26 to 37 of 37 Service Delivery Jobs in the East Midlands

a department focused on technology within the public sector. Client Details The employer is a well-established organisation within the public sector, known for its commitment to excellence in service delivery. As a large-sized entity, it operates in a fast-paced environment dedicated to maintaining the highest professional standards Description Perform technical audits to assess compliance with established More ❯

We are recruiting for a Service Desk Analyst to join the IT team at our Head Office in Lutterworth. As a Service Desk Analyst, you will provide consistent, excellent, and trusted end-user support to >700 colleagues across our UK business. Key day to day tasks will include - Incident Management, Request Fulfilment (including Starter Mover Leaver processes - SML … maintenance and audit tasks, and maintenance of the knowledge base. Effective prioritisation and strong customer service skills are essential. In return you will receive a Competitive Salary from £27,000 DOE 25 Days annual leave plus bank holidays, Westfield Health Cash Plan, Life Assurance, Auto Enrolment Pension Scheme & Lifestyle Benefits - Discount on selected on high street stores. Responsibilities include … Logging and managing incidents, access management and requests from internal users via ServiceNow "self-service" portal & high priority telephone calls. ? Provide 1st/2nd line technical support - Basic troubleshooting of IT related incidents & problems. ? Supporting users with hardware, software, telephony & cloud applications. ? Responsible for ensuring all tickets raised contain a suitable amount of detail for further support from 2nd More ❯

new builds, ensuring timely and efficient IT setup and decommissioning. Diagnose and troubleshoot hardware and software issues efficiently and effectively. Ensure all incidents and requests are resolved within agreed Service Level Agreements(SLAs). Maintain accurate records of work completed, assets replaced, and configurations applied. Liaise with practice staff and stakeholders to ensure minimal disruption during replacements and infrastructure … serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours … of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

Assurance 5% annual bonus Pension Scheme Employer matched to 5% Voluntary Benefits Health Cash Plan, Dental, Will Writing etc Annual Leave 23 days rising to 27 with length of service Sick Pay Increasing with length of service The Role: IT Service Desk Support About the Role We are seeking a proactive and customer-focused IT Support Desk … Support to join our team. You will be the first point of contact for technical issues, providing exceptional customer service and hands-on support for any related requests. This role involves managing tickets, troubleshooting incidents, and supporting laptop builds and Windows/Microsoft environments to ensure all end users have a seamless technology experience. Key Responsibilities Act as the … support for desktops, laptops, and mobile devices, including laptop builds, imaging, and setup. Manage and resolve incidents through a ticketing system, ensuring timely response and resolution. Deliver exceptional customer service and communicate solutions in a clear, friendly manner. Troubleshoot and resolve issues with Windows operating systems, Microsoft 365, Office, and related applications. Assist with user account management, password resets More ❯

with others, sharing knowledge, and contributing to a positive and supportive working environment. Able to prioritise workload, manage time effectively, and maintain clear documentation to support IT processes and service delivery. Grade 5 in GCSE English and Grade 4 in GCSE Mathematics Salary, Hours?&?Benefits: £18,980 per annum Monday to Friday 25 days annual leave Free staff lunches More ❯

on role in a dynamic environment? Our client, a leading company based in Derbyshire, is seeking a proactive IT Operations Engineer to take ownership of their IT infrastructure and service delivery. The Role: If you enjoy a varied role, as IT Operations Engineer, you will play a critical role in ensuring the smooth running of IT services, driving continuous … improvements, and enhancing operational efficiency. This is a 100% hands-on position where you will be responsible for IT service management, infrastructure, security, and project delivery. Key Responsibilities: IT Service Management – Oversee the day-to-day running of IT services, ensuring minimal disruption and high performance. Compliance & Security – Maintain IT systems to meet the highest security and regulatory … standards. Monitoring & KPI Tracking – Establish monitoring systems, analyse performance metrics, and implement improvements. Project Management – Lead IT projects, including system upgrades and infrastructure enhancements, ensuring timely delivery and minimal impact on business operations. Key Requirements: 5+ years of experience in IT operations Strong expertise in Windows Server, SQL, Virtualization, and Cisco Networking (certifications preferred). Experience managing Microsoft More ❯

