1 to 25 of 63 Customer Experience Jobs in the City of London

ServiceNow Developer UK-Based | Hybrid Working | Full-Time Digital Customer Experience Practice Salary: £60,000 - £70,000 plus Pension, Private healthcare, Unlimited training budget About the Role We're seeking a ServiceNow Platform Developer with a minimum of 2 years' hands-on experience to join our fast-growing Digital Customer Experience team. You'll play … projects, creating intuitive user experiences and efficient workflows for clients across multiple industries. What You'll Be Doing Technical Development Configure and customize ServiceNow modules across HR, IT, and Customer Service workflows Develop and maintain custom applications using JavaScript and Angular Leverage Now Assist, GenAI, and Workflow Data Fabric for modern, AI-driven solutions Experience Design Use Next … Experience UI, UI Builder, and Service Portal to build intuitive and role-based user interfaces Design responsive dashboards and self-service portals Integration & Data Management Connect ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping More ❯

Telco) 6 Months £600 per day (Inside IR35) Hybrid - 2 days per week on site in London My client are looking for a Senior Business Analyst who MUST HAVE experience in the telecoms industry , to join their team on an initial 6-month contract. On the job details- Work closely with senior business & technical stakeholders to define E2E scope … and produce the Product, Proposition, Customer Experience & Enterprise requirements Work closely with senior business & technical stakeholders to define customer & technical data migration strategies Challenge Business & Technical stakeholders & expectation to pivot towards a Salesforce OOTB model in asks varing from small change to large strategic programmes Ensure strategic programme backlogs & phasing aligns with cross portfolio expectation & delivers optimal … value to not only your own programme of work but also alternative Sky Business priorities Ensure business asks provide value and delivers a complete customer experience by relentlessly seeking to understand the needs and pains of the customer and business (Analysing data to justify value-based decision) Build strong, collaborative working relationships with all includes from Senior More ❯

commitment to social impact and helping customers make better financial decisions for their long-term wellbeing. About the Role As Complaints Handler, you’ll handle and resolve level one customer complaints across multiple products and channels, ensuring fair outcomes and compliance with all regulatory requirements. You’ll support the wider complaints and customer service team, liaise with the … improvements that reduce future complaints at source. This is an influential role where you’ll help turn dissatisfied customers into loyal advocates — protecting brand reputation and shaping an exceptional customer experience in a growing, customer-first FinTech. Key Responsibilities: ✅ Log, triage, and resolve level one complaints across all contact channels ✅ Handle calls from customers wishing to register … communications with the Financial Ombudsman Service ✅ Ensure regulatory timescales and internal SLAs are consistently met ✅ Proactively spot root causes and suggest improvements to reduce complaints About You: ✔ 2+ years’ experience in a complaints handling role within Financial Services — ideally covering credit card products ✔ Familiarity with the full complaints lifecycle, FCA regulations, FOS processes and Consumer Duty requirements ✔ Strong written More ❯

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker … ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction … making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real More ❯

Digital Channels - a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap. About the Role As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across … all customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM. This is a high-impact, cross-functional role that will see you working closely with senior leadership, product, technology … and operations teams. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards. Key Responsibilities Develop and implement the digital channels strategy in line with business goals Own the end-to-end customer journey across key digital platforms Drive continuous improvement and innovation in digital product delivery Oversee platform performance More ❯

Product Manager Up to £70,000 London – Hybrid THE COMPANY This is a great opportunity to join a growing FinTech that’s building out its app experience and scaling its product capability. They’re looking for a Product Manager to take full ownership of their app roadmap and help shape a more seamless, engaging user experience. You’ll play … a central role in evolving the customer journey and driving the development of new features across the core product set. THE ROLE Sitting between tech, design, and commercial, you’ll be responsible for managing the end-to-end product lifecycle—from ideation through to delivery and optimisation. You’ll be: Owning the mobile app roadmap and prioritising features based … and market trends Collaborating with design, engineering, marketing, and support to build and launch product features Driving improvements across the app’s core user journeys, with a focus on customer experience Communicating roadmap progress and performance directly to senior leadership YOUR SKILLS AND EXPERIENCE They’re looking for someone with: Proven experience managing mobile or app More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

