1 to 22 of 22 Incident Management Jobs in the East of England

Location: Hybrid (Hemel Hempstead-based with a 50% office/50% remote working split) Competitive Salary + Bonus and Benefits Are you a Major Incident or Problem Manager looking for a new role in an exciting and rewarding environment? At Haven, we are using technology to shape the UK … issues, ensuring the stability of Haven's technology environment. What We’d Like You to Bring: Key Responsibilities: identify potential problems through trend analysis, incident reviews, and monitoring system performance. thorough root cause analysis for identified problems to understand underlying issues. a comprehensive problem management database, documenting all … their impact on business operations and services. on strategies to prevent the recurrence of known problems and define and track KPIs to measure problem management success. Essential Skills and Experience: of IT and park infrastructure, including hardware, software, networks, and servers. with various operating systems (Windows, Linux, Unix) and more »

PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations … Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be more »

visitors, tenants, and assets. You will lead a dedicated friendly team, fostering a culture of excellence and continuous improvement in security service delivery. People Management: Leadership: Inspire and lead a diverse security team, ensuring high morale and performance. Training & Development: Conduct thorough inductions, site-specific training, and regular performance … appraisals. Promote ongoing professional development. Operational Management: Coordinate employee holidays, manage sickness absences, and resolve payroll queries efficiently. Equipment Management: Ensure all personnel are properly equipped with uniforms and necessary tools. Security Operations: Policy Development: Develop and implement comprehensive security policies and procedures tailored to the shopping centres … needs. Resource Management: Efficiently schedule and deploy security personnel, monitor CCTV systems, and conduct regular patrols. Crisis Coordination: Work closely with local law enforcement and emergency responders to manage security incidents and emergencies effectively. Risk Management: Risk Assessments: Conduct regular risk assessments to identify vulnerabilities and implement mitigation more »

possible. Educated to GCSE Level or equivalent in Maths and English IT certificated desirable but not essential. Requirements: Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. Proactively keeping Customers informed on incident or request … and progress. Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. Adhering to Incident management procedures. Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager Escalate potential problem issues with Problem and Incident Management. Contributing to team meetings. If you think you're suitable for the role, apply now more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you re suitable for the role, apply now! If you are interested, please contact GTS more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you re suitable for the role, apply now! If you are interested, please contact GTS. more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS on more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS on more »

p - IT certificated desirable but not essential./p p br/p p Requirements:/p p - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements./p p - Proactively keeping Customers informed on incident … incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group./p p - Adhering to Incident management procedures./p p - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. … with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager/p p - Escalate potential problem issues with Problem and Incident Management./p p - Contributing to team meetings./p p br/p p If you think you're suitable for the role more »

PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Main duties to be carried out by SAP BASIS Administrator SAP/SQL/… OS memory management, Performance tuning Change & Transport Management Manage & change SAP Profiles. SAP Job Management (BPA & SAP) Workload issues in SAP SAP Process Management Application of Support Packs & Support Stacks Preform Kernel Upgrades Monitoring of Integration with PI systems ERP & BI System monitoring SAP client Management more »

relationship-building. We value diverse perspectives, believing they lead to better problem-solving and solutions in a rapidly evolving technology landscape. Responsibilities Leadership and Management : Guide and support individuals and teams through coaching, feedback, goal setting, and performance management. Prioritise, assign, and oversee departmental activities and projects to align … with North American counterparts to ensure seamless global support coverage. Security Integration : Work with the Information Security team to implement effective security monitoring and incident response mechanisms. Network Design : Design resilient, high-performance network infrastructures, including data centers, LAN/WAN/WLAN/SDWAN, Internet, load balancers, firewalls … and management platforms. System Management : Deploy and support complex virtual environments, including SAN, HPE technologies, Windows, Red Hat Server OS, Citrix, and SQL. Incident Management : Handle the installation, configuration, administration, upgrade, and maintenance of complex systems, audit and change management, and out-of-hours incident more »

to be available immediately. The role and responsibilities: - As a Service Desk Analyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle … company. - Escalate incidents where needed to 2nd and 3rd Line Support. What we are looking for: - Experience within a similar role, within Service Desk Management and 1st Line Support. - Thorough incident management and analytical skills. - Knowledge of Active Directory 2000, Microsoft Windows and Office XP suites, Service … Desk and Asset Management software. - Ability to work to strict SLAs. - You will need to be able to deal with a high volume of open tickets at any one time. Please apply now and we will be in touch in due course. more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level … ITIL methodologies and best practice • Good working knowledge of Microsoft Word, Excel and Outlook • Previous supervisory experience ESSENTIAL ATTRIBUTES • A real passion for people management and development in a large team • A passion to deliver excellent service with service level management and experience • Previous people management experience … customer service • Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods • Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback • Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs more »

