21 of 21 Incident Management Jobs in the East of England

Centre (JIC), Quadram Institute Bioscience (QIB), Earlham Institute (EI), and The Sainsbury Laboratory (TSL) - supporting cutting-edge research in food security, health, and environmental sustainability. NBIP provides the facilities management (FM) services to the JIC's, TSL's and EI's estates and buildings. The Facilities Department ensures the seamless operation of NBIP and the Institutes it supports by … managing essential support services, including: • Facilities Helpdesk & Business Systems system - Overseeing service requests, fault reporting, and work coordination. • Security & Access Management - Managing site security, access control, and emergency response. • Soft Services Management - Ensuring effective delivery of cleaning, waste management, catering, reception, and porterage. • Contract & Supplier Management - Managing outsourced service providers and ensuring compliance with SLAs. • Business … Continuity & Incident Management - Developing and maintaining business continuity plans for NBIP (BCP). • Compliance, Insurance & Risk Management - Ensuring adherence to health, safety, and environmental policies. • Mechanical, Electrical & Building Fabric Maintenance - Supporting maintenance and infrastructure services. • Project Management & Minor Works - Overseeing small-scale facilities projects. The FM Support Services Manager is responsible for the efficient and effective More ❯

The Cybersecurity team, within the IT department, is responsible for information and Cybersecurity. Responsibilities include information and cybersecurity risk management, and ensuring compliance to CAA, NIS and ISO27001 standards. The team also works closely with our majority shareholders, and partners, such as retailers, ground handlers, as well as suppliers, to ensure a joined-up approach to information and cyber … will have a strong technical background and a thorough understanding of IT systems, which is essential for effectively securing our infrastructure, systems, and networks. Expertise in information security, risk management and compliance is essential, as is a commitment to defending against cyber threats and integrating security across all layers of our IT environment to protect organisational data and technology. … Endpoint monitoring and analysis. * Malware analysis and forensics research. * Understanding/differentiation of intrusion attempts and false positives. * Lead investigations into security breaches, incidents, or suspicious activities and provide incident reports to stakeholders. * Enforce security policies, procedures, and guidelines for all IT systems and operations. * Provide recommendations for improving security practices to meet evolving regulatory and organisational needs. * Vulnerability More ❯

of Operations Analysts Build strong relationships across the business and invest in training and upskilling your team to ensure continuous growth and capability development Oversee daily operations, ensuring efficient incident resolution and proactive monitoring Act as the go-to escalation point for complex technical and operational issues Maintain service excellence by meeting SLAs and driving performance improvements Collaborate across … IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads and development opportunities Drive incident management, root cause analysis, and preventive actions Support integration of new technologies and processes into operations. What Makes This Opportunity Special: Rotating Shift Schedule (4 days on from 7am-7pm/4 off/4 nights on … Thrive in This Role If You Have: Proven Leadership: Demonstrated experience leading technical teams in a 24/7 support environment, with a focus on coaching, mentoring, and performance management Strategic Thinking: A results-driven mindset with the ability to set ambitious goals, prioritize effectively, and align team efforts with broader business objectives Technical Acumen: Familiarity with IBMi (iSeries More ❯

Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with Security Accreditors and Security Assurance … Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques, and liaising with TEMPEST test facilities. Advising development teams on suitable platform lockdown and configurations, and supporting Penetration … test activities. Analysing penetration test results and preparation of remedial action plans. Prepare and implement through life support and maintenance for product security including vulnerability and patch management plans Lead security incident management teams during incident/crisis situations in conjunction with Head of Product Security for EW/FCA Review and maintain corporate product security More ❯

production estate from both a technical and process perspective. Provide a consistent smooth operation of live systems and drive all on-call support issues. Design and operate a new incident tracking process to ensure root causes are found and remediated in a timely fashion by the development team. Create and maintain high end monitoring and automation tooling. Drive automation … and continuous improvement. RESPONSIBILITIES: Proven experience in a senior or lead SRE role, with a strong track record of building and maintaining highly reliable infrastructure and services. Expertise in incident management, including incident response, resolution, and post-mortem analysis. Proficiency in monitoring, alerting, and observability tools such as Prometheus, Grafana, ELK stack or Datadog. Experience with cloud More ❯

impacts. Manage and communicate changes to the on-prem corporate network infrastructure, ensuring clear communication of potential business impacts. Act as the technical SME for the network infrastructure, supporting incident, problem, and major incident management processes. Ensure capacity management of the network infrastructure, proactively identifying potential future issues and formulating mitigation strategies. Support and promote an … across multiple sites, ensuring the secure, resilient, and reliable operation of our corporate communications infrastructure. Qualifications and Experience: Proven experience managing communication networks with technical proficiency in: IP network management Extreme LAN switches and configuration Multi-vendor, multi-technology IP network design TCP/IP and routing protocols Cisco Viptela SDWAN LAN resilience technologies (SPBM, HSRP/VRRP) ITIL More ❯

pre-sales engineering within a relevant sector. Experience in network technologies, and certification (NSE7, CCNA, CCNP, Network +, or similar). Experience in Cyber Security (Security Operations, Risk Mitigation, Incident Management, Vulnerability Management, or similar disciplines). Experience in Compliance and Governance (ISO 270001, NIST, GDPR, Cyber Essentials, or similar frameworks). Can build and develop strategic More ❯

pre-sales engineering within a relevant sector. Experience in network technologies, and certification (NSE7, CCNA, CCNP, Network +, or similar). Experience in Cyber Security (Security Operations, Risk Mitigation, Incident Management, Vulnerability Management, or similar disciplines). Experience in Compliance and Governance (ISO 270001, NIST, GDPR, Cyber Essentials, or similar frameworks). Can build and develop strategic More ❯

