26 to 50 of 76 Customer Experience Jobs in Central London

data. They’re now hiring a Principal Data Scientist to lead high-impact analytics and machine learning projects across a wide variety of real-world domains - from manufacturing to customer experience and commercial optimisation. Working closely with a multidisciplinary team, you’ll have the autonomy to shape technical approaches while staying closely tied to commercial outcomes. This role … challenges. You’re just as comfortable in Python as you are in a boardroom, and you’re motivated by measurable impact, not just model accuracy. Requirements: 5+ years of experience applying data science in commercial settings Proven ability to lead data science projects from concept to production Strong Python skills (including libraries like Pandas, NumPy, Scikit-learn); experience … with other languages is a plus Deep understanding of statistical modelling, predictive analytics, and optimisation techniques Comfortable working with cross-functional teams, including engineers, product leads, and client stakeholders Experience with A/B testing and causal inference methodologies Bachelor’s or Master’s degree in a quantitative field (e.g., Mathematics, Physics, Engineering, Computer Science) Excellent communication skills and More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About the team: You will be part of a team who use global data from the largest real-time fraud detection platform to craft solutions for our enterprise customers. About the role: Your experience with data analysis, statistical modelling, and … machine learning will lead to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analysing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce, and On-Demand Services. These tools More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About the team: You will be part of a team who use global data from the largest real-time fraud detection platform to craft solutions for our enterprise customers. About the role: Your experience with data analysis, statistical modelling, and … machine learning will lead to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analysing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce, and On-Demand Services. These tools More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

OS. Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive. Job Summary We’re looking for a hands-on … the Sales and onboarding team with shipping label errors, returns processing, and commercial invoice approval. Occasionally, support the finance team with reconciliation of carrier charges. Requirements 3+ years of experience in ecommerce shipping, logistics coordination, or carrier management. Familiarity with ecommerce platforms (e.g., Shopify, Magento) and third-party shipping tools (e.g., ShipStation, Shippo). Familiarity with the logistics industry … fulfilment. Basic understanding of APIs, webhooks, and shipping logic (zones, service levels, rates). Strong problem-solving skills and the ability to work with both technical systems, sales and customer service teams. Organised, tech-savvy, and comfortable working across multiple systems simultaneously. Proficiency with Excel or Google Sheets; experience with ticketing tools (e.g., Zendesk, Jira) is a plus. More ❯

a range of Insurance clients, in a senior, hands-on role. As a Solution Architect you will help clients to solve a wide range of business problems, designing exceptional customer experiences and products, ensuring they get the most of out of technology solutions to enhance business capabilities. You'll be a pivotal member of the team in an outcome … orientated role. Location/WFH: There's a hybrid work from home model with 2-3 days a week in the London, City office. About you: You have strong experience as a Solution Architect with a range of skills including modern solution design, target operating models, solution estimation and planning or architecture governance You have strong experience with … Guidewire and/or Verisk You have public cloud experience, ideally multi-cloud, AWS, Azure, GCP You have a good understanding of security concepts such as IAM and Offensive Security You have a strong understanding of the end-to-end technology delivery cycle with experience of working with Agile teams (product, engineering and software delivery) You are degree More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

Join a Team Where Data Meets Real-World Impact Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance. We’re hiring a Research Reporting Analyst to join a passionate … to the C-suite. 💡 Why This Role Stands Out You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day. 🔍 What You’ll Be Doing Deliver monthly and … using Power BI, R or Python, and Excel Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights Present your findings to senior stakeholders—including executives and board-level leaders Apply statistical techniques (regression More ❯

fantastic opportunity to own the AI Product Management patch for an incredibly innovative and effective AI/ML Customer Experience SaaS scale-up. The Company AI MarTech, CX & Analytics SaaS $100m in funding from top investors Circa 700 employees - global offices 75% managers promoted from within Meta, Shopify, Snowflake partners The Role Own the AI/ML product …/research/stories/GTM Desired Skills & Experience Product Management experience for an AI/ML B2B SaaS Strong product discovery and user research experience CX/CDP/ESP/CRM product experience is a bonus More ❯

eCommerce & Operations Manager Location: Hybrid (UK-based) - London - Twice a week Salary: Competitive, based on experience Job Type: Full-time Shape the Future of a Fast-Growing eCommerce Business An exciting opportunity has arisen for a talented and motivated eCommerce & Operations Manager to join a dynamic and expanding consumer goods company. If you're passionate about streamlining operations, optimising … You’ll be responsible for managing the day-to-day operations while driving performance across multiple online marketplaces and logistics partners. Key Responsibilities eCommerce & Marketplace Management Monitor marketplace performance, customer reviews, and health metric Manage and optimise product listings across platforms including Amazon UK/EU, eBay & our website Identify and implement strategies to improve visibility, sales, and brand … Oversee third-party warehouse operations to ensure timely and accurate order fulfilment Monitor logistics partners for efficiency and service levels Maintain inventory accuracy across all platforms using internal systems Customer Service Management Lead the customer support function, ensuring all queries are handled quickly and effectively Monitor feedback and drive initiatives to enhance the customer experience Marketing More ❯

