1 to 25 of 60 Customer Experience Jobs in the East Midlands

flagship store is seeking an exceptional Retail Store Manager to spearhead growth, innovation, and excellence. The role: As Store Manager, you will have full accountability for the stores performance, customer experience, and future direction. This is a pivotal role for someone who is ready to combine leadership, commercial savvy, and a passion for premium technology. Key Responsibilities: Leadership … Performance: Lead, mentor, and energise a small team (2 employees) to achieve and exceed performance targets. Operational Oversight: Manage day-to-day store operations, stock, merchandising, and the overall customer experience to the highest standards. E-commerce Integration: Drive and expand online sales through strategic e-commerce and omnichannel execution. Business Development: Forge B2B relationships with architects, developers … designers, and installers to expand our footprint beyond end-users. Sales Growth: Strategically grow key categoriesparticularly home cinema and smart home solutionsthrough insight-driven decision making. Customer Experience: Ensure every visitor to the store receives expert advice, exceptional service, and leaves with complete confidence in their purchase. Innovation: Apply market insights and customer feedback to drive continuous More ❯

an enthusiastic and professional Team Leader to join their passionate and dedicated team.This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer process. Benefits: Competitive salary Excellent working environment Progression opportunities Westfield health Overtime (as required by the business) Team Leader Responsibilities: Respond … data and providing consistent reports to the Management Team Communicating and documenting any business/process changes effectively Managing the end-to-end lifecycle of team members Required Skills & Experience: Experience managing a team Proven customer service experience within a similar role with proven leadership experience Excellent communication skills, able to work effectively within a … team and build customer relationships IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc If you are interested in finding out about this exciting Team Leader opportunity, please click ‘apply now.’Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise More ❯

Reporting to the Systems Configuration Manager the analyst will ensure the configuration settings are aligned to the Field/Central Operations planning and deployment strategy, paying particular attention to Customer Experience and Engineer Optimisation. Working closely with the Field/Central Operations Leadership team the Systems Configuration Analyst is responsible for all aspects linked to the output of … Service Bench/Click performance providing insight and recommendations for the system to add value to the Customer experience and increased efficiency. Including: Configuration and maintenance of HomeServe's field planning system (Service Bench/Click) based on business requirements. Plan and execute assigned configuration tasks within deadlines. Provide system configuration support based on changing business needs Review … and recommend changes to existing configuration settings & processes which will improve Customer, People and Business enhancements Assist in system analysis, design, development, and testing activities. Develop and maintain configuration policies and procedures. Analyse and resolve configuration issues in a timely manner. Develop and maintain configuration requirements document and obtain approval from business owners. Provide support in developing, implementing and More ❯

closely with clinical, technical, and operational teams to implement new digital solutions that will enhance our services and efficiency. The ideal candidate will have a strong project management background, experience in the healthcare or technology sector, and a passion for making a tangible difference. To be considered for the the role you will require the following: Essential Criteria; EDUCATION … QUALIFICATION AND TRAINING Educated to Degree level or equivalent in a relevant subject EXPERIENCE Proven experience (minimum 3-5 years) as a Project Manager, successfully delivering technology-focused projects Recognised project management qualification (e.g., PRINCE2, APM, Certified Associate in Project Management (CAPM), Agile/Scrum Master) Demonstrable experience of delivering projects, preferably within the healthcare, technology, or … a related regulated industry Experience in managing project budgets, resource planning, and third-party supplier relationships KNOWLEDGE AND SKILLS Knowledge of digital health technologies (e.g., EHR, telehealth, patient portals) Experience working in an SME or a fast-paced, high-growth environment Exceptional planning and organisational skills with a keen eye for detail Excellent inter-personal and communication skills More ❯

