1 to 25 of 52 Customer Service Jobs in the City of London

with existing staff, sub-contractors, and suppliers to ensure new account and existing account progression, and any after-sales queries run smoothly. Role Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions. Resolving Problems: Investigating and resolving … customer issues, complaints, and technical problems efficiently. Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment. Providing Product Information: Offering detailed information about products, services, and features to customers. Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely … manner. Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions. Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience. Promoting Products and Services: Upselling and cross-selling products and services to customers. Building rapport with customers: Engaging More ❯

respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions … third party customers. What we're building We are looking for a Solution Architect to join our Architecture team and collaborate closely with our Customer-Focused Engineering product teams. In this role, you will define and deliver technology roadmaps and solution architectures, driving their successful implementation. This is a … unique opportunity to lead the technical evolution of CLUK's customer services business line, a shared service across our products, while shaping our CRM-based distribution services. By developing reusable solution components, you will play a key role in driving business growth, accelerating digital transformation, and enhancing customer More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … checks, and resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM … Focus on backup checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … checks, and resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM … Focus on backup checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt More ❯

post-implementation support Skills & Qualifications Experience customising, configuring and developing D365 CE solutions Strong working knowledge of one or more of the core modules - Customer Service, Sales, Field Service, Customer Insights Collaborate with technical teams to ensure successful solution delivery Engage with stakeholders both internal and More ❯

testing, and managing IT assets. Responsibilities: Provide first line technical support, responding to support queries in a timely manner. Maintain a high level of customer service when addressing support issues. Take ownership of support issues and seek closure, escalating more complex calls to third party IT support. Manage … have experience working in the Insurance industry. Strong technical skills and knowledge of computer systems and networks. Excellent problem-solving and troubleshooting abilities. Strong customer service and communication skills. Ability to manage time efficiently and prioritize tasks. Team player with the ability to work collaboratively. Please note that More ❯

testing, and managing IT assets. Responsibilities: Provide first line technical support, responding to support queries in a timely manner. Maintain a high level of customer service when addressing support issues. Take ownership of support issues and seek closure, escalating more complex calls to third party IT support. Manage … have experience working in the Insurance industry. Strong technical skills and knowledge of computer systems and networks. Excellent problem-solving and troubleshooting abilities. Strong customer service and communication skills. Ability to manage time efficiently and prioritize tasks. Team player with the ability to work collaboratively. Please note that More ❯

Functional Consultant Microsoft Dynamics 365 Field Service & CE Fully Remote (UK-based) Salary up to £60,000 + bonus An ambitious early-stage business is looking for a Functional Consultant for Dynamics 365 Field Service and other CE modules (Customer Service/Sales) a critical tool … for the business. The Role As Functional Consultant, you will take full ownership of Microsoft Dynamics Field Service product, acting as the vital link between business operations and technical solutions. You will manage change requests, and oversee the integration of acquired businesses into the group platform. Key Responsibilities Help … to define Product Strategy:Shape the vision and roadmap for the Dynamics 365 Field Service to support business growth. Collaborate with Stakeholders:Gather, prioritise, and translate business needs into detailed plans. Hands-On Configuration:Work with D365 CE and Field Services, making system adjustments and resolving issues swiftly. Enable More ❯

Functional Consultant Microsoft Dynamics 365 Field Service & CE Fully Remote (UK-based) Salary up to £60,000 + bonus An ambitious early-stage business is looking for a Functional Consultant for Dynamics 365 Field Service and other CE modules (Customer Service/Sales) a critical tool … for the business. The Role As Functional Consultant, you will take full ownership of Microsoft Dynamics Field Service product, acting as the vital link between business operations and technical solutions. You will manage change requests, and oversee the integration of acquired businesses into the group platform. Key Responsibilities Help … to define Product Strategy: Shape the vision and roadmap for the Dynamics 365 Field Service to support business growth. Collaborate with Stakeholders: Gather, prioritise, and translate business needs into detailed plans. Hands-On Configuration: Work with D365 CE and Field Services, making system adjustments and resolving issues swiftly. Enable More ❯

goals and outcomes. Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities. Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals. Can work collaboratively More ❯

