25 of 25 ITIL Jobs in the East Midlands

Senior Microsoft 365 Administrator to play a pivotal role in the administration, optimisation, and ongoing evolution of its Microsoft 365 platform within a mature ITIL/ISO-aligned environment. This is an exciting role with career potential with an attractive organisation. This is a senior, hands-on role suited ...

collaboratively across multiple teams Desirable Experience Experience of school-based technical operations, particularly in cloud platforms such as Azure/Entra Knowledge of ITIL frameworks and school procurement processes Experience working directly with young people or within an education environment Personal Attributes Intellectually curious, willing to learn and innovate Analytical ...

Checkpoint, Juniper) Experience with load balancers and authentication technologies Proven problem-solving skills and ability to work under pressure Excellent communication and organisational skills ITIL process knowledge and experience in a NOC or multi-customer environment ...

user IT services (service desk, devices, software, etc.) Experience in multi-vendor or outsourced environments Knowledge of IT asset management best practices Understanding of ITIL and SIAM frameworks Experience in incident, problem, and change management Strong stakeholder engagement and communication skills Budget and vendor management experience Service-driven, business-focused ...

timely manner according to an agreed service level. Document procedures, standards, best-practice configurations, settings, installation sequences, and back-out instructions. Follow ITIL/Service Management policies and procedures. Help the software asset management team to maintain applications (licence management and version control). The skills you'll need: Proven ...

each incident to ensure the correct resolution and monitor the outcome for effectiveness. Excellent team player Desirable Knowledge, experience, or qualification of the ITIL V4 Foundation qualification, its practices, processes, and framework. Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell. Knowledge or experience of the Excalibur software program. ...

Excellent problem-solving skills and ability to manage multiple priorities. Strong knowledge of data protection and IT compliance requirements. Desirable: Relevant professional certifications (e.g., ITIL, Microsoft Certified, CompTIA, Prince2). Experience managing IT projects from inception to delivery. Knowledge of ERP systems or other business-critical software. Knowledge of extraction ...

within the team and with clients. Advantageously someone with an understanding of SQL and possesses ability create queries to manipulate and retrieve data. Any ITIL qualifications would be beneficial Someone happy to travel across the UK to support customer systems. With full UK driving licence. We offer: Competitive base salary ...

business applications Demonstrable knowledge of creating and/or executing Test Plans Experience in design solutions and configuring applications to meet stakeholder requirements Qualifications ITIL v2, or v3 Foundation (desirable) Good level of standard numeracy and literacy. Knowledge of software development processes (desirable) Apply If you feel you match ...

similar integration systems. Experience on Azure or other cloud-based platforms including AI services. PowerPlatform/PowerApps/PowerAutomate experience. IT Service experience (ideally ITIL exposure). The ability to create high-level and low-level technical designs to meet business requirements. Understanding of development principles and lifecycles relating ...

leading an applications support or IT service team Strong technical knowledge of Microsoft Dynamics CRM, Microsoft 365, and enterprise business systems Experience working within ITIL frameworks and service management tools Strong leadership, stakeholder engagement, and process improvement skills What's Next? If you're an experienced IT applications professional looking ...

communication and stakeholder management Methodical approach with good documentation skills Desirable: Exposure to system integrations, testing/QA processes, or reporting/automation tools ITIL Foundation or equivalent Comfortable in a fast-paced, change-driven environment Working arrangements: Office-based with some hybrid flexibility Occasional out-of-hours work ...

procurement management or IT asset management Knowledge of supplier governance and procurement processes Experience managing IT assets and/or software licensing Familiarity with ITIL or service delivery frameworks Strong analytical, negotiation, and stakeholder engagement skills Experience using asset management or procurement systems ...

test teams Experience working with the full software development lifecycle Hands on experience of source control such as Git Understanding of Project Management, SDLC, ITIL and Data Security & Compliance and other frameworks Ability to research alternative technical solutions, build and test them and recommend their adoption, e.g. use a sort ...

stability and value realisation. Provide governance and administrative oversight for the CMDB, ensuring data quality, accuracy, and completeness. Support service management processes aligned to ITIL v4 best practice. Ensure services, assets, and relationships are maintained correctly within ServiceNow. What you need to succeed at XPO ITIL v4 certification (or equivalent ...

