16 of 16 Customer Experience Jobs in the City of London

London We are seeking a dynamic and experienced Business and Technical Pre-Sales Consultant with a focus on Contact Centre and AI-driven solutions for Customer Experience (CX). This role requires a blend of business acumen, technical expertise, and excellent communication skills to engage with prospective clients, understand their needs, and provide tailored contact centre solutions using … gap between our technical teams and business stakeholders, demonstrating the value of AI in transforming customer service, engagement, and satisfaction. Key responsibilities include: - Pre-Sales Engagement: Understand clients CX challenges and identify how CCaaS and AI solutions can meet their business goals. Develop and present tailored demonstrations and proof of concepts etc. Create proposal including ROI analysis etc. Technical … or a related field. Strong knowledge of AI and machine learning technologies related to customer experience (chatbots, NLP, sentiment analysis, etc.) Experience with Contact Centre/CX platforms and their integration with AI. Knowledge of cloud platforms (AWS, Azure, Google Cloud) and data management systems (CRM, ERP) Min 2 years in a pre-sales or solution consulting More ❯

ServiceNow Implementation Specialist UK (Hybrid/Flexible working) Salary: Negotiable (depending on experience) Are you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We're looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to … integrate cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees. What you'll do Develop and deliver ServiceNow workflow applications, including: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, onboarding, workplace service delivery Design modern user experiences using … ServiceNow's Experience Layer, UI Builder, and portals. Integrate ServiceNow with external systems (CRMs, HR platforms, eCommerce, etc.) via REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external platforms. What you'll bring Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows). Strong understanding of More ❯

Head of Customer Operations – SaaS Overview An excellent opportunity has arisen with a growing SaaS company, providing smart, scalable solutions to a diverse customer base. As they expand, we're looking for a Head of Customer Operations to lead the day-to-day running of their customer support and service delivery functions. This is a hands … excellence. You’ll be responsible for ensuring customers receive timely, high-quality support, while also overseeing client onboarding, service continuity, and process optimisation. Role and Responsibilities Own the full customer operations function from initial client onboarding to ongoing service delivery Manage the daily operations of the support team, ensuring inbound calls and issues are resolved efficiently and professionally Design … and refine scalable processes to deliver a seamless customer experience and support future growth Oversee team performance, resource planning, and adherence to SLAs and service targets Monitor and improve KPIs including resolution time, CSAT, and team productivity Collaborate with cross-functional teams (Product, Engineering, Commercial) to feed operational insights into business strategy Maintain and improve customer support More ❯

An exciting opportunity for an experienced technical support professional to join a market-leading, disruptive software company in London as a Customer Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work alongside some of the brightest minds in the … industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution. Location: Central London– 3 days in office/2 days remote Salary: Negotiable+ … healthcare, pension etc. Requirements for Customer Support Engineer: Commercial experience in a technical support position This company value top academics so are looking for a minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent) Basic scripting knowledge in Python or Bash More ❯

drive the smooth running of our multi-faceted operations. This role is pivotal in ensuring high standards of service across hospitality, catering, retail, and accommodation, while delivering an excellent customer and guest experience. The successful candidate will be a strategic operator who can balance commercial performance with outstanding service delivery, managing teams across multiple functions and ensuring compliance, efficiency … commercial performance, including budget management, cost control, and income generation across outlets and accommodation. Ensure compliance with all relevant health, safety, hygiene, and food safety standards. Monitor and improve customer experience, ensuring feedback is actioned and service levels are exceeded. Develop and implement operational strategies to increase efficiency and maximise revenue. Work closely with suppliers, contractors, and stakeholders … occupancy management, housekeeping, and guest services. Prepare and present regular performance reports and KPIs to senior management. Lead on staff recruitment, training, and development across all operational areas. Skills & Experience Required: Proven experience managing hospitality, catering, retail, and accommodation operations in a complex or multi-site environment. Strong leadership skills with the ability to inspire and develop teams. More ❯

