1 to 25 of 104 Root Cause Analysis Jobs in the East of England

Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously assess the IT service delivery process and implement improvements that enhance efficiency, effectiveness, and customer satisfaction. Lead root cause analysis for service delivery issues and define corrective actions. Change Management: Ensure that changes to the IT environment are implemented smoothly with minimal disruption to service. More ❯

1st and 2nd line support teams, ensuring timely and effective resolution of complex issues interfacing with 3rd line across the wider business. Lead incident and problem management processes, including root-cause analysis for recurring incidents, working closely with internal teams and external vendors. Own and manage the organisation’s IT Service Management (ITSM) platform (HALO), including administration … standards. Proven track record in managing SLA compliance and delivering results in a fast-paced environment. Exceptional organisational and multitasking abilities. Analytical mindset with the ability to identify trends, root causes, and implement solutions. Desirable (Not Essential): CompTIA Network+ or equivalent — to support effective collaboration with network teams. Foundation-level cloud certification (e.g., Microsoft Azure Fundamentals, AWS Cloud Practitioner More ❯

partners. Ensure Code Quality: Uphold best practices in version control, documentation, and peer review to maintain high standards. Troubleshoot and Improve Data Quality: Resolve complex data issues by identifying root causes and implementing lasting improvements. Develop Integrations and Applications: Create and maintain back-end APIs, automate data ingestion, and build front-end tools (Astro, React, or low-code) for … reviews, providing constructive feedback to colleagues and championing improvements in style, performance, and security Investigate and Improve Data Quality Proactively identify data anomalies, inconsistencies, and integrity issues by: Conducting root-cause analysis on recurring data errors or mismatches Reviewing source data feeds and transformation logic to pinpoint upstream issues Recommend and implement fixes and improvements to existing … as a Technical Escalation Point Act as tier 3 support when the service desk or level-2 teams cannot resolve incidents due to complexity: Triage incoming support tickets, identify root causes, and propose corrective actions Provide on-call availability for critical outages affecting data pipelines, integrations, or production environments Document incident resolutions to streamline future troubleshooting efforts Plan, Specify More ❯

cloud subject matter expert, providing AWS best practice guidance to internal teams and project stakeholders. Investigate and resolve AWS infrastructure-related incidents, ensuring minimal downtime and impact. Participate in root cause analysis and implement preventative measures. Maintain clear, detailed documentation for AWS environments, architecture diagrams, SOPs, and runbooks. Continuously look for opportunities to improve cloud architecture, security More ❯

cloud subject matter expert, providing AWS best practice guidance to internal teams and project stakeholders. Investigate and resolve AWS infrastructure-related incidents, ensuring minimal downtime and impact. Participate in root cause analysis and implement preventative measures. Maintain clear, detailed documentation for AWS environments, architecture diagrams, SOPs, and runbooks. Continuously look for opportunities to improve cloud architecture, security More ❯

cloud subject matter expert, providing AWS best practice guidance to internal teams and project stakeholders. Investigate and resolve AWS infrastructure-related incidents, ensuring minimal downtime and impact. Participate in root cause analysis and implement preventative measures. Maintain clear, detailed documentation for AWS environments, architecture diagrams, SOPs, and runbooks. Continuously look for opportunities to improve cloud architecture, security More ❯

continuous improvement of our security practices. What will you be doing? Monitor and manage IT and Security incidents. Investigate and resolve cybersecurity events, collaborating with the SOC team. Conduct root cause investigations of security events and escalate when necessary. Support stakeholders to enhance PayPoint's security posture. Participate in a 24/7 rotating shift pattern (4 days … Scripting skills, especially with PowerShell and Bash. Familiarity with tools like zScaler, Solarwinds, Crowdstrike, Splunk. Experience with batch automation, Linux, and Azure. Knowledge of SIEM tools. Experience in Event Analysis, Triage, Incident Handling, and Root-Cause analysis. What can we do for you? 22 days holiday. On-site gym and nationwide gym discounts. Access to online benefits More ❯

