1 to 25 of 63 Support Analyst Jobs in the City of London

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT Support More ❯

Social network you want to login/join with: Information Technology Support Analyst, london (city of london) col-narrow-left Client: The Phoenix Group Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: IT Support Analyst 5 days on site in London Office -- M-F 8:30 AM- 6 PM Position Summary The IT Support Analyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills, with a focus on diagnosing and resolving support requests in a timely and … professional manner. Job Responsibilities Respond to and resolve all IT support calls/emails for all locations Provide IT Support for all employees, in offices and working virtually Serve as the first point of contact for technical support in the local office (office-based and remote) and global offices. Maintain, configure, deploy, and repair computer and printer More ❯

PLEASE NOTE EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL* IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Service Desk … Analyst/1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have … excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all More ❯

Note: Experience working in a law firm is essential. IT Support Analyst (Law Firm), London (City of London) Client: DGH Recruitment Location: London (City of London), United Kingdom Job Category: Other EU work permit required: Yes Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 Job Description: This is a fantastic opportunity for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join a global law firm based in London on a permanent basis. Summary: The Service Desk Analyst will report to the Service Desk Manager, supported by Service Desk Specialists and the Senior Service Desk Specialist. The role involves being the primary point of contact within the IT Service … Desk, requiring excellent customer service skills, multitasking ability, and composure under pressure. Key Responsibilities: Providing professional and consistent technology support to all staff Responding to incidents and requests reported via all mediums Accurately recording incidents and requests, ensuring response within the set SLA Maintaining and updating incident/request records Alerting senior team members of recurring incidents and potential More ❯

EXCITING OPPORTUNITY for a Junior IT Support Specialist Location: SE1, Central London Salary: £25K to £28K Join one of London's finest Financial Services Firms! Are you a tech-savvy problem-solver ready to make your mark in the fast-paced world of finance? We're seeking a dynamic Junior IT Support Specialist to join our cutting-edge … IT operations team at our prestigious London headquarters. What You'll Do: Provide exceptional IT support to high-profile executives and staff across our organisation Work with the latest technologies including Microsoft O365, Teams, virtualization, and enterprise applications Build and configure user systems, manage Active Directory, and maintain critical IT infrastructure Collaborate with our managed service provider on exciting … and social media management Contribute to our knowledge base and help shape IT processes that drive business success What We're Looking For: 2+ years of hands-on IT support experience with multiple operating systems and devices Strong background in Windows Server tools, networking concepts, and information security Experience with telephony/VOIP systems and supporting remote users Proficiency More ❯

IT Application Support Analyst London Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in over 700 business locations. Due to business requirements, we are now looking to … Deputy Head, Corporate Banking. Please note that this is a hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: As IT Application Support analyst, you would be expected to perform functional support duties and provide technical assistance to users on a range of core banking products, online banking products and … other critical business applications. The opportunity is for IT Application support analyst person with a proven and demonstrable product and applications support or development background specifically in the banking industry. 1. Carry out day to day support, maintenance/Upgrade and administration on all the bank’s application systems and interfaces. 2. Resolve any application issues More ❯

IT Support Analyst £35,000 - £40,000 per annum Full time – Central London – Office based 5 days per week Is this the IT Support Analyst role for you? Crone Corkill are partnering with a longstanding, boutique client who are looking to onboard an IT Support Analyst to focus on 1st/2nd Line responsibilities … between themselves and their sister company. Working as part of a newly merged, close-knit team, your key focus will be on Desktop Support for circa 250 London based end users across both businesses. You’ll be one of the main points of contact for IT Support related issues, escalating where appropriate. One business has a Windows/… so experience using the tools within is very advantageous. Given the size of each business, it’s important for my client that the person joining has experience providing IT Support within an SME environment. Candidates without this may not be considered. What will you do as an IT Support Analyst? Support users in the office, over More ❯

IT Application Support Analyst London FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. … Due to business requirements, we are now looking to acquire the services of an experienced IT Application Support Analyst. Please note that this is a hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: As IT Application Support analyst, you would be expected to perform functional support duties and … provide technical assistance to users on a range of core banking products, online banking products and other critical business applications. The opportunity is for IT Application support analyst person with a proven and demonstrable product and applications support or development background specifically in the banking industry. 1. Carry out day to day support, maintenance/Upgrade More ❯

