101 to 118 of 118 Customer Experience Jobs in Central London

boutique consultancy that helps organisations realise tangible, lasting value from their technology investments. We understand that technology strategy, transformation and delivery are challenging. Our experience has shown that when intelligent, driven and pragmatic people work together, extraordinary results follow. Our consultants bring expertise across every aspect of IT, from … well can transform an organisation. Whether through digital transformation, data exploitation, artificial intelligence or collaboration and mobility tools, technology has the power to enhance customer experiences, generate insights and improve how organisations work. Working in partnership with business leaders, Refractis helps clients understand technology options, develop robust business cases ...

leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering Customer Service). You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer … standards for compliance, tone, and commercial effectiveness. Performance & KPI Management Monitor and report on key metrics including conversion rates, call volumes, retention targets, and customer satisfaction. Maintain visibility of team performance, providing coaching to address gaps and celebrate achievements. Ensure accurate data entry in CRM systems, including pipeline data ...

conversion flows, monetization funnel, retention drivers, product-driven churn. Cross-functional Collaboration: work closely with the CEO, Finance, Engineering, Brand, Marketing, HR, and CX teams (via CXO). Innovation & Transformation: redesign product logic, improve transparency, optimize matching algorithms, elevate UX/UI, and introduce new monetization models. Scalability: ensure that … 50+ brands. We expect from you: 7–12+ years in product leadership roles (Product Director, CPO). Proven ownership of P&L and experience driving significant profit growth. Strong background in consumer tech, mobile apps, subscription models, dating, entertainment, fintech, or social platforms. Experience leading multi-level product ...

engaging. There’s over £1 trillion in UK pensions, but the industry is still dominated by traditional providers with outdated products and poor customer experiences. Penfold is helping bring pensions into the modern world with a technology-led platform that makes saving simple, accessible and engaging for individuals … someone who combines strong SDR leadership with operational and analytical skills , and who enjoys working in a fast-growing startup environment. Must-Haves Experience managing or leading an SDR/Business Development team Strong experience with HubSpot CRM Background supporting B2B sales teams (SDR + AE motions) Experience ...

will own end-to-end ML solutions for a domain area, define the technical roadmap, and drive the execution of complex projects that improve customer experiences and business performance at scale. In this role, you will: Technical Leadership & Ownership Own end-to-end ML solutions within your domain, from … Mentor other data and machine learning scientists , providing technical guidance through code reviews, design discussions, and knowledge sharing Drive adoption of AI best practices Experience & Qualifications: Master’s or PhD in Computer Science, Statistics, Applied Mathematics, Operations Research, or related quantitative field, or equivalent industry experience 6+ years ...

across various industries. Job description As our new BDM with KA responsibilities, you will spend 30% of your time nurturing and growing existing Agfa customer accounts and 70% of your time prospecting and building your healthy pipeline funnel, for Agfa Radiology Solutions across the London and the North … review account performance and identify opportunities for improvement. Sales Strategy and Execution Achieve and exceed agreed sales targets and KPIs. Prepare and deliver compelling customer-facing sales presentations. Create and present proposals that effectively communicate the value of Agfa Radiology Solutions. Negotiate and close deals. Handle contract negotiations ...

manage a small data science team that solves high-value problems to advance the company’s competitive position. Requirements: 10+ years of product leadership experience, specifically within complex B2B2C Enterprise Software environments. Experience with large-scale ERP or CRM systems is a major plus. A history of “Data … roles, with experience in successfully transforming technology infrastructure into organised, productised assets. Excellent communication skills, with the ability to balance technical and business needs, whilst bridging the gap between technical details and strategic CEO-level messaging. Strong technical literacy, with a keen understanding of data stewardship, semantic modeling ...

through negotiation and close, with a focus on large banks and financial institutions. Identify and engage high-value enterprise accounts aligned with the ideal customer profile, leveraging existing banking and fintech networks to open senior-level conversations. Lead complex, multi-stakeholder sales processes involving compliance, legal, product and executive … sponsors, managing pilots, customisation and executive alignment through to deal close. Partner closely with marketing, product and customer success teams to align go-to-market messaging, accelerate deal velocity and deliver a seamless enterprise customer experience. Build, manage and maintain a robust pipeline of qualified opportunities, providing accurate ...