Join a Team Where Data Meets Real-World Impact Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance. We’re hiring a Research Reporting Analyst to join a passionate … to the C-suite. 💡 Why This Role Stands Out You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day. 🔍 What You’ll Be Doing Deliver monthly and … using Power BI, R or Python, and Excel Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights Present your findings to senior stakeholders—including executives and board-level leaders Apply statistical techniques (regression More ❯

Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this. We are looking for a dedicated and versatile individual to join our team as Head of Digital and … the Role: Define and execute a digital and ticketing strategy for c2c that harnesses modern technology to achieve significant growth in use of digital and smart ticketing, and improve customer experience Accountable for the delivery and maintenance of a stable and robust and functioning retail system to ensure the system is fit-for-purpose and meets the expectations … to retail operations Deliver targeted KPI growth across the key metrics of traffic volume, transactions, conversion (all site & check-out) and average value, along with other primary measures including customer satisfaction Utilise data/analytics and insight, to drive product decision-making, influencing the business to ‘buy in’ to the roadmap. Use data to identify key trends in varying More ❯

a natural self-starter, it is also important that the candidate can work as part of a team across a range of disciplines. Working with a team of data, customer experience and customer engagement specialists, they will be responsible for developing, proposing and delivering data projects for existing clients. We are looking for someone with strong experience developing end to end data strategies to drive customer engagement experience, with an inquisitive mind and an eye for detail. They need to have the ability to know when to bring in other data specialists, be it analysts, channel specialists or technical experts. We are a small team who are passionate about data within a large creative … development of a loyalty program in 2026. Key deliverables include: Development of in-flight and post campaign performance on an existing live pilot campaign. Collaborate with the analyst and customer strategy team to build a business case to enable scenario planning of future CRM strategies. Develop a data strategy to power a H2 customer first CRM program. Develop More ❯

success. For this reason, they have a global team of experienced marketers who are part of their account team in key customers accounts, dedicated to delivering high level of customer experience and growing business. Our client is looking for a strategic, creative and experienced B2B Marketing expert with a proven track record of success to lead Field Marketing … success of an account and strength lies in building a deep partnership with account teams. They are aligned to an industry and bring deep knowledge of the market, ecosystem, customer pain points and services and offerings. They co-create marketing programs with Sales that produce measurable results, building reputation and advance relationships with clients, leading to business growth. Key … Sales objectives for the industry and work closely with them on their strategy to grow their business Define Account Based Marketing strategy, plan and execution for industry grounded on customer needs and designed to build and strengthen relationships, reputation and revenue for the account. Build positive relationships, credibility, and use strong communication and influence skills to partner effectively with More ❯

this international travel and technology company on the search for their new Senior Payments Manager. Are you a seasoned payments professional with a passion for driving innovation and optimizing customer experiences? The Role – As the Senior Payments Manager you will play a pivotal role in shaping the future of the company's payments strategy and operations. • Establishing and managing … commercial relationships with the company's payment providers, negotiating contracts, and ensuring they deliver the products, features, and services needed to meet customer needs across various payment touchpoints. • Providing expert guidance and recommendations to internal stakeholders on how to further optimize the company's customer payment operations, while ensuring alignment with the organization's overall objectives. • Staying up … to-date with industry trends and innovations, and leveraging your extensive network to identify and realize new business opportunities. • Building best-in-class payment journeys that balance an exceptional customer experience with cost-effectiveness and fraud prevention. • Translating the company's needs to external partners and finding innovative solutions to meet those requirements. • Maximizing the incentives generated by More ❯

a team of ten globally located associates who have to main objectives: ● Provide white glove attention for viral and influencer posts on social media, working closely with cross-functional customer-care centric teams ● Work with Comms and Marketing to serve as the frontline team for issues surfacing on social media You should bring a passion for customer care … influencer management and crisis communications. You should be comfortable rolling up your sleeves with the details of individual customer care issues, have a passion for influencer/celebrity community, as well as feel comfortable managing sensitive issues-centric topics. This role requires a person who is a dynamic, fast thinker who can spot potential problems before they become a … needed ● In partnership with the Global Program Lead, oversee the Sprinklr workflow and optimizations for the teams influencer and viral scope within SORT ● Develop an in-depth understanding of customer experience by incorporating quantitative and qualitative insights ● Lead various aspects of brand crises on social media, including social listening, reporting, responding, crafting in-feed posts, liaisoning with policy More ❯

