1 to 25 of 68 Customer Service Jobs in the City of London

IT Support Engineer/Service Desk Analyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets is required for a multi award-winning Managed Service Provider based in the City of London. ALL LEVELS OF IT EXPERIENCE CONSIDERED As a successful candidate you … a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst/IT Technicianwho has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets. Working as IT Support … Engineer/Service Desk Analyst/IT Technician you will support prestigious businesses around Microsoft Cloud/Azure, Support Microsoft Environments, IT Security and IT Transformation. The company will provide additional training, but you will need a solid foundation in IT to start with. As an IT Support Engineer/Service Desk Analyst/IT Technician you will More ❯

make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up … provide reporting. Your Responsibilities and Tasks Monitoring & Incident Detection Implement and manage Azure Monitor, Application Insights, and Log Analytics to track system performance. Set up automated alerts for App Service, SQL Database, and Blob Storage to detect anomalies. Create and maintain synthetic monitoring for proactive issue detection. Establish real-time dashboards to track system health. Escalate detected incidents immediately … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop More ❯

virus software, office productivity applications and time entry systems. Providing training for new starters on relevant IT systems and services. Familiarity with best practices for recording , updating and resolving service requests and incidents , preferably on ServiceNow. Skills , experience and qualifications required : A Computer Science or similar IT oriented degree or equivalent experience. At least one long term experience in … Directory, Windows 10 operating systems , Microsoft Office suite, Microsoft 365 and Microsoft Cloud Services. Strong remote support experience for supporting EMEA offices without a Support Engineer on-site. Advanced customer services skills. Fluent English with fluency in other languages ( French, German, Spanish, Italian or Finnish) being highly beneficial due to the international nature of the company. The right to More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will More ❯

of London IT Support Engineer Main Responsibilities: Daily Operation Provide 1st line level of technical or business system support via telephone, email, and online tickets Support, maintain, and improve customer services Assist other team members in Europe or back office/project members Assist customer HQ in Japan and third-party vendors Work proactively to ensure prompt resolution … of support cases, timely project completion, and the highest levels of customer satisfaction Understand and comply with the customer’s IT policies and procedures Administrative Tasks (based on customer requirements) IT compliance reporting and tasks, e.g., SOX compliance, user ID/device inventory updates Produce monthly IT reports and newsletters Update and maintain intranet contents User support … for user ID management systems and other internal systems System Integration/Maintenance Services Support system integration and maintenance tasks on behalf of the customer Maintain related documents, including user manuals Summarise customer requirements for system integration services Project Management Act as project coordinator as a representative of the customer Assist other on-site engineers in implementing More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development … requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or its frameworks … knowledge of insurance/reinsurance specific business applications such as Policy Administration System suites, Quote & Bind Portals, Claims Management systems. Experience in implementing complex, highly configurable technologies, preferably ServiceNow Customer and Industry Workflow Solutions Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development Experience with ServiceNow modules like incident, request, change, maintenance window, SLAs More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development … requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or its frameworks … knowledge of insurance/reinsurance specific business applications such as Policy Administration System suites, Quote & Bind Portals, Claims Management systems. Experience in implementing complex, highly configurable technologies, preferably ServiceNow Customer and Industry Workflow Solutions Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development Experience with ServiceNow modules like incident, request, change, maintenance window, SLAs More ❯

currently recruiting for a Conference Centre Technology Specialist II, to work Monday to Friday 9.30am to 5.30pm, in our London office. POSITION OVERVIEW Primary responsibilities include providing white glove service to all users of the Conference Centre. Our Conference Centre is used for high-level, fast-paced meetings, depositions, video conferences and small to large-scale events. The candidate … changed as necessary.) This position requires strong people skills due to the high-level clients that we serve, such as share partners and clients. The candidate must have excellent customer service skills and be able to provide white glove service to all users of the conference centre. The candidate must establish and maintain effective, courteous relationships with … customers and team members. Always speak and act with the customer in mind. Strong analytical reasoning and AV troubleshooting skills are a plus. Individual must also possess excellent judgment regarding local Conference Technology matters. Must be able to assess situations quickly and proactively to ensure customer/client satisfaction. Excellent verbal and written communication skills are necessary in More ❯

highly high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The individual will also be required to assist the Firmwide IT Service Desk by providing 1st line phone support to our customers. In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise … in providing prompt, professional and courteous services on all customer requests, problems, and queries. The candidate must have excellent oral and written communication skills, must show strong interpersonal and customer service skills, and must have the ability to be process-oriented yet flexible. The candidate must be able to interact with individuals of all levels throughout the … remote venues. A+ and/or Microsoft certification are desirable. ITIL Foundation certification is desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Help Desk experience a plus. Audio Visual experience a plus. Asset Management experience a plus More ❯