pre-sales engineering within a relevant sector. Experience in network technologies, and certification (NSE7, CCNA, CCNP, Network +, or similar). Experience in Cyber Security (Security Operations, Risk Mitigation, Incident Management, Vulnerability Management, or similar disciplines). Experience in Compliance and Governance (ISO 270001, NIST, GDPR, Cyber Essentials, or similar frameworks). Can build and develop strategic More ❯

developments, taking the initiative to extend own knowledge to learn about products, technologies and techniques to deliver enhanced service. Systems installation/decommissioning (HSIN) Level 3 Service desk and incident management (USUP) Level 3 Problem management (PBMG) Level 3 System software (SYSP) Level 4 Change Management (CHMG) Level 3 Technical Specialism (TECH) Level 4 IT operations More ❯

to mitigate business risks arising from both regulatory & security noncompliance. What youll do Integrate with customer and third-party security operations centre reporting as well as integration with security incident procedures Build, manage and update Vulnerability Lifecycle Management Product Lists (VLMPLs) for all supported customers Responding to and helping to co-ordinate the response to Major Vulnerability incidents … Sending out notifications and communications related to security vulnerabilities that affect multiple technologies Creation and ownership of vulnerability incidents providing a Start to Finish level of incident management Proactive identification of vulnerabilities Provide supporting information on potential impacts and mitigating actions for new threats or vulnerabilities from vendor, threat intelligence and subscriptions Establishing good practice vulnerability treatment throughout … multiple resolver teams as well as presenting reports to business stakeholders such as Delivery Leadership Ability to work effectively as part of a team Knowledge/Understanding of vulnerability management tools such as Tenable, Qualys VMDR or Microsoft Defender Experience of Defender for Endpoint Awareness of: S ecurity best practice (ITIL, COMPTIA) IT security and software vulnerabilities Experience in More ❯

What you'll need Eligibility for UK Security Clearance (SC) is essential. 3+ years of experience in a ServiceNow support or technical delivery role, with a strong focus on incident management and platform maintenance. Strong communication skills, with the ability to engage effectively with both technical and non-technical stakeholders. Solid understanding of the ServiceNow platform, with hands More ❯

necessary Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP) Support for scientists in incident management, user support and coaching, access management More ❯

Duration:Permanent Additional comments: You must either have, or willingness to undertake security clearance Computacenter is looking for an experienced Test Environment Manager who will join our Test & Validation Management team supporting major customers. The role will be UK based to provide support to secure customers. The ideal candidate will have a minimum of 3-4 years' experience in … issues to relevant teams. Provide technical guidance on best practices for test environment management. Investigate and troubleshoot environment-related issues, coordinating with relevant teams to resolve problems quickly. Implement incident management processes to track and report on environment-related disruptions. Develop and maintain documentation for test environment standards and procedures. Working to SLAs and deadlines Prioritising and managing More ❯

and task prioritisation. Take ownership of your code from inception to deployment into Production, following a continuous delivery model. Get involved in live incidents as required, following the internal incident management process. Support, coach, and mentor other team members, setting high standards, and continually improving processes. Provide technical support to internal teams and actively share knowledge through documentation More ❯

Google Cloud, including multi-cluster and multi-regional Kubernetes environments. Create and maintain automation scripts (Python, Bash, Shell) and tools (GitLab, Terraform, Vault, Ansible) to streamline deployment, monitoring, and management processes using Infrastructure as Code (IaC). Implement and integrate monitoring and observability solutions, like AIOps, for proactive system issue detection and response. Participate in on-call rotations to … Confluence. Nice to Have Skills: CKA or CKAD certifications, and advanced certifications in AWS, GCP, or Azure. Experience working in a globally distributed team. Knowledge of ITIL practices and incident management frameworks. Additional Information: If you require accommodations during the recruitment process, please email . We respect confidentiality and are committed to providing necessary support to all candidates. More ❯

distributed systems in the cloud Optimize web applications to ensure performance and scalability Develop automated tests to ensure business needs are met, and allow for regression testing Cloud Infrastructure Management: Contribute to infrastructure improvement initiatives. You will assist with monitoring and Optimisation of Cloud resources. Application Development: Ensure smooth deployment and integration of features. Operations and Maintenance: Resolve operational … issues and minimize downtime when needed. Respond to customer requests this may include direct contact with customers You may need to cover incident management when one of your colleagues is on leave Key Technologies : Cloud based systems, Azure & AWS Full stack Octopus Deploy VueJS, React, Angular Mobile development in Android Studio Who you will be: Passionate about software … to using automated testing platforms and unit tests to deliver readable, maintainable code. Have an great understanding of deployment technologies and concepts Have a good working knowledge of issue management, code versioning, continuous integration and deployment tools. Programming languages that we use are c# full stack, Vue JS You are comfortable with making decisions with general concepts including dependency More ❯

role in protecting systems, data, and infrastructure across the firm's international footprint.This is a senior leadership role with a strong strategic remit and hands-on influence across governance, incident response, compliance, and risk. Key Responsibilities Lead the development and delivery of a global cyber security strategy Oversee threat detection, response, incident management, and governance Manage and More ❯

Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It … we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company … practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned … that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company … ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured More ❯

overtime may be required) Key Responsibilities: Follow detailed build scripts to configure customer hardware Apply operating system images and software packages to devices Log and report any build issues (incident management) Meet specific build targets for customer orders Unpack and repack devices as part of the configuration process Maintain a clean and efficient workspace Work collaboratively with your More ❯