Functional Consultant Microsoft Dynamics 365 Field Service & CE Fully Remote (UK-based) Salary up to £60,000 + bonus An ambitious early-stage business is looking for a Functional Consultant for Dynamics 365 Field Service and other CE modules (Customer Service/Sales) a critical tool … for the business. The Role As Functional Consultant, you will take full ownership of Microsoft Dynamics Field Service ... More ❯

of Audio Visual (AV) solutions for both residential and commercial sectors in London. We are looking for a highly skilled and motivated AV Field Service Engineer to join their team. The ideal candidate will be responsible for the installation, maintenance, troubleshooting, and servicing of AV systems at client sites. … This role offers an exciting opportunity to work with cutting-edge technology in both residential and commercial environments, providing exceptional technical support and service to their valued clients. Key Responsibilities: Maintenance & Repairs Perform routine maintenance, servicing, and repairs of AV systems, ensuring equipment is functioning properly and is up … downtime for clients. Conduct regular inspections of AV equipment and systems, identifying potential issues and recommending preventive measures. Client Support & Relationship Management Provide exceptional customer service by engaging with clients directly on-site, understanding their needs, and offering professional advice on how to use their AV systems effectively. More ❯

UK Wide) with operational hubs in City of London, West London & Edinburgh). £70k - £80k +Benefits. ServiceNow Administrator required by global A/V service provider with clients in both the public and private sector. Working within the technology team you will be responsible for designing and enhancing the … being used to support both the internal user based (1200 globally) along with all work undertaken on client sites. This therefore utilises both ITSM (Service Management) and ITAM (Asset Management) modules in the delivery of IT services for internal users and clients (Banks, Finance Company, Public Sector Organisation and … management of the platform making appropriate enhancements as required by the business. Secondly, you will undertake major projects at varying stages to deliver CSM (Customer Service Management), FSM (Field Service Management) and SPM (Strategic Performance Management for both internal and external projects) modules. It will be the More ❯

point of contact. Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation. Understand and detailed planning and designing for customer's PC and Network. PC/Network/Desktop Securityelement configuration includingday-to-day service delivery. Migration planning and execution. Support PC and … acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Utilize/update ticketing system. Documented approach for implementation and modification. Visit customer premises when required for project or maintenance … in English and speaking Japanese would be advantage. Ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience. Onsite Helpdesk Engineer - What's in it for you Exposure to a global organisation Great Benefits Package Free Travel to work More ❯

point of contact. Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation. Understand and detailed planning and designing for customer's PC and Network. PC/Network/Desktop Securityelement configuration includingday-to-day service delivery. Migration planning and execution. Support PC and … acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Utilize/update ticketing system. Documented approach for implementation and modification. Visit customer premises when required for project or maintenance … in English and speaking Japanese would be advantage. Ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience. Junior Helpdesk Engineer - What's in it for you Exposure to a global organisation Great Benefits Package Free Travel to work More ❯

London Zone 1-6! The purpose of the role is to provide technical support to customers, ensuring you are delivering a high level of customer service at all times and responding to support queries in a timely manner. As IT Engineer your responsibilities will include: 1st and 2nd … and administration of any cloud is preferred. Understand and detailed planning and designing for enterprise IT environment. IT element configuration including day-to-day service delivery. Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC …/Server Security systems. Project and service delivery schedule management. Documented approach for implementation and modification. The successful candidate will be an experienced Helpdesk Engineer with a wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud More ❯

it's a chance to join a forward-thinking organisation and gain hands-on experience with modern tools. Knowledge and Skills Understanding of IT Service Desk operations and best practices. Strong knowledge of hardware/software configurations and troubleshooting. In-depth experience with Microsoft Windows 10 and newer client … Active Directory administration (password resets) Excellent communication skills to explain technical concepts in accessible terms. Detail-oriented with a strong focus on documentation and customer interaction records. Experience Significant experience in IT support roles. Proven ability to deliver excellent customer service with patience and professionalism. Proficient in More ❯

be considered. What will you do as an IT Support Analyst? Work as the first point of call for incoming IT issues, provide excellent customer service and escalate when needed Connect virtual computers, allocate VMs, maintenance and technical configurations in accordance with training and documented procedures Provide technical More ❯

be considered. What will you do as an IT Support Analyst? Work as the first point of call for incoming IT issues, provide excellent customer service and escalate when needed Connect virtual computers, allocate VMs, maintenance and technical configurations in accordance with training and documented procedures Provide technical More ❯