our Director Data Centre Commissioning is to support the Managing Principal to drive the delivery of the financial targets, efficiently following the defined processes whilst at all times ensuring Cx services have been safely, diligently and accurately planned, managed, executed and recorded and all obligations in managing our people and our client commitments are met. Responsibilities In the role of … Director Data Centre Commissioning, we'll count on you to: Drive consistent and effective communication across Cx and the Enterprise Support development and successfully deliver of financial budgets and forecasts. Serve as a Senior/Escalation point for Selected key clients. leverage company-wide project delivery tools and systems to ensure successful project delivery, workload forecasting, staff recruitment and development … future engineering expertise in the company. Lead as required to support the bid process through delivering high quality, commercially viable bid documents Support the Managing Principal in running the Cx Business class assisting with all aspects of quality management. Ensure No Claims are made on PI, ensure all Contract documents are diligently checked. Subject to approval, interview and recruit new More ❯

We’re hiring a Software Engineer (Full Stack) to join ME+EM’s growing Digital Platforms team. With our digital transformation complete, we’re now focused on continuously improving our customer experience, scaling our platform, and delivering high-quality, high-impact features across our digital estate. This is a chance to contribute to a modern, well-structured tech stack … and to collaborate within a mature engineering culture that values quality, velocity, and thoughtful problem-solving. The Digital Platforms team owns the customer-facing digital stack end-to-end and operates across two multidisciplinary squads. We work autonomously to design, build, and optimise best-in-class customer experiences across meandem.com. The successful candidate will bring hands-on experience … level of automated tests and monitoring. Paid On-Call rota. Qualifications : Knowledge of React/Next.js/Node.js. Required Skills : Expert in creating DRY, documented, maintainable, extendable, secure systems. Experience delivering web apps at scale. Experience building out and maintaining CI/CD pipelines. Experience working with multidisciplinary squads. A solid understanding of agile software delivery and More ❯

Overview of Role We are looking for a customer-focused and process-aware Service Desk Analyst to join our support team. In this role, you’ll act as the first point of contact for users experiencing IT-related issues, particularly those related to connectivity and access. You’ll play a crucial part in ensuring a smooth and professional service … experience, helping to manage and resolve incidents in line with ITIL best practices. This is a great opportunity for someone with a passion for customer service and a good understanding of IT support processes who is eager to grow their knowledge of IT service management and infrastructure support. Responsibilities User Support & Service Delivery Provide first-line support to … base to improve first-time fix rates and promote self-service. Highlight trends and recurring issues to support problem management and continuous service improvement. Minimum Requirements of Role Previous experience in a customer service or IT service desk role. Familiarity with service management frameworks such as ITIL (formal certification is a plus but not required). Basic knowledge More ❯

and data enrichment to simplify insurance for customers. Our Insurforce platform provides seamless digital quote and buy, policy administration, claims, and renewals, with a focus on providing the best customer experiences for all parties. Insurforce is built on Qubapi Core, our cloud-based, API suite that delivers the full Insurance Policy Lifecycle. Our clients include Insurers, Brokers and MGAs … Agile environment, managing project boards and tasks to deliver platform implementations for clients large and small. You be working in a tight knit team alongside real experts with extensive experience in Insurance, Technology and Innovation - thriving where all these disciplines collide. You will work closely with internal and external stakeholders from day one getting a deep understanding of the … equal opportunities employer and recognise the value of diversity in teams. Qualifications Strong organisation skills Highly detail oriented Analytical, Curious and Questioning Creative thinker with an open mind Understanding customer needs and interpreting them as technical requirements Strong communication and interpersonal skills Ability to work independently and remotely Experience in the insurance or technology industry is a plus More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories, optimise … into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/B testing, control groups, and campaign measurement More ❯

Job Description: EA Standards, Patterns & FrameworksLondon (EC2R 7HJ)/Staines (TW18 3DZ)/Salford Quays (M50 3SP) Hybrid working Permanent Salary based on skills and experience 10% management bonus + other fantastic benefits Full time 37.5 hours per week At Bupa, we are at the forefront of an exhilarating digital transformation journey, driven by our ambition to become the … world’s most customer-centric healthcare provider. Our mission is simple yet profound: to help people live longer, happier, healthier lives, and to make a better world. As a leader in the healthcare industry, our aim is to leverage cutting-edge technology to innovate and enhance our services, ensuring exceptional experiences for our customers. We believe that the key … and how they all fit together to provide a seamless experience. We need people who can take a federated business and bring it together in the key areas of customer experience and colleague productivity and satisfaction. We want to establish frameworks and guiderails that just allow things to get done with minimal friction and faster time to value. More ❯

