6 of 6 Problem Management Jobs in the East Midlands

Data Platform and own platform design and supplier relationships. Maintain platform availability, capacity and configuration, managing risk and downtime. Lead incident and problem management, ensuring root cause analysis and timely resolution. Support operations with appropriate out of hours cover. Ensure proactive monitoring, patching, upgrades and adherence to change … processes. Provide technical support to projects and cross-functional teams. What you'll need to succeed Proven experience in technical leadership or management roles. Strong background in incident, request, change and problem management to SLA. Must have experience with terraform. Experience implementing cloud technologies using Azure. Hands ...

DHCP, and networking Assist with ticket triage during high-volume periods Collaborate with internal teams and external suppliers Contribute to service improvement and problem management initiatives A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also … week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability to resolve technical issues end-to-end Solid knowledge of Windows environments and user support Experience with Microsoft ...

point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA’s.•Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels.•Adding to and updating all Knowledge Management systems to help support … service levels.•Responsible for delivering assigned enablement projects to time and budget to achieve agreed objectives.•Ensure that all changes follow the internal change management processes. Decision Making/Freedom to Act: •Provides on-call support outside of regular business hours, as needed.•Due to the nature ...

Matter Expert and drive continuous improvement. About You: Expertise in Microsoft Fabric and SQL Server. Proven technical leadership experience. Strong SLA-driven incident and problem management. Cloud implementation experience. Knowledge of JIRA, Confluence, FinOps and PaaS. xkybehq Ready to lead and shape a critical enterprise data platform? Apply now. ...

familiar with technical infrastructure. Providing senior technical support for complex endpoint issues, including how to manage the call life cycle through incident and problem management. Experience working in an ITIL environment and understand relating to Incident and Service Request, Problem, and Change management. Leading on ICT Service Level … Availability, Continuity, Capacity, Security, Release, and Configuration Management in line with industry best practices such as ITIL. Experience with budgets and ensuring cost-effective procurement and service delivery. Producing operational reports, statistics, and KPIs to monitor and improve performance. Developing and maintaining frameworks, procedures, and standards for professional ...

familiar with technical infrastructure. Providing senior technical support for complex endpoint issues, including how to manage the call life cycle through incident and problem management. Experience working in an ITIL environment and understand relating to Incident and Service Request, Problem, and Change management. Leading on ICT Service Level … Availability, Continuity, Capacity, Security, Release, and Configuration Management in line with industry best practices such as ITIL. Experience with budgets and ensuring cost-effective procurement and service delivery. Producing operational reports, statistics, and KPIs to monitor and improve performance. Developing and maintaining frameworks, procedures, and standards for professional ...