Recovery: RMAN, logical/physical backups, PITR, snapshot-based backups Disaster Recovery: Oracle Data Guard, PostgreSQL streaming replication, MySQL replication, cloud-native DR solutions Performance Tuning: AWR/ASH analysis, SQL tuning, indexing strategies, partitioning, query optimization High Availability: RAC, GoldenGate, Always-On, replication clusters, failover testing Security & Compliance: User access control, auditing, encryption, patching Incident & Change Management: ITIL … communication Key Responsibilities Lead 3rd line support for production databases, ensuring 24x7 availability and rapid incident resolution. Design and implement disaster recovery strategies and conduct regular DR drills. Perform root cause analysis for critical incidents and provide long-term fixes. Optimize database performance through AWR analysis , SQL tuning , and resource monitoring . Manage database upgrades , patching More ❯

time management skills. Customer service experience. Strong written and verbal communication skills. Self-motivated with a willingness to learn. Ability to work independently on multiple tasks. Problem-solving and root cause analysis skills. Understanding of virtualization, Intune administration, and cloud printing. Asset inventory management. Experience with Microsoft Managed Desktop environment support. ITIL certifications or knowledge of ITIL More ❯

rapid and reliable code delivery across ● Work closely with the engineering team to support microservices architecture, with focus on latency-sensitive and high-availability services. ● Monitor system performance, conduct root cause analysis, and implement observability best practices (metrics, logging, tracing). ● Harden infrastructure and deployments with infrastructure as code (Terraform/CDK/CloudFormation). ● Lead incident More ❯

rapid and reliable code delivery across ● Work closely with the engineering team to support microservices architecture, with focus on latency-sensitive and high-availability services. ● Monitor system performance, conduct root cause analysis, and implement observability best practices (metrics, logging, tracing). ● Harden infrastructure and deployments with infrastructure as code (Terraform/CDK/CloudFormation). ● Lead incident More ❯

and non-technical staff across numerous areas. * Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution * Excellent problem solving and Root Cause Analysis skills * Proficiency in understanding, analysing and defining corrective actions any tickets raised by users * Understanding of virtualization and environments ability to understand Intune administration * Knowledge More ❯

and non-technical staff across numerous areas. * Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution * Excellent problem solving and Root Cause Analysis skills * Proficiency in understanding, analysing and defining corrective actions any tickets raised by users * Understanding of virtualization and environments ability to understand Intune administration * Knowledge More ❯

e.g., SolarWinds, PRTG, Zabbix, or similar). Knowledge of operating systems (Windows Server, Linux) and virtualisation platforms (VMware, Hyper-V). Strong troubleshooting skills and the ability to perform root cause analysis. Excellent written and verbal communication skills. Willingness to work in a shift-based environment, including evenings, nights, and weekends if required. Desirable: Exposure to cloud platforms More ❯

e.g., SolarWinds, PRTG, Zabbix, or similar). Knowledge of operating systems (Windows Server, Linux) and virtualisation platforms (VMware, Hyper-V). Strong troubleshooting skills and the ability to perform root cause analysis. Excellent written and verbal communication skills. Willingness to work in a shift-based environment, including evenings, nights, and weekends if required. Desirable: Exposure to cloud platforms More ❯

theories and practices across disciplines to identify risks, requirements, and architectural components. Collaborate with leadership to improve software engineering processes. Resolve and lead others in resolving software defects. Conduct root cause analyses and code reviews. Assist with project scheduling, tracking progress, and process improvements. Work with internal and external teams on design, redesign, and prototyping activities. Mentor junior More ❯