Social network you want to login/join with: Junior IT Support Analyst, london (city of london) col-narrow-left Client: Computappoint Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: EXCITING OPPORTUNITY for a Junior IT … Support Specialist Location: SE1, Central London Join one of London's finest Financial Services Firms! Are you a tech-savvy problem-solver ready to make your mark in the fast-paced world of finance? We're seeking a dynamic Junior IT Support Specialist to join our cutting-edge IT operations team at our prestigious London headquarters. What You … ll Do: Provide exceptional IT support to high-profile executives and staff across our organisation Work with the latest technologies including Microsoft O365, Teams, virtualization, and enterprise applications Build and configure user systems, manage Active Directory, and maintain critical IT infrastructure Collaborate with our managed service provider on exciting projects spanning security, networking, and system optimization Develop your skills More ❯

ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Support Analyst (2nd line) to join one of our major projects, the Southern Renewals Enterprise (SRE) project based in Blackfriars, with travel across our sites in Kent, Croydon and … Sussex. Reporting into our ICT Delivery Manager, you will be supporting with mainly 2nd line but some first line support to our project user base of over 1400+ based over 5+ sites. This role will be based at our Blackfriars project site office with travel across our site (Kent, South London and Sussex). About our project The Southern … VolkerFitzpatrick and VolkerRail and through our collective strength, capability and knowledge we will own and deliver the renewals programme. Together we achieve and share in success. About our role Support the Head of IT in all aspects of delivering IT support to SRE. Provide end-to-end support for all IT issues, covering both 1st and 2nd More ❯

Support Analyst – IT Operations Permanent | Hybrid | London Bestman Solutions is working with a security-focused, not-for-profit organisation to hire a Support Analyst – IT Operations to join a collaborative internal ICT team. This is an excellent opportunity for someone who enjoys solving technical problems, thrives in a close-knit environment, and wants to be part … of a mission-led organisation delivering real-world impact in the cybersecurity and intelligence space. You’ll be the go-to person for first-line IT support across the organisation — resolving issues, setting up systems, and keeping things running smoothly for both office-based and remote colleagues. You’ll play a hands-on role in day-to-day operations … while contributing to a secure and reliable tech environment. What You’ll Be Doing Responding to support requests via phone, email, or in person Troubleshooting hardware, software, and network issues Supporting remote users and maintaining IT equipment (laptops, desktops, peripherals) Managing onboarding and offboarding tasks for new starters and leavers Performing routine system maintenance, updates, and fault diagnostics Escalating More ❯

approach, Squarepoint also runs discretionary strategies to augment our systematic approach and monetize opportunities which may not be suitable to be traded in a systematic strategy. Role: Trade Flow Support - Trading Application Support Team: Technology Operations Location: London Position Overview: Manage global trading platform readiness: pre-trading & post-trading Provide monitoring and support for end to end … trade flow impact and preempt outages Incident management: create and send reports following established process Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams Support scheduled changes: application deployments, network implementations and server maintenance Oversee automated processes, scheduled jobs and regular reports Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc. Identify … such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation, collaboration with internal and external teams Required Qualifications: Hands on trade flow support experience a must Proficient in Linux OS Proficiency with Bash and a scripting language such as Python or Perl required Detailed practical knowledge of FIX. Ideally, familiarity with native More ❯

client is a market leading Energy & Commodities Trading business focused on delivering sustainable energy solutions and trading power and gas across Europe. They are currently looking for a Desktop Support Analyst to ensure the smooth operation of their end-user computing environment. What You'll Get An opportunity to work in one of the most exciting and successful … market leading compensation package including basic salary and annual bonus. Benefits including pension contribution, healthcare, life assurance and 25 days annual leave. What You'll Do As a Desktop Support Analyst, you will be the first line of technical support for employees, ensuring their desktop environments are running smoothly and securely. You will provide timely and effective … technical support for hardware, software, and networking issues across a hybrid work environment. Provide 1st and 2nd line desktop support for Windows and Mac environments, including laptops, desktops, mobile devices, and peripherals. Troubleshoot and resolve hardware, software, and connectivity issues for on-site and remote users. Deploy, configure, and maintain end-user hardware and software in accordance with More ❯

