26 to 30 of 30 Customer Experience Jobs in Central London

compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. … collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows ...

diverse stakeholders with credibility and professionalism. Collaborate closely with cross-functional partners in product, engineering, and business to drive outcomes. What you'll bring Experience leading multi-platform design projects (TV, mobile, web) with a hands-on approach , working in collaboration with product and engineering teams . Proven ability … . Proficiency in documenting user journeys, flows, wireframes, and high fidelity designs. Excellent presentation skills, with the ability to tailor delivery appropriately to audience. Experience designing complex, data-driven user flows and scenarios; commerce experience a plus. Team overview Commerce Design The Commerce Design team sits within Global ...

diverse stakeholders with credibility and professionalism. Collaborate closely with cross-functional partners in product, engineering, and business to drive outcomes. What you'll bring Experience leading multi-platform design projects (TV, mobile, web) with a hands-on approach , working in collaboration with product and engineering teams . Proven ability … . Proficiency in documenting user journeys, flows, wireframes, and high fidelity designs. Excellent presentation skills, with the ability to tailor delivery appropriately to audience. Experience designing complex, data-driven user flows and scenarios; commerce experience a plus. Team overview Commerce Design The Commerce Design team sits within Global ...

diverse stakeholders with credibility and professionalism. Collaborate closely with cross-functional partners in product, engineering, and business to drive outcomes. What you'll bring Experience leading multi-platform design projects (TV, mobile, web) with a hands-on approach , working in collaboration with product and engineering teams . Proven ability … . Proficiency in documenting user journeys, flows, wireframes, and high fidelity designs. Excellent presentation skills, with the ability to tailor delivery appropriately to audience. Experience designing complex, data-driven user flows and scenarios; commerce experience a plus. Team overview Commerce Design The Commerce Design team sits within Global ...

engineering team. You will be responsible for developing, enhancing, and maintaining our Salesforce platform to support high-performance financial products, compliant workflows, and exceptional customer experiences. Youll work closely with product, operations, and engineering teams to translate business requirements into scalable Salesforce solutions. Key Responsibilities Design, build, and deploy … fast-paced fintech environment to deliver features and enhancements on schedule. Ensure all development meets financial-services compliance, security, and audit requirements. Required Skills & Experience 35 years of hands-on Salesforce development experience. Strong proficiency with: Lightning Web Components (LWC) Apex Classes, Triggers, Test Classes REST/SOAP APIs ...