6 of 6 Incident Management Jobs in the East Midlands

also support service transition activities, ensuring new or updated services are successfully introduced into live operations. In addition, you will help drive effective incident management processes to ensure critical services remain reliable and issues are resolved quickly. As IT Service Manager, you will act as the primary point … managing service transition activities for new or updated services Managing third-party vendors and suppliers to ensure service quality and value for money Supporting incident management processes and driving timely resolution of service disruptions Identifying root causes of recurring issues and implementing improvements to prevent future incidents Driving ...

standards higher. This is about: Scalable, secure Azure cloud environments Rock-solid Infrastructure as Code (Terraform) Mature CI/CD pipelines & GitHub workflows Observability, incident management & reliability Building a true DevOps/SRE culture If uptime, automation and elegant infrastructure matter to you - youll feel at home here. … Design and scale Azure infrastructure Drive Terraform best practice across environments Improve monitoring, alerting & system visibility Implement SRE principles (SLAs, SLOs, error budgets) Guide incident management & root cause analysis Elevate CI/CD and release strategies Embed a culture of automation, accountability and security You wont just respond ...

delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice. Our client encourages applications from ex-military personnel; however, all candidates will be given … consideration. Duties and Responsibilities: Manage delivery of front office IT services including end-user support and incident management Oversee hardware lifecycle: procurement, deployment, maintenance, and repair Manage software licensing, compliance, and asset tracking Support mobile devices, telephony, printing, and end-user equipment Build strong relationships with stakeholders ...

What youll be doing: Lead, motivate and develop the team, encouraging a constant focus on progressive improvements to our customer satisfaction Daily reporting and management of all incidents in progress and aligning technical resource when required, ensuring daily incident update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments at a highly technical level and communicate to development teams and key stakeholders, in a way that will allow ...

operational security activities. What you’ll be doing In this varied and impactful role, you’ll help operate and continuously improve our Information Security Management System (ISMS) while supporting risk management, compliance, and audit readiness across the business. Your work will span policies, controls, assessments, awareness, and metrics. … update ISMS policies, standards, and procedures Coordinate internal and external audits (including Gambling Commission security audits) from planning to closure. Run the risk management process, keeping registers and treatment plans accurate Support PCI DSS compliance activities and associated evidence collection Manage and track vulnerability scanning and remediation across systems ...

security best practices Automation Develop scripts and tools to streamline operations Team Collaboration Work closely with developers and IT teams to deliver reliable platforms Incident Management Troubleshoot issues and maintain system reliability Experience Required 4+ years experience in DevOps or Platform Engineering Strong experience with CI/ ...