Service Delivery Manager
- Hiring Organisation
- UP3
- Location
- City of London, London, United Kingdom
business and drive continuous service & process improvement and evolution. You will ensure that SLAs and KPI's are met and that reporting, and performance management targets are met. You will be an advocate of our customers internally in UP3, working closely alongside our Customer Success Managers … relationships with customer operational stakeholders, acting as the primary point of contact for all Managed Service related issues. SLA: Oversight and reporting of SLAs, performance management and contractual obligations. You will continuously review the measures and metrics in use to measure performance, always looking for opportunities ...