and removal of all user accounts and devices as well as the fulfilment and accurate asset management of end-user IT equipment. You will be an advocate for continuous service improvement, identifying areas for improvement to optimise, automate and enhance service delivery.This will be a hybrid position, with the expectation of at least three days per week required … Bonus opportunities 35-hour work week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Experience: Ability to effectively prioritise and execute tasks in a fast-paced setting. Excellent communication and problem-solving skills Experience of user account administration within Active More ❯

and removal of all user accounts and devices as well as the fulfilment and accurate asset management of end-user IT equipment. You will be an advocate for continuous service improvement, identifying areas for improvement to optimise, automate and enhance service delivery. This will be a hybrid position, with the expectation of at least three days per week … Bonus opportunities 35-hour work week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Experience: Ability to effectively prioritise and execute tasks in a fast-paced setting. Excellent communication and problem-solving skills Experience of user account administration within Active More ❯

same one, multiple times a day!) with patience and clarity. Work closely with other IT teams to ensure a smooth user experience and identify opportunities to automate or improve service delivery. Technical skills & experience Hands-on experience with Active Directory and Exchange Online user account administration. Familiarity with Windows 11 Enterprise environments. Good knowledge of Microsoft 365 (Office … face-to-face. Patience and resilience, comfortable answering repeat questions with good humour and professionalism. Clear communicator, able to explain technical steps in plain, jargon-free language. Strong customer service mindset, proactive in making sure users feel supported and valued. Organised and calm under pressure, able to juggle competing requests while staying professional. Location & working pattern Based in Nottingham. More ❯

Role: Field Service Technician - Multi-Functional Devices Location: Leicestershire/Peterborough Package: up to £31,000 per annum + 10% bonus + 26 days holiday Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are you a photocopier field service engineer looking for a new challenge … or working as a Field Service engineer in another sector seeking a new challenge What will your day to day responsibilities be? Achieve key SLA's as directed to maintain optimum customer satisfaction. Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they arise. Install and network … Safety legislation. Complete all necessary reporting requirements and paperwork accurately and in a timely manner. Effectively use technology tools such as tablets and laptops to ensure continuous improvements in service delivery. Maintain car or walking stock to required standards. Support or respond to service call outs for other service teams as necessary. Attend and contribute to team More ❯

IT Helpdesk Manager Location: Leicester, UK Salary: £40k - £50k Job Profile The Helpdesk Manager is responsible for leading and managing the IT support team and services, ensuring the effective delivery of engineering, IT, and maintenance services. We are seeking an experienced and motivated Helpdesk Manager to lead our IT support team. The ideal candidate will be responsible for overseeing … the daily operations of the helpdesk, ensuring a high level of support is provided to our channel partners, and driving continuous improvement in processes and service delivery. This role requires strong leadership skills, a deep understanding of IT systems, hardware maintenance, troubleshooting, and a customer-service-focused mindset. ECS Recruitment Group Ltd is acting as an Employment Agency More ❯

is representing a fast-growing and socially responsible organisation with a strong reputation in the NHS and wider public sector, investing heavily in innovative digital platforms and data-driven service delivery. Its culture is collaborative, inclusive and ambitious, underpinned by values of being Human, Innovative, Responsive and Expert. This is an opportunity to help shape how critical services are … ICS). Local authorities and social care providers . Central government departments and agencies : Ministry of Justice (courts, prisons, probation), Home Office, Immigration Enforcement & Border Force, HM Prisons & Probation Service, Department for Work & Pensions, Department of Health & Social Care, police forces and blue-light services. Other publicly funded organisations and arm's-length bodies . Consultative Solutions & Products Selling … public sector solutions) to meet diverse and evolving needs. Framework & Pre-Tender Influence - Build early engagement and competitive advantage around key frameworks and routes to market, including Crown Commercial Service (CCS), NHS SBS, NOE CPC, NHS LPP, HealthTrust Europe, ESPO and other local authority frameworks. Complex Solution Design - Shape bespoke propositions, working with internal teams to align operational delivery More ❯