such as free travel in London Zone 1-6! The purpose of the role is to provide technical support to customers, ensuring you are delivering a high level of customer service at all times and responding to support queries in a timely manner. As IT Engineer your responsibilities will include: 1st and 2nd level troubleshooting with customers and … The experience of design, installation and administration of any cloud is preferred. Understand and detailed planning and designing for enterprise IT environment. IT element configuration including day-to-day service delivery. Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Server Security systems. Project … and service delivery schedule management. Documented approach for implementation and modification. The successful candidate will be an experienced Helpdesk Engineer with a wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud, Office/Mailer, Switch/Router/IPT and firewall products. As IT Engineer you More ❯

to provide first and second-line technical support for all staff and pupils as one of the three points of contact for all IT-related support calls and IT service desk tickets. Prioritising calls and escalating to the IT Systems Manager if necessary. The IT Support Engineer will be responsible for mobile technology and covering hardware and software used … all incoming calls, and provide a professional first point of contact for all staff, pupils and external clients such as parents. Taking ownership of assigned tickets through the IT service desk, and ensuring a prompt and efficient service, escalating to Systems and Data Managers if necessary. Provide support to staff with the delivery of IT resources for events … of Office 365 is required. Experience of using Azure Active Directory to manage users and devices is an advantage. Passion for and knowledge of current technology. A commitment to customer service and their experience. Ability and willingness to learn new technologies, practices and a commitment to learning and development. Flexible, adaptable and diplomatic in their approach to work. More ❯

JD.com (NASDAQ: JD; HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading global technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with … framework, providing guidance on category planning, pricing, and marketing. Monitor merchant performance and implement data-driven enablement initiatives, including training and compliance programs. Collaborate cross-functionally with logistics, payment, customer service, and technical teams to optimise the full fulfilment cycle (e.g. bonded/overseas warehouse management), reduce operational costs, and enhance customer experience. Define and track platform More ❯

You: Ideally, you'll bring at least 3 years of experience in a similar support role. We're looking for someone with: Excellent user-facing skills and a strong customer service approach. Previous experience working within the creative industry is highly desirable. Desirable Technical Experience: Microsoft Windows (client and server environments) Microsoft Entra ID (Azure AD) & Active Directory More ❯

Purpose: The clue’s in the name, this role is all about service. As a Customer Service Advisor you will be the first point of call for many of our customers, whether in store or through one of our online customer service channels. Impeccable communication skills are essential, along with having the ability to effectively deal … with customer queries in a cool, calm and collected manner. If ‘dedicated’, ‘diligent’ and ‘decisive’ describe you down to a T, then Customer Services may just be the perfect place for you. ROLE + RESPONSIBILITIES: Customer Focus Replies to customer queries articulately, professionally and in a timely manner both in person and online. Aims to provide … an outcome with first-time response or face to face solution. Provides consistent, accurate and helpful information to customers. Ensures customer follow-up is completed within department SLAs and as necessary escalates complaints. Standards Answers queries using accurate and appropriate language in all physical, verbal and written communications. Completes processes efficiently and correctly, specifically transactions on POS or in More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce … New Org CRM, Field Service & Visual remote assistance, Telephony, and Infor CPQ. This role will require you to audit the current training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both More ❯

based in Henley-On-Thames (Need to be able to commute to the office). Your new role Senior Desktop Support Analyst What you'll need to succeed Excellent customer service and communications skills. Previous experience doing VIP Support/C-Suite support is highly preferable. In-depth experience in a customer-facing 'desktop' support role, preferably More ❯

About the Company It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close … as needed. This role is also responsible for consulting with the client regarding best practices and client business needs in order to best configure the software and provide exceptional customer service. Responsibilities Manages a diverse portfolio and delivers mid-market to large-scale implementation projects, spanning multiple sectors. Drives and manages all implementation milestones to completion within budget, scope … schedule, and customer satisfaction. Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc. Utilizes business acumen, Accounting/Finance Industry knowledge, and product knowledge to serve as a trusted advisor and become an application expert to address client use cases and business challenges. Builds strong and positive relationships with More ❯

methodologies (ISO27001/2, IEC 62443, ANSSI, NIS, NIST...) Soft Skills Required: Mindset is key: you’re motivated, dynamic, and autonomous You enjoy teamwork and value mutual support and customer service You know how to organize your activities, multitask, prioritize, and raise alerts when needed You have good writing skills, good spelling, and you're comfortable with Microsoft … pay within the market range for all roles and keep pace with inflation on average. Other benefits include: 25 days’ annual leave, 1 extra day gained per year of service up to 28 days. Options to carry over 5 days. Our L&D program, we work with various platforms including Cybrary, Udemy, Preply, Pluralsight, Swift and HTB ensuring our More ❯

