101 to 125 of 176 Customer Experience Jobs in the City of London

on a mission to reinvent how businesses talk to customers Already valued at over $4B, they’ve created AI agents that are indistinguishable from humans, integrated into enterprise's customer experience journeys AI agents that mirror their brand’s voice, goals, and operational processes These agents don’t just chat, they can perform real actions, and are integrated … into Voice call centre eco-systems Now, they’re looking for exceptional customer-facing Product Engineers at their new London HQ What You'll Do as a Product Engineer Design and build intelligent AI agents that drive meaningful business outcomes Work across the stack, from LLM prompting and agent orchestration, to APIs, to frontend Collaborate closely with customers, leading … Ship fast. Test in production. Iterate relentlessly. Invent new ways to reason, plan, and act using LLMs and Agentic AI architectures What We're Looking For 2+ years of experience building products in a fast-paced startup Computer Science Degree Strong product intuition: You're not afraid to push hard and ship scrappy V1s Exceptional communicators: You love talking More ❯

on a mission to reinvent how businesses talk to customers Already valued at over $4B, they’ve created AI agents that are indistinguishable from humans, integrated into enterprise's customer experience journeys AI agents that mirror their brand’s voice, goals, and operational processes These agents don’t just chat, they can perform real actions, and are integrated … into Voice call centre eco-systems Now, they’re looking for exceptional customer-facing Product Engineers at their new London HQ What You'll Do as a Product Engineer Design and build intelligent AI agents that drive meaningful business outcomes Work across the stack, from LLM prompting and agent orchestration, to APIs, to frontend Collaborate closely with customers, leading … Ship fast. Test in production. Iterate relentlessly. Invent new ways to reason, plan, and act using LLMs and Agentic AI architectures What We're Looking For 2+ years of experience building products in a fast-paced startup Computer Science Degree Strong product intuition: You're not afraid to push hard and ship scrappy V1s Exceptional communicators: You love talking More ❯

Industry. You’ll develop trusted client relationships, shape strategic transformation programmes, and oversee delivery that connects technology, data, and consulting. You’ll help financial services organisations modernise operations, improve customer experience, and manage regulatory and digital challenges while driving sustainable growth. You’ll also play a key role in expanding Valcon’s presence in the sector and developing … growth. What You’ll Bring Proven commercial leadership in a technology or data-led consultancy. Strong record of hunting and farming success within financial services, driving sustained portfolio growth. Experience defining and executing industry strategy in collaboration with senior leadership. Deep understanding of how data, technology, and consulting deliver business and regulatory outcomes. Established relationships with tool and platform … providers and experience building strategic alliances. Credibility and influence with senior stakeholders across business and technology. Industry expertise across banking, insurance, and capital markets, with insight into current market and regulatory drivers. Skilled in leading senior teams, fostering collaboration, and driving commercial accountability. Why Join Valcon The UK financial services sector is evolving fast. Over half of new board More ❯

Industry. You’ll develop trusted client relationships, shape strategic transformation programmes, and oversee delivery that connects technology, data, and consulting. You’ll help financial services organisations modernise operations, improve customer experience, and manage regulatory and digital challenges while driving sustainable growth. You’ll also play a key role in expanding Valcon’s presence in the sector and developing … growth. What You’ll Bring Proven commercial leadership in a technology or data-led consultancy. Strong record of hunting and farming success within financial services, driving sustained portfolio growth. Experience defining and executing industry strategy in collaboration with senior leadership. Deep understanding of how data, technology, and consulting deliver business and regulatory outcomes. Established relationships with tool and platform … providers and experience building strategic alliances. Credibility and influence with senior stakeholders across business and technology. Industry expertise across banking, insurance, and capital markets, with insight into current market and regulatory drivers. Skilled in leading senior teams, fostering collaboration, and driving commercial accountability. Why Join Valcon The UK financial services sector is evolving fast. Over half of new board More ❯