Help Desk – Desktop Support Analyst Location: London (occasional travel required) Competitive Salary + Comprehensive Benefits We're currently working with a prestigious global investment and advisory firm to find an experienced Help Desk – Desktop Support Analyst I for their London office. This is an exciting opportunity to join an employee-owned organization known for its client … culture, strong values, and forward-thinking approach to technology and service delivery. In this role, you’ll be the face of the IT team — providing critical desktop and remote support to internal users across multiple global locations. You’ll troubleshoot a wide range of technical issues, contribute to process improvements, and ensure seamless onboarding experiences for new employees. What … You'll Be Doing: Providing top-tier IT support (in-person, phone, remote) to employees at all levels Troubleshooting and resolving desktop, mobile, printing, and network issues Managing user accounts via Active Directory and working within an enterprise Windows environment Supporting software deployment, patching, and security remediation Managing hardware assets and supporting onboarding/offboarding procedures Collaborating with vendors More ❯

IT Application Support Analyst (Flexcube experience essential) London Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in over 700 business locations. Due to business requirements, we are … Deputy Head, Corporate Banking. Please note that this is a hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: As IT Application Support analyst, you would be expected to perform functional support duties and provide technical assistance to users on a range of core banking products, online banking products and … other critical business applications. The opportunity is for IT Application support analyst person with a proven and demonstrable product and applications support or development background specifically in the banking industry. 1. Carry out day to day support, maintenance/Upgrade and administration on all the bank’s application systems and interfaces. 2. Resolve any application issues More ❯

Application Support Analyst | PowerShell, SQL - Front Office, Energy Trading | £82,000 + Bonus + Benefits | Permanent | 2-3 days onsite | London Application Support Analyst is needed for a Cross Asset Trading House delivering both technical and procedural assistance to internal teams and external stakeholders in the front office. . Acting as a key point of contact … swift resolution of outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. -This role will be working within the Front Office Teams and would require experience within Trading Platforms and understanding the full Trade Lifecycle. Day to day, this … role will involve PowerShell scripting which is a key part of the role, and work in SQL including querying, tables, and schemas. 📍This Application Support Engineer role is permanent position. 📍Hybrid working. 2-3 days a week in the office. Near Victoria Station 💰 Paying up to £82,000 per annum. 🧑‍💻 PowerShell, SQL, Trade Lifecycle, and Financial Services Main responsibilities More ❯

Application Support Analyst | PowerShell, SQL - Front Office, Energy Trading | £82,000 + Bonus + Benefits | Permanent | 2-3 days onsite | London Application Support Analyst is needed for a Cross Asset Trading House delivering both technical and procedural assistance to internal teams and external stakeholders in the front office. . Acting as a key point of contact … swift resolution of outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. -This role will be working within the Front Office Teams and would require experience within Trading Platforms and understanding the full Trade Lifecycle. Day to day, this … role will involve PowerShell scripting which is a key part of the role, and work in SQL including querying, tables, and schemas. This Application Support Engineer role is permanent position. Hybrid working. 2-3 days a week in the office. Near Victoria Station Paying up to £82,000 per annum. ‍ PowerShell, SQL, Trade Lifecycle, and Financial Services Main responsibilities More ❯

Front office Application Support Analyst. Commodities Trading Firm. Permanent role £Market Rate + Discretionary Bonus and Benefits. Hybrid Central London. My client is a top tier commodities trading house based in Central London. They are looking for a permanent Application Support Analyst. Team The Application Support team provides comprehensive support for all applications to the trading … business ensuring best practice is applied to system support, upgrades, testing and procedures. The team has a broad range of technical skill sets and is dynamic yet highly disciplined in its approach. As the primary interface between the business and the various IT departments, an understanding of the business context in which the trading applications are deployed is of … paramount importance. Position purpose To provide support of both in-house and vendor supplied applications in the Front Office. The role will support traders and analysts while working closely with our core functions area. Main responsibilities Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications More ❯

staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT Support Engineer/Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support, you … Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. Diagnose and resolve technical hardware … Setting up and maintain AV and conferencing equipment. Travel within Zone 1 in London to various company locations How will we help you succeed? Online continuous learning subscription to support your growth and career. Mentorship within the team to help with obstacles and learn from them together. An environment where teamplay and individuality are equally cherished. Opportunities to be More ❯

