16 of 16 Customer Experience Jobs in the City of London

Service Designer - Digital Customer Experience London | Hybrid Working £60,000-£75,000 + Benefits, Perks & Healthcare Permanent Opportunity Design better services. Make a real impact. We're looking for an experienced Service Designer to join a growing Digital Customer Experience practice, working on exciting transformation programmes … where design, technology and customer experience come together. You'll use research, insight and creative thinking to solve complex problems, improve customer journeys and design services that make a genuine difference. What will you be doing? Research users and stakeholders to understand needs, challenges and opportunities. ...

+ Bonus + Benefits Most ServiceNow hiring focuses on the platform. This role is different. We're looking for someone who understands how customer service organisations actually work. Someone who can walk into a business, understand the challenges their customer-facing teams are experiencing, and help design … better way of operating. ServiceNow may be the technology, but the real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. ...

Lead Service Designer - Digital Customer Experience London | Hybrid Permanent Opportunity £70,000-£85,000 + Benefits Lead the vision. Shape the experience. Make an impact. Exciting projects with both Public Sector & Government Clients! We're looking for an experienced Lead Service Designer to join a growing Digital Customer Experience practice, leading high-profile transformation programmes and shaping the future of digital services. This is a fantastic opportunity to combine strategic leadership with hands-on design , working with senior stakeholders and multidisciplinary teams to turn complex challenges into innovative, user-centred and scalable solutions. What will ...

Lead Service Designer - Digital Customer Experience London Hybrid Permanent Opportunity £70,000-£85,000 + Benefits Lead the vision. Shape the experience. Make an impact. Exciting projects with both Public Sector & Government Clients! We're looking for an experienced Lead Service Designer to join a growing Digital Customer Experience practice, leading high-profile transformation programmes and shaping click apply for full job details ...

onboarding and engagement across Europe. This is an excellent opportunity to work on business-critical digital products that directly contribute to client growth and customer experience. You'll be part of a mature, globally distributed engineering function delivering seamless digital journeys from initial customer engagement through to onboarding … while leveraging the latest AI-assisted development tools. The Opportunity You'll be responsible for designing, building and supporting scalable digital applications that power customer-facing journeys. You'll collaborate closely with Product, Design and Engineering teams to deliver high-quality solutions that improve client experience across multiple ...

User Researcher - Digital Customer Experience Salary: £60,000 - £75,000 plus benefits, perks & healthcare options Location: UK Wide - London, Bristol, Manchester & Birmingham Job Type: Permanent | Hybrid (1-2 days per week) | Occasional travel to client sites Requirements: Must be eligible for SC Clearance About the role … developers and product managers. Translate user insights into practical recommendations that improve products and services. What we're looking for Hands-on User Research experience across the product or service life cycle. Strong stakeholder and client management skills. Demonstrable experience presenting research, explaining findings and influencing decisions. Experience ...

organisation investing in its digital products and bringing more engineering in house. This is a hands-on role for someone who can design complex customer-facing digital services, write production code and lead technical decisions across a team. The role Design and deliver full stack end-to-end digital … journeys, covering customer experience, APIs, integrations, data, security and production support. Build and improve Java and Spring Boot microservices, with a strong focus on resilience, scalability and performance. Design secure, reliable AWS solutions and make clear decisions about architecture and technical trade-offs. Write, test and release code ...

Role: Director Sales UK/Europe (Digital Technologies BFSI) Location: London, UK Desired Industry Experience: 1015 Years About the Role We are looking for an experienced Director Sales to drive Digital Technologies business growth across the UK and Europe , focusing on the BFSI sector. The role is responsible … business acquisition, strategic account growth, and selling enterprise digital transformation services. Relevant Experience The incumbent should have 1015 years of experience in IT services and digital transformation sales across the UK and European markets, with a strong focus on the Banking, Financial Services, and Insurance (BFSI) sector. Proven ...

multidisciplinary transformation team, working alongside service designers, business analysts, product specialists, developers and housing subject matter experts. You will help shape the future customer experience for Housing Repairs, translating complex business and user needs into elegant, accessible and scalable digital solutions. From concept development through to delivery-ready … compliance and operational effectiveness. This role would suit a highly creative and detail-oriented UX/UI professional who is equally comfortable working on customer journeys, interaction design, visual design systems and complex digital products. Key Responsibilities Create exceptional visual design across web and interactive platforms, with a focus ...