Senior Analytics Consultant – Google Stack Remote-first (UK-based) | Agency | Up to £65K + bonus + 4.5-day week I’m working with a top-tier CX agency that partners with enterprise brands to deliver transformative digital experiences — covering everything from UX and CRO to analytics and experimentation. They’re now looking for a hands-on Senior Data & Analytics Consultant More ❯

Customer Success Manager – IoT & SaaS Solutions (UK Retail Sector) Sector: Retail Technology/IoT/SaaS We are partnering with a global technology organisation at the forefront of digital transformation for the retail industry . Their innovative IoT and SaaS solutions empower retailers to optimise in-store operations, drive efficiency, and deliver enhanced customer experiences through connected, data … driven technology. As a Customer Success Manager , you will be a key member of the Customer Success department, responsible for ensuring the smooth delivery and performance of services for clients across the UK retail sector. You’ll collaborate closely with technical, support, and commercial teams to uphold service excellence, drive customer satisfaction, and nurture long-term strategic … improvement initiatives. Develop and execute continuous improvement plans, proactively identifying opportunities for service evolution. Support contract setup and renewal processes in collaboration with sales and pre-sales functions. Qualifications & Experience: Up to 5 years’ experience in a similar Customer Success, Service Delivery, or Account Management role. Demonstrated ability to understand client needs and build trusted, long-term More ❯

Customer Success Manager – IoT & SaaS Solutions (UK Retail Sector) Sector: Retail Technology/IoT/SaaS We are partnering with a global technology organisation at the forefront of digital transformation for the retail industry . Their innovative IoT and SaaS solutions empower retailers to optimise in-store operations, drive efficiency, and deliver enhanced customer experiences through connected, data … driven technology. As a Customer Success Manager , you will be a key member of the Customer Success department, responsible for ensuring the smooth delivery and performance of services for clients across the UK retail sector. You’ll collaborate closely with technical, support, and commercial teams to uphold service excellence, drive customer satisfaction, and nurture long-term strategic … improvement initiatives. Develop and execute continuous improvement plans, proactively identifying opportunities for service evolution. Support contract setup and renewal processes in collaboration with sales and pre-sales functions. Qualifications & Experience: Up to 5 years’ experience in a similar Customer Success, Service Delivery, or Account Management role. Demonstrated ability to understand client needs and build trusted, long-term More ❯

of the brand. This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands, optimising the website to ensure a seamless customer experience. This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics for … sales growth. The role also focuses on product launches, partnerships, and omnichannel integration for a luxury user experience from website to unboxing. RESPONSIBILITIES: Run the operation & optimisation of The Lakes’ Distillery portfolio. Take ownership of site trading & merchandising, UK & Internationally. Take responsibility for the technical aspects of site trading, making sure the conversion rate is healthy & the website is … each of the brands. Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives. Devise & manage CRO & UX testing roadmap for continuous innovation. Responsible for legal compliance, GDPR, & smooth installation of 3rd party modules & apps. Manage web development agencies & budget. QUALIFICATIONS More ❯

of the brand. This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands, optimising the website to ensure a seamless customer experience. This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics for … sales growth. The role also focuses on product launches, partnerships, and omnichannel integration for a luxury user experience from website to unboxing. RESPONSIBILITIES: Run the operation & optimisation of The Lakes’ Distillery portfolio. Take ownership of site trading & merchandising, UK & Internationally. Take responsibility for the technical aspects of site trading, making sure the conversion rate is healthy & the website is … each of the brands. Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives. Devise & manage CRO & UX testing roadmap for continuous innovation. Responsible for legal compliance, GDPR, & smooth installation of 3rd party modules & apps. Manage web development agencies & budget. QUALIFICATIONS More ❯

enterprise use cases. This role will be pivotal in shaping our AI strategy, driving innovation, and delivering scalable, secure, and ethical GenAI-powered systems that transform business processes and customer experiences. Key Responsibilities: Solution Design & Architecture Design end-to-end GenAI solutions using LLMs, multimodal models, and custom fine-tuning approaches. Architect scalable, secure, and cost-effective GenAI systems More ❯

enterprise use cases. This role will be pivotal in shaping our AI strategy, driving innovation, and delivering scalable, secure, and ethical GenAI-powered systems that transform business processes and customer experiences. Key Responsibilities: Solution Design & Architecture Design end-to-end GenAI solutions using LLMs, multimodal models, and custom fine-tuning approaches. Architect scalable, secure, and cost-effective GenAI systems More ❯