Application Support Analyst - Energy Trading/Commodities is a must/London City/£70K-£80K Our client is a leading global financial services platform, delivering vital liquidity, market access, and infrastructure services across the energy, commodities, and financial markets. With a rich history dating back nearly a century and headquarters in London, they are at the forefront … of the industry. As an Application Support Analyst - Energy/Commodities , you will play a crucial role in providing technical support for front office and post-trade applications, including trade capture, market data, settlement, and clearing systems. You will also manage incidents, drive resolution, and collaborate closely with the infrastructure team, service desk, and wider IT group. … Key Responsibilities: Support trading and back-office platforms for internal and external clients. Offer second and third-line support to business users. Create and deploy PowerShell scripts for business functions. Manage new system analysis and implementation. Provide incident management per ITIL standards. Communicate system changes between technology departments and business groups. Maintain high standards of process and trading More ❯

Investment Bank - Application Support Analyst - Global Equity Technology A global investment bank is looking for an experienced Application Support Analyst to join its Global Equities Technology group. This role supports a complex front-to-back trading platform critical to multiple business functions including Front Office, Risk, Finance, and Operations. This is a high-impact role for … someone who thrives in fast-paced environments, enjoys problem-solving, and wants to work across the full trade lifecycle in a global organisation. Responsibilities: Provide hands-on support for enterprise-scale trading applications, ensuring maximum system availability. Manage incidents and issues raised by Front Office, Risk, Finance, and Operations teams. Collaborate with developers, infrastructure teams, and vendors to troubleshoot … or Calypso. Familiarity with enterprise messaging systems (Solace, Tibco EMS, MQ). Exposure to CI/CD pipelines and deployment automation tools. Experience in a 24/7 global support environment. More ❯

Job Title : IT Support Analyst (L1/L2) Location : Mayfair, London [Onsite – 5 days] Type : Full-time Salary : Up to £45,000 + Bonus Structure Join a High-Performance Team Supporting a Sophisticated IT Environment in Central London A prestigious and award-winning investment firm based in Mayfair is expanding its internal IT function. This is a unique … opportunity for an ambitious IT Support Analyst to work directly with senior stakeholders in a fast-paced, high-performing environment. You will support the core IT infrastructure, contribute to system upgrades and projects, and help maintain a secure and stable environment across networking, systems, and end-user services. Your Role: A hands-on support position that … in technical project delivery. You will act as the first point of contact for IT-related issues while also contributing to infrastructure enhancements and documentation improvements. Key Responsibilities User Support & Troubleshooting Act as the go-to contact for all IT-related user issues and service requests Diagnose and resolve hardware, software, network, and system-related problems Maintain clear documentation More ❯

Application Support Analyst – Surveillance Systems 💷 £550–£650 per day | Outside IR35 | 6-12 month rolling contract 📍 Central London | 5 days a week on site You’ll be working for a global financial services firm, supporting a wide range of front-office and post-trade systems with a particular focus on Surveillance, Trading, and Market Connectivity platforms. This is … matters: As a business, we promote an inclusive and supportive environment for all genders We’re committed to creating a workplace where everyone feels welcome and valued We actively support gender diversity and inclusion We foster a culture that supports work-life balance and equal opportunity ✅ What you’ll be doing: Providing 2nd/3rd line support across … Leading vendor upgrades and mandatory exchange changes Working with stakeholders across tech and the business to keep systems live and efficient 🔧 What you’ll need: Proven experience in Application Support within financial services Strong hands-on knowledge of Windows, Linux/Unix, SQL and Oracle Familiarity with FIX messaging , exchange connectivity and high-frequency trading systems Experience with platforms More ❯

Application Support Analyst - £80,000 per annum - Financial Services The role of the Application Support Analyst centres on delivering both technical and procedural assistance to internal teams and external stakeholders. Acting as a key point of contact for issue resolution, the analyst will manage incidents, troubleshoot day-to-day application problems, and ensure swift resolution … of outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. This role will be working within the Front Office Teams and would requires someone with experience on Trading Platforms and preference to candidates with exposure to FIX Connectivity. Proficient … environments. Strong PowerShell experience is a must! If you are interested in the above role please come back to me asap with an updated CV or contact number. Application Support Analyst - £80,000 per annum - Financial Services More ❯

Job Title: Senior Application Support Analyst Location: London (hybrid) Contract: 6 months (ongoing) Skills & Competencies Mandatory: Energy Trading and Risk Management (ETRM) Systems experience – ideally ZEMA – more broadly Commodities Trading background. Ability to deliver and understand the importance of customer service excellence, face to face, over email and by telephone. Excellent Interpersonal and relationship building skills. Strong troubleshooting More ❯