51 to 75 of 176 Customer Experience Jobs in the City of London

across key enterprise customers. This is an opportunity to join a proven technology business at a pivotal stage as it moves upmarket from mid-market to enterprise and redefines customer engagement through AI-powered solutions. The Role As a Senior Enterprise Account Executive, you will own a focused book of 30–50 enterprise accounts and lead a self-sourced … outbound-driven sales motion. You’ll consult with senior leaders on integrating Agentic AI into their customer success strategies, drive high-value enterprise deals, and influence how global brands deliver customer experiences. This is a strategic, hunter-focused role for ambitious sellers who thrive in high-growth, product-driven environments. Senior Enterprise Account Executive Responsibilities: Build and manage … building Articulate the value of AI solutions to both technical and business stakeholders Navigate complex enterprise sales cycles (typically 9–12 months) with multiple stakeholders Partner with product and customer success teams to ensure long-term customer value Maintain deep product and market knowledge in a rapidly evolving AI landscape Achieve a quota of $1.2M (~£1M) with a More ❯

Customer Success Manager – Early Stage Tech Start-up London | £35,000 – £50,000 📈 Shape the Customer Journey | Data-Driven | Hybrid (2–3 days/week in London) Are you passionate about building world-class customer experiences from the ground up? This is your chance to join a well-funded, mission-driven climate tech start-up that’s … transforming how people use and manage home energy. Backed by top-tier investors and growing fast, they’re looking for a Customer Success Manager to take ownership of customer onboarding, support, and communication — and help build the playbook for scale. 🚀 The Role You’ll be the go-to person for all things customer success , working at the … you’ll help shape how the business communicates with and supports its growing user base. This is a hands-on role perfect for someone with 1–4 years of experience who loves working in fast-paced environments, wearing multiple hats, and helping build something from scratch. 🔧 What You’ll Do Own the end-to-end customer success journey More ❯

Customer Success Manager – Early Stage Tech Start-up London | £35,000 – £50,000 📈 Shape the Customer Journey | Data-Driven | Hybrid (2–3 days/week in London) Are you passionate about building world-class customer experiences from the ground up? This is your chance to join a well-funded, mission-driven climate tech start-up that’s … transforming how people use and manage home energy. Backed by top-tier investors and growing fast, they’re looking for a Customer Success Manager to take ownership of customer onboarding, support, and communication — and help build the playbook for scale. 🚀 The Role You’ll be the go-to person for all things customer success , working at the … you’ll help shape how the business communicates with and supports its growing user base. This is a hands-on role perfect for someone with 1–4 years of experience who loves working in fast-paced environments, wearing multiple hats, and helping build something from scratch. 🔧 What You’ll Do Own the end-to-end customer success journey More ❯

resolve technical issues stemming from our client's usage of Meta advertising solutions. Escalate potential bugs to the product and engineering teams and drive resolution. Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met. Identify opportunities to optimize and automate workflows and support processes. Skills 2 Years+ in … the Digital Advertising and/or Technology industries. Experience with troubleshooting and ticket escalation. Experience translating technical concepts and solutions to non-technical audiences. Experience of using advertising technologies such as pixels, ad servers, auctions and delivery. Experience working with web technologies, including, but not limited to: HTML, CSS, JavaScript, HTTP. Experience working with SQL More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … to align with product readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment Prior team and stakeholder management experience More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … to align with product readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment Prior team and stakeholder management experience More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone with … strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective … and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and deliver regular More ❯

experienced Senior Contact Centre Engineer looking for a new challenge? Do you have a background in Telephony + UC with a strong understanding of design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone and Genesys along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and … colleagues, and clients, on exciting projects. Overview: We are seeking a seasoned professional with a strong telecom and contact centre background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone, Genesys or Avaya. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management … clients. Responsibilities: Solution Delivery and Integration: . Lead technical delivery of contact centre implementations across voice and digital channels. . Design and deploy IVR and queuing strategies aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access More ❯

of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London– 3 days in office/2 days remote Salary: Negotiable + bonus + healthcare, pension etc. Requirements for Product Specialist … At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash Excellent customer-facing skills You have a sales spark - while this role isn't a focussed sales role, this is required due to the nature of the role A motivated self … and written English Responsibilities for Product Specialist – Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify significant new projects Basic troubleshooting More ❯

of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London– 3 days in office/2 days remote Salary: Negotiable + bonus + healthcare, pension etc. Requirements for Product Specialist … At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash Excellent customer-facing skills You have a sales spark - while this role isn't a focussed sales role, this is required due to the nature of the role A motivated self … and written English Responsibilities for Product Specialist – Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify significant new projects Basic troubleshooting More ❯