Sr. Program Manager, Storewalk, Retail Business Services Inc. aims to be Earth's most customer-centric company, offering a vast selection at low prices to enhance customer experience. The Retail Business Services (RBS) Organization at Amazon focuses on improving customer experience and supporting Selling Partners (SPs) growth. Our solutions ensure comprehensive catalog information for a better … shopping experience. RBS is seeking a Senior Program Manager to lead the 'Storewalk+' service, which mimics the customer shopping journey to identify and resolve issues affecting customer experience, particularly on the Detail Page, the most visited page by millions. Responsibilities: Own the widget experience on across multiple product types. Lead planning, forecasting, and operational contributions. Set … goals for the storewalk team to identify root causes of customer drop-offs. Manage end-to-end storewalk execution and collaborate with category leaders and solution teams. Define business use case requirements for technical teams. Translate business needs into specifications and oversee delivery. Establish scalable analysis and modeling processes. Develop and execute the service's strategy and risk mitigation More ❯

Client Success Team lead Sales people development experience Sales/Customer Success Management Client Success Manager - Team Lead Salary: £45,000 to £50,000 per annum base salary depending on experience Reports into this position: 7 Location: Remote with a team day in London once per month and a monthly visit to the Market Harborough office. (Please … note that travel to clients throughout the UK may be required). Customer Success Team Lead Role: Working for a marketplace that provides technology to estate agents, enabling buyers and sellers to sell properties online. By partnering with estate agents, we aim to make property transactions fast, certain, and transparent.The Customer Success Team Lead plays a crucial role … in delivering high service levels. As the operational people manager, your key responsibility is to manage day-to-day operations, ensuring the Customer Success Managers deliver excellent customer experiences. You will work closely with internal and external stakeholders, including the People Lead, tech team, CEO, and Business Development Manager, and be a key contact for customers. Responsibilities: Manage More ❯

the flexibility to work remotely one day. What will I be doing as a Digital Merchandiser? Plan and deliver a category strategy plan to deliver performance improvements and enhanced customer experience whatever the digital touchpoint. Optimise your categories to support all pillars of the E-Commerce success: Taxonomy, SEO, Content, Visual Merchandising, Onsite Search, User Generated Content, Personalisation … such as search engine performance software to understand category performance and make relevant data refinements resulting in improved performance Identify opportunities and make recommendations for continuous improvement to the customer experience on out digital channels. What do I need to qualify for this Digital Merchandiser role? Solid experience working within a Digital or Ecommerce Trading environment A … sets to drive insight and make informed business decisions Ability to forge strong business relationships with a wide variety of stakeholders It would be desirable if you also had: Experience working as part of the E-Commerce team for a major high-volume website Experience using a CMS What we can offer you: Competitive salary and company bonus More ❯

Our client are an established D365 CRM End User who are seeking a Senior Dynamics Developer to play a critical role in the design, development and delivery of D365 Customer Engagement. You'll be required to work closely with stakeholders across the business, driving the technical evolution of their CRM platform and acting as a key contributor in their … coding standards, and DevOps processes for the Dynamics environment Provide mentorship and guidance to junior developers as the team grows Contribute to the long-term strategy for CRM and customer experience capabilities Experience - Proven experience developing and supporting Microsoft Dynamics 365 CE/CRM Strong proficiency in C#, JavaScript, Power Platform (Power Automate, Power Apps), and … Azure services Experience with Dynamics 365, Plugin development, and Custom Workflows Ability to work in a fast-paced environment with a proactive and collaborative approach Excellent problem-solving and communication skills Experience working for end users or with end user–focused solutions is a strong plus Benefits - Starting Salary - up to £75k dependant on experience. Flexible, Hybrid working More ❯

Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Business Unit: NT Voice & Data Location: Nottingham We are looking for a proactive and customer-focused Customer Service Agent to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional … service and support. This role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile, and … phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure customer satisfaction and resolution. Internal More ❯

require flexibility, please indicate this in the salary box section of your application, after specifying your salary expectations, so we can discuss it early in the process. SKILLS AND EXPERIENCE REQUIRED Education: Bachelors degree in Data Science, Information Management, Computer Science, Business Administration, or a related field. A masters degree or certifications in data management, governance, or analytics is … a plus. Experience: Minimum of 5 years of experience in data governance, data management, or business intelligence. At least 2 years of experience in a leadership role. Proven experience managing data governance initiatives, data quality frameworks, and reporting processes. Strong understanding of data privacy and security regulations (e.g. GDPR, ISO 27001, Cyber Essentials Plus). Expertise … e.g. PL-300, PL-400). Technical Skills: Familiarity with data governance tools and platforms to ensure data quality, integrity, and compliance across the organisation. Proficiency in SQL and experience with data warehouse technologies for managing, querying, and optimising large datasets. Experience with data analytics and reporting platforms, business intelligence solutions, and automation tools (e.g. Power BI, Power More ❯

part of the Next15 Communications group, a UK PLC with a global footprint across 50 offices in 15 countries. We help brands grow by redefining and accelerating the digital customer experience, creating rapid value and enabling future digital business. Role overview We're looking for an IT Operations Manager to lead our Commerce Operations Team. You'll manage … in our Leicester office and 1 day working remotely within the UK. You will report to the Managing Director. As an IT Operations Manager at Williams Commerce, you will: Customer Support Operations Lead and manage a distributed team of e-commerce customer support agents. Define KPIs, monitor performance, and drive improvements in response/resolution times and customer … processes or integrations with tools like Windows Subsystem for Linux, Git and Ansible. Cross-Functional Collaboration Coordinate with operations, engineering, and client account teams to align tech support and CX goals. Represent support and IT in leadership meetings, contributing to business continuity and tech roadmap planning. Ensure compliance with data protection and cybersecurity best practices. Y ou will bring: 5+ More ❯

part of the Next15 Communications group, a UK PLC with a global footprint across 50 offices in 15 countries. We help brands grow by redefining and accelerating the digital customer experience, creating rapid value and enabling future digital business. Role overview We're looking for an IT Operations Lead - Ecommerce to lead our Commerce Operations Team. You'll … our Leicester office and 1 day working remotely within the UK. You will report to the Managing Director. As an IT Operations Lead - Ecommerce at Williams Commerce, you will: Customer Support Operations Lead and manage a distributed team of e-commerce customer support agents. Define KPIs, monitor performance, and drive improvements in response/resolution times and customer … processes or integrations with tools like Windows Subsystem for Linux, Git and Ansible. Cross-Functional Collaboration Coordinate with operations, engineering, and client account teams to align tech support and CX goals. Represent support and IT in leadership meetings, contributing to business continuity and tech roadmap planning. Ensure compliance with data protection and cybersecurity best practices. Y ou will bring: 5+ More ❯

Job Title: Customer Support Representative Location: Leicester (LE12) About Us: Our client is a leading recruitment CRM software business dedicated to providing a top class service to their clients/users. They are passionate about delivering an exceptional service, training and solutions to their clients. We are currently seeking a dynamic, friendly, energetic, well spoken, computer literate, problem solving … individual to join their customer support team. Job Description: As a Customer Support Representative, you will be the first point of contact for their clients, providing them with outstanding support and guidance through the CRM software. Your role will involve addressing customer enquiries, resolving issues, offering training whilst keeping a calm, helpful and supportive approach to ensure … a positive customer experience. Key Responsibilities: Respond promptly to customer enquiries via phone, video calls and emails. Troubleshoot, educate and resolve customer issues, providing clear and effective solutions. Maintain accurate records of customer interactions and transactions on Zendesk. Collaborate with customers and deliver training sessions to improve user knowledge and overall software experience with occasional More ❯

excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership … products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about More ❯