Security Analyst Role: As a Level 3 Security Analyst, you will be at the forefront of our Security Operations Center (SOC), monitoring and responding to security incidents, performing threat analysis, and contributing to the continuous improvement of our cybersecurity services. You will work within a dynamic team, ensuring the protection of our clients' digital assets while maintaining service excellence. … growth and certification support. Responsibilities: Monitor, analyse, and respond to security events and incidents within the SOC, ensuring timely detection and resolution in line with SLAs. Conduct thorough threat analysis and vulnerability assessments to identify potential security risks and implement mitigation strategies. Develop and refine incident response plans and playbooks to enhance SOC effectiveness. Perform root cause analysis (RCA) for high-priority incidents and contribute to service improvements. Provide expert recommendations on security measures and solutions to clients and colleagues. Engage in knowledge sharing within the SOC and wider teams to enhance security awareness. Participate in on-call rota for critical incident response and escalation. Work within designated shift patterns to ensure 24/ More ❯

etc) - to gain insight & take decisions. You will also maintain and update databases and help create network dashboards and reporting tools, including the Contribution Reporting Suite, trouble-shoot/root cause analysis where there are reports about data issues, maintain Network reference data (including on MDS) and contribute to Network internal documentation on data sources and develop … Maths, Engineering or Economics. You will also need to have experience in business data reporting, analytics, and dashboard/report creation (proficiency in Tableau would be preferred), modelling and analysis, along with proficiency in MS Excel. SQL is desirable, with knowledge of any other relevant coding language like Python, Scala, R, Matlab, C++ an advantage. Any experience of optimisation … able to work on multiple projects or processes simultaneously in a fast-paced changing environment. You will also have the ability to build relationships, communicate and present results of analysis and make recommendations. What you'll get in return: Competitive base salary Up to 20% bonus 25 days holiday plus bank holidays, with opportunity to buy 5 additional days More ❯

security groups, and networking configurations. Automate deployment pipelines and configuration management using DevOps practices and CI/CD tools (e.g., GitHub Actions, Azure DevOps, Jenkins). Support incident response, root cause analysis, and post-mortem documentation for cloud-related issues. Essential Skills & Experience: Proven experience as a Cloud Engineer or similar role in a production environment. Hands More ❯

with a focus on scalability, maintainability, and operational simplicity. Support secure identity and access solutions using Keycloak, and scalable routing with Traefik in containerized environments. Lead incident response and root cause analysis, ensuring learnings feed back into IaC practices. You Have BS in Computer Science, Engineering, or a related field (MS or PhD a plus). 3+ More ❯

Proficiency in languages such as Python, Bash, or Go for automation, scripting, and tool development. Experience with monitoring and logging tools and a solid background in incident management and root cause analysis. Soft Skills: Excellent communication skills, a collaborative mindset, and the ability to mentor and lead cross-functional teams. Compensation This is a pre-seed, equity-only More ❯

Proficiency in languages such as Python, Bash, or Go for automation, scripting, and tool development. Experience with monitoring and logging tools and a solid background in incident management and root cause analysis. Soft Skills: Excellent communication skills, a collaborative mindset, and the ability to mentor and lead cross-functional teams. Compensation This is a pre-seed, equity-only More ❯

Proficiency in languages such as Python, Bash, or Go for automation, scripting, and tool development. Experience with monitoring and logging tools and a solid background in incident management and root cause analysis. Soft Skills: Excellent communication skills, a collaborative mindset, and the ability to mentor and lead cross-functional teams. Compensation This is a pre-seed, equity-only More ❯

Proficiency in languages such as Python, Bash, or Go for automation, scripting, and tool development. Experience with monitoring and logging tools and a solid background in incident management and root cause analysis. Soft Skills: Excellent communication skills, a collaborative mindset, and the ability to mentor and lead cross-functional teams. Compensation This is a pre-seed, equity-only More ❯

Proficiency in languages such as Python, Bash, or Go for automation, scripting, and tool development. Experience with monitoring and logging tools and a solid background in incident management and root cause analysis. Soft Skills: Excellent communication skills, a collaborative mindset, and the ability to mentor and lead cross-functional teams. Compensation This is a pre-seed, equity-only More ❯