Customer Success Associate- German Speaking
- Hiring Organisation
- Monotype
- Location
- City of London, London, United Kingdom
centric Customer Success Associate to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will combine onboarding expertise, relationship management, and proactive engagement to ensure customers achieve their desired outcomes throughout their lifecycle. We require someone who is fluent in both English … German to help support our German-speaking customer base. What you’ll be doing : Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days. Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early adoption. Utilize automation tools and standardized playbooks to streamline onboarding ...