101 to 117 of 117 Customer Experience Jobs in the City of London

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate … suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce More ❯

on a rota basis. Provide process expertise and support for IT projects. Deliver process analytics to inform decisions and improvements. Educate IT and business teams on ITSM processes and customer experience. Explore and implement ServiceNow best practice enhancements. Support audits, accreditations, and project objectives. Keep up-to-date with industry developments through forums and memberships. What you'll bring … ITIL v3 Foundation (working towards v4). Experience across ITIL General Management & Service Management practices. Strong leadership skills and experience working across multiple teams. Excellent communication, interpersonal and relationship-building skills. Proactive, customer-focused approach with the ability to manage priorities in a fast-paced environment. Enterprise/Agile/Modern experience is a nice to More ❯

Are you Experienced in the Product Management of Customer Portals? Are you capable of leading a team to engage customers across various platforms? Can you demonstrate previous excellence in UX design? My client is currently undertaking an exciting expansion of their Product team and are looking to bring in an experienced and UX/Customer Portal/Digital … Platform focussed Senior Product Manager on board. As a Senior Product Manager for Customer Portals, you will develop and execute a comprehensive strategy, shaping the future of customer interactions by overseeing the design, development and optimisation of customer-facing portals. You will be responsible for enhancing the online experience for customers across multiple platforms and channels. … decisions in collaboration with the Transformation team, and work alongside the chosen integration partner to build and launch new portals Ensuring that portal controls, processes, and policies are effective, customer focused and are compliant. Participating in and support both Heads of Product to build world-class product practices, centred on autonomous, KPI-driven development across multi-functional teams. The More ❯

and investigating suspected or fraud cases. Continuously refine the internal risk control framework, policies, fraud management engine, and operational procedures to mitigate risks. Continuously identify and analyze business and customer pain points. Design innovative and intelligent operational solutions from data-driven insights and product-oriented approaches to enhance operational efficiency and customer experience. Coordinate cross-team collaboration efforts … to implement these solutions. Maintain effective communication with business teams and collaborate on joint investigations, risk assessments and experience enhancement projects across departments. What we are looking for: Bachelor's degree or higher in a relevant field; 5+ years of experience in risk management matters; prior experience in cross-border collection and payment institutions, banks, or consulting … related industries is preferred. Strong project management experience, excellent team collaboration skills, and the ability to work under pressure. Demonstrated ability to think independently, summarize findings, and possess a strong sense of curiosity and self-motivation to proactively identify issues, propose solutions, and follow through on their implementation. Excellent English communication skills, both spoken and written. More ❯

and investigating suspected or fraud cases. Continuously refine the internal risk control framework, policies, fraud management engine, and operational procedures to mitigate risks. Continuously identify and analyze business and customer pain points. Design innovative and intelligent operational solutions from data-driven insights and product-oriented approaches to enhance operational efficiency and customer experience. Coordinate cross-team collaboration efforts … to implement these solutions. Maintain effective communication with business teams and collaborate on joint investigations, risk assessments and experience enhancement projects across departments. What we are looking for: Bachelor's degree or higher in a relevant field; 5+ years of experience in risk management matters; prior experience in cross-border collection and payment institutions, banks, or consulting … related industries is preferred. Strong project management experience, excellent team collaboration skills, and the ability to work under pressure. Demonstrated ability to think independently, summarize findings, and possess a strong sense of curiosity and self-motivation to proactively identify issues, propose solutions, and follow through on their implementation. Excellent English communication skills, both spoken and written. More ❯

Do you have several years of experience designing and developing digital competition and subscription-based products? About this Role You will have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. About the Client The company invented and holds a patent for mass interaction TV events. It … have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor initiatives and … stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and long-term More ❯

