eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career The Cortex Customer Success Architects are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team … partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option! Your Impact Time to value - Provide guidance and assistance to enable effective customer deployment and customization of their XDR/XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption Product Expert - Acts as the product … new features and developing additional innovative use cases Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale Qualifications Your Experience Experience as a Security Incident Responder or SOC analyst/manager Experience with development and maintenance of scripts in Python JavaScript or PowerShell More ❯
Full Stack Developer - Customer Experience Engineering at Judge.me Closing the Trust Gap in E-commerce Location: Remote with hybrid option (2 days in Shoreditch office near Old Street) Salary: £60-90k dependent upon the value the successful candidate brings! Our Mission: Fixing Trust in Commerce For a decade, we've been on a mission to close the Trust … word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a Full Stack Developer to build and maintain critical internal systems that power exceptional customer experiences at scale. You'll architect and develop sophisticated tools, integrations, and AI-powered solutions that directly impact our position as the app in the Shopify ecosystem. This role … sits at the exciting intersection of engineering and customer experience, where your code directly influences our app store reviews - our primary growth driver. You'll work closely with our Head of Customer Support to build next-generation systems that enable our team to deliver world-class support efficiently and effectively. What Makes This Role Special High-Impact Development More ❯
Country: United Kingdom Site Location: UK - Client-based Job Type: Permanent/Full Time Date Posted: 01/05/2025 We have an excellent opportunity for a Photocopier Engineer to work on site at the University of Bath, one of our key customers. As a Customer Support Engineer, you will be the face of Sharp Business More ❯
Our client is looking for a number of Customer Support Engineers to join their team on a six month initial contract, working fully remotely. The role will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE … ADMS products, and responsible for addressing customer issues and concerns with ADMS applications such as SCADA, DMS, OMS etc. Essential skills/knowledge/experience: * Direct experience installing, maintaining or supporting GE ADMS products ('Power On Fusion (PoF)' or 'Power On Advantage (PoA)') including DMS Applications, DNAF, OMS, Storm Assist and DER. * Familiarity with User Interface, SCADA and Modeling More ❯
pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Quality Engineer, you will plan, implement, and manage compliance of design, development/manufacturing, production processes, and/or quality requirements with safety, quality, and regulatory standards for worldwide distribution. Qualcomm … Engineers collaborate with cross-functional teams to meet and exceed customer expectations. About the Role This is a technical customer facing role within the Quality Organization supporting Automotive customers based in Europe to provide leading edge automotive applications using the latest Qualcomm Snapdragon, Modem and 5G technology. Focus on in-region Automotive customers for Qualcomm products from customer development, mass production to field returns. Provide world class quality support to address quality issues and customer returns. Work with Automotive customers and Qualcomm internal teams to support customer APQP, required to bring up new products (Including documentation, risk assessment etc.). Work closely with Customer Engineering/Applications teams to enable customer new product More ❯
Software Development Engineer, Public Sector Customer Engineering Job ID: AWS EMEA SARL (UK Branch) What do we do? The Public Sector Customer Engineering (PS CE) team helps customers solve their most interesting business challenges by rapidly developing innovative prototypes using world-class cloud and open-source technologies, and working to co-build with AWS customers and partners. … find missing persons, Artificial Intelligence to optimise ride-shares and machine learning to grade exam answers. We are a team of problem-solvers and builders who work on our customer's challenges that don't have cookie-cutter solutions. We often don't have the answers right away, and are expected to Dive Deep to figure out the best … customers by showing how technology can solve their problems. What's in it for you? You will have the opportunity to be part of one of the fastest growing, customer obsessed, and innovative companies in the world. You will be able to dive deep into the details on operations and engineering. Everyone is a leader at AWS. You will More ❯
at . And for a full listing of open job opportunities go to Responsibilities Performs as on-site support liaison between Panasonic and Airline Customers/OEMs to ensure customer satisfaction and optimum performance of all Panasonic equipment. Provides service, technical guidance, support, and training to airline customers to ensure product performance and reliability objectives are met. Represent Panasonic … Field Engineering's interests in the resolution of technical issues with other Panasonic and customer engineering departments. Acts as a mentor and technical resource to lower-level Field Engineers. Key Responsibilities Service, Support, Training, and Troubleshooting Provide technical guidance, formal training, and field assistance to other Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and … a strong inter-departmental Engineering interface and support. Monitors and coordinates engineering solutions and implementation of fixes/solutions. Assists in aircraft delivery and support during flight test and customer flight acceptance. Other duties as required Liaison to Airline/OEMs Work closely with the customer's technical departments in providing timely and accurate data, reports, and feedback. More ❯
Responsibilities (Text Only) Technically Oriented: Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, and communicate progress and next steps to customers. Focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry, and direct customer input to detect and flag trends or patterns … leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Act as a mentor, share knowledge, and contribute to the content and readiness strategy for the team. Customer Solution Lifecycle Management: Serve as a connecting point between the product team and customers throughout the engagement lifecycle. Engage with customers to understand their business and availability needs, and … develop proactive guidance on designing configurations and deploying solutions on Azure. Handle complex escalations on customer issues, conduct impact analysis, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis and translate findings into opportunities for improvement, tracking and driving them as repair items. Relationship/Experience Management: Act as the More ❯
Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience Job ID: Amazon Spain Services, S.L.U. - B76 Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort to develop and deliver the next … generation of world-class technology systems inside our fulfillment centers in Europe. In the Mechatronics & Sustainable Packaging Customer Experience (MSP-CX) organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle (from product development, to deployment, to support & service), embodying Amazon's leadership principle … Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform "stand-alone work-cells" into "end-to-end integrated solutions" that are safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service. Successful candidates will have strong More ❯
O ffice Based 5 Days Monday - Friday Key skills: 2nd and Some 3rd Line, Networking and Infrastructure Switches, Routers, Firewalls, VLANS, Access Points, CCTV, Windows, Azure, Intune, Defender, Connectivity, Customer Facing. Must have excellent Communication skills & Customer Service. Any exposure to Ubiquity, Cambium or FortiGate an advantage but certainly not essential. My client is the rapidly growing European … busy team responsible for the delivery of Networking and Infrastructure services across a variety of departments, within a fast-paced environment. The 2nd & some 3rd Line Network and Infrastructure Engineer will be the main contact for high profile individuals in this major site, the role specialises in the configuration and support of the sites Networking and Infrastructure including Switches … Routers, Firewalls, VLANS, CCTV, Windows, Azure, Intune and Defender, etc. It is essential that you have both Networking and Infrastructure skills Ideally suited to an experienced Network and Infrastructure Engineer with expertise in cutting-edge solutions and support who is an excellent customer facing communicator. This is an opportunity to become a key member of a high-profile More ❯
Bordon, Hampshire, United Kingdom Hybrid / WFH Options
RM Education
provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools … makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be … users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds. We More ❯
Sr. Business Intelligence Engineer, Prime Video Channels - Customer Insights Job ID: Amazon Digital UK Limited Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that … on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. We are seeking a (Sr.) Business Intelligence Engineer (BIE) for our Prime Video Channels (Add-On) business across Europe. The team works in a dynamic environment where innovating on behalf of our customers is at the heart … will work closely with our business and finance teams building analytical and statistical/machine learning solutions that drive performance improvements for the business. Key focus areas will be customer insights and engagement as well as overall process optimization. You will act as a consultant to the business surfacing deep insights, providing easy to use tools for analysis and More ❯
Job summary We are looking for two ICT Acute Customer Engagement Engineers to join the Innovate team. In this hands-on role, you'll be a visible and proactive presence - floorwalking to assist users, resolving technical issues before they escalate, and ensuring seamless ICT service delivery. You'll work closely with our ICT Service Desk and Operations Team Leaders … to maintain high service standards and meet SLAs. We're looking for someone with: A logical, methodical approach to troubleshooting Excellent communication and customer service skills A collaborative mindset and a proactive attitude If you're ready to make a real impact and help shape a user-friendly, responsive ICT environment, wed love to hear from you. *Please note … users who may not have raised a formal request. Install and configure IT hardware, software, and peripheral devices in accordance with organisational standards and user needs. Take ownership of customer issues through to resolution, providing a visible and approachable ICT support presence across sites. Provide networking support and troubleshooting, including patching, configuration, and maintenance of switches, routers, and related More ❯
become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes. Role: This is a high impact role to help ensure customer growth and success. This is a multi-faceted role with elements of Sales Engineering and Robot Deployment/Support. This role requires a customer facing professional that can … deliver our product into our customers' hands; working closely with the commercial and engineering teams to support the sales and integration process. Responsibilities: Act as the main North American customer contact for deployment and installation of our hardware and software platforms. Work with customers to schedule delivery and installation of hardware and software products,including mechanical, electrical, software, and … network services. Take part in customer site visits to execute the installation process, including system setup,configuration, calibration, and troubleshooting. Maintain and facilitate communication with customers to resolve any technical issues with theirinstallation of deployment processes. Coordinate technical sales activities for prospective accounts, performing both in-depth andhigh-level technical presentations for customers and prospects. Support existing customerMore ❯
worked in a client-facing role providing technical expertise for commercial business activities? Are you a dynamic, pro-active go-getter, happy to jump onto calls or travel to customer sites to promote technology? This Cambridge based company seek a Customer-Facing RF Consultant Engineer to join their commercial team providing key technical expertise within sales and … support and expert guidance; developing product demos; collaborating with internal teams to generate data requested by customers; act as point-of-contact for clients; ensure engineering programmes align with customer expectations. Requirements: - Strong communication skills including demonstrable experience in a technical customer-focused role (this should include technical presentations, negotiations, and documentation). - Strong background experience in RF … flexibility as global travel is part of the job. On offer is a competitive salary including share option scheme. Keywords: Technical Support, Consultancy, RF Engineering, Semiconductor, Mobile Phone OEMs, Customer-Facing, Worldwide Travel, Cambridge/Hybrid Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we More ❯