service desk processes and knowledge base. Support ICT service continuity and participate in disaster recovery planning and testing. Through training and professional development in ITIL, ensure adherence to ITIL principles, including a focus on value, collaboration, and continual improvement. Work collaboratively to ensure that all ICT Department projects are delivered ...

ground running on urgent issues Standardise work practices and processes, developing CSI and quality culture Promote service excellence and work on an ITIL structure throughout Supports regular SLA/KPI performance data gathering and the determination of remedial/corrective action Maintain an intimate awareness and understanding of incidents allowing … effective communication with senior management customers, managing expectation of key stakeholders Working closely with other departments including but not limited to all ITIL areas and Development to provide technical support, complete technical investigations and make ongoing improvements to processes and procedures Proactively arrange chair and minute meetings for investigations ...

point of escalation for the ICT Service Delivery Team to provide operational guidance and technical support for complex issues. Using practises from the ITIL framework, you will drive continuous improvement in ICT Service Delivery. Working closely with suppliers, partners, and internal teams, you will help maintain highly available, secure … senior technical support for complex endpoint issues, including how to manage the call life cycle through incident and problem management. Experience working in an ITIL environment and understand relating to Incident and Service Request, Problem, and Change management. Leading on ICT Service Level, Availability, Continuity, Capacity, Security, Release, and Configuration ...

point of escalation for the ICT Service Delivery Team to provide operational guidance and technical support for complex issues. Using practises from the ITIL framework, you will drive continuous improvement in ICT Service Delivery. Working closely with suppliers, partners, and internal teams, you will help maintain highly available, secure … senior technical support for complex endpoint issues, including how to manage the call life cycle through incident and problem management. Experience working in an ITIL environment and understand relating to Incident and Service Request, Problem, and Change management. Leading on ICT Service Level, Availability, Continuity, Capacity, Security, Release, and Configuration ...

infrastructure incidents and issues Ensure stable operation across servers, networking, storage, and telephony Coordinate cross-team and third-party support during incidents Maintain ITIL-aligned operational processes (incident, event, capacity management) Produce clear management and operational reporting Ensure documentation and knowledge items remain current Coach and support team members, maintaining … Active Directory/Azure AD, Virtualisation, Backup and disaster recovery Experience with SolarWinds Orion for monitoring and event management is advantageous Comfortable working in ITIL-aligned, service-driven environments Contract Overview Role: Infrastructure Operations Manager Duration: 3 Month Contract IR35: Inside IR35 Rate: £450 - £500 per day Location: Hybrid, Nottingham ...

What you'll be doing: The IT Programme Manager role is a key position, responsible for the management of strategic initiatives within a large investment portfolio, supporting the Retail side of our business. This is ...

this role, you should have: Proven experience working as an IT Service Manager or in a similar IT service delivery role Understanding of ITIL principles and best practices ITIL certification (desirable) Experience managing service transition activities Familiarity with incident management processes and tools Understanding of project management methodologies (desirable ...

operational teams. Manage Mainframe Automation tools, ensuring compliance with security and policies (e.g., CyberArk, ServiceNow). Handle problem escalations, including vendor support, and follow ITIL processes (Change, Incident, Root Cause Analysis). Potential 24x7x365 on-call support. Required Skills: Knowledge of Mainframe systems (OPS MVS, CA-View, CA-Deliver, REXX … . Experience with Mainframe Operations: JCL, ISPF, JES2, z/OS. Familiarity with ServiceNow, ITIL processes, and Agile concepts. Ability to handle Splunk dashboards, alerts, and basic file transfer knowledge. Desirable Skills: Experience with BMC AMI Ops Automation, BMC Control-M. Knowledge of REST APIs, SAS, and Windows servers. ...

Acting as a key point of escalation for automation-related issues (internal and vendor) Representing your team in technical and stakeholder meetings Working within ITIL frameworks (Change, Incident, Problem & RCA) Managing tools in line with security and compliance standards (e.g. CyberArk, ServiceNow) Supporting on-call activity where required for critical …/BMC Automation tools I-Dash/CA7 administration Exposure to REST APIs, Windows Server, SAS Familiarity with ServiceNow, Agile ways of working, ITIL processes Why this role? Work in a highly technical, enterprise-scale environment Be part of a team where your expertise directly impacts critical systems and operations ...

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