This is a 6-month contract with a premium brand undergoing an exciting website relaunch and brand refresh, offering the chance to work on projects that will directly shape customer experience and brand perception. The Role You’ll design and deliver engaging digital and print assets, from website components and social media graphics to campaign materials and brochures. … bring designs to life Contribute to the rollout of refreshed brand and marketing materials About You Skilled in Figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere) Experience with CMS platforms (Storyblok or similar) and DAM systems Knowledge of HTML, CSS, and accessibility standards (WCAG 2) Strong grasp of typography, colour theory, and layout for both digital … and print Experience creating motion graphics and optimising designs for social media Collaborative, detail-oriented, and comfortable juggling multiple projects Why Apply? £45,000 – £55,000 salary (pro rata) Hybrid working: 3 days office-based, 2 days remote (Earlsfield HQ) Work on high-impact digital projects, including a major website relaunch Chance to shape both online and offline brand More ❯

This is a 6-month contract with a premium brand undergoing an exciting website relaunch and brand refresh, offering the chance to work on projects that will directly shape customer experience and brand perception. The Role You’ll design and deliver engaging digital and print assets, from website components and social media graphics to campaign materials and brochures. … bring designs to life Contribute to the rollout of refreshed brand and marketing materials About You Skilled in Figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere) Experience with CMS platforms (Storyblok or similar) and DAM systems Knowledge of HTML, CSS, and accessibility standards (WCAG 2) Strong grasp of typography, colour theory, and layout for both digital … and print Experience creating motion graphics and optimising designs for social media Collaborative, detail-oriented, and comfortable juggling multiple projects Why Apply? £45,000 – £55,000 salary (pro rata) Hybrid working: 3 days office-based, 2 days remote (Earlsfield HQ) Work on high-impact digital projects, including a major website relaunch Chance to shape both online and offline brand More ❯

redirection workflows , ensuring speed, reliability, and scalability Enhance operational interfaces and journeys , simplifying tasks for delivery teams Optimise locker and delivery processes , considering placement, accessibility, and workflow efficiency Refine customer-facing journeys , making redirection, rescheduling, or collection seamless while keeping operations aligned Scale proven processes , rolling out local successes across the network Collaborate with operations teams to identify pain … points and prioritise workflow improvements The ideal candidate: 3-6 years experience in designing or optimising products or processes for operational users in logistics, delivery, or field services Skilled at improving efficiency and usability in repeatable operational workflows Able to balance operational needs with customer experience , creating workflows that work for both Experienced in scaling processes across More ❯

redirection workflows , ensuring speed, reliability, and scalability Enhance operational interfaces and journeys , simplifying tasks for delivery teams Optimise locker and delivery processes , considering placement, accessibility, and workflow efficiency Refine customer-facing journeys , making redirection, rescheduling, or collection seamless while keeping operations aligned Scale proven processes , rolling out local successes across the network Collaborate with operations teams to identify pain … points and prioritise workflow improvements The ideal candidate: 3-6 years experience in designing or optimising products or processes for operational users in logistics, delivery, or field services Skilled at improving efficiency and usability in repeatable operational workflows Able to balance operational needs with customer experience , creating workflows that work for both Experienced in scaling processes across More ❯

experience. Mentor designers, lead by example, and help raise the bar for craft and collaboration across the team. What you need to succeed: 8+ years of professional Product Design experience, with a strong track record in setting vision, mentoring designers, and driving cohesive strategy across teams. Proven success in building consumer-facing, mobile-first products with frequent use patterns. … and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. Now is the time - In a fast-paced world, it matters how quickly More ❯

experience. Mentor designers, lead by example, and help raise the bar for craft and collaboration across the team. What you need to succeed: 8+ years of professional Product Design experience, with a strong track record in setting vision, mentoring designers, and driving cohesive strategy across teams. Proven success in building consumer-facing, mobile-first products with frequent use patterns. … and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. Now is the time - In a fast-paced world, it matters how quickly More ❯