development lifecycle and client focused delivery you will work with multiple stakeholders to facilitate the delivery of projects. Knowledge of stakeholder management and the SDLC is key and previous experience working in the energy sector is mandatory. Roles and Responsibilities - Work internally and externally with multiple stakeholders. Facilitate multiple stakeholders to ensure the required software solution is delivered as … per the requirement and the product roadmap. Setting expectations and managing stakeholders. Define the customer experience and enhance the customer journey. Provide support, coaching and direction to the team as required. Key Skills Required - Broad experience of the retail energy market. Proven ability to work across the business with multiple stakeholders. Client facing delivery experience. An More ❯

bonus Job Type: Permanent, Full Time About us: Fairway Seals, established in 1977, has built a strong reputation in the sealing industry for its friendly and professional approach to customer requirements. The company prioritizes exceptional customer service, aiming for a "right first-time" motto in all interactions. They are dedicated to listening to customers and collaborating to achieve … support, and account management, ideal for someone who thrives in a consultative B2B service environment. Build quality relationships and identify cross-selling opportunities Prepare tailored product quotations based on customer requirements Source and identify new sales opportunities Follow up on customer inquiries that have not yet converted to a sale Maintain an up-to-date CRM with leads … opportunities, and activities to ensure a smooth customer experience Proactively target market sectors to develop your sales area Generate new inquiries and convert existing projects into live orders Represent the company professionally, showing general interest in products at all times About you: The ideal candidate will be a punctual and hardworking individual who enjoys being part of a More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Are you a confident, results-driven sales professional with a passion for building client relationships … and high-impact role, you will take ownership of lead generation, pipeline development, and quality appointment setting. You will work closely with the sales team to ensure a seamless experience for prospective clients and will be key in driving business forward. This is the ideal opportunity for someone with strong telesales or BDM experience who enjoys outbound prospecting … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Minimum 1 year of experience in a Business Development, Telesales, or Lead Generation role. Demonstrated success in outbound calling and appointment setting. Confident communicator, especially over the phone More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Are you a confident, results-driven sales professional with a passion for building client relationships … and high-impact role, you will take ownership of lead generation, pipeline development, and quality appointment setting. You will work closely with the sales team to ensure a seamless experience for prospective clients and will be key in driving business forward. This is the ideal opportunity for someone with strong telesales or BDM experience who enjoys outbound prospecting … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Minimum 1 year of experience in a Business Development, Telesales, or Lead Generation role. Demonstrated success in outbound calling and appointment setting. Confident communicator, especially over the phone More ❯

a skilled Salesforce Developer ready to design and deliver scalable, impactful Salesforce solutions. This is a great opportunity to join a flexible, innovative team where your work directly supports customer experience and business growth. The role is mostly remote but you must be able to get to Nottingham for occasional in-person meetings. What You'll Be Doing … performance issues in the Salesforce platform, ensuring long-term system health Champion Salesforce best practices across development, security, and scalability Contribute to process improvements, platform optimisation, and end-user experience Document technical work and contribute to team knowledge sharing What You'll Bring: Proven experience in Salesforce development, including Apex, triggers, LWC, Visualforce, and Flow Strong understanding of … Salesforce platform architecture, integration techniques, and governor limits Experience with Sales Cloud and Service Cloud (Experience Cloud or Marketing Cloud is a bonus) Salesforce Platform Developer I certification (Developer II or additional certifications are a plus) Familiarity with CI/CD tools and source control (e.g., GitHub) Understanding of object-oriented programming and web technologies like HTML, CSS More ❯

through bespoke solutions based upon their clients' requirements. The role will be accountable for planning and overseeing projects to ensure they are completed on time and within budget. Prior experience in managing IT projects is essential, as well as an excellent technical background with strong networking and Azure experience. They will also identify smarter ways of working through post … to keep them appraised of all live projects. They will be responsible for ensuring projects are smoothly transitioned to the Service Desk for ongoing support. Key Responsibilities: Ensure excellent customer experience through effective delivery of projects to the agreed cost, time, scope, quality, and security constraints. Provide regular, accurate and timely client reporting to meet and exceed customer … their role Help drive continuous improvement of project management processes and practices. Identify smarter ways of working for both our client and their clients to improve efficiency. Proactively manage customer relationships to achieve high levels of customer satisfaction. Provide monthly project pipeline/utilisation data to support effective business decisions. Skills required: Previous experience as a project More ❯

