-paced environments where data, creativity, and customer insight drive … in shaping the future of our DTC product portfolio. Key Responsibilities Develop and own the long-term product strategy aligned with business goals and consumer trends Lead market and customer insight initiatives to inform product development and positioning Collaborate with cross-functional teams to translate strategy into actionable roadmaps Evaluate product performance and iterate based on data, feedback, and More ❯

Direct-to-Consumer Marketing Business London (Hybrid) | Full-Time | Strategic Leadership Role About Us We’re a dynamic, growth-focused direct-to-consumer marketing business, known for delivering exceptional customer experiences through innovative products and bold brand storytelling. Our teams are agile, collaborative, and obsessed with understanding what makes consumers tick. The Role As Head of Product Strategy, you … product offering. You’ll work cross-functionally with Marketing, Data, Creative, and Tech to identify market opportunities, shape product roadmaps, and ensure our products deliver both commercial impact and customer delight. Are you a visionary product strategist with a passion for consumer-centric innovation? Do you thrive in fast-paced environments where data, creativity, and customer insight drive … in shaping the future of our DTC product portfolio. Key Responsibilities Develop and own the long-term product strategy aligned with business goals and consumer trends Lead market and customer insight initiatives to inform product development and positioning Collaborate with cross-functional teams to translate strategy into actionable roadmaps Evaluate product performance and iterate based on data, feedback, and More ❯

WHO WE ARE: Bernadette is the experience arm of the VCCP Partnership. We invent, make and iterate products and services for our clients across all areas of their digital eco-system. We are 100 strong and are full service within our own right. We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data … Analysis, Strategy (experience & comms) and Ops. All dedicated to creating customer experiences worth talking about. ABOUT THE ROLE: We are looking for a Senior Product Strategist to join our team on a freelance basis for a minimum of 3 months to work for one of Bernadette’s biggest clients. As a Senior Strategist at Bernadette you will be … propositions into roadmaps and deliverable outcomes. Whilst an understanding of comms is important we are not looking for a Brand Planner, you should be experienced in product, service and experience strategy. KEY RESPONSIBILITIES: Lead efforts to connect consumer needs with client business goals and market opportunities Conducting thorough market analysis to identify key trends and conduct primary research with More ❯

WHO WE ARE: Bernadette is the experience arm of the VCCP Partnership. We invent, make and iterate products and services for our clients across all areas of their digital eco-system. We are 100 strong and are full service within our own right. We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data … Analysis, Strategy (experience & comms) and Ops. All dedicated to creating customer experiences worth talking about. ABOUT THE ROLE: We are looking for a Senior Product Strategist to join our team on a freelance basis for a minimum of 3 months to work for one of Bernadette’s biggest clients. As a Senior Strategist at Bernadette you will be … propositions into roadmaps and deliverable outcomes. Whilst an understanding of comms is important we are not looking for a Brand Planner, you should be experienced in product, service and experience strategy. KEY RESPONSIBILITIES: Lead efforts to connect consumer needs with client business goals and market opportunities Conducting thorough market analysis to identify key trends and conduct primary research with More ❯

Senior Data Insurance Analyst Location: Hybrid (London-based with flexible working) Salary: £85K -£100K – this is dependent on skills and experience TAs a Senior Data Insurance Analyst , you’ll work with cross-functional teams—underwriting, claims, finance, and product—to analyse large datasets, spot trends, and provide recommendations that influence key decisions. You’ll design data models, perform predictive … quality across multiple sources. Acting as a trusted adviser, you’ll guide senior stakeholders, mentor junior analysts, and help shape innovative solutions that enhance underwriting accuracy, claims efficiency, and customer experience. Key Responsibilities Translate business requirements into scalable data solutions with SMEs and senior data engineers. Source, analyse, and validate enterprise data for reporting, analytics, and applications. Define transformation … layers. Partner with data engineers to design and optimise data models for analytics and business consumption. Support backlog prioritisation in collaboration with Product Owner and Lead Data Engineer. Apply experience with Lloyd’s Syndicate speciality insurance data and Azure Databricks to accelerate migrations and analytics. What You’ll Bring Strong analytical expertise and experience working with insurance datasets. More ❯

