1 to 25 of 28 Incident Management Jobs in the East Midlands

to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness … of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data … analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement More ❯

to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness … of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data … analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement More ❯

to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness … of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data … analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement More ❯

IT solutions delivered to a lead UK manufacturer . You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the … will act as a first point of contact for IT issues , and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward. To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (3rd line) alone … be responsible for; Working effectively in a team or as an individual. Taking total ownership of his or her assigned incidents and tasks. Ensuring incident and task deadlines are always met or exceeded. Assisting the Project Team in deploying projects as per guidelines agreed. Managaging his or her workload More ❯

IT solutions delivered to a lead UK manufacturer . You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the … will act as a first point of contact for IT issues , and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward. To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (3rd line) alone … be responsible for; Working effectively in a team or as an individual. Taking total ownership of his or her assigned incidents and tasks. Ensuring incident and task deadlines are always met or exceeded. Assisting the Project Team in deploying projects as per guidelines agreed. Managaging his or her workload More ❯

represent information security being able to interpret technical design and how information security best practices should be applied. Also be able to lead with incident management investigations and conduct risk and vulnerability assessments where appropriate. Key Accountabilities & Responsibilities Role Accountabilities Conduct risk and vulnerability assessments to identify and … information security within projects ensure best practice is adhered to. Coordinate across departments to ensure risk is managed through compressive security measures and polices Incident response and management – lead and participate in complex incident investigations Develop and maintain cyber incident response plans and playbooks. Conduct post … incident reviews and implement lessons learnt to improve the organisation’s security posture Requirements: Either Technical Operations Security experience with an interest to work within a governance role or experience working in a Security Governance role Ability to assess system controls based on a documented standard Will be able More ❯

cause of recurring incidents Collaborate with technical teams to gather and analyse data, logs, and performance metrics to address root cause Work closely with incident management, change management, and service desk teams to ensure seamless problem resolution Coordinate with cross-functional teams to devise and implement permanent … workarounds for identified problems Maintain comprehensive documentation of all identified problems, RCA findings, and resolution activities Prepare and present detailed problem reports to senior management and stakeholders Track and monitor problem management metrics to identify trends and areas for improvement Lead initiatives to improve system reliability, performance, and … identify and address root cause Create technical documentation Producing Weekly/Monthly/Quarterly reporting if required Attend customer calls to represent the Problem Management function Identify scope for or items for inclusion in service improvement plans What we are looking for: Demonstrable experience in a third line or More ❯

Director of IT Engineering Role Expectations The Director of Engineering (DOE) possesses a range of management, technology, and engineering experiences serving as the leader of our engineering department. The DOE is responsible for developing the technological vision for the Company in partnership with other executives; establishing the executive direction … utilized in support of our staff, partners, and customers to help improve and increase business; as well as oversee the effective deployment, implementation, and management of internal engineering operations. The DOE will develop a roadmap and budget to help support technology investments that enable the Company to meet its … and engineering will be used and ensure that the technological resources meet the company's short and long-term vision. Technical Leadership and Team Management Lead and empower The Company's engineering team to develop strategies for the execution of our work and oversee that those strategies are thoughtfully More ❯

prioritise tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring … in everything you do. Skills and competencies: Proven experience in a similar role, with a background in operations or software development. Knowledge of ticket management best practices, incident prioritisation and escalation, monitoring, and continuous improvement. Effective communication and interpersonal skills. Strong analytical and problem-solving abilities. Experience troubleshooting More ❯

aspects of service delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge … and expertise associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially … with Team Leader. Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge sharing tools. Proactively research problems and solutions and More ❯

validation. Solid understanding of application testing methodologies , defect tracking, and release management. Demonstrated ability to investigate and resolve issues methodically and independently. Familiarity with incident management and ITSM tools (e.g., ServiceNow, JIRA). Experience working in Agile or DevOps environments is a plus. Excellent communication and leadership skills. More ❯

delivery processes Support the agenda for our cloud first strategy and ensure any cloud solutions meet our security aspirations and requirements Take responsibility for incident management and lead our response to cyber security events, incidents and potential breaches Ensure our suppliers adequately monitor the IT estate for threats … technical area or equivalent industry experience Security domain specific experience showing progression through a number of roles with increasing responsibilities Strong technical leadership, stakeholder management and communication skills Experience working in a public body, particularly a local authority would be advantageous Experience of working through matrix management of … multi-disciplinary teams in complex infrastructure environments A strong technical background across Networks, Security, Firewall, Vulnerability Management, SIEM and EDR technologies Experience with cyber security concepts, such as Threat Modelling, Incident Response, Penetration Testing (external/internal) Advanced knowledge of cloud products and services e.g. Azure, Microsoft More ❯

skills required for the role. What you'll be doing Manage and take ownership of support request, issues, incidents, and defects across the platforms. Management of incidents across the platforms. Input into the root cause analysis and incident post-mortems off the back of service restoration. Troubleshooting and … resolving issues and incident for first contact resolutions. Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the … Platform departmental knowledge, documenting clear instructions and known fixes. Experience & Qualifications Demonstratable experience within the support space Demonstratable experience within the Incident & Problem space. Client-centric approach with ability to be flexible with workload patterns. Demonstratable experience with Incident Management tools and processes across Agile spaces. A More ❯

