26 to 50 of 118 Customer Experience Jobs in Central London

Manager – HubSpot Specialist We’re looking for a CRM Manager – HubSpot Specialist to take ownership of our customer journey, CRM strategy, and client lifecycle management. This is not just a technical HubSpot role. It’s a strategic position focused on improving customer experience, retention, automation, and data … Role As our CRM Manager, you will: Own and manage HubSpot CRM (structure, workflows, automation, reporting) Design and optimize the end-to-end customer journey Improve client onboarding, engagement, and retention flows Build and manage email campaigns & lifecycle marketing automation Develop dashboards and performance reporting Ensure data accuracy, segmentation ...

PostgreSQL, and Cassandra systems. You'll architect and build software that ensures the reliability, scalability, and performance of databases supporting both corporate applications and customer hosting services. You'll be developing tools and services for potentially the biggest WordPress fleet in existence, building software that manages infrastructure for over … automation. Contribute to on-call rotation (secondary week, primary week, then project work cycle) with emphasis on building solutions that prevent future incidents. Your experience should include... 2+ years in Golang with demonstrated experience building production-grade applications and services. 2+ years of experience working with relational ...

including a newly appointed Chief AI Officer), this team has top-down backing and a clear mandate to ship measurable AI outcomes across both customer-facing and internal operational use cases. For example, app-based agents and optimization algorithms for physical spaces (maintenance, costs, customer experience). … practical AI solution, and deploying it into production. You’ll work across both GenAI and applied ML, building scalable AI services that directly improve customer experience and business performance. Key responsibilities Design, build and deploy end-to-end AI solutions Develop LLM solutions (e.g. RAG, workflow orchestration, evaluation ...

About Dixa Dixa is transforming customer experience for consumer brands with our AI-powered Customer Service platform. More than a ticketing tool, we help brands turn service into a growth engine, unlocking revenue, loyalty, and insights. Since launching in 2018, we've grown from Copenhagen … Requirements 3+ years in partnership management with proven success driving sourced and influenced revenue, preferably in SaaS or B2B tech Strong network in ecommerce, CX, or customer service technology ecosystem Hands-on experience executing partner events, webinars, and co-marketing campaigns Proficient with Salesforce, Crossbeam, Slack, Notion, Excel ...

onsite | Permanent | Senior Leadership Role A luxury retail brand are investing heavily in Data, CRM and emerging AI capability to support international growth, deepen customer relationships, and strengthen commercial and operational decision-making. This is a senior delivery leadership role, sitting at the heart of Customer Growth & Engagement … used day-to-day across the business. The Opportunity You will own the delivery and adoption of enterprise data, CRM and AI initiatives across customer, product, trading, logistics and finance. This is not a research role and not a pure strategy role. It is a hands-on senior leadership ...

phased plan.Design, prototype, and ship AI enabled automation systems (e.g., for intelligent triage, anomaly detection, predictive maintenance) that directly improve product stability and customer experienceImplement a comprehensive instrumentation and observability strategy using tools like Grafana to create visibility, define SLOs/SLIs, and drastically reduce our Mean Time … development practicesWork directly with Product Management and Architecture to ensure technical strategy aligns with business outcomes, translating sophisticated technical concepts into tangible business valueYour experience should include...7+ Years of experience in a similar role.Deep, hands-on experience refactoring, stabilising, and instrumenting large, monolithic, legacy codebases. Expertise ...

phased plan.Design, prototype, and ship AI enabled automation systems (e.g., for intelligent triage, anomaly detection, predictive maintenance) that directly improve product stability and customer experienceImplement a comprehensive instrumentation and observability strategy using tools like Grafana to create visibility, define SLOs/SLIs, and drastically reduce our Mean Time … development practicesWork directly with Product Management and Architecture to ensure technical strategy aligns with business outcomes, translating sophisticated technical concepts into tangible business valueYour experience should include...7+ Years of experience in a similar role.Deep, hands-on experience refactoring, stabilising, and instrumenting large, monolithic, legacy codebases. Expertise ...