Senior Data Insurance Analyst Location: Hybrid (London-based with flexible working) Salary: £85K -£100K – this is dependent on skills and experience TAs a Senior Data Insurance Analyst , you’ll work with cross-functional teams—underwriting, claims, finance, and product—to analyse large datasets, spot trends, and provide recommendations that influence key decisions. You’ll design data models, perform predictive … quality across multiple sources. Acting as a trusted adviser, you’ll guide senior stakeholders, mentor junior analysts, and help shape innovative solutions that enhance underwriting accuracy, claims efficiency, and customer experience. Key Responsibilities Translate business requirements into scalable data solutions with SMEs and senior data engineers. Source, analyse, and validate enterprise data for reporting, analytics, and applications. Define transformation … layers. Partner with data engineers to design and optimise data models for analytics and business consumption. Support backlog prioritisation in collaboration with Product Owner and Lead Data Engineer. Apply experience with Lloyd’s Syndicate speciality insurance data and Azure Databricks to accelerate migrations and analytics. What You’ll Bring Strong analytical expertise and experience working with insurance datasets. More ❯

defining & improving payment processes and system automation, identifying inefficiencies, and driving operational excellence. Identify areas for improvement, and develop solutions to optimise payment flows, reduce costs, and enhance the customer experience. What you'll do Break down large features into smaller, manageable user stories with clear acceptance criteria. Ensure user acceptance by collaborating with stakeholders, defining measurable outcomes, and … to explore unknowns. Assist with user acceptance testing (UAT) by scenario development, scripting, coordination. Help users understand the new features and identify any remaining issues. What you'll bring Experience in understanding card payment processes, including transaction lifecycle, authorisation, clearing, settlement, reconciliation and fraud monitoring. Strong communication skills, problem-solving, critical thinking, and the ability to analyse data and … of business processes and the ability to model them using diagrams, flowcharts, or other tools. Ability to build relationships, collaborate effectively with product and technical teams across multiple squads. Experience working with Product Owners to prioritise and define acceptance criteria. Ability to lead discussions, facilitate meetings, and guide stakeholders to consensus. Experience thriving in fast-paced, cross-functional More ❯

defining & improving payment processes and system automation, identifying inefficiencies, and driving operational excellence. Identify areas for improvement, and develop solutions to optimise payment flows, reduce costs, and enhance the customer experience. What you'll do Break down large features into smaller, manageable user stories with clear acceptance criteria. Ensure user acceptance by collaborating with stakeholders, defining measurable outcomes, and … to explore unknowns. Assist with user acceptance testing (UAT) by scenario development, scripting, coordination. Help users understand the new features and identify any remaining issues. What you'll bring Experience in understanding card payment processes, including transaction lifecycle, authorisation, clearing, settlement, reconciliation and fraud monitoring. Strong communication skills, problem-solving, critical thinking, and the ability to analyse data and … of business processes and the ability to model them using diagrams, flowcharts, or other tools. Ability to build relationships, collaborate effectively with product and technical teams across multiple squads. Experience working with Product Owners to prioritise and define acceptance criteria. Ability to lead discussions, facilitate meetings, and guide stakeholders to consensus. Experience thriving in fast-paced, cross-functional More ❯

its Executive team. Working closely with senior management and reporting to the Director of Commercial Finance, you’ll provide data-driven insights to enhance operations, improve sales, and drive customer experience. What you’ll be doing: Developing reports and analysis to support operational and retail performance. Creating business cases for investments and strategic initiatives. Identifying trends, risks, and opportunities … using advanced analytics. Requirements: Strong data and analytical skills (SQL, Advanced Excel, Power BI with Python/Amazon RDS desirable) Experience in operations, retail, or multi-site businesses. Proven consulting skill-set Ability to translate complex challenges into actionable insights. If you have a passion for data-driven decision-making and commercial strategy, we’d love to hear from More ❯

its Executive team. Working closely with senior management and reporting to the Director of Commercial Finance, you’ll provide data-driven insights to enhance operations, improve sales, and drive customer experience. What you’ll be doing: Developing reports and analysis to support operational and retail performance. Creating business cases for investments and strategic initiatives. Identifying trends, risks, and opportunities … using advanced analytics. Requirements: Strong data and analytical skills (SQL, Advanced Excel, Power BI with Python/Amazon RDS desirable) Experience in operations, retail, or multi-site businesses. Proven consulting skill-set Ability to translate complex challenges into actionable insights. If you have a passion for data-driven decision-making and commercial strategy, we’d love to hear from More ❯