Account Manager (SMB–Mid Market) VennApps 📍 London, UK (Hybrid) 💼 Accounts 💰 Competitive based on experience 🛂 Visa Sponsorship Available About VennApps VennApps is one of the leading Shopify mobile app builders, empowering fast-growing e-commerce brands to launch world-class mobile apps in record time. With a focus on performance, flexibility, and customer success, we help merchants unlock new … and lifestyle. The Role We’re looking for an Account Manager to join our growing team and play a critical role in the long-term success of our growing customer base. You’ll work cross-functionally with product, design, and engineering to deliver customer solutions and insights. This is a high-impact role where you’ll directly influence … best practices on mobile UX, push notifications, and lifecycle marketing. Collaborate with our Solutions Engineering team to support advanced customisations and technical implementation. Act as the voice of the customer internally, providing feedback to influence our product roadmap. Monitor key customer success metrics such as Net Revenue Retention (NRR), feature adoption, and churn risk. Proactively identify upsell opportunities More ❯

Account Manager (SMB–Mid Market) VennApps 📍 London, UK (Hybrid) 💼 Accounts 💰 Competitive based on experience 🛂 Visa Sponsorship Available About VennApps VennApps is one of the leading Shopify mobile app builders, empowering fast-growing e-commerce brands to launch world-class mobile apps in record time. With a focus on performance, flexibility, and customer success, we help merchants unlock new … and lifestyle. The Role We’re looking for an Account Manager to join our growing team and play a critical role in the long-term success of our growing customer base. You’ll work cross-functionally with product, design, and engineering to deliver customer solutions and insights. This is a high-impact role where you’ll directly influence … best practices on mobile UX, push notifications, and lifecycle marketing. Collaborate with our Solutions Engineering team to support advanced customisations and technical implementation. Act as the voice of the customer internally, providing feedback to influence our product roadmap. Monitor key customer success metrics such as Net Revenue Retention (NRR), feature adoption, and churn risk. Proactively identify upsell opportunities More ❯

Account Manager (SMB–Mid Market) VennApps 📍 London, UK (Hybrid) 💼 Accounts 💰 Competitive based on experience 🛂 Visa Sponsorship Available About VennApps VennApps is one of the leading Shopify mobile app builders, empowering fast-growing e-commerce brands to launch world-class mobile apps in record time. With a focus on performance, flexibility, and customer success, we help merchants unlock new … and lifestyle. The Role We’re looking for an Account Manager to join our growing team and play a critical role in the long-term success of our growing customer base. You’ll work cross-functionally with product, design, and engineering to deliver customer solutions and insights. This is a high-impact role where you’ll directly influence … best practices on mobile UX, push notifications, and lifecycle marketing. Collaborate with our Solutions Engineering team to support advanced customisations and technical implementation. Act as the voice of the customer internally, providing feedback to influence our product roadmap. Monitor key customer success metrics such as Net Revenue Retention (NRR), feature adoption, and churn risk. Proactively identify upsell opportunities More ❯

financial wellbeing simple, transparent, and accessible - helping customers feel confident about their money through technology, insight, and great user experience. As a Senior Data Scientist, you’ll focus on customer analytics and applied data science - using data to understand behaviour, identify opportunities, and guide strategic decisions across marketing, product, and personalising customer experience. Key Responsibilities Translate business challenges … into analytical questions and deliver data-led insights that drive customer growth and retention. Analyse customer behaviour, lifecycle patterns, and engagement to uncover opportunities for product and marketing optimisation. Develop and maintain advanced analytical models to forecast customer outcomes and measure impact. Present clear, data-driven recommendations to senior stakeholders, influencing strategy and decision-making. Work closely … with Data Engineering and BI teams to ensure data quality, accessibility, and scalability across the organisation. What We’re Looking For Strong analytical foundation with experience applying statistics and data science in a commercial setting. Proven track record in customer or marketing analytics - understanding acquisition, engagement, churn, and lifetime value. Proficiency in Python (Pandas, NumPy, Scikit-learn, Statsmodels More ❯

