We are a small Managed Services Provider seeking a passionate 1st Line Support Apprentice. This role offers hands-on experience in IT support, including customer issue triage, system improvements, and installations. We provide comprehensive training, career growth opportunities, and regular social activities. Role Your duties will include: Daily Support: Triage customer issues and queries via our ticketing system and … and 365 platform migrations and improvements. Training This training programme is completed via an Apprenticeship Standard at Level 3 and learners will achieve a Pearson Level 3 Information Communications Technician qualification. Apprentices without Level 2 English and mathematics will need to achieve this level prior to taking the End Point Assessment. Regular training contact will support the learner to … standard’s knowledge, skills and behaviours. The learner will build a portfolio of evidence-based on real work projects. The Apprenticeship Standard has three pathways to choose from: Support Technician Network Technician Digital Communications Technician Upon successful completion of the apprenticeship, there is the possibility of a permanent position in Level 1 Support with options to move More ❯
Shrewsbury, Shropshire, England, United Kingdom Hybrid / WFH Options
QA
About us: Flex IT is a growing and customer-focused IT services provider, committed to delivering high-quality technical support and infrastructure solutions. With a passion for service and innovation, we support a wide range of clients across sectors and are looking for an enthusiastic IT apprentice to join our team. Overview: We are now looking for … an eager candidate to join us as an IT Helpdesk Support Technician apprentice. This hands-on role will offer practical experience across core areas of IT support, including service ticket handling, hardware setup, user support and on-site assistance. You’ll work alongside experienced professionals and receive full training while gaining a recognised qualification. Responsibilities: Respond to … support requests in line with SLAs Answer phones using standard procedures and provide first-line technical support Perform daily backup checks and escalate issues where necessary Configure and install IT hardware (PCs, laptops, printers, routers, etc.) Keep customers informed on progress through the ticketing system Work to resolve tickets promptly or escalate to 2nd line support when required Document More ❯
IT Field Technician x 3 - Liverpool - Training and Development - New (REF35) £28,000 + Training + Developement + Benefits A leading organisation in the Liverpool area requires a number of IT Field Technicians to join its growing IT delivery team. Suitable candidates will have the following skills: Good IT skills including the general use of More ❯
IT Field Technician x 3 - Liverpool - Training and Development - New (REF35) £28,000 + Training + Developement + Benefits A leading organisation in the Liverpool area requires a number of IT Field Technicians to join its growing IT delivery team. Suitable candidates will have the following skills: Good IT skills including the general use of More ❯
IT Field Technician x 3 - Liverpool - Training and Development - New (REF35) £28,000 + Training + Developement + Benefits A leading organisation in the Liverpool area requires a number of IT Field Technicians to join its growing IT delivery team. Suitable candidates will have the following skills: Good IT skills including the general use of More ❯
warrington, cheshire, north west england, united kingdom
RedRock Resourcing
IT Field Technician x 3 - Liverpool - Training and Development - New (REF35) £28,000 + Training + Developement + Benefits A leading organisation in the Liverpool area requires a number of IT Field Technicians to join its growing IT delivery team. Suitable candidates will have the following skills: Good IT skills including the general use of More ❯
UNIT 8, VICTORY CLOSE, WOOLSBRIDGE INDUSTRIAL ESTAT, WIMBORNE, England
COMMS (UK) LTD