clear communication and shared priorities. – Support product roadmaps, backlog management, and agile ceremonies to maintain momentum and quality. – Advise clients on how emerging technologies and delivery models can transform customer experience. You Will Need – Experience working in agile, user-centred product or service development projects. – Proven ability to bridge technical and business perspectives within Scrum environments. – Hands-on … experience with tools such as JIRA and Confluence for requirements management. – Understanding of APIs, microservices, and cloud infrastructure concepts. – Excellent stakeholder management and communication skills, with the confidence to challenge and influence at all levels. – Ideally, exposure to Government Digital Service (GDS) standards and agile delivery in the public sector. Why You’ll Love It – Hybrid working and flexible More ❯

clear communication and shared priorities. – Support product roadmaps, backlog management, and agile ceremonies to maintain momentum and quality. – Advise clients on how emerging technologies and delivery models can transform customer experience. You Will Need – Experience working in agile, user-centred product or service development projects. – Proven ability to bridge technical and business perspectives within Scrum environments. – Hands-on … experience with tools such as JIRA and Confluence for requirements management. – Understanding of APIs, microservices, and cloud infrastructure concepts. – Excellent stakeholder management and communication skills, with the confidence to challenge and influence at all levels. – Ideally, exposure to Government Digital Service (GDS) standards and agile delivery in the public sector. Why You’ll Love It – Hybrid working and flexible More ❯

with a leading organisation on a mission to become one of the most insight-driven businesses in its sector, placing machine learning and generative AI at the core of customer experiences, operational optimisation, and strategic decision-making. This is a fantastic opportunity for a skilled Machine Learning Engineer to build and deploy scalable, production-level ML solutions, working closely … cross-functional teams to drive measurable business impact. You’ll play a pivotal role in integrating machine learning models into end-to-end pipelines, supporting strategic initiatives such as customer engagement, automated insights, and decision-support tooling. You’ll also contribute to shaping the frameworks, infrastructure, and shared tooling that enable safe, responsible, and efficient AI experimentation and deployment. … challenge processes that may impact compliance standards. Complete all mandatory compliance training and engage with compliance teams for clarification when needed. What You’ll Bring 3–5 years of experience in machine learning engineering and data science. Advanced degree (PhD or Master’s) in a numerate discipline. Excellent programming skills in Java and Python for production systems. Strong foundations More ❯

with a leading organisation on a mission to become one of the most insight-driven businesses in its sector, placing machine learning and generative AI at the core of customer experiences, operational optimisation, and strategic decision-making. This is a fantastic opportunity for a skilled Machine Learning Engineer to build and deploy scalable, production-level ML solutions, working closely … cross-functional teams to drive measurable business impact. You’ll play a pivotal role in integrating machine learning models into end-to-end pipelines, supporting strategic initiatives such as customer engagement, automated insights, and decision-support tooling. You’ll also contribute to shaping the frameworks, infrastructure, and shared tooling that enable safe, responsible, and efficient AI experimentation and deployment. … challenge processes that may impact compliance standards. Complete all mandatory compliance training and engage with compliance teams for clarification when needed. What You’ll Bring 3–5 years of experience in machine learning engineering and data science. Advanced degree (PhD or Master’s) in a numerate discipline. Excellent programming skills in Java and Python for production systems. Strong foundations More ❯

smarter risk decisions faster with our AI-powered risk decisioning platform. Our mission is to enable financial services organisations worldwide to accelerate digital transformation, combat fraud, and deliver superior customer experiences through data, decisioning, and AI. What You’ll Do We’re looking for a Senior Business Development Representative (BDR) to join our growing team — someone who combines commercial … nuances, communication styles, and market maturity. Reporting & Reflection: Track key metrics (activity, conversion, pipeline contribution) and share insights to celebrate success, identify growth opportunities, and encourage continuous learning. Skills & Experience Required 3–5+ years’ experience in a BDR, SDR, or inside sales role within fintech, SaaS, or B2B technology — ideally selling to banks and financial institutions. Experience More ❯