people management and communication skills and be able to explain technical information to non-technical stakeholders. You will have the ability to drive continuous improvement whilst delivering an exceptional customer experience in an innovative and mission driven environment, where collaboration, respect and work-life balance are valued. The ASA is committed to being a diverse and inclusive organisation … minimum of 40% of your monthly contracted hours. If you have the skills and ambition to successfully lead the ongoing transformation of our IT infrastructure whilst delivering an exceptional customer experience, we very much look forward to hearing from you. How to apply: If you are interested in applying for this role, please review the job description below More ❯

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the customer More ❯

KPIs, resourcing, and compliance with Infosys quality and governance standards. 3. Transformation and Innovation Champion innovation and transformation within client delivery—leveraging Infosys’ digital frameworks (Insight, Innovate, Accelerate, Assure, Experience) to deliver measurable outcomes. Embed automation, AI/ML, and platform-based solutions to improve productivity and client value. Identify opportunities to deploy industry accelerators and reusable solutions to … management, and program assurance across delivery units. 5. Client Relationship Management Act as a strategic advisor to senior client stakeholders, building trusted partnerships and driving executive-level engagement. Lead customer success programs, regularly monitor CSAT/ESAT, and proactively manage delivery issues and escalations. Shape and guide client transformation agendas through insightful thought leadership and domain-led storytelling. 6. … industry panels, and working groups to enhance Infosys’ visibility and influence in the Energy & Utilities domain. Contribute to solution roadmaps, domain IP development, and sector-specific value propositions. Qualifications & Experience 15+ years of experience in IT/consulting with at least 5+ years of leadership experience managing delivery in the Energy & Utilities sector. Demonstrated experience in More ❯

Customer Insights Director - B2C Tech Camino Search are delighted to be partnering with a rapidly growing investor backed B2C technology business. The business has gone through multiple funding rounds, expanded internationally and has a well recognisable brand. They're a market leader with diversified revenue streams including subscription services. As a result they're looking to bolster their customer insights function with a Director. This is a great role where you'll lead on scaling the businesses understanding of customer behaviour and building a culture of data led decision making. Responsibilities: Own the customer insights strategy including creating long term plans to shape customer experience Deliver a research across the function including managing relationships … with external providers and the analytics director to create advanced analytics Create insightful analysis to inform business strategy and identify growth areas and maximisation of ROI. About you: Experience within a B2C business Proven track record in customer insights and analytics Strong analytical skills More ❯

objectives are delivered for the Home, Fabrics & Gifting categories in a timely manner. You will develop a trading strategy that at its heart is focused on providing the best customer experience to deliver online growth. Key Responsibilities Site Trading: Up-skill the wider business in all aspects of the digital customer journey for the category. Produce daily … and weekly trade reports and work closely with the Buying, Merchandising and Senior Digital Trade Manager to adjust strategies and activity accordingly. Review customer journeys to provide actions on problem journeys and how to optimise with current customer shopping behaviours. Web Optimisation & Content: Continually optimise digital touch points to improve efficiency and ensure customers have a reason to … return to the site, working with key stakeholders to ensure a seamless customer journey across all touch points. Maintaining website content, products and promotions in a manner that optimises the online customer journey and improves product views and add to bag rates. Ensure category initiatives and campaigns are executed across the site to the highest standard. Work with More ❯

They are looking for a Programme Manager to align to their Client Group to oversee the definition, planning, direction and delivery of strategic programmes. The ideal candidate will have experience of managing change within an Asset Management company in the areas of Sales, Distribution, Customer Experience, etc. Candidates with other relevant experience will also be considered. … methodologies that ensure management of projects and programmes will be comprehensive and consistent across different initiatives (framework refers to the parameters, constraints or rules established to standardise delivery). Experience Required: Has previously led a wide range of major and customer centric, including IT, complex projects (in terms of value, numbers of people and organisations or functions involved … and technical and business complexity). Substantial programme and/or project management delivery record in a relevant environment. Substantial commercial and financial understanding is essential. Exposure and experience with complex business change in a customer based business is more important than project value. Able to work effectively and efficiently toward goals in a complex, diverse environment with More ❯

