17 of 17 Incident Management Jobs in the East of England

ensure operational teams can confidently support the live Finance platform. Contribute to hyper-care and early life support activities post-go-live. Monitoring, Incident Management & Continuous Improvement: Implement and maintain monitoring solutions to ensure system availability and performance. Manage incident triage, root cause analysis, and problem resolution … operational efficiency of the platform. Job Requirements: Essential: Experience in application support, ideally with finance platforms, OneStream in particular. Strong understanding of Service Management frameworks such as ITIL. Solid background in: Operating system management (Windows/Linux) Application troubleshooting and performance optimisation Log analysis, system monitoring, and incident ...

constantly improve our service offering. The successful candidate will also have significant experience in the ITIL methodology. They will have extensive experience in vendor management and have faced off to senior stakeholders both internally to their firm, but also externally to other corporate clients. Due to the critical national … would be a significant advantage in this role. This individual will have experience in the software development lifecycle, live support and knowledge of performance management and testing practices. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely ...

umbrella Duration: Ongoing Contract – Long Term Duties The Head of Oracle Cloud Applications is responsible for the delivery, management, and optimisation of all Oracle Fusion (SaaS), PaaS and EPM applications across client Services. This role leads the Oracle Applications team, oversees the outsourced support providers and service performance … ensures our Oracle platforms remain secure, reliable and aligned to business needs. Service Delivery Management - Coordinate with Senior Stakeholders across multiple business units and coordinate requirements. - Escalation point covering critical issues both technical and operational business incidents within the Oracle platforms. - Oversee incidents, service requests and change management ...

seeking a proactive and technically proficient Technical Officer to support our design and engineering teams. The successful candidate will manage service and incident tickets, analyse data, and validate reports related to vehicle campaigns. This role involves utilising ticket management systems to track and resolve service requests, monitoring incident … such as Power Query, Power Pivot, and Power Automation—are essential for manipulating cloud-based data. The role requires effective collaboration with project quality, management, and engineering teams to ensure transparency and timely resolution of concerns. Providing technical support to an offshore call centre team is also ...

delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice. Our client encourages applications from ex-military personnel; however, all candidates will be given … consideration. Duties and Responsibilities: Manage delivery of front office IT services including end-user support and incident management Oversee hardware lifecycle: procurement, deployment, maintenance, and repair Manage software licensing, compliance, and asset tracking Support mobile devices, telephony, printing, and end-user equipment Build strong relationships with stakeholders ...

road vehicles, all equipped with state-of-the-art technology, for a contract opportunity. If you have a background Data Analytics and using Ticket Management systems, this could be the role for you! Responsibilities of the Technical Officer include: * Use ticket management tools to understand the service requests … raised by design team and take action * Monitor the incident tickets in the incident management system and track them through to closure * Utilise analytical tools to understand the anomalies or trends and find the root cause * Use advanced MS Excel techniques including Power Query, Power Pivot ...

functionally with design, quality, and engineering teams while developing your analytical and technical skillset. Key Responsibilities Manage and respond to service requests using ticket management systems Monitor and track incident tickets through to resolution Analyse data to identify trends, anomalies, and root causes (including use of SQL where … clear communication of issues Provide technical support to offshore call centre teams Skills & Experience Required Degree-qualified (or equivalent experience) Experience using ticket management tools (e.g. ServiceNow preferred) Strong Excel skills, including advanced functions and data tools Familiarity with Power Platform tools (Power BI, Power Query, Power Automate ...

