9 of 9 Customer Retention Jobs in the East of England

Customer Success Manager Location: Hemel Hempstead Salary: £26,000 - £28,000 + Bonus Hours: Monday Friday, 9am 5.30pm We are recruiting for candidates with a customer success or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. You will be part of the team that … provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks: Support … your customer base, managing and exceeding their expectations. Identify and create opportunities that benefit your customers Performing account reviews Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate Handle both incoming and outgoing customer sales and service calls Create and More ❯

million each week to good causes and has bold ambitions to double this impact in the coming decade. Analytics and CRM are central to this journey, shaping strategy across customer engagement and retention. The Role This is a key role within the CRM analytics function, focused on both decisioning and campaign performance analysis. You'll be responsible for building More ❯

uncover new opportunities. Build strong relationships with key decision-makers and influencers. Secure and lead impactful meetings that showcase our clients solutions. Use past sales data to enhance client retention and spot repeat business opportunities. Attend industry events (usually once a month) to expand professional connections. Work closely with software authors to craft compelling pitches and close deals. More ❯

Product Marketing & GTM Own positioning, messaging, and narrative for Roda BI across care-sector personas. Plan and execute tiered launches (Major/Minor/Growth) end-to-end. Convert customer insights into benefits-driven campaigns and roadmaps. Competitive intelligence & win/loss: maintain battlecards and sales insights. Build and deliver sales enablement kits (decks, one-pagers, ROI calculators, battlecards … deliver strong ROI. Requirements What You'll Need To Have: 5+ years in B2B SaaS/software marketing with proven GTM & product-launch ownership. Track record of pipeline contribution, customer acquisition, and retention. Deep understanding of traditional marketing channels (brand, content, events, PR, SEO/SEM). Proven expertise in AI marketing tools. Comfortable with rapid change, lean resources More ❯

in driving growth across a designated set of enterprise accounts at Netceed. This role requires a proactive, commercially driven individual who can identify, nurture, and expand opportunities within existing customer relationships while ensuring customer satisfaction and retention. Job Description Key Responsibilities • Account Growth: Drive revenue growth across a defined portfolio of enterprise accounts by identifying upsell, cross-sell … Stay informed on market trends, competitor activity, and industry developments to position Netceed’s solutions effectively. • Collaboration: Work closely with internal teams to ensure smooth delivery of solutions, excellent customer service, and achievement of shared goals. • Performance Tracking: Monitor account performance against growth targets and prepare regular reports for senior management. Person Specification Essential Skills and Experience • Proven experience … procurement and decision-making processes. • Ability to analyse data and market insights to inform strategy. Personal Attributes • Highly motivated, proactive, and target driven. • Strong problem-solving skills with a customer-first mindset. • Collaborative team player who thrives in a fast-paced environment. • Resilient, adaptable, and comfortable with change. • A growth mindset, always seeking new opportunities for improvement and expansion. More ❯

in driving growth across a designated set of enterprise accounts at Netceed. This role requires a proactive, commercially driven individual who can identify, nurture, and expand opportunities within existing customer relationships while ensuring customer satisfaction and retention. Job Description Key Responsibilities • Account Growth: Drive revenue growth across a defined portfolio of enterprise accounts by identifying upsell, cross-sell … Stay informed on market trends, competitor activity, and industry developments to position Netceed’s solutions effectively. • Collaboration: Work closely with internal teams to ensure smooth delivery of solutions, excellent customer service, and achievement of shared goals. • Performance Tracking: Monitor account performance against growth targets and prepare regular reports for senior management. Person Specification Essential Skills and Experience • Proven experience … procurement and decision-making processes. • Ability to analyse data and market insights to inform strategy. Personal Attributes • Highly motivated, proactive, and target driven. • Strong problem-solving skills with a customer-first mindset. • Collaborative team player who thrives in a fast-paced environment. • Resilient, adaptable, and comfortable with change. • A growth mindset, always seeking new opportunities for improvement and expansion. More ❯

in driving growth across a designated set of enterprise accounts at Netceed. This role requires a proactive, commercially driven individual who can identify, nurture, and expand opportunities within existing customer relationships while ensuring customer satisfaction and retention. Job Description Key Responsibilities • Account Growth: Drive revenue growth across a defined portfolio of enterprise accounts by identifying upsell, cross-sell … Stay informed on market trends, competitor activity, and industry developments to position Netceed’s solutions effectively. • Collaboration: Work closely with internal teams to ensure smooth delivery of solutions, excellent customer service, and achievement of shared goals. • Performance Tracking: Monitor account performance against growth targets and prepare regular reports for senior management. Person Specification Essential Skills and Experience • Proven experience … procurement and decision-making processes. • Ability to analyse data and market insights to inform strategy. Personal Attributes • Highly motivated, proactive, and target driven. • Strong problem-solving skills with a customer-first mindset. • Collaborative team player who thrives in a fast-paced environment. • Resilient, adaptable, and comfortable with change. • A growth mindset, always seeking new opportunities for improvement and expansion. More ❯

in Barnet. This tight-knit MSP have been trading for over 20 years supporting locals SMEs who take pride in their training and development opportunities and their stellar client retention rate. To support their growth plans, they have recently moved to a brand new office in Barnet. We are looking for hungry Senior IT Engineers with great L2 … Drivers licence In this Senior IT Engineer role, you will assist in developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as the final escalation role point for the 1st & 2nd Line Support team, exposing yourself to a number of cloud-based projects and a … real chance to boost your career in the right direction with more project exposure. Occasional visits to customer sites will be required. With this opportunity, you will achieve: Starting salary ranging from £40,000-£50,000 per annum Discretionary bonus 31 days annual leave (incl. Bank Holidays & Christmas shutdown period) Private medical scheme Contributory pension scheme Plus much more More ❯

Building Services company specialising in technical building servicesincluding commercial gas and HVAC maintenance, electrical services and building compliance The business hasbeen established for over 30 years with excellent client retention, leading to long term job security Our client has excellent staff retention and is looking for someone honest and reliable to join their close-knit team … Demonstrable experience of working in a similar role previously We are looking for someone who is honest, professional and reliable with the ability to build good relationships with the customer on site If you fit the above description, please forward a copy of your cv and covering letter to Kerry Hayes More ❯