Hybrid London The Company : I am hiring a Senior Credit Strategy Analyst leading dynamic FinTech based in London. Within this role you will be bringing your credit risk strategy experience to focus on driving business growth and profitability using tools like SQL and Python daily! The Role : As a Senior Credit Strategy Analyst, you will be: Developing new insights … to drive optimisation of credit risk strategies. Detecting new trends on customer data to develop wider business strategies Developing credit risk strategies for Acquisitions and Existing Customers. Working with senior leadership to implement/improve strategy. Using SQL and Python daily for strategy development Your skills and experience : To be successful as a Senior Credit Strategy Analyst, you … will need: Experience as a credit risk strategy analyst Experience working in a fast-paced environment Experience developing credit risk strategies for Acquisitions and/or Existing Customer Experience working with SQL and Python STEM Degree from a top university Benefits Up to £75,000 + Benefits More ❯

directly to our Head of Product Design. You’ll help shape how our product works, feels, and solves real-world problems for our customers. Drive meaningful improvements to the customer experience in one or more high-impact areas of the product—measurably improving user satisfaction, reducing friction, or unlocking business growth. Influence product direction by identifying and framing … problems worth solving, leading and setting the bar for discovery efforts, contributing to strategy and finding the real customer need. Raise the bar for design at Soldo by mentoring teammates, levelling up our skills & critical thinking methods by evangelising a Design Thinking approach across the organisation. We need you to help demonstrate the impact of great product design at … Be a trusted design voice in cross-functional teams—bringing clarity to ambiguity, making decisions based on evidence, and championing our customers. We're looking for someone who has: Experience in Product Design within a past-paced SaaS environment (ideally in fintech) A strong portfolio that showcases elegant, usable, and outcome-driven design solutions across multiple platforms. Excellent interaction More ❯

aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to … Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever possible Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service. Prepare and interpret performance analysis reports. Conduct audits of Third-Party Administrators (TPAs). Support the … delivery and analysis of customer satisfaction surveys. Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services. Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: Strong working knowledge of travel, personal accident, loss of More ❯

end journey for subscription offerings, turning insights into actionable innovations in product. Build and execute product strategy for subscription products, from first sketch to launch and beyond. Own the customer lifecycle, optimising sign-up, conversion, renewal, and churn management. Lead product discovery, working with data and users to decide where to take things next. Champion experimentation, developing hypotheses, running … A/B tests, and partnering with data specialists for rapid learning. Collaborate across engineering, marketing, customer experience, and ops to make sure every product move is connected to commercial impact. Monitor, report, and optimise on crucial KPIs including churn, retention, LTV, and activation—always looking for new ways to improve. Document progress, wins, and learnings, sharing them … and knowledge-sharing culture, contributing frameworks and methods to the wider team. What You’ll Need If You Want to Apply 7 years of hands-on digital product management experience, owning end-to-end subscription journeys B2C/D2C physical goods background preferred, strong user centric SaaS experience for a high growth company too. Demonstrable track record of More ❯

We are seeking an experienced and dynamic Program Director to lead and oversee a complex, multi-year international digital transformation initiative. This role demands a strategic thinker with deep experience in delivering large-scale change across diverse workstreams, driving alignment, and achieving measurable impact across multiple geographies and functions. The successful candidate will play a critical leadership role in … of objectives. Regularly brief Country Heads and other executive leaders on program status, risks, and outcomes. Workstream Oversight: Oversee and integrate multiple workstreams across functions such as IT, operations, customer experience, and commercial. Ensure coordination, risk management, and delivery across interdependent initiatives. Governance & Reporting: Establish robust program governance, reporting frameworks, and decision-making protocols. Ensure transparency and accountability … across the transformation program. Digital Delivery: Drive the successful execution of digital change initiatives, ensuring solutions deliver business value and are aligned to the wider digital strategy. (Salesforce project experience is advantageous.) Corporate Navigation: Effectively navigate the complexities of a global, matrixed organization. Influence without authority, challenge the status quo constructively, and clear roadblocks to progress. Team Leadership: Build More ❯