adoption activities to embed new services into BAU. Lead service-level change impact assessments and contribute to roadmap planning and phased implementation. Key Experience Proven experience designing and implementing end-to-end services within complex, global organisations. Strong background in service design, customer experience, and multi … channel process optimisation. Expertise in human-centred design methodologies, including user research, journey mapping, prototyping, and usability testing. Demonstrated experience developing service blueprints, personas, and interaction models. Ability to translate strategic objectives into actionable service designs within operating model constraints. Experience proposing and implementing alternative service delivery models ...

phased plan.Design, prototype, and ship AI enabled automation systems (e.g., for intelligent triage, anomaly detection, predictive maintenance) that directly improve product stability and customer experienceImplement a comprehensive instrumentation and observability strategy using tools like Grafana to create visibility, define SLOs/SLIs, and drastically reduce our Mean Time … development practicesWork directly with Product Management and Architecture to ensure technical strategy aligns with business outcomes, translating sophisticated technical concepts into tangible business valueYour experience should include...7+ Years of experience in a similar role.Deep, hands-on experience refactoring, stabilising, and instrumenting large, monolithic, legacy codebases. Expertise ...

phased plan.Design, prototype, and ship AI enabled automation systems (e.g., for intelligent triage, anomaly detection, predictive maintenance) that directly improve product stability and customer experienceImplement a comprehensive instrumentation and observability strategy using tools like Grafana to create visibility, define SLOs/SLIs, and drastically reduce our Mean Time … development practicesWork directly with Product Management and Architecture to ensure technical strategy aligns with business outcomes, translating sophisticated technical concepts into tangible business valueYour experience should include...7+ Years of experience in a similar role.Deep, hands-on experience refactoring, stabilising, and instrumenting large, monolithic, legacy codebases. Expertise ...

equal opportunities employer. Purpose of the Job: The Ecommerce Executive will support the commercial performance of the online store, driving revenue, conversion, customer satisfaction, and digital continuity with the wider organisation. This role blends trading, digital product ownership, merchandising and customer experience while working closely with Membership … target launch dates and are SEO optimised for product descriptions, images, meta data, SERPs, categories and merchandising. Support development of website functionality, usability, and customer engagement to help achieve all KPIs. Enhance web site appearance by optimising SEO, imagery and strategic product placement. Create and deliver the eCommerce ...

lights. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Experience launching and commercialising digital, automation or IT-enabled services within Managed Services, SaaS, workflow or document environments. Strong commercial judgement - you can build … health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome ...

potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth … satisfaction through the life cycle of the relationship. Demonstrate strong personal communication and presentation skills to establish interest, credibility, and trust. Desired Skills and Experience: 12+ years of experience selling IT services, preferably working in a leading IT services & Digital consulting firm. Proven track record of success ...

/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program. Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment. TrustedTech is the fastest-growing Microsoft Partner globally, with a presence … Europe for just over two years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region. Role ...

passionate about shaping the next generation of AI-powered products? Join a dynamic, fast-moving business that’s embedding AI into everything from customer interactions to internal tools. We’re looking for an experienced Data & AI Scientist to help drive innovation across cutting-edge AI initiatives — from chatbots … agentic workflows. The Role You’ll work closely with the AI Engineering and Data Science teams to: Develop and prototype AI-driven solutions across customer-facing and internal applications. Build and optimise LLM-based assistants , RAG pipelines , and agentic AI workflows . Collaborate on the architecture and deployment ...

part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com. We are looking for a driven and customer-centric Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will … achieve their desired outcomes throughout their lifecycle. We require someone who is fluent in both English and German to help support our German-speaking customer base. What you’ll be doing : Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days. Facilitate live onboarding sessions ...

data and AI capabilities. With a mature data platform and strong executive buy-in, they are now focused on embedding advanced AI into both customer-facing products and internal decision-making tools. As a Senior AI Scientist, you’ll play a key role in designing, building and deploying applied … production deployment. You’ll work closely with product, engineering and business teams to ensure AI solutions are practical, scalable and deliver clear commercial and customer impact. Key Responsibilities Leading the development of AI proof-of-concepts and production systems, including LLM-powered assistants and chatbots. Designing and implementing ...

