8 of 8 Incident Management Jobs in the East Midlands

supports. You'll be responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes.You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service delivery … flagship one for us. The position supports the business and our customers on a 24 x7 rotated basis. What youll do Batch Monitoring and Management Event/Alert Monitoring and Management Incident Management - respond and resolve incidents to ensure SLA targets are achieved Increase the First ...

wider technical teams to make sure problems are understood, actioned and resolved effectively. Youll play an important part in helping us move from reactive incident handling to a more proactive approach to service improvement, using data, collaboration and clear communication to prevent issues from recurring and support long-term … passionate about driving continuous improvement, we'd love to hear from you. What youll be doing Own and manage the end-to-end Problem Management process for high-priority incidents. Review major incidents to identify where problem records, root cause investigations or preventative actions are required. Coordinate Root Cause ...

system-related issues. Liaise with third-party suppliers and external stakeholders to investigate and resolve technical issues. Manage endpoint devices, including policy deployment, configuration management, application deployment, and Windows imaging. Support and administer cloud-based environments, including Azure Active Directory and virtual endpoints. Perform patch management and vulnerability … operating systems, firmware, networks, and business applications. Assist with employee onboarding and offboarding processes. Manage user accounts, licences, security groups, and permissions within identity management platforms. Monitor live systems, conduct root-cause analysis, and identify potential cybersecurity risks. Follow established support procedures and contribute to the creation ...

critical systems. Ensure the reliability, resilience and performance of technology services within a fast-paced 24/7 operating environment. Drive improvements across service management, governance, change control and incident management processes. Develop strong relationships with operational, commercial and executive stakeholders across the business. Lead the ongoing … Expertise Proven experience in a senior IT leadership role within logistics, warehousing, distribution, manufacturing, FMCG, or another operationally intensive environment. Strong understanding of Warehouse Management Systems (WMS), Transport Management Systems (TMS), and their integration into wider business operations. Track record of leading multi-site IT teams and delivering ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Hybrid Working + Pension + Health Care + Training & Career Development: Providing 1st line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents. Providing IT support across a range of customer IT environments including: Desktop ...

incidents, complex escalations, and critical customer networks. Key Skills Fortinet (essential) Cisco, Juniper and/or Meraki Routing, Switching, Firewalls, WAN & SD-WAN Major Incident Management MSP/Customer-Facing Support Experience What You'll Do Lead resolution of high-priority network incidents and escalations. ...