on-site operation, update and maintenance of a complex suite of training simulation applications, equipment, infrastructure and services for the RAF's Gladiator programme. This is a fast paced, customer focussed role that supports the RAF in the delivery of operationally important team and collective training exercises that join geographically distributed air and ground simulation equipment together in a … to both the Simulation Support Team and the System Administration Team Leading the implementation of technical exercise configuration of the core system to deliver training in line with the customer exercise schedule Co-ordinate and prioritise the on-site simulation and system administration teams activities relating to incident management, change, release and configuration management of the Synthetic Environment and … of future training events and the deconfliction of integration activities involving modifications and changes to the core simulation system. You will be integrated into a fast-paced and dynamic customer focused environment and stretched to achieve your potential. Your wellbeing is also important to us and we strive to find a healthy life balance and with an ethical team More ❯

a user-focused digital platform. Evolving Specsavers' Online Appointment Booking The ability to search online for a local store and book an appointment is at the core of Specsavers' customer journey. BJSS redesigned these systems, improving stability and enhancing the customer experience. Outstanding technology and software delivery is in our DNA We are a global technology and software … and delivery systems every day. Building robust, flexible digital systems that enable growth and ethical trading. Solving complex technology challenges needs a robust approach. We bring 30 years of experience, combining the three essential elements of successful delivery: technical expertise, determination to do what's right, and creative problem-solving. We merge strategy, design, delivery and managed service excellence … Business-critical software systems designed, built and managed at enterprise scale to the highest possible standard. Adopt AI at scale to generate new revenue streams, increase margins, and improve customer experience and satisfaction. Harness the transformative power of your data and insights to support decision making at every level of the organisation. Support to migrate, build and scale More ❯

and digital transformation and offers a collaborative working culture in a picturesque, rural setting. As E-Commerce Manager, you will lead the strategic and operational aspects of the digital customer journey. Your focus will be on optimising the end-to-end e-commerce funnel, increasing conversion and retention rates, and contributing to revenue growth. You'll work cross-functionally … with Marketing and Sales teams to ensure brand consistency and seamless customer experience across all digital touchpoints. Key Responsibilities: Own and optimise the e-commerce sales funnel and digital customer journey Implement CRO strategies using A/B testing, heatmaps and analytics Drive UX/UI enhancements and work with developers to improve platform functionality Collaborate on … SEO, content, and paid digital campaigns Monitor key metrics such as conversion rates, CAC and online sales performance Support initiatives that improve customer retention, engagement, and lifetime value What We're Looking For: Degree in Marketing, Business, or similar Demonstrable experience in a B2C or D2C e-commerce environment Solid knowledge of digital analytics, UX, CRO and CRM More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

solutions, and support the continuous improvement of all housing operations. Principal duties and responsibilities: Conduct in-depth analysis of existing business processes including tenant services, repairs, asset management, and customer support. Create process maps (As-Is and To-Be) to identify inefficiencies, bottlenecks, and areas for improvement. Gather and document business requirements from stakeholders and operational teams. Recommend and … integrate digital tools and technology solutions that improve operational efficiency (e.g., housing management systems, mobile workforce solutions). In order to apply, you must have the following skills and experience: Professional certifications such as Lean Six Sigma Green/Black Belt and Agile or equivalent experience. Proven experience in business process analysis, ideally within social housing, local government … or a similar public service environment. Strong experience with process mapping tools (e.g., Visio, Lucidchart) and business analysis techniques. Knowledge of UK social housing regulations, policies, and standards - desirable. Ability to analyse complex business processes and data, with a strong focus on identifying inefficiencies and recommending improvements. Skilled in diagnosing issues, proposing effective solutions, and working collaboratively to resolve More ❯