Do you have several years of experience designing and developing digital competition and subscription-based products? About this Role You will have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. About the Client The company invented and holds a patent for mass interaction TV events. It … have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor initiatives and … stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and long-term More ❯

also cover the creation, update and management of new demo flow for newly released features and products. You will work closely with Core Presales Engineer, Sales, Marketing, Product, and Customer Success teams to engage with prospective customers and help them navigate the challenges they face in optimizing public transportation. This is a hybrid role with a minimum of … and demonstrate thought leadership in the public transport space. Feedback & Continuous Improvement : Collect client feedback to inform Product Management and Engineering teams, helping to shape product offerings and improve customer experience. Requirements Strong technical acumen : Ability to communicate complex concepts to both technical and non-technical audiences; familiarity with APIs, data integrations and cloud-native software. Project management skills … Experience managing multiple time-sensitive projects simultaneously in a fast-paced, start-up or scale-up environment. Communication : Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels. Collaboration : Demonstrated ability to work in a cross-functional team environment, collaborating closely with Sales, Product, and Customer Success teams. Location :The candidate More ❯

for someone who thrives in cross-functional environments and is ready to take full ownership of the product lifecycle—from discovery through to delivery and continuous optimisation. While prior experience in the travel industry would be beneficial, it is not essential. What matters most is your ability to manage products end-to-end, engage stakeholders effectively, and drive results … through collaboration and customer-centric thinking. Key Responsibilities: End-to-End Product Ownership Lead the entire product lifecycle—from ideation and requirement gathering to launch and iterative improvement. Collaborate with cross-functional teams including engineering, operations, commercial, and design to deliver high-impact solutions. Ensure features and products are aligned with user needs, business goals, and market trends. Roadmap … roadmaps, and updates. Lead product demos, internal training, and knowledge-sharing initiatives. Work within an agile and collaborative environment to maintain momentum on key deliverables. Ideal Candidate Profile: Proven experience (ideally 3+ years) in a Product Manager role within a technology-led environment. A background in or exposure to travel-related products (rail, car hire, etc.) is a bonus More ❯

for someone who thrives in cross-functional environments and is ready to take full ownership of the product lifecycle—from discovery through to delivery and continuous optimisation. While prior experience in the travel industry would be beneficial, it is not essential. What matters most is your ability to manage products end-to-end, engage stakeholders effectively, and drive results … through collaboration and customer-centric thinking. Key Responsibilities: End-to-End Product Ownership Lead the entire product lifecycle—from ideation and requirement gathering to launch and iterative improvement. Collaborate with cross-functional teams including engineering, operations, commercial, and design to deliver high-impact solutions. Ensure features and products are aligned with user needs, business goals, and market trends. Roadmap … roadmaps, and updates. Lead product demos, internal training, and knowledge-sharing initiatives. Work within an agile and collaborative environment to maintain momentum on key deliverables. Ideal Candidate Profile: Proven experience (ideally 3+ years) in a Product Manager role within a technology-led environment. A background in or exposure to travel-related products (rail, car hire, etc.) is a bonus More ❯

Desk Engineer to the team. This role is a key part of ensuring smooth day-to-day IT operations, supporting a diverse range of users, and delivering an excellent customer experience. This position will require you to be on-site 5 days per week and they are looking to add to the team due to internal promotion. The position … through the IT service desk system. Provide basic networking support (Wi-Fi, DNS, DHCP, VPN) with training provided. Use remote support tools to deliver effective assistance where needed. Key Experience & Skills: Some prior experience in IT support, or a strong interest in developing a career in this area. Confident troubleshooting technical issues, with a willingness to learn new … tools and systems. Basic knowledge of Microsoft 365, Active Directory, or IT infrastructure. Familiarity with IT ticketing systems; ServiceNow experience is an advantage. Strong interpersonal skills - able to explain technical problems in simple terms. Calm, patient, and professional under pressure, with strong time management. A proactive, problem-solving mindset with an eagerness to develop skills further. If you're More ❯

