26 to 33 of 33 Service Delivery Jobs in the East Midlands

a key role in managing and enhancing the Configuration Management Database (CMDB), ensuring data quality, governance, and alignment with wider business goals. You'll work closely with ServiceNow specialists, Service Management, and senior technology stakeholders - including the CTO, Service Owners, and the Head of Infrastructure - to embed practical ITIL processes and ensure configuration data drives smarter operational decisions. … both a strategic and hands-on role where you'll act as a champion for Configuration Management, driving improvements, engaging senior stakeholders, and fostering a customer-focused approach to service delivery. IT Configuration Manager - Key Requirements: 3-5 years' experience in Configuration Management or a related IT Service Management (ITSM) discipline. Strong understanding of ServiceNow, CIs, and Service … apply them pragmatically in real-world settings. Excellent communication and stakeholder management skills - able to explain complex technical concepts clearly. Experience managing data governance, process utilisation, and third-party service delivery. Collaborative and customer-focused mindset, with the ability to champion continuous improvement. IT Configuration Manager - Benefits: Performance-related bonus Car allowance (circa £5k) Enhanced pension contribution 25+ days More ❯

business outcomes. The role is ideally suited to a motivated and ambitious IT professional looking to refine their expertise in Microsoft 365, Azure, networking, advanced connectivity solutions, and managed service delivery. Key Tasks & Accountabilities Serve as the lead project engineer, architecting, implementing, and managing a wide range of IT and networking projects. Act as a key technical escalation point. … approachable communication style with excellent interpersonal skills. Strong business acumen with a keen eye for development opportunities, and effective time management and workload prioritisation. Adaptable and capable of delivering service excellence in a fast-changing environment. Enthusiastic personality with a strong desire to learn and progress. Qualifications: A bachelor's degree in a relevant subject (Computer Science, Information Technology … day for your birthday, increasing to 25 days holiday in your 2nd year Pension scheme NHS Healthcare Top-Up Cash Plan (money back on everyday medical expenses) Death in Service (3 x salary) Discount scheme on entertainment/shopping/leisure activities 0.5 days per year paid volunteering/community work Wellbeing support and advice Culture & Environment Our client More ❯

Supplier Management Act as the key escalation point for complex system issues and provide guidance to HR System Analysts. Manage supplier relationships, oversee issue resolution, and ensure compliance with service level agreements. Provide expert advice and support to the HR Services team on system functionality and operational matters. Release & Change Management Support system updates and releases, including testing, deployment … processes. Experience: Proven experience managing, administering, and configuring complex HRIS (e.g., SAP, Oracle), including workflows, security, and integrations. Solid understanding of core HR processes and how technology enhances HR service delivery. Experience managing HR system supplier relationships and operational escalations. Track record providing technical expertise in HR/IT projects, including agile methodologies. Expertise in data management, maintaining data More ❯

passionate about designing and building innovative solutions to complex technical challenges? Do you excel in a dynamic, collaborative environment where your ideas drive real change? Littlefish, a leading managed service provider, is seeking an experienced ServiceNow Developer to join our Service Improvement team. At Littlefish, innovation is at the heart of everything we do. As a ServiceNow Developer … platform, driving automation and efficiency for our clients. Youll enjoy creative freedom to tackle complex problems, build custom applications, and integrate third-party toolsyour ideas will directly shape our service delivery. You will: Develop and configure custom applications, workflows, and integrations within ServiceNow. Implement and customise ITSM modules (Incident, Problem, Change, Asset Management). Integrate ServiceNow with third-party … as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one More ❯

Elevation Recruitment Group are looking for an experienced 2nd Line Support Engineer to join our client, a Managed Service Provider (MSP) team on a contract basis. You will provide advanced technical support to our clients, ensuring timely resolution of escalated issues and maintaining high service standards. This role is due to growth, and you need to be able … and switches Assist with security best practices and compliance requirements. Escalation & Collaboration: Work closely with 3rd Line engineers and vendors for complex issues. Provide feedback to improve processes and service delivery. Skills & Experience required: At least 2 years proven experience in a 2nd Line support role within an MSP environment. Strong knowledge of: Windows Server Virtual Environments (VMWare) SQL More ❯

Model: Hybrid - 3 days in the office, 2 days working from home Join Reed Talent Solutions as a Resourcing Business Partner and play a pivotal role in managing the delivery of operational requirements for specific Managed Service accounts within our client portfolio. This role is crucial for ensuring that resourcing outputs meet client expectations and that Reed achieves … its commercial goals. Day-to-day of the role: Own the delivery of Managed Services for key clients, directly or through coordination with Reed or third-tier supplier teams. Partner with key stakeholders within the client business, taking accountability for high-volume recruitment campaigns. Oversee the delivery of recruitment services according to best practice guidelines and market-leading … principles, including manpower planning, attraction strategy design and delivery, and more. Ensure seamless integration of activities managed onsite at the client premises with outputs from dedicated client teams based offsite. Act as the first point of contact for the resolution of any issues within the Managed Service delivery. Maintain world-class client relationships up to senior management level More ❯

sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing-specific data, such as tenant demographics, rent arrears, and service usage - desirable. Familiarity with customer insight tools and techniques, such as surveys, focus groups, and data mining. Demonstrated experience in turning raw data into insights that influence business decisions … and improve service delivery. Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights. Experience with SQL for querying databases. Solid understanding of key issues in social housing, such as tenant satisfaction, void management, rent collection, and regulatory frameworks (e.g., Homes England, Regulator of Social Housing). If you have the relevant experience and More ❯

sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing-specific data, such as tenant demographics, rent arrears, and service usage - desirable. Familiarity with customer insight tools and techniques, such as surveys, focus groups, and data mining. Demonstrated experience in turning raw data into insights that influence business decisions … and improve service delivery. Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights. Experience with SQL for querying databases. Solid understanding of key issues in social housing, such as tenant satisfaction, void management, rent collection, and regulatory frameworks (e.g., Homes England, Regulator of Social Housing). If you have the relevant experience and More ❯