1 to 8 of 8 Customer Retention Jobs in the East of England

platform provides innovative solutions to streamline operations, enhance property management, and facilitate data-driven decision-making. They are seeking a dynamic and experienced Lead Customer Success Manager to join the business. Job Overview: As the Lead of Customer Success, you will be responsible for developing and leading the … outcomes through the use of the company's technology, driving adoption, satisfaction, and retention. This role requires a strategic thinker with a passion for customer advocacy and a track record of building successful customer success teams and processes. Key Responsibilities: Strategy Development: Develop and implement a comprehensive customer success strategy aligned with company goals and customer needs. Team Leadership: In the future, recruit, mentor, and lead a high-performing customer success team, fostering a culture of excellence and customer-centricity. Customer Onboarding: Design and oversee an effective onboarding process to ensure customers are more »

this role, you will be responsible for installation, qualification, preventative maintenance and repair of Bioanalytics systems such as Incucyte, Octet, iQue and CellCelector on customer sites mainly in the Oxfordshire area whilst delivering excellent customer service. On occasions you will be required to travel to other sites in … near Oxford, Reading, Slough or Swindon area. Grow with us Your Responsibilities On a daily basis you will be responsible for providing services and customer support during field visits You will manage installation, qualification (IQ,OQ,PQ), preventative maintenance, fault finding and repairs for Bioanalytics systems Troubleshoot instrumentation and … instruments You will produce timely and detailed reports for equipment Follow the companys procedures and policies as well as ISO and GMP standards on customer sites You will work closely with the technical team such as Field Application Specialist, Technical Sales Specialist, Technical Support Engineer and Sales team and more »

selling platforms to customers and prospects. This individual follows sales best practices to achieve these goals, fostering a healthy, sustainable territory by focusing on customer retention, development, penetration, and continuing satisfaction. Is organized, a self-starter, comfortable using telephone selling skills to build customer rapport and … for sales volume, product mix, and new product and services awareness within the assigned territory. Prospect for new business within target market segments including customer outreach for qualified leads resulting from marketing campaigns/efforts. Responsible for adhering to customer contact metrics, assigned by management, including but not … Gilson Product Portfolio. Maintain current knowledge of and provides updates in a timely manner on territory trends and activities, competitive products and pricing, and customer concerns regarding Gilson products observed. Prioritize and respond to all customer inquiries within 4 business hours. Follow up on assigned hot leads within more »

support on a wide variety of client accounts. You will build detailed, accurate and insightful weekly and monthly reports. You will also provide excellent customer service and communications in this client-facing role and assist in the delivery of campaigns, tasks, and projects. Key Responsibilities Build and maintain Revenue … useful insights on which Account Managers can build CRM strategies Build great relationships with all clients, providing hands-on support and excellent levels of customer service and ensure the smooth running of client accounts Brief, design, build and deploy best practice email and SMS campaigns Build and optimise marketing … automations to drive client revenue & customer retention Assist in identifying upsell opportunities and driving revenue growth for clients Maintain client timesheets and time tracking Attend client meetings/calls as required, taking minutes and communicating actions and decisions to all stakeholders Develop and maintain an understanding of more »

to work as part of the clients security operation ? A confident communicator at all customers levels along with an understanding of service and client retention issues. ? The ability to deal with complex technical problems under pressure. ? You must be a good communicator, in person and written correspondence. ? Keen more »

to work as part of the clients security operation ? A confident communicator at all customers levels along with an understanding of service and client retention issues. ? The ability to deal with complex technical problems under pressure. ? You must be a good communicator, in person and written correspondence. ? Keen more »

Responsibilities: Develop strategic long-term trusting relationships with key clients to achieve growth and long-term company objectives. Maintain a thorough understanding of key customer needs and requirements. Attend commercial and operational stakeholder meetings/reviews and ensure full governance. Manage, track and analyse key account metrics including service … contract performance profitability etc. Undertake contract and service reviews with key clients to ensure alignment with expectations and identify areas for improvement. Drive client retention, renewals, upsells/cross-sells and client satisfaction. Proactively identify and pursue additional business opportunities within client accounts. Manage contract change requests and more »

yourself as a critical driver of the company’s success. Your focus will be fixed on generating high levels of new business, improving client retention and growing your own client book. At the same time, you’ll leverage your thorough understanding of the technology focus, to position yourself … to” person for insurance solutions. You’ll be joining a proven, thriving and fast-growing independent commercial insurance broker. This team of high-level customer-focused problem solvers, innovators, creative thinkers and risk profilers provides ‘best in class’ insurance solutions. You will be meeting and building relationships with senior … everything they do. In addition to an exciting base salary, there’s a highly rewarding incentive package (including best in class commission for client retention and opportunities to grow your own book of clients), a generous benefits package and holiday provision and hybrid working flexibility. Please apply for more »