data sourcing, feature engineering, model development, validation, and monitoring. Design and execute champion/challenger tests and A/B experiments to continuously improve approval rates, loss rates, and customer experience Analyse credit performance data to generate actionable insight and support strategic decisions Mentor and develop a small team of analysts/data scientists as the team scales More ❯

s global M&A deal flow and 50% of the private equity raised globally. About the Role - We are looking for a proactive and experienced individual who has managed customer relationships in the B2B SaaS space within the Alternative Investments markets. RESPONSIBILITIES Client Relationship Management Serve as the main point of contact for a portfolio of strategic customers, ensuring … and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Act as a customer advocate within Intralinks, providing insights to product and leadership teams to enhance our offerings. Strategic Planning & Execution Develop and own a quarterly success and expansion strategy for your customer … sales, SAMs and relationship managers alongside customers to mutually identify opportunities for expansion and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Collaborate closely with customers to create tailored Success Plans that align Intralinks solutions with their strategic goals, driving measurable outcomes. Customer Success Strategies Maintain regular, proactive communication More ❯

growing team. You’ll be joining us as we lay the foundations of a new venture designed for long term impact across financial services. Role Description: As our first Customer Deployment Strategist, you’ll be at the intersection of product, client success, and implementation. You’ll work closely with the COO and founding team to onboard early clients, configure … platform to their needs, and drive adoption across stakeholders. This is a hands-on, high-impact role ideal for someone who thrives in ambiguity and wants to shape the customer experience from day one. Key Responsibilities: Lead onboarding for early enterprise clients, from initial setup through full platform activation. Act as the technical and compliance-savvy liaison between … our team and client stakeholders. Configure platform modules and workflows to align with customer regulatory requirements and internal risk frameworks. Develop playbooks, documentation, and client-facing materials that support scalable deployments. Collaborate with product and engineering teams to relay client feedback and surface feature requests. Own the early success metrics for deployment time, user activation, and feedback quality. What More ❯

Digital Channels - a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap. About the Role As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across … all customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM. This is a high-impact, cross-functional role that will see you working closely with senior leadership, product, technology … and operations teams. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards. Key Responsibilities Develop and implement the digital channels strategy in line with business goals Own the end-to-end customer journey across key digital platforms Drive continuous improvement and innovation in digital product delivery Oversee platform performance More ❯

offering luxury prizes whilst simultaneously raising money for a variety of charities across the UK. This is an exciting opportunity to make a real impact in a fast-paced, customer-focused digital environment. THE ROLE This Senior Product Analyst will play a key role in shaping strategy and innovation across the website and app, focusing on app development and … customer retention. You’ll work on developing new propositions and customer experiences, pricing test/product performance/customer behaviour analysis and conduct AB tests to drive improvements. You’ll need to have advanced SQL to uncover insights from large datasets. SKILLS + EXPERIENCE Strong and advanced SQL required (Windows functions a nice to have) Experience More ❯

Are you a dynamic Product Manager with experience across e-commerce, gaming, or prize draw sites? Would you like to work onsite for a major UK broadcaster, developing their online competitions portal, driving retention and ARPU through a slick UX. You will act as the key liaison between their team and our development and delivery team in Poland. About … prize draws and exclusive competitions, promoted on-air and syndicated across the UK’s biggest radio brands. Our goal is to create a seamless, engaging, and best-in-class experience for our customers to enter (and win) while maximising retention and spend. The Role We’re looking for a London-based Digital Product Manager to take full responsibility for … the evolution of the product. You’ll work as part of the team to develop new features and build the product roadmap to create an exceptional customer experience and drive revenue growth. You’ll have a dedicated technical development team to scope, build, and deliver your product. You’ll have a strong focus on customer engagement and More ❯

aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to … Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever possible Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service. Prepare and interpret performance analysis reports. Conduct audits of Third-Party Administrators (TPAs). Support the … delivery and analysis of customer satisfaction surveys. Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services. Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: Strong working knowledge of travel, personal accident, loss of More ❯

The Role As a Product Designer at Trayport, you will be responsible for the customer experience design of a world leading energy trading platform. From green-field cutting edge applications to existing tools that need to keep up to date with market trends and user needs. Asking the right questions and listening hard to the answers, from the … with intuitive workflows that makes the application irresistible to users. Partnering with Product Management to design modern web and mobile applications for traders and brokers. You will own the customer experience of the client facing applications at Trayport and ensure a consistent and coherent approach across the whole product. Translating business requirements and customer insights into compelling … using a qualitative and quantitative approach. Create wireframes and prototypes for design exploration and user testing The Person You focus on the design process and keep the end-user experience in mind to deliver best in class results. You know that “doing things properly” isn’t always perfection, but knowing when to be scrappy and when to hone in More ❯