charge of our Technical Operations function. This is a high-impact opportunity to lead transformation across DevOps and DBA teams, ensuring our infrastructure is robust, scalable, and aligned with customer needs.This is not a maintenance role. We need someone who will challenge the status quo, drive change, and deliver a short-term roadmap that sets the team up for … operations with key e-commerce flows and performance metrics Challenge legacy approaches and implement improvements across tooling, processes, and culture Drive infrastructure enhancements to improve website speed, reliability, and customer experience Conduct full reviews of New Relic, Rollbar, and Cloudflare usage - ensuring effective observability, alerting, and performance Maintain high standards of cloud security and ensure compliance Ensure robust … performance of Redis and Couchbase databases Manage vendor relationships, licencing, and cost optimisation Inspire a culture of ownership, innovation, and continuous improvement What you'll need to succeed Proven experience leading DevOps and DBA functions in high-growth environments Strong understanding of e-commerce platforms and customer-centric infrastructure Hands-on expertise with Redis, Couchbase, system monitoring, and More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a Product Manager to own and develop a portfolio of products, driving … products meet market demands, are successfully launched, and remain competitive throughout their lifecycle. Key Responsibilities Manage the complete product lifecycle, ensuring each stage delivers maximum value. Conduct market and customer research to identify new product opportunities and enhancements. Define product requirements and work with internal teams to bring concepts to market. Oversee performance of existing products, recommending updates or … typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home. SKILLS AND EXPERIENCE REQUIRED Previousexperience in a Product Managementrole. Strong analytical skills with the ability to interpret market and performance data. Excellent organisational and project management skills, with the ability to manage More ❯

Project Delivery Manager Opportunity: The role's objectives are to deliver a high-quality training programme which supports the strategy and targets of the UK School, ensuring an exceptional customer experience and supporting the Supply Chain Sustainability School as the go to for sustainability training in the built environment. Key Responsibilities: • Deliver and oversee a large-scale training … annual School Summit, 20+ virtual conferences, 120+ webinars, and 200+ workshops. • Manage trainer directories, training catalogues, and logistics to meet engagement and learner targets. • Work with collaboration groups, marketing, customer success, and content teams to align programmes with business priorities and KPIs. • Monitor feedback, report on outcomes, and drive continuous improvement and innovation in training delivery. • Support international expansion … required. • Coach and develop team members, ensuring resources align with strategic goals. • Contribute to process improvements, reporting, and use of project management tools (e.g., Monday.com) to enhance efficiency and customer service. About You: • A strong people manager with a mix of strong project management skills and experience of developing compelling conference agendas. A good understanding of marketing with More ❯

lakes, to unlocking predictive analytics, AI, and machine learning for commercial advantage. You'll lead a talented team and ensure data becomes a true driver of growth, efficiency, and customer experience across the group. Benefits You'll Enjoy: Competitive salary up to £90,000 (DOE) + bonus High visibility, reporting into senior leadership with international scope Hybrid working More ❯

across Consumer Markets - spanning Retail, CPG, Retail Pharma, and related sectors . You'll design target architectures, strategic roadmaps, and tech-enabled platforms to help clients unlock growth, enhance customer experience, and modernise their supply chains and operations. Key Responsibilities Architect end-to-end solutions across multiple technologies, guiding clients through complex transformation journeys. Define visionary target architectures … and practice growth , contributing to sector thought leadership and innovation. What We're Looking For Deep expertise in Consumer Markets technology and business architecture : omnichannel retail, D2C, e-commerce, CX platforms, and digital supply chain. Proven track record of designing and delivering enterprise-scale, technology-enabled business platforms . Strong skills in Enterprise Architecture and E2E Solution Architecture . Experience More ❯

are looking to appoint an experienced Sales Manager to lead and expand their sales function. The Role This is a hands-on leadership position, ideal for someone with proven experience in property or related sales environments. The successful candidate will not only manage and motivate a team but will also take personal responsibility for driving revenue and securing deals. … The role combines sales leadership, compliance oversight, and a commitment to exceptional customer service. Key Responsibilities Lead, coach, and develop a team of Sales Consultants to achieve and exceed revenue targets. Drive individual and team pipelines, consistently securing new business and closing deals. Oversee property listings to ensure competitive pricing and efficient turnaround. Uphold compliance standards, including AML checks … client issues promptly and professionally. Monitor KPIs, delivering regular performance feedback and training. Contribute to sales forecasting, reporting, and overall business strategy. Identify opportunities for growth, process improvement, and customer experience enhancement. Candidate Requirements Proven track record in property or PropTech sales, ideally in a fast-paced environment. Strong knowledge of UK property regulations and compliance requirements. Demonstrable More ❯

SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart of London's More ❯

Role Title: Messaging & Notification SME Location: London Duration: 31/12/2025 Days on site: 2-3 days Pay Rate: £540 MUST BE PAYE THROUGH UMBRELLA 1. Experience in customer journeys and delivery mechanisms for SMS, email, push notifications, and in-app messaging 2. industry best practices 3. current state solution assessments Key responsibilities include: - Working on … phase to develop a product strategy for Messaging and Notifications for the Bank. The aim of this phase is to produce a strategy for the Bank's capabilities regarding customer communications for digital journeys (e-mail, SMS, device notifications). - Establish a distributed customer messaging and notification architecture to address current fragmentation and enhance customer experiences across … with existing banking channels * a rules engine for context-aware messaging * a content management system for messaging templates * delivery mechanisms for SMS, email, push notifications, and in-app messaging * customer preference management for regulatory compliance * analytics and reporting for measuring communications effectiveness Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to More ❯

Engineering, Service Design, Sales and Finance, as well as country MDs. Act as a key liaison between Renewal Operations and Senior Leadership. Foster a high-performance culture focused on customer-centricity and financial & operational excellence. Set team goals aligned to Global Business strategy with strong focus on growth and financial performance. Conduct regular performance reviews and support career development. … to identify commercial opportunities, risks, and other business requirements for renewal. Collaborate with Segment Leads, Asset Managers, and Country Managing Directors to define renewal strategies tailored to market and customer context and objectives. Drive initiatives to convert auto-renewals into value-generating engagements, enhancing customer satisfaction and revenue predictability. Renewal Execution Oversight Ensure consistent execution of the renewal … lifecycle process across all markets. Monitor pipeline (fixed-expiry, customer-initiated and internally-targeted), renewal conversion rates, and churn metrics. Support complex or strategic negotiations and manage renewal team- or customer-driven escalations. Align renewal strategies with broader commercial objectives, asset-specific strategies and local market dynamics; ensuring adherence to commercial frameworks, approval workflows, and legal standards. Drive More ❯

could be the perfect role for you. Join us as a Senior Security Engineer, where you'll help shape a market-leading digital platform and deliver secure, cutting-edge customer experiences. Ideal Candidate: Strong hands-on expertise with Hardware Security Modules (HSM), AWS Secrets Manager, and certificate lifecycle management (rotation, revocation, automation) Experienced with GitLab CI/CD pipelines … and operation of ForgeRock IAM solutions (PingGateway, PingAM, PingIDM, PingDS) Knowledge of PKI-based identity, HTTP header signing, and advanced authentication protocols Exposure to both AWS and Azure environments Experience embedding security into the Software Development Lifecycle (SDLC) This is a hybrid role, with 2-3 days a week in the City of London. If you're ready to More ❯

autonomy and influence. You'll head up the evolution of a high-impact platform responsible for generating personalised credit offers - a core driver of the business's growth and customer experience. The Opportunity As Principal Engineer, you'll take ownership of the technical strategy and architecture for dynamic, data-driven systems that determine the financial products offered to new … shape solutions from the ground up. Mission-Driven Environment: Work for a business that's empowering small businesses and making finance more accessible. What We're Looking For: Strong experience in systems architecture and software development (object-oriented languages). Proven ability to deliver large-scale technical projects in fast-paced environments. A business-oriented mindset: you can translate … complex problems into scalable, value-driven solutions. A collaborative leader who has mentored teams and influenced product direction. Experience working with complex domain models and evolving codebases. Bonus skills include : Python, Django, PostgreSQL, event-driven data systems, machine learning familiarity and Front End awareness. If you're a Principal Engineer looking to combine hands-on technical leadership with real More ❯