Security - Lead in detecting and analysing security incidents including attacks, breaches, and identified vulnerabilities and remediate any security gaps in line with the security incident management procedure. Information and Business Advice - Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries … issues and enabling others to take appropriate actions. Stakeholder Management - Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met. Enterprise Architecture - Create/manage architecture storyboards/viewpoints that articulate business requirements. Analysis ...

data and improvement plans Manage escalations and difficult conversations with clarity and confidence Build long-term client trust through consistent delivery and communication Escalation & Incident Management Take full ownership of escalations through to resolution Coordinate teams, remove blockers and maintain accountability Communicate proactively during incidents Lead post-incident … performance through coaching and accountability Confident engaging with senior client stakeholders (Director level and above) Technical Understanding Microsoft 365 and Azure Intune and endpoint management Networking and connectivity fundamentals (Unifi advantageous) Service management platforms (ConnectWise preferred) Personal Attributes Takes ownership without being asked and delivers without being chased ...

validation for connected car services using mobile apps and smartwatches. - Ensure all test resources are prepared and available before validation begins. - Raise and track incident tickets in the incident management system, ensuring timely resolutions. - Follow established testing methods and procedures to meet company specifications and regulatory standards. ...

coordinate, and execute cutover activities including data migration, testing, training, and go-live support. Establish and run the EPR Go-Live Command Centre, managing incident escalation, downtime processes, and rapid response protocols. Manage risks, dependencies, and contingency planning for all cutover workstreams. Engage with senior clinical, operational, and digital … Significant experience leading cutover or go-live activities on large digital transformation programmes (ideally NHS/healthcare). Strong background in programme/project management methodologies (PRINCE2, MSP, Agile). Proven ability to manage complex risks, interdependencies, and operational readiness activities. Experience with incident management, command centre ...

implement data flows for various scientific instruments. Support validated data backup solutions for analytical equipment, including configuration, documentation, and equipment/software investigation. Provide incident management support, user coaching, and access management within R&D settings. Manage and resolve tickets through systems such as ServiceNow while ensuring ...

implement data flows for various scientific instruments. Support validated data backup solutions for analytical equipment, including configuration, documentation, and equipment/software investigation. Provide incident management support, user coaching, and access management within R&D settings. Manage and resolve tickets through systems such as ServiceNow while ensuring ...

networks Essential Skills & Experience: Experience in an IT Support/Service Desk role Strong troubleshooting and problem-solving skills Experience with ticketing systems and incident management Ability to communicate technical issues clearly to non-technical users Experience supporting Windows environments and end-user devices Desirable Skills: Knowledge … administration Familiarity with Windows 10/11, iOS, Android Basic network troubleshooting skills Exposure to Windows Server, VMware, or Nutanix Strong organisational and time management abilities ...

systems can target the OpenStack platform. Build and lead a high-performing engineering organization. Using a product approach, establish SLOs, operational excellence standards, and incident management practices. Drive automation, infrastructure as code, and platform reliability engineering. Engage with the OpenStack upstream community, including driving contributions from Arm. Handle … vendor relationships and influence roadmap alignment. Provide executive-level reporting on capacity, performance, cost, and risk. Required Skills and Experience: Extensive experience in product management, infrastructure, cloud, or HPC environments. Demonstrated success in building a culture of accountability, engineering excellence, and continuous improvement in senior technical teams. Experience leading ...

engineering standards for quality and reliability in customer-facing systems. Non-functional Practice: Own non-functional excellence for enterprise customers: performance, reliability, observability, and incident management. Champion security best practices (e.g., vulnerability management, data protection, RBAC, audit logging) and ensure changes support SLAs/SLOs appropriate for SaaS … software design principles and design patterns; able to justify trade-offs. Familiarity with cloud environments (e.g., AWS, Azure) and modern deployment pipelines, monitoring and incident response. Strong security mindset: application security best practices and experience mitigating vulnerabilities, secure coding techniques. Experience designing and building Data Pipelines/ETL systems. ...

ensuring alignment with enterprise risk and cyber security. Develop and implement Physical Security strategy, policies, and standards, including zoning, access control, CCTV, PSOC, and incident management. Define and maintain Physical Security architecture, secure-by-design reviews, and strategic access control to reduce insider and unauthorized access risk. Lead site … assessments using a tiered model, establish PSOC operating model, incident response playbooks, and integrate physical incident response with cyber and crisis management. Manage Physical Security technology strategy, vendor relationships, gap analysis, and executive reporting on the organization’s physical risk posture. Requirements: Proven expertise in strategic and operational ...