/Manager to oversee the day-to-day operation of the Service Desk, ensuring the delivery of high-quality IT support and an excellent customer experience across its client base. The successful candidate will lead and support the Service Desk team, acting as an escalation point for complex … technical teams and third-party providers to ensure timely resolution. Monitoring Service Desk performance, including ticket volumes, response and resolution times, SLA compliance and customer satisfaction, identifying areas for improvement. Maintaining strong working relationships with clients, ensuring clear communication, effective issue management and a customer-focused approach. Overseeing ...

Senior Systems Engineer London & South UK | Home-based with customer travel Package: 70/30 split | £9,000 car allowance | Stock | Private medical | Dental | Life insurance | Pension We're working with a high-growth, global data protection and cyber resilience vendor that is continuing to take serious market share … relationships with technical stakeholders, infrastructure teams, IT leaders and channel partners Working closely with sales, post-sales and support teams to ensure a strong customer experience What we're looking for We need someone already operating in a customer-facing technical role, ideally as a: Senior Systems ...

User Researcher - Digital Customer Experience Salary: £60,000 - £75,000 plus benefits, perks & healthcare options Location: UK Wide - London, Bristol, Manchester & Birmingham Job Type: Permanent Hybrid (1-2 days per week) Occasional travel to client sites Requirements: Must be eligible for SC Clearance About the role ...

Business Automation Consultant Location : London Bridge Salary : £58,500 - £70,000, depending on experience 12 Month Maternity Cover Hyde is looking for a Business Automation Consultant to improve how the organisation works by designing and delivering automation across key business processes. The role focuses on reducing manual effort, lowering … cost and risk, and enhancing speed, accuracy, and customer experience. Working with teams across the organisation, the role identifies where automation will add the most value. It turns complex processes into simple, well-controlled automated solutions that are secure, scalable and support long-term business needs. The role also ...

looking for an experienced Senior Retail Marketing Manager to lead retail channel marketing across EMEA, working at the intersection of brand, retail, commercial and customer experience. This is a high-impact role for someone who understands that great retail marketing is about far more than simply creating campaigns. … Looking For We're looking for someone who combines strong retail marketing expertise with commercial and analytical thinking. You'll ideally bring: 6+ years' experience in retail channel marketing, partner marketing or a closely related discipline. A strong understanding of retail economics, channel performance and marketing ROI. Experience ...

exciting opportunity for experienced Salesforce professionals who want to move beyond traditional CRM development and help design and deliver smarter, AI-powered customer experiences and business solutions . You'll combine strong Salesforce engineering skills with modern AI capabilities, working with business, product and technical teams to turn complex … looking for experienced Salesforce Engineers/Developers with a strong interest in AI and emerging Salesforce technologies. Ideally, you'll have experience across: Salesforce: Sales Cloud, Service Cloud, Experience Cloud or similar Salesforce platforms. Salesforce AI: Einstein, Prompt Builder, Agentforce, Data Cloud or related AI capabilities. Development: Apex ...

months. This is an exceptional opportunity to leverage your expertise in machine learning and statistics to drive impactful data science solutions that enhance customer experiences and optimise business operations. Role Overview: As a Data Scientist, you will be at the forefront of developing and deploying machine learning models that … directly influence decision-making processes, customer service, and overall business performance. Your work will involve: Designing and implementing robust machine learning models and data pipelines. Experimenting with innovative approaches to translate complex business challenges into actionable data science solutions. Evaluating model performance through rigorous statistical analysis and assessing business ...