challenges and presenting solutions. Utilize various tools (email, phone, web conferencing, etc.) to engage prospects. Learn about the company's technology and how it addresses enterprise challenges. Create positive customer experiences through professional communication and knowledge. Meet and exceed KPIs for meetings held and qualified sales opportunities generated. Qualifications 6+ months professional experience and a B.A./B.S. … in English and German. Strong work ethic, self-motivation, and positive attitude. Excellent phone and communication skills (written and verbal). Willingness to learn new technologies (SQL, CIS, CS experience a plus). Attention to detail and proficiency with CRM systems (Salesforce preferred). Proficiency with standard corporate productivity tools (Google Docs, MS Office, etc.). Team player with More ❯

offering luxury prizes whilst simultaneously raising money for a variety of charities across the UK. This is an exciting opportunity to make a real impact in a fast-paced, customer-focused digital environment. THE ROLE This Senior Product Analyst will play a key role in shaping strategy and innovation across the website and app, focusing on app development and … customer retention. You’ll work on developing new propositions and customer experiences, pricing test/product performance/customer behaviour analysis and conduct AB tests to drive improvements. You’ll need to have advanced SQL to uncover insights from large datasets. SKILLS + EXPERIENCE Strong and advanced SQL required (Windows functions a nice to have) Experience More ❯

closure. Ensure Opportunity Transparency: Maintain clear visibility into each sales opportunity’s progress, including timelines, key milestones, and deliverables. Streamline Post-Sale Transitions: Facilitate smooth handoffs to implementation and customer success teams, ensuring a cohesive customer experience. Support New Product Launches: Play a key role in launching and scaling new product offerings by helping to define and optimize … handoff and readiness processes. Embrace Global Collaboration: Work flexibly across time zones and travel internationally as needed to support customer engagement and success. Requirements Exceptional project management and organizational abilities — a results-driven professional who consistently brings initiatives to completion. Proven ability to manage complex sales cycles with multiple stakeholders. Outstanding communication and interpersonal skills, with the ability to More ❯

closure. Ensure Opportunity Transparency: Maintain clear visibility into each sales opportunity’s progress, including timelines, key milestones, and deliverables. Streamline Post-Sale Transitions: Facilitate smooth handoffs to implementation and customer success teams, ensuring a cohesive customer experience. Support New Product Launches: Play a key role in launching and scaling new product offerings by helping to define and optimize … handoff and readiness processes. Embrace Global Collaboration: Work flexibly across time zones and travel internationally as needed to support customer engagement and success. Requirements Exceptional project management and organizational abilities — a results-driven professional who consistently brings initiatives to completion. Proven ability to manage complex sales cycles with multiple stakeholders. Outstanding communication and interpersonal skills, with the ability to More ❯

Enterprise Customer Success Manager - Strategic Accounts Hybrid | UK-based | Flexible working £60,000 + OTE We're working with a leading global customer reviews and insights platform that helps brands build trust, improve customer experiences, and drive growth through verified feedback and data-driven insights. They're now looking for a commercially-minded Enterprise CSM to partner … drive renewals, and uncover upsell/cross-sell opportunities. Act as a trusted advisor, helping clients maximise ROI and adoption. Collaborate with Sales, Product, and Support to deliver exceptional customer outcomes. What we're looking for: 4+ years' experience managing global/enterprise accounts in a SaaS, digital, or data-led environment. Proven track record in retention, growth More ❯

Enterprise Customer Success Manager - Strategic Accounts Hybrid | UK-based | Flexible working £60,000 + OTE We're working with a leading global customer reviews and insights platform that helps brands build trust, improve customer experiences, and drive growth through verified feedback and data-driven insights. They're now looking for a commercially-minded Enterprise CSM to partner … drive renewals, and uncover upsell/cross-sell opportunities. Act as a trusted advisor, helping clients maximise ROI and adoption. Collaborate with Sales, Product, and Support to deliver exceptional customer outcomes. What we're looking for: 4+ years' experience managing global/enterprise accounts in a SaaS, digital, or data-led environment. Proven track record in retention, growth More ❯