Lead Experience Designer (Service Design & UX) £70,000 - £80,000 Location: London (Hybrid – 2 days in office) *Sponsorship or fully remote working is NOT available* We’re partnering with a leading experience design agency helping B2B and B2C brands transform complex customer experiences. This is a senior … small team of UX designers Connect design work to measurable business impact THE CANDIDATE 10+ years in UX, service design, and/or experience strategy Strong systems thinking across multi-channel environments Experience leading transformation programmes and shaping commercials Skilled in discovery research, workshops, and strategic prototyping Comfortable ...

your work directly shapes regulatory decision making. You will play a meaningful role in high‐impact programmes, using your SQL expertise to support fair customer outcomes and contribute to business‐critical reporting. The Company They are a forward‐thinking financial services organisation committed to delivering simple, transparent products … exceptional customer experiences. With a strong focus on inclusion and development, they create an environment where you can thrive and progress. Their analytics team sits at the heart of the business, supporting key programmes that drive transparency and customer fairness. Collaboration is central to their culture, with ...

Product Designer - Fintech challenger bank - modern minimalism style About the role: My Client is seeking a Product Designer with strong UI and Native Mobile experience to help shape the future of how their customers build their financial futures. This is a rare opportunity to drive a major new product … designer who obsesses over the details that make people smile, we want to hear from you. If What you'll be doing: Elevating customer experiences: Looking holistically at how customers interact across all our products and identifying opportunities to make their journey smoother and more coherent Setting the craft ...

Commerce Specialists, the Country Manager, and HQ teams to ensure our websites remain aligned with brand objectives and deliver a seamless customer experience. Key Responsibilities - Strategic & Cross‐Team Collaboration • Work closely with HQ and the Local E‐commerce Team to plan and execute the monthly website content calendar, ensuring … brand guidelines. • Manage CMS activities including homepage updates, landing pages, promotional assets, and category optimisation. • Conduct QA checks across devices to guarantee an optimal customer experience. Product & Data Operations • Support daily product data accuracy across PIM and internal systems. • Manage attributes, descriptions, categorisation, and bulk uploads. • Monitor workflows, identify ...

events and stadium owners, the possible applications of this secure payment technology are endless. As aDesigner, you will be improving and redesigning the experience and interface of their iOS, Android and Web applications. Customers use the applications to interact with these wearables, therefore, the way they look and feel … upmost importance. The ideal candidate will have 2 or 3+ years experience as a UI/UX Designer, preferably with some experience working with mobile applications. As the sole UI/UX Designer, you will be working closely with the Software Development team to create an exceptional customer ...

platforms) for globally recognised brands. The business combines UX/UI design, engineering and data expertise to help clients accelerate growth and deliver exceptional customer experiences. Following continued growth, they are looking for a hands-on Head of Delivery to lead a small but high-performing team while remaining … looking for Currently operating at Lead/Principal Delivery level or above Background in a digital agency, product consultancy or similar environment (essential) Proven experience managing complex digital product or platform deliveries Strong commercial awareness across margins, forecasting and portfolio health Comfortable being hands-on with clients while leading ...

over 1,500 services every day, the business relies heavily on understanding passenger behaviour, network demand, and station usage to optimise services and improve customer experience. They are hiring a Data Scientist to join a growing data team responsible for extracting deeper insights from large operational datasets. The role … Build and deploy predictive models using Python and machine learning techniques • Conduct exploratory analysis across transport and mobility datasets • Perform geospatial analysis to understand customer journeys and station catchment areas • Work with stakeholders to scope and deliver data science projects • Analyse complex datasets including mobile network mobility data • Communicate ...

leading technology company is transforming the energy sector to make sustainable solutions more accessible. Their innovative platform empowers energy providers to optimise operations, enhance customer experiences, and drive the transition to a net-zero future. From streamlining core functions like billing to integrating smart home energy management, they create … ideally gained in-house within a high-growth technology company or in the commercial/TMT department of a leading law firm. Strong experience with SaaS agreements, IP licensing, cloud hosting, and liability frameworks. Proven ability to manage cross-border contracts and advise on international legal issues. Commercially minded ...

engaging. There’s over £1 trillion in UK pensions , yet the industry is still dominated by traditional providers with outdated products and poor customer experiences. Penfold is changing that with a modern technology platform designed to bring pensions into the 21st century. We’re a team of 70 people … sales, marketing and account management teams Who This Role Is For We’d love to hear from you if you: • Have strong partnership sales experience (ideally pensions, accounting software, or business banking) • Already have a network of accountants, IFAs or EBCs • Are comfortable managing consultative sales cycles and long ...

like Marriott International and Hilton. The platform combines card issuing, payments infrastructure, and embedded loyalty to help partners unlock new revenue streams and deepen customer engagement. I am looking for a hands-on senior engineer who can: - Architect and scale backend services in Node.js - Lead development of a React … Native app (iOS & Android) - Own technical direction across projects - Mentor engineers and champion best practices - Collaborate cross-functionally to deliver seamless customer experiences If you’re passionate about clean code, scalable systems, and building impactful fintech products in a collaborative, in-person environment, let’s connect. ...