and effective resolutions. Service Transition: Contribute your technical expertise to exciting transitions, playing a key role in to boarding new clients into Littlefishs portfolio. Incident Management: Monitor and progress incidents, changes, and requests, maintaining high service levels and customer satisfaction. Mentorship: Share your knowledge and experience by coaching … Switches Microsoft Azure or AWS Networking WAN connectivity including: Site to Site VPNs MPLS Azure Express Route Palo Alto firewalls Knowledge of network security management, both on-premises and cloud-based Strong understanding of switching, routing, Firewall and VPN Knowledge of and experience in managing Zero Trust architecture Strong More ❯

and effective resolutions. Service Transition: Contribute your technical expertise to exciting transitions, playing a key role in onboarding new clients into Littlefish's portfolio. Incident Management: Monitor and progress incidents, changes, and requests, maintaining high service levels and customer satisfaction. Mentorship: Share your knowledge and experience by coaching … routing, Firewall, and VPN would be an advantage. Awareness of automation tooling such as Terraform and Bicep would be beneficial. Knowledge of network security management, both on-premises and cloud-based. Demonstrated experience in resolving complex technical issues and incidents, with a clear, evidence-based approach to problem-solving. … Ability to drive strategic improvements in problem management processes, aligning them with business objectives. Strong team player who can work independently and within a team environment, providing support, coaching, and mentoring to colleagues. What can we offer you? Through our one-of-a-kind training programme, the Littlefish Academy More ❯

in the provision of innovative and bespoke integrated systems to the transportation infrastructure industry. Offering a range of highest quality services that encompass Project Management and Implementation, Consultancy and Software Development to blue chip clients worldwide, as a result of continued success and an ongoing planned programme of strategic … Engineer you will: Have technical responsibility for projects including design, development and test of control/integrated systems digital systems including traffic detection and management, ventilation and pump control, life safety and incident management systems. Be responsible for the day-to-day co-ordination and technical management More ❯

Collaborate with internal and external partners across a supplier ecosystem Actively contribute to account strategy, communications, and people development plans Support on-call major incident management on a rota basis What you'll need Were looking for someone whos more than a CDMyoure a motivator, collaborator, and trusted … first mindset with a One Customer, One Team approach A collaborative and inclusive leadership style, with the ability to engage and inspire Strong stakeholder management skills and a flair for relationship-building Curiosity and creativityalways seeking better ways to add value Excellent presentation, communication, and data analysis skills ITIL More ❯

as the first line of escalation for network-related incidents and events. You will represent the Network Team at Change Approval Boards, providing change management, cutover, and early life support for business and portfolio requests. Your team will ensure the monitoring, identification, and resolution of issues related to network … of network solutions & technologies, such as WAN/LAN, Firewalls & Network hardware, specifically Cisco & Palo Alto technologies and proficiency in network performance monitoring and management tools, such as ServiceNow & Meraki & SolarWinds, we want to hear from you. You should have strong resource management skills, experience in managing and … IT teams, and the ability to collaborate effectively with stakeholders and third parties. Excellent communication and influencing skills, proficiency in overseeing service operations and incident management, and experience in implementing Continuous Service Improvement Plans (CSIP) are essential. Join us at Specsavers and be part of a team that More ❯

support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and More ❯

support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and More ❯

support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and More ❯

logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows More ❯

Howdens Joinery are looking for a new Support Analyst with experience in Warehouse Management systems to support and enhance the current JDA (Blue Yonder) Dispatcher operations across the warehouse landscape. The role involves analysing business requirements, configuring and optimising JDA systems, and ensuring minimal disruption to daily operations. The … over to SAP EWM as the future platform. - Solid understanding of warehouse operational processes and how they are supported by WMS platforms. - Experience with incident management, configuration, and system optimisation. - Exposure to SAP WM/EWM or involvement in migration projects is highly desirable. - Familiarity with integration tools More ❯

love to hear from you. As the Data Governance Lead within our UK Digital Technology team, you will take ownership of data governance and management across our data and analytics platform. You'll ensure compliance with data governance frameworks, data management standards, and related policies, while engaging with … stakeholders and platform users to embed best practices and foster a culture of data accountability. Responsibilities Lead data governance and data management for E.ON UK's data and analytics platform, ensuring alignment with overall UK and Group standards. Own and manage the platform's access policy, ensuring data owners … have visibility and control over data access. Drive data incident management in collaboration with the DPO and security teams. Cascade Group data governance guidance to UK and central function Data Owners, ensuring awareness and adherence. Champion the rollout, adoption, and training for data governance tools and support stakeholder More ❯

love to hear from you. As the Data Governance Lead within our UK Digital Technology team, you will take ownership of data governance and management across our data and analytics platform. You'll ensure compliance with data governance frameworks, data management standards, and related policies, while engaging with … stakeholders and platform users to embed best practices and foster a culture of data accountability. Responsibilities Lead data governance and data management for E.ON UK's data and analytics platform, ensuring alignment with overall UK and Group standards. Own and manage the platform's access policy, ensuring data owners … have visibility and control over data access. Drive data incident management in collaboration with the DPO and security teams. Cascade Group data governance guidance to UK and central function Data Owners, ensuring awareness and adherence. Champion the rollout, adoption, and training for data governance tools and support stakeholder More ❯