1 to 25 of 82 ITIL Jobs in the East Midlands

Vnets, Azure Virtual Machines Azure SQL DB Azure Monitor, Application Insights Microsoft 365 Experience working with custom internally-developed applications and interacting with development teams preferred. Fundamental knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years experience working in an environment with: Adherence to formal change management processes Delivery of services and support to defined service More ❯

Vnets, Azure Virtual Machines Azure SQL DB Azure Monitor, Application Insights Microsoft 365 Experience working with custom internally-developed applications and interacting with development teams preferred. Fundamental knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years experience working in an environment with: Adherence to formal change management processes Delivery of services and support to defined service More ❯

Vnets, Azure Virtual Machines Azure SQL DB Azure Monitor, Application Insights Microsoft 365 Experience working with custom internally-developed applications and interacting with development teams preferred. Fundamental knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years experience working in an environment with: Adherence to formal change management processes Delivery of services and support to defined service More ❯

Vnets, Azure Virtual Machines Azure SQL DB Azure Monitor, Application Insights Microsoft 365 Experience working with custom internally-developed applications and interacting with development teams preferred. Fundamental knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years experience working in an environment with: Adherence to formal change management processes Delivery of services and support to defined service More ❯

Vnets, Azure Virtual Machines Azure SQL DB Azure Monitor, Application Insights Microsoft 365 Experience working with custom internally-developed applications and interacting with development teams preferred. Fundamental knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years experience working in an environment with: Adherence to formal change management processes Delivery of services and support to defined service More ❯

offices, ensuring high system availability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices and corporate systems in line with ISO and ITIL standards. Key Responsibilities: Deliver 1st/2nd line support via the internal service desk Assist with 3rd line support and technical projects under supervision Install, configure, and maintain IT hardware … role Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices Experience with Linux, OS X, virtualisation (e.g., VMware), backup solutions, Azure/AWS Familiarity with ITIL framework and process-driven environments Strong troubleshooting, communication, and documentation skills Ability to lead by example, mentor junior staff, and manage multiple support cases Degree in Computer Science or related More ❯

problem-solving and analytical abilities, with a customer-oriented approach to service delivery Leadership skills, with experience in mentoring and developing high-performing teams Certifications (Desirable but not required): ITIL Foundation or Practitioner certification, Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Data Engineer, etc.), and Project management certifications (e.g., PMP, Prince2) What you'll get in return More ❯

problem-solving and analytical abilities, with a customer-oriented approach to service delivery Leadership skills, with experience in mentoring and developing high-performing teams Certifications (Desirable but not required): ITIL Foundation or Practitioner certification, Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Data Engineer, etc.), and Project management certifications (e.g., PMP, Prince2) What you'll get in return More ❯

hosted) Networking fundamentals (TCP/IP, DNS, DHCP) Backup and disaster recovery tools Full UK driving licence Required Skills Virtualisation (Hyper-V, VMware) Microsoft Azure & Endpoint (Intune) Familiarity with ITIL practices Preferred Skills Customer-focused with excellent interpersonal skills Self-motivated and committed to quality service Clear communicator, able to explain tech to non-tech users Analytical and solutions-oriented More ❯

using Lean6Sigma framework to ensure clarity, cohesion, and consistency in how work is performed across GIS. Maintain awareness of IT department standards, measures, and processes, with beneficial knowledge of ITIL and IT4IT standards. Support the development of the GIS Transformation programme and lead the ITOM deployment. This includes supporting the introduction of industry-leading practices such as ITIL, Agile, or … in the usage of MS Visio Familiarity with SAP Lean IX is an added advantage Project Management (ideal): Certification in PMP, Prince2, Agile Project Management Business and IT (knowledge): ITIL 4 DevOps practices and tools SAFe 6.0 Digital transformation About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT More ❯

job To assist the End User Services Manager in maintaining operating system images, software packaging and deployment management in accordance with Trust, industry, and national standards with reference to ITIL service management processes. With guidance from the End User Services Manager, lead on the management and configuration of Trust deployment tools such as Configuration Manager (SCCM) and Intune Coordinate and … Purpose: To assist the End User Services Manager in maintaining operating system images, software packaging and deployment management in accordance with Trust, industry, and national standards with reference to ITIL service management processes. This role is critical in ensuring the efficiency and security of our IT infrastructure, supporting healthcare professionals in delivering outstanding patient care. Key Accountabilities: Act as a … some experience working in a 2nd line technical support role with relevant technologies as well as a level 6 qualification (Bachelor's degree equivalent). Training Essential Knowledge of ITIL Desirable Relevant technical certification (eg. MCSA) or technical degree level qualification ITIL v3 or above Foundation Certificate Experience Essential Excellent experience in Systems Support or Administration with an understanding of More ❯

Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident … Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. More ❯

Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident … Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. More ❯

knowledge of Microsoft 365, Windows 10/11, AD, and network technologies. Strong troubleshooting skills with a calm, solutions-focused mindset. Previous experience mentoring or guiding junior team members. ITIL Foundation certification (desirable but not essential). Excellent communication and customer service skills. Full UK driving licence and access to a vehicle (occasional site visits). Working Hours: 35 hours More ❯

cross-functionally with technical and non-technical stakeholders. Desirable * Microsoft Azure certifications (AZ-104, AZ-305 or equivalent). * Knowledge of PowerShell, Intune, Sentinel, and Power Platform. * Familiarity with ITIL practices and enterprise infrastructure documentation. What You'll Gain * Opportunity to take full ownership of cloud and network infrastructure with autonomy and support. * Involvement in high-priority projects, including cloud More ❯

/2019/2022,2025), Active Directory, Group Policy Virtualisation technologies Networking (firewalls, switches, VPN, DNS, DHCP) Backup and disaster recovery tools Scripting and automation experience desirable Experience with ITIL-based support practices and change management processes Excellent troubleshooting and problem-solving skills Strong communication and stakeholder engagement abilities More ❯

Desktop OS o Microsoft Azure, Intune, MS Defender o Network architecture, VPN, Firewalls, Routers o Virtualisation platforms o Backup and recovery solutions o Linux and macOS environments Familiarity with ITIL framework and process-driven service delivery. Strong communication, stakeholder management, and leadership skills. Comfortable working across time zones and in a high-availability environment. This is just a short o More ❯

UK retail industry and customer service operations. Fluency in social media platforms and direct experience working with social media management software. Knowledge of industry-standard frameworks (e.g., Contact center, ITIL). Certification in Sprinklr Modern Care or related technologies. Experience with data analytics and reporting tools. Familiarity with cloud-based technologies and software-as-a-service (SaaS) solutions. Rewards & Benefits More ❯

Certified environment. Experience working with remote users. Apple Device Support. Knowledge of IT Security practices including implementations of SSO and MDM policy design and implementation. Knowledge or experience of ITIL best practices Behaviours and PACT values Enthusiastic and Motivated Customer Focused Attention to details Working well in a small team Excellent communication skills Technical skills Microsoft Entra ID or Google More ❯

Excellent communication skills and the ability to remain calm under pressure Strong problem-solving mindset with a proactive approach Desirable: Experience using incident and problem management tools Understanding of ITIL practices (certification beneficial) Solid grounding in server environments and infrastructure technologies Good working knowledge of Microsoft Office, particularly Word and Excel This is an excellent opportunity for technically minded individuals More ❯

and leadership mentor to junior team members Tech Environment: Windows Server, Active Directory, Intune, Office 365 Networking fundamentals: DNS, DHCP, LAN/WAN VMware, Hyper-V Antivirus & endpoint protection ITIL Foundation (preferred) What You'll Need: Proven leadership experience in a service desk or IT support setting Excellent communication and conflict-resolution skills Strong technical background across Microsoft infrastructure and More ❯

and sub-category designation and are correctly prioritised Ensure ownership is taken of user issues Actively communicate with the customer Ensuring company Health & Safety standards are always met Follow ITIL guidelines where applicable What you will need to do the role Excellent interpersonal skills with the ability to communicate both orally and in writing to service users at all levels More ❯

thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits Career development opportunities within a growing business. Hybrid working ITIL knowledge is a plus, but not a requirement. If you're a proactive leader who thrives in a service-driven environment and enjoys getting hands-on with technical challenges, this More ❯

thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits Career development opportunities within a growing business. Hybrid working ITIL knowledge is a plus, but not a requirement. If you're a proactive leader who thrives in a service-driven environment and enjoys getting hands-on with technical challenges, this More ❯

Skills: Awareness of vulnerabilities and security standards. Knowledge of HMG Security Standards and Processes. Ability to balance business needs with technical and security standards. Attributes: Commercial awareness. Familiarity with ITIL practices. Technologies: Microsoft Sentinel AT&T USM Qualys Office365 MS Exchange Defender Suite & ADX Platform What can we offer you? Referral Bonus Earn £1000 when you refer a friend to More ❯