Senior Service Desk Analyst (2nd Line)
- Location
- Leicester, England, United Kingdom
issues. Helping to bring new technologies and services into the Service Desk. Writing and maintaining knowledge articles, technical guides and support documentation. Mentoring and coaching colleagues to build their technical skills and confidence. Encouraging knowledge sharing, teamwork and a culture of continuous improvement. Giving clear, constructive feedback and supporting colleague … sharing, service improvement and developing others. Discretion when handling sensitive or confidential information. It Would Be Great If You Also Have Experience of mentoring, coaching or developing colleagues. Experience of coordinating workloads or monitoring Service Desk ticket queues. Involvement in major incident management, problem management or root cause analysis. Experience ...