minimising losses from failed internal processes, inadequate controls, and emerging risks. Who you are • Experienced risk professional and have worked in 1st line risk management (desirable but not essential) • Relevant regulatory/prudential regulatory experience in financial services • Have experience in Risk & Control Assessments, Audit Management, Regulatory Compliance … Incident Management and Event & Action Management • Resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing • Hands-on and great at delivery & execution • Curious and collaborative - you're great at asking incisive questions to pick things up more »

customer service Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback Ensure that there is continual service review and improvement of all processes … and procedures Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI’s Identify and escalate any potential breach of service level or risk to CDW where possible … of the area responsible for Good working knowledge of Microsoft Word, Excel and Outlook Previous supervisory experience ESSENTIAL ATTRIBUTES A real passion for people management and development in a large team A passion to deliver excellent service with service level management and experience Previous people management experience more »

ownership of the development and coordination of technology risk and information security operations activities. The OCIO team is also accountable for coordinating Business Continuity Management, Emergency Response, Incident Management, and technology resilience processes and standards framework. The second line team has been realigned in terms of accountabilities … European business segment that reflects and supports the current and future needs of the organisation. This will involve significant senior level engagement and stakeholder management across multiple functions and lines of business in Europe and with Lifeco (in Canada). More specific responsibilities will include Leadership: Develop and communicate … of a comprehensive resilience strategy. Foster relationships internally and externally to understand market trends. Provide strategic advice and build partnerships across multiple groups. Resiliency Management and Executive Engagement: Challenge and advise on policies and standards for resilience management. Report on resilience status and escalate concerns as needed. Conduct deep more »

is expected to bring together and ensure consistency and alignment across all three individual elements namely: business continuity, operational resilience and Third Party Risk management (TPRM) as they are all inter connected and have dependencies in the context of wider risk management. The roles main purpose is to act … and appropriate process, documentation and plans in place in order to manage these risk topics and the operational impacts of them (such as managing incident management process etc). What You'll Do Providing expertise, leadership and support to the BCM Department Co-ordinators and the BCM Plan … and recovery capabilities both internally and with third parties and provide comprehensive reports Manage BCM incidents effectively and appropriately and provide robust lessons learnt, incident reports and make recommendations Providing expertise, leadership and support on operational resilience across the organisation ensuring compliance to all regulatory requirements and ensuring IBS more »

in Bedfordshire, on a contract basis. Responsibilities of the Connected Car Tester position include: • Perform End to End system validation for connected cars • Raise incident tickets in the incident management system and track • Follow testing methods & procedures to ensure robust validation of the complete telematics systems. • Conduct more »

1st and 2nd Line roles. The role will be responsible for maintaining the out of hour’s on-call rotation, support escalations and IT Incident notifications. The role will include but is not limited to: Manage the day to day running of the Service Desk team to ensure desired … team to enable problem solving for all customer requests with the emphasis on a first-time resolution approach, working repeated issues through to problem management if necessary. Maintaining best practice within the Service Desk, continue to evaluate and innovate improvements to enhance the customer experience Plan and oversee the … skills and mentor 1st and 2nd Line. Demonstrable technical experience of working in a fast pace IT environment Demonstrable experience of working in a management role Previous exposure to working with IT Helpdesk/Ticketing software Exposure to IT incident management Desired – ITIL Foundation Certified or higher more »

and Hardware related incidents. • Accurately log incidents and ensure all relevant data is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request more »

to continuously review and keep abreast of incoming requests Escalate incidents where necessary to ensure the development for smooth, timely solutions of tickets Coordinate incident resolution with the Enterprise Team to agreed Service Levels and Targets Handle complaints, provide appropriate solutions and alternatives within set time limits and follow … order to provide accurate, valid and complete information Desirable: Previous Service Desk experience with an understanding of help desk requirements Understanding of the ITIL Incident Management Process An Interest in and understanding of Cloud Technologies How to Apply If interested, please click on the link provided and you more »

growth mindset, positive attitude and high energy who can lead a team. As the IT Service Desk Manager, you will pioneer the creation and management of our new IT service desk. This is a rare greenfield opportunity where you'll select the best people and tools, and implement efficient … and create performance reports. Optimize third-party services. Oversee major incidents and problem resolution. Maintain clear communication during incidents and changes. Provide support for incident management and escalations. Manage IT onboarding and equipment setup for new starters. Oversee secure removal of access and retrieval of equipment for leavers. more »