Print Field Engineer/MFD/Photocopier FSE Location : Inner M25 Package : up to £40,000 + up to 25 days with length of service + training + pension + car ....... Concept are seeking either a skilled Production Print Technical Specialist or a skilled Photocopier engineer interested in … upskilling to PP . Your aim will be to deliver exceptional service and support to customers whilst maintaining field efficiencies and driving profitability. Working for an established and trusted supplier of Canon print devices my clients are now looking to expand their team and are recruiting for a skilled … PP or MFD Photocopier FSE. . Please only apply if you can offer flexibility on areas within the Inner M25 ! Key Responsibilities: Customer Service: Respond to call-outs with professionalism and efficiency, diagnose and resolve technical faults, and implement necessary technical modifications. This may involve work outside standard More ❯

Summary of Role We are looking for a highly experienced and competent Security Systems Service Engineer. You will be servicing security systems i.e. Intruder Alarms, CCTV & Access Control Systems to the relevant industry standards, using your exceptional technical industry knowledge. Ideally you will have experience of/and or … annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. What we will need from you Experience within Electronic Security … industry. Experience of IP based networks and security systems. Full UK driving license. Ability to lift and climb ladders. Experience working in a customer facing environment. Problem solving skills. Customer focus with ability to communicate effectively with a range of customers. Experience of/and or knowledge of More ❯

The Company: Our client is transforming the way businesses grow and operate! Their AI-powered platform helps companies organise leads, automate workflows, and enhance customer interactions, giving them the competitive edge to scale with ease. They believe that businesses should be able to focus on what truly matters - their … built smart, intuitive solutions that simplify lead management, streamline operations and boost conversions. Their software is powerful yet simple, accelerating sales growth and improving customer experiences. If you're excited about AI, automation, and shaping the future of customer engagement, this is the opportunity for you! What's … leadership role and begin to build a team under you. About you: Recent graduate (STEM or medical-related degrees beneficial but not essential) Some customer-facing experience (e.g. hospitality, front desk, sales, or customer service) would be advantageous Highly coachable and eager to progress. Strong communication skills More ❯

engineering platforms * Applying Agile software development methodologies and principles, including work estimation techniques * Working closely with key stakeholders and providing a high level of customer service in a friendly, professional manner * Leveraging strong analytical abilities and creative problem solving * Learning new tools and technologies with a high degree More ❯

Job Title: IT Engineer 1 Location: London - Hybrid Contract Type: 6 months We are seeking a skilled and customer-focused IT Engineer 1 to join our team. The ideal candidate will have at least 3 years of hands-on experience supporting hardware, software, AV equipment, and network systems in … IT equipment and liaise with vendors for support and procurement. Audit and revise IT policies to ensure secure and efficient operations. Provide high-quality customer support to internal users. Minimum Requirements: 3+ years' experience in IT support or similar role. Strong working knowledge of Windows 10/11 and … macOS environments. Excellent troubleshooting, diagnostic, and problem-solving skills. Outstanding customer service and communication abilities. Desirable Skills (Nice to Have): Experience installing and troubleshooting business applications (e.g., MS 365, Adobe products). Basic network troubleshooting skills (e.g., LAN/WAN, IP configurations). This is an urgent vacancy More ❯

to lead the organisation in driving a positive and responsible approach to business continuity and crisis management in an environment of increasing regulatory and customer attention: Develop and oversee the embedding of a consistent crisis management framework across the group, including toolsets and plans Develop and implement a crisis … Support the TCR & Group Risk brand in developing strong relationships with business stakeholders that fosters transparent and informed risk management and ownership Support good customer service and business resiliency through best practices that are proportionately applied and that in so doing meet regulatory expectations and requirements (where applicable … Key Responsibilities Operationalise a business continuity and crisis management framework that meets customer, market and regulatory expectations Provide Executive and Board Risk Committee papers on relevant topics, including strategic scenario analysis and recommendations Provide 2nd line oversight for Business Continuity and IT Disaster Recovery testing Deliver a group-wide More ❯