domain. Key Responsibilities: 1. Solution Architecture & Innovation Define and design GenAI-driven architectures tailored to finance-specific use cases, including: Intelligent document processing (KYC/AML) Conversational finance assistants (customer service, advisory) Automated risk and compliance workflows Synthetic data generation for testing and modeling Personalized financial insights and reporting Select the right GenAI technologies (open-source, proprietary, cloud … or hybrid) to meet client goals without being tied to a specific vendor stack. Lead solution blueprinting, technical feasibility assessments, and road mapping. 2. Customer & Executive Engagement Act as the primary GenAI thought leader in strategic client engagements. Conduct discovery sessions, co-creation workshops, and presentations to business and IT stakeholders (including C-suite). Translate complex AI capabilities More ❯

Field Service Engineer – Join ENVEA's Dedicated Team! West London - M4 Corridor Are you passionate about tackling technical challenges, delivering excellent customer service, and making a real impact in the field? At ENVEA , we’re looking for a talented and enthusiastic Field Service Engineer to join our team in the UK! Why Choose ENVEA? As a … ll help you build confidence and excel in your role. What You’ll Do In this exciting and varied role, you’ll be the face of ENVEA, delivering expert service and support to customers in your allocated region. Your responsibilities will include: On-Site Expertise : Repair, commission, calibrate, and fault-find (to board level) ENVEA’s state-of-the … art equipment at industrial sites. Customer Training : Help customers maximise the potential of their systems with training on functionality and maintenance. Problem-Solving : Diagnose technical issues and provide clear solutions, becoming a trusted advisor to our clients. Feedback and Collaboration : Share your field insights with our internal teams to drive product improvements and future innovations. Documentation : Accurately maintain service More ❯

available for a Desk Side and Technology Support Analyst to join a dynamic IT team. This role is crucial for ensuring the resolution of all 2nd Line incidents and service requests within the specified region. The ideal candidate will have a robust understanding of technology coupled with exemplary customer service skills to manage and resolve issues efficiently … and prioritise all 2nd line incidents and requests according to defined SLAs, ensuring 100% adherence to best practice guidelines. Perform general troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT hardware, record, and track assets during deployment according to IT Services standards and workflow procedures. Provide continual and regular … and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks. Support the setup of new offices, sites, or projects across the local region. Manage Service Now 'Stock Rooms' and take ownership of the goods receipting process. Responsible for the recycling of all redundant IT equipment and technologies, ensuring correct disposal according to Asset Disposal More ❯

OS. Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive. Job Summary We’re looking for a hands-on … are set up correctly, shipments flow smoothly, and technical issues are resolved quickly to keep order fulfilments on track. Responsibilities Oversee day-to-day carrier operations, including account setup, service mapping, and shipping rule configurations. Maintain and troubleshoot integrations between ecommerce platforms (e.g., Shopify, WooCommerce, Magento) and shipping label software (e.g., ShipStation, Shippo, EasyPost). Monitor label generation and … shipment flows, ensuring accurate rates, service selections, and timely dispatch. Liaise with carriers (e.g., Royal Mail, DPD, DHL, FedEx) for technical support, service updates, and operational issues. Maintain up-to-date documentation for shipping configurations, carrier credentials, and SOPs. Support the Sales and onboarding team with shipping label errors, returns processing, and commercial invoice approval. Occasionally, support the More ❯

insurance and reinsurance-portfolio analytics software products (FireAnt). This role requires a balance of strategic thinking, leadership, and hands-on execution to drive product innovation, market success, and customer satisfaction. The ideal candidate will work within our analytics team and collaborate closely with IT, Finance, Data, Underwriting, and other key stakeholders to deliver best-in-class software products … to partners' offices across the world, with an initial focus on the Middle East Roadmap Development: Define, maintain, and communicate the product roadmap, ensuring alignment with internal and external customer needs, technological advancements, and competitive landscape Cross-Functional Leadership: Partner with teams from across the business on requirements capture, design, service management, support and end-users to drive … product initiatives from conception to launch Customer & Market Insights: Conduct market research, gather internal and customer user feedback, and analyse data to identify trends, opportunities, and areas for product improvement Stakeholder Management: Act as a leading advocate for the product internally and externally, engaging with executives, customers, and partners to ensure alignment and adoption Performance Measurement: Define and More ❯

Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the … be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the Clients on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the client … this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff More ❯