1 to 25 of 35 ITIL Jobs in the East Midlands

VPNs, networking, identity management, and cloud security controls. Experience with Zoho CRM administration, workflows, dashboards, automations, and user permissions (not essential). Familiarity with ITIL or similar service‐management frameworks. Experience creating helpdesk KPIs, reports, knowledge bases, support policies, and process documentation. Experience working with external IT providers, MSPs ...

onsite desktop support and remote hands-on support to the business to ensure the business is continuously able to operate efficiently and effectively. Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery. Ensure third-party vendors and the business adhere to IT processes ...

ensureISO/compliance standards. Automation Develop scripts andtools to improveefficiency and reducemanualeffort. Collaboration Partner with Developmentand IT teamsto support applicationdelivery and resolvedeployment issues. ITIL Operations Manage incidents,requests and problemresolution across theDevOps and applicationstack. Qualifications and Experience:- 3+ years' experience in a DevOpsrole, ideally withina security-focusedor highly regulatedenvironment. Strong ...

skillsWe would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL FrameworkAdditional informationCountry: UKLocation: NottinghamHours: 38hrs per week. Shift-based working between 7am to 7pm and 7pm to 7amRole Type: PermanentAbout usComputacenter is a leading independent ...

would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework Additional information Clearance: Must be able to pass Security Clearance Hours: 38hrs per week. Shift-based working between ...

Microsoft Power Platform, Azure Automation Familiarity with scripting tools like Python, Ansible, Shell Understanding of cloud platforms (AWS, Azure) and automation tools Awareness of ITIL, ISO 20000, ISO 27000 standards If you're looking for a role where your technical expertise makes a real impactand you want to grow within ...

Skills & Knowledge Proven Leadership and Team Management Incident Coordination Technical Proficiency - IT infrastructure, systems, and services (e.g., Windows, Office 365, networks, cloud solutions). ITIL Framework Knowledge Personal Attributes/Behaviours Communication Skills Customer Service Orientated Analytical and Problem-Solving Skills Adaptability and Resilience Organisational and Time Management Skills Collaboration ...

also ideally have experience with: Change management and structured change control Process improvement and documentation Stakeholder engagement and workshop facilitation ITSM, service management or ITIL environments Translating technical issues for non-technical stakeholders Knowledge of SQL, PHP, HTML, CSS or JavaScript would be useful but isn't essential. About ...

technical systems and working practices. Qualifications Essential Supervisory qualification/training NVQ level 4 or equivalent. Educated to degree level or equivalent experience. ITIL Foundation Qualification. Desirable Ongoing personal and professional development. Experience Essential Prior experience of managing staff and work streams. Experience of working in a Prince 2 project ...

detail, particularly around data accuracy and documentation A proactive, continuous improvement mindset Understanding of network fundamentals and network security Desirable but not essential: ITIL Foundation or Change Management exposure, familiarity with Microsoft Azure, M365 and Power Platform, or CompTIA Network+/Security+. INDL ...

Trained Desirable In possession of the PRINCE2 Project Management Practitioner Qualification Professionally recognised IM&T qualification and/or management qualification (Cisco, Microsoft etc) ITIL Service Management Experience Essential Management experience in an ICT arena. Significant experience of working in an ICT customer service/technical operations Experience of managing ...

priorities effectively - A proactive mindset with a passion for continuous improvement - Experience within IT or managed services environments, or knowledge of frameworks such as ITIL, would be an advantage but isnt essential. Why Join Us? This is more than just an account management role - its an opportunity to take ownership ...

external clients and manage internal resources throughout Project and Service deliverables. You will bring an understanding of Service Delivery Standards, operating in ITIL environments and manage Service and Ticketing environments in applying prioritisation of hardware and software requirements. Skill Set Demonstrable evidence of suitable qualifications and experience i.e. Service Delivery ...

role, with experience in defining and delivering operational standards Proven background governing outsourced MSP agreements and enterprise vendor relations. Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Demonstrated ability to lead, coach, and develop technical support teams. Experience handling major incidents and crisis communications with senior ...

suppliers and stakeholders. Ensure effective governance, cyber security, business continuity and risk management. About You: Significant ICT Service Delivery or ICT Operations Management experience. ITIL qualified (Foundation or above). Project Management qualification (PRINCE2, Agile or similar). Strong leadership, stakeholder management and communication skills. Local Government or public sector ...

technology, distribution or B2B environment would be particularly valuable, as would experience using Power BI, Halo, Ivanti, Prism or similar platforms. Lean, Six Sigma, ITIL or other continuous improvement qualifications would also be advantageous. Inclusion and belonging We believe diverse perspectives, experiences and backgrounds make us stronger. We are committed ...

working with Scrum or Kanban, PSM, PSD Knowledge and full grasp of concepts surrounding data integrity and security in all aspects of development ITIL principles Knowledge of software development processes SDLC ML experience Qualifications Relevant Degree or equivalent. 3 years experience as a software developer Apply If you feel ...

working with Scrum or Kanban, PSM, PSD Knowledge and full grasp of concepts surrounding data integrity and security in all aspects of development ITIL principles Knowledge of software development processes – SDLC ML experience Qualifications Relevant Degree or equivalent. 3 years’ experience as a software developer Apply If you feel ...

each incident to ensure the correct resolution and monitor the outcome for effectiveness. Excellent team player Desirable Knowledge, experience, or qualification of the ITIL V4 Foundation qualification, its practices, processes, and framework. Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell. Knowledge or experience of the Excalibur software program. ...

technical leadership and people management experience Experience managing suppliers and complex IT services Strong stakeholder management and problem-solving skills Higher Education experience and ITIL/Microsoft/Cisco certifications are desirable. ...

Desk Administrator will ideally have Experience of working in an IT environment Experience of using a service management system such as ServiceNow Awareness of ITIL framework General knowledge of Third party support agreement(s) A basic understanding of Service level agreements or arrangement(s) Excellent Customer Service & Telephone handling skills ...

technical leadership and people management experience Experience managing suppliers and complex IT services Strong stakeholder management and problem-solving skills Higher Education experience and ITIL/Microsoft/Cisco certifications are desirable. ...

wireless and ClearPass experience *Aruba certifications such as ACSP, ACCP or equivalent *Strong knowledge of routing, switching, VPNs and network security *Experience working within ITIL-controlled environments *Excellent communication and stakeholder management skills Reference Number: BBBH(phone number removed)A Rise Technical Recruitment Ltd acts an employment agency for permanent ...

technical point of contact for complex issues. Support root cause analysis and continuous service improvement. Mentor engineers and promote technical best practice. Work within ITIL, SLA, change, and security processes. About You Proven Senior Network Engineer/Network Support Engineer experience. Strong troubleshooting and customer communication skills. Comfortable working ...

IT Engineer Location: Office-Based Job Type: Permanent Hours: 48 Hours per Week (4 on 4 off/2x 7AM - 7PM/2x 7PM - 7AM) About the Role We are looking for a proactive and ...