data and AI capabilities. With a mature data platform and strong executive buy-in, they are now focused on embedding advanced AI into both customer-facing products and internal decision-making tools. As a Senior AI Scientist, you’ll play a key role in designing, building and deploying applied … production deployment. You’ll work closely with product, engineering and business teams to ensure AI solutions are practical, scalable and deliver clear commercial and customer impact. Key Responsibilities Leading the development of AI proof-of-concepts and production systems, including LLM-powered assistants and chatbots. Designing and implementing ...

institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations … focussed professionals who work together to deliver SaaS ERP based transformation programmes based on KPMG Powered Enterprise. The teams use their functional knowledge and experience (e.g., Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, Coupa) to lead and deliver client programmes, to support ...

measurable role in achieving Valcons growth ambitions in the coming years 🧩 The Role We’re hiring a Business Transformation Analysts with experience in business operations, technology, data, AI and digital transformation to support complex programmes across a range of industries including Financial Services, Public Sector, and energy & water Utilities … data lakes, warehouses, pipelines) AI and advanced analytics solutions SaaS implementations and enterprise system integrations Cloud platform adoption (Azure, AWS, GCP) Digital product and customer experience initiatives This role suits someone who enjoys solving complex business, technology and data problems and working across multidisciplinary teams (on, near ...

hiring a Senior Credit Strategy Analyst leading dynamic FinTech based in London. Within this role you will be bringing your credit risk strategy experience to focus on driving business growth and profitability using tools like SQL and Python alongside your credit commercial background The Role As a Senior Credit … Strategy Analyst, you will be: Developing new insights to drive optimisation of credit risk strategies. Detecting new trends on customer data to develop wider business strategies Developing credit risk strategies for Acquisitions and Existing Customers. Working with senior leadership to implement/improve strategy. Using SQL and Python daily ...

with a global footprint and three UK offices. Their teams partner with leading B2B and B2C brands to deliver data‐driven solutions that improve customer experience and marketing performance. With a collaborative culture and strong investment in analytics capability, they offer an environment where you can grow quickly … CLTV, segmentation, and recommendation models. • Engaging with clients, presenting insights, and developing your consulting skills with full support from the team. Your Skills and Experience • Strong commercial experience working with SQL and cloud data warehousing (BigQuery or similar). • Hands‐on experience with web analytics platforms such ...

platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while … DRUID platform to prospects and clients. What you’ll do at DRUID Act as a trusted business partner of the Sales, Delivery and Customer Success Leaders, and share ownership in achieving the territory’s business objectives and revenue targets Work with Sales, Product, Marketing, Professional Services, and other cross ...

Retail Business Analyst Job Type: Permanent Location: London, UK/Hybrid Number of hours: 40 hours per week – full time Ready to utilise your experience and expertise in Business Analysis? We have an exciting opportunity for you – Retail Business Analyst – Space, Range & Display ! Careers at TCS: It means more … This may include designing new operating models, building business cases, supporting delivery of change programmes, and undertaking evaluations to provide clear, business‐focused recommendations. Experience within the retail sector, specifically Commercial roles or Space, Range & Display, is essential. Key Responsibilities • Analyse and document business processes to support system redesign ...

partner performance. Use SQL and data‐driven insight to understand behaviour, identify opportunities, and shape optimised decisioning. Translate analytical findings into commercial action, balancing customer experience with strong unit economics. Work closely with operations, finance, product, engineering, and external partners to deliver measurable business outcomes. Contribute to wider … strategic initiatives across both consumer and business portfolios. Manage and mentor one direct report, fostering high analytical and commercial standards. Your Skills and Experience Strong commercial experience in analytics‐led strategy within lending, credit risk, collections, or a comparable data‐rich environment. Advanced SQL capability and confidence working ...