a high-performing consulting team — from project delivery to mentoring and professional growth. Translate strategy into execution , delivering transformation initiatives spanning market entry, M&A analysis, customer acquisition, CX/platform selection, AI and data-driven change . Own client relationships end-to-end: proposal development, pitches, delivery oversight, and stakeholder management for mid- to large-scale programmes. Drive … ChMC) or equivalent professional accreditation (essential). 10+ years in strategy, business transformation, or digital consulting with proven leadership of multi-disciplinary teams. Strong grasp of digital platforms, AI, CX, data analytics, and emerging technologies — able to guide clients on selection and implementation. Excellent communication and stakeholder management skills; confident in presenting to senior executives and facilitating workshops. Experience across multiple sectors — energy, infrastructure, automotive, or commodities desirable. Prior Big 4 or boutique consulting experience is advantageous. Please send a CV with all your relevant experience and skills! Feel free to email your CV with your salary expectations, availability to interview and start marina.economidou@templeton-recruitment.com Dr Marina Economidou, Senior Client Partner More ❯

a high-performing consulting team — from project delivery to mentoring and professional growth. Translate strategy into execution , delivering transformation initiatives spanning market entry, M&A analysis, customer acquisition, CX/platform selection, AI and data-driven change . Own client relationships end-to-end: proposal development, pitches, delivery oversight, and stakeholder management for mid- to large-scale programmes. Drive … ChMC) or equivalent professional accreditation (essential). 10+ years in strategy, business transformation, or digital consulting with proven leadership of multi-disciplinary teams. Strong grasp of digital platforms, AI, CX, data analytics, and emerging technologies — able to guide clients on selection and implementation. Excellent communication and stakeholder management skills; confident in presenting to senior executives and facilitating workshops. Experience across multiple sectors — energy, infrastructure, automotive, or commodities desirable. Prior Big 4 or boutique consulting experience is advantageous. Please send a CV with all your relevant experience and skills! Feel free to email your CV with your salary expectations, availability to interview and start marina.economidou@templeton-recruitment.com Dr Marina Economidou, Senior Client Partner More ❯

of the supply chain, from a small business shipping their first product to massive cargo containers crossing oceans. This isn't your typical product role. You'll be architecting customer experiences that directly impact billion-dollar supply chains, designing intuitive dashboards that make sense of complex IoT data streams, and building features that logistics managers around the world will … s most advanced smart shipping labels. Our breakthrough technology is already transforming how companies track and manage their shipments globally, and we're just getting started. Responsibilities Product Innovation & Customer Impact Drive the end-to-end development of customer-facing features that directly impact user experience and business outcomes Transform complex IoT data streams into intuitive, actionable … Leadership & Quality Architect scalable frontend solutions that can handle massive data visualization and real-time updates Write production-ready code with comprehensive testing, monitoring, and error handling Champion user experience best practices and ensure our platform delights customers at every touchpoint Lead technical discussions on product architecture and contribute to strategic technology decisions Rapid Innovation Culture Ship code daily More ❯

of the supply chain, from a small business shipping their first product to massive cargo containers crossing oceans. This isn't your typical product role. You'll be architecting customer experiences that directly impact billion-dollar supply chains, designing intuitive dashboards that make sense of complex IoT data streams, and building features that logistics managers around the world will … s most advanced smart shipping labels. Our breakthrough technology is already transforming how companies track and manage their shipments globally, and we're just getting started. Responsibilities Product Innovation & Customer Impact Drive the end-to-end development of customer-facing features that directly impact user experience and business outcomes Transform complex IoT data streams into intuitive, actionable … Leadership & Quality Architect scalable frontend solutions that can handle massive data visualization and real-time updates Write production-ready code with comprehensive testing, monitoring, and error handling Champion user experience best practices and ensure our platform delights customers at every touchpoint Lead technical discussions on product architecture and contribute to strategic technology decisions Rapid Innovation Culture Ship code daily More ❯