AI is an end-to-end platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue. With … and outbound programs Evangelize DRUID brand in the marketplace by presenting, promoting, and selling our solutions by leveraging a value selling approach Establish, develop, and maintain positive business and customer relationships in the territory Develop trusted relationships with local partners and global systems integrators to cultivate new opportunities and drive successful customer implementations Monitor the company’s industry … competitors, new products, and market conditions to understand a customer's specific needs Update and maintain the CRM system Supply management with feedback on customer needs, problems, interests, activities, and potential for new products and services Continuously test and iterate outbound prospecting campaigns with tailored and personalized messaging. What you’ll bring to DRUID Strong track record of More ❯

AI is an end-to-end platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue. With … and outbound programs Evangelize DRUID brand in the marketplace by presenting, promoting, and selling our solutions by leveraging a value selling approach Establish, develop, and maintain positive business and customer relationships in the territory Develop trusted relationships with local partners and global systems integrators to cultivate new opportunities and drive successful customer implementations Monitor the company’s industry … competitors, new products, and market conditions to understand a customer's specific needs Update and maintain the CRM system Supply management with feedback on customer needs, problems, interests, activities, and potential for new products and services Continuously test and iterate outbound prospecting campaigns with tailored and personalized messaging. What you’ll bring to DRUID Strong track record of More ❯

Role: Product Manager - Customer Journeys 💰 Salary: £70,000- £80,000 (DOE) + Benefits 💼 Industry: Logistics & Technology 📍 Location: London – Hybrid Why join? Join a fast-growing logistics business transforming the way customers access and collect parcels. With core customer journeys already in place, this role focuses on scaling what works, optimising processes, and building next-generation services across a … national network. Key Responsibilities: Own end-to-end customer journeys for parcel drop-offs and collections Develop new services that work seamlessly across web and mobile platforms Manage the product roadmap and backlog for integrations with external partners Implement capacity management systems to ensure availability for customers Lead user journey mapping and stakeholder collaboration across customer-facing and … backend teams Drive continuous improvement based on usage data and customer feedback using Agile methods The ideal candidate: 3-6 years experience owning products end-to-end across multiple technical teams Skilled in user journey mapping and scaling customer-facing digital experiences Comfortable managing technical integrations and third-party partnerships Knowledgeable about logistics, fulfilment, or delivery operations More ❯

of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London– 3 days in office/2 days remote Salary: Negotiable + bonus + healthcare, pension etc. Requirements for Product Specialist … At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash Excellent customer-facing skills You have a sales spark - while this role isn't a focussed sales role, this is required due to the nature of the role A motivated self … standard Responsibilities for Product Specialist –Spanish-speaking - Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify significant new projects Basic troubleshooting More ❯

present regular sales reports, forecasts, and performance metrics to the executive team Manage the sales budget, ensuring optimal allocation and utilization of resources Coordinate with marketing, product development, and customer support teams to ensure a seamless customer experience Sales Responsibilities: Actively engage in selling GK8’s blockchain solutions to prospective clients, building and maintaining strong client relationships … product demonstrations to potential clients Qualifications : Bachelor’s degree in Business, Engineering, Finance, or a related field. An MBA or advanced degree is preferred Minimum of 7 years of experience in sales, with at least 3 years in a leadership role within the blockchain industry Strong technical background with an understanding of blockchain technology and fintech solutions Proven track … record of achieving sales targets and driving growth in a similar role Excellent leadership, communication, and interpersonal skills Strong negotiation and closing skills, with a customer-centric approach Ability to travel as needed to meet with clients and attend industry events Proficiency with CRM software and sales analytics tools More ❯

present regular sales reports, forecasts, and performance metrics to the executive team Manage the sales budget, ensuring optimal allocation and utilization of resources Coordinate with marketing, product development, and customer support teams to ensure a seamless customer experience Sales Responsibilities: Actively engage in selling GK8’s blockchain solutions to prospective clients, building and maintaining strong client relationships … product demonstrations to potential clients Qualifications: Bachelor’s degree in Business, Engineering, Finance, or a related field. An MBA or advanced degree is preferred Minimum of 7 years of experience in sales, with at least 3 years in a leadership role within the blockchain industry Strong technical background with an understanding of blockchain technology and fintech solutions Proven track … record of achieving sales targets and driving growth in a similar role Excellent leadership, communication, and interpersonal skills Strong negotiation and closing skills, with a customer-centric approach Ability to travel as needed to meet with clients and attend industry events Proficiency with CRM software and sales analytics tools More ❯

Your New Company A leading consumer brand is seeking a commercially minded CRM & Loyalty Data Analyst to supercharge the performance of its loyalty programme and drive customer-centric growth. This is a high-impact role where your insights will directly influence strategy, execution, and customer engagement. Your new role You'll be at the heart of a data … led transformation, helping shift the business from sales-driven to customer-driven decision-making. Using your expertise in Bloomreach and core analytics, you'll deliver actionable insights that increase visit frequency and lifetime value, contributing to a minimum of 3% LFL growth year-on-year. What you'll need to succeed 3+ years' experience with Bloomreach Engagement, including … segmentation, personalisation, and API integration Strong SQL and data analysis skills, with experience in visualisation and experimentation Solid understanding of GDPR, CCPA, and consent management within Bloomreach Proven ability to communicate complex insights to non-technical stakeholders Collaborative mindset, working closely with marketing, CRM, and commercial teams What you'll get in retur n You'll join a forward More ❯

Your New Company A leading consumer brand is seeking a commercially minded CRM & Loyalty Data Analyst to supercharge the performance of its loyalty programme and drive customer-centric growth. This is a high-impact role where your insights will directly influence strategy, execution, and customer engagement. Your new role You'll be at the heart of a data … led transformation, helping shift the business from sales-driven to customer-driven decision-making. Using your expertise in Bloomreach and core analytics, you'll deliver actionable insights that increase visit frequency and lifetime value, contributing to a minimum of 3% LFL growth year-on-year. What you'll need to succeed 3+ years' experience with Bloomreach Engagement, including … segmentation, personalisation, and API integration Strong SQL and data analysis skills, with experience in visualisation and experimentation Solid understanding of GDPR, CCPA, and consent management within Bloomreach Proven ability to communicate complex insights to non-technical stakeholders Collaborative mindset, working closely with marketing, CRM, and commercial teams What you'll get in retur n You'll join a forward More ❯

develop compelling proposals, and manage the full sales cycle. Ideal candidates will be client-focused, relationship-driven, and strategic in identifying how our products and digital solutions can meet customer needs and drive growth. Do you want to work in an agile company built on integrity, customer experience, and innovation — where you will be challenged, appreciated, and … Weekly fresh fruit Champagne & turkey at Christmas Measurable Outputs: Achievement of 100% annual GP target Accurate and up-to-date CRM entries Positive Net Promoter Score (NPS) from your customer base Completion of all required training modules Meeting activity targets including virtual, in-person, and external client engagements Team collaboration and positive contributions to the working environment What You … ll Bring: High ambition and self-drive Sales-oriented and target-focused mindset Ability to build and maintain a strong sales pipeline Outstanding customer service and relationship-building skills Proven sales, negotiation, and influencing experience Resilience in a fast-paced sales environment Experience in Managed Print Services and Digital Solutions A personal book of business and client More ❯

develop compelling proposals, and manage the full sales cycle. Ideal candidates will be client-focused, relationship-driven, and strategic in identifying how our products and digital solutions can meet customer needs and drive growth. Do you want to work in an agile company built on integrity, customer experience, and innovation — where you will be challenged, appreciated, and … Weekly fresh fruit Champagne & turkey at Christmas Measurable Outputs: Achievement of 100% annual GP target Accurate and up-to-date CRM entries Positive Net Promoter Score (NPS) from your customer base Completion of all required training modules Meeting activity targets including virtual, in-person, and external client engagements Team collaboration and positive contributions to the working environment What You … ll Bring: High ambition and self-drive Sales-oriented and target-focused mindset Ability to build and maintain a strong sales pipeline Outstanding customer service and relationship-building skills Proven sales, negotiation, and influencing experience Resilience in a fast-paced sales environment Experience in Managed Print Services and Digital Solutions A personal book of business and client More ❯

executing the organization’s technology vision, digital transformation, and innovation strategy. This leadership role will ensure the effective use of technology to support operational excellence, asset reliability, safety, and customer experience across all business functions. Key Responsibilities Develop and implement the company’s overall technology and digital strategy in alignment with corporate objectives. Lead the planning, design, and … implementation of enterprise systems, operational technologies, and digital platforms supporting rail operations, maintenance, and customer engagement. Drive innovation through emerging technologies such as AI, IoT, data analytics, and automation to enhance efficiency, safety, and sustainability. Oversee the management and modernization of IT infrastructure, cybersecurity, and data governance frameworks. Collaborate with executive leadership to identify technology-driven opportunities that improve … for digital transformation and IT performance, ensuring measurable value creation. Stay abreast of global rail technology trends and best practices to maintain a competitive and future-ready organization. Qualifications & Experience Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field. 15+ years of progressive experience in technology leadership, preferably within large-scale, asset More ❯

executing the organization’s technology vision, digital transformation, and innovation strategy. This leadership role will ensure the effective use of technology to support operational excellence, asset reliability, safety, and customer experience across all business functions. Key Responsibilities Develop and implement the company’s overall technology and digital strategy in alignment with corporate objectives. Lead the planning, design, and … implementation of enterprise systems, operational technologies, and digital platforms supporting rail operations, maintenance, and customer engagement. Drive innovation through emerging technologies such as AI, IoT, data analytics, and automation to enhance efficiency, safety, and sustainability. Oversee the management and modernization of IT infrastructure, cybersecurity, and data governance frameworks. Collaborate with executive leadership to identify technology-driven opportunities that improve … for digital transformation and IT performance, ensuring measurable value creation. Stay abreast of global rail technology trends and best practices to maintain a competitive and future-ready organization. Qualifications & Experience Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field. 15+ years of progressive experience in technology leadership, preferably within large-scale, asset More ❯

Our client is a leading European Customer Experience Transformation business, driving innovation through AI and Automation across global markets. They partner with some of the world’s largest B2C and B2B enterprises, delivering exceptional digital customer experiences through a unique blend of expertise, technology, and insight. Our client is now seeking a seasoned AI Commercial Specialist to … lead enterprise-level engagements internationally — driving growth, building executive relationships, and positioning AI-led, outcome-based solutions that transform customer experience. Key Responsibilities: Lead complex sales cycles with enterprise clients across international markets. Develop and execute commercial strategies for AI and automation-led transformation. Partner with pre-sales and solution teams to design scalable, value-driven propositions. Present and … and contribute to continuous commercial improvement. Ideal Profile: 8+ years’ experience in enterprise solution sales, business development, or commercial leadership. Proven track record of selling AI, automation, or CX transformation solutions in complex, multinational environments. Deep understanding of Conversational, Generative, and Agentic AI, as well as automation frameworks. Strong commercial acumen with experience managing £500K–£1M+ ACV deals. More ❯

Our client is a leading European Customer Experience Transformation business, driving innovation through AI and Automation across global markets. They partner with some of the world’s largest B2C and B2B enterprises, delivering exceptional digital customer experiences through a unique blend of expertise, technology, and insight. Our client is now seeking a seasoned AI Commercial Specialist to … lead enterprise-level engagements internationally — driving growth, building executive relationships, and positioning AI-led, outcome-based solutions that transform customer experience. Key Responsibilities: Lead complex sales cycles with enterprise clients across international markets. Develop and execute commercial strategies for AI and automation-led transformation. Partner with pre-sales and solution teams to design scalable, value-driven propositions. Present and … and contribute to continuous commercial improvement. Ideal Profile: 8+ years’ experience in enterprise solution sales, business development, or commercial leadership. Proven track record of selling AI, automation, or CX transformation solutions in complex, multinational environments. Deep understanding of Conversational, Generative, and Agentic AI, as well as automation frameworks. Strong commercial acumen with experience managing £500K–£1M+ ACV deals. More ❯

across their platform, applications, and AI-powered experiences. This isn’t analytics as usual. You’ll be defining an AI-native, developer-first analytics platform where real-time data, customer context, and machine reasoning come together to deliver insights that go far beyond traditional dashboards. You’ll own the product vision and roadmap for a next-generation analytics engine … source joins, and both human and AI-native querying (e.g. Text-to-SQL). Leverage in-app instrumentation (session replays, logs, engagement events) to enable observability, anomaly detection, and customer experience analytics. Build AI-Enabled Interactions Lead the development of agentic capabilities—such as natural language querying, AI-generated dashboards, and real-time recommendations—integrating structured data with … and notebooks. Design for Multiple Personas Create adaptable tools and visualizations that serve developers, product managers, GTM teams, and support leaders—balancing usability, flexibility, and technical depth. Champion Developer Experience Treat analytics as a product for builders: emphasize modular design, great documentation, clean APIs, and extensibility. Integrate Across the Stack Ensure seamless interoperability with the company’s knowledge graph More ❯