14 of 14 Incident Management Jobs in the East Midlands

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Incident and Crisis Support | S2 | Chief Information & Resilience Office | Multiple Locations Country: United Kingdom IT STARTS HERE Santander (www.santander.com) is evolving from a global, high-impact … Angular among others) on all kinds of on-premise and cloud-based platforms. THE DIFFERENCE YOU MAKE Santander UK is looking for a Incident and Crisis Support based out of Unity Place, Milton Keynes or Glasgow. The primary role of Incident and Crisis Support is to support ...

also support service transition activities, ensuring new or updated services are successfully introduced into live operations. In addition, you will help drive effective incident management processes to ensure critical services remain reliable and issues are resolved quickly. As IT Service Manager, you will act as the primary point … managing service transition activities for new or updated services Managing third-party vendors and suppliers to ensure service quality and value for money Supporting incident management processes and driving timely resolution of service disruptions Identifying root causes of recurring issues and implementing improvements to prevent future incidents Driving ...

service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance and administration support to the CMDB function. An understanding of transport, logistics … high-street discounts, salary sacrifice company car and cycle-to-work schemes, a workplace pension, and many other benefits. Key Responsibilities Supplier & Service Desk Management Act as the primary owner of the outsourced IT Service Desk, managing the supplier as a strategic partner. Ensure consistent delivery against SLAs, KPIs ...

What youll be doing: Lead, motivate and develop the team, encouraging a constant focus on progressive improvements to our customer satisfaction Daily reporting and management of all incidents in progress and aligning technical resource when required, ensuring daily incident update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments at a highly technical level and communicate to development teams and key stakeholders, in a way that will allow ...

What youll be doing: Lead, motivate and develop the team, encouraging a constant focus on progressive improvements to our customer satisfaction Daily reporting and management of all incidents in progress and aligning technical resource when required, ensuring daily incident update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments at a highly technical level and communicate to development teams and key stakeholders, in a way that will allow ...

customer requests for security information, including assurance responses and security questionnaires Oversee third-party and supplier security risk through audits, reviews and ongoing compliance management Identify, escalate, mitigate and review information security risks, issues and opportunities for continual improvement Recommend and support the implementation of appropriate security tools, systems … knowledge of NIST CSF and NIST SP 800-53 Excellent understanding of relevant legal, regulatory and compliance requirements Proven experience implementing and operating security management in line with legislation and standards Experience conducting investigations, incident response and producing clear, high-quality reports Strong background in risk management ...

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across …/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support ...

Troubleshoot application and system integrations using logs, APIs, and diagnostic tools. Support messaging and integration technologies such as MQTT and connected systems. Participate in incident management, triage, and resolution across customer-facing systems. Manage support tickets, ensuring clear communication and timely resolution. Develop and maintain automation scripts using ...

security best practices Automation Develop scripts and tools to streamline operations Team Collaboration Work closely with developers and IT teams to deliver reliable platforms Incident Management Troubleshoot issues and maintain system reliability Experience Required Experience in DevOps or Platform Engineering Strong experience with CI/CD tools (Jenkins ...

ensuring reliable, scalable ingestion pipelines, a well-designed data warehouse, and high-quality analytics products. The role combines hands-on technical leadership with people management and cross-business collaboration. Key Responsibilities Data Platform & Architecture Own the data warehouse schema, lakehouse design, and core data models Translate business requirements into … Python Fabric Notebooks Implement and maintain a medallion lakehouse architecture using OneLake and Fabric Warehouses Ensure Direct Lake-ready semantic models for analytics Lead incident management, root cause analysis, and data issue post-mortems Analytics Enablement Enable self-service analytics through governed Power BI datasets Support and guide ...

working closely with Product to do this Responsible for the transitioning products into BAU support and SLA’s, DORA metrics and change, problem and incident management processes within our engineering capabilities Manage the people and product financial data for your team, meeting targets, providing timely and accurate reporting ...

valid driving license. A company car (or car allowance) is part of the benefits package. In the role you will take ownership of IT incident management and escalations, IT service delivery and crucial IT project delivery. Projects are varied including new site set ups, new technology installations, moves … growing their IT field service delivery capability. This will give you the opportunity to build and grow both your technical skills but also stakeholder management and service delivery experience. If you feel you have the skills required, please apply as soon as possible as Big Red Recruitment are working ...

focus on security in particular: Sentinel, Defender XDR, and SIEM. You will be happy working in all areas of cyber security including alerting, incident management threat and intelligence. If you have got the SC-200 or COMPTIA Security+ certification that would be very welcome. You will need ...

This Role Is Not To be clear, this role is not suited to candidates whose background is primarily: Operations-only, monitoring, or BAU support Incident management without design or build responsibility Pure SRE roles without deep network engineering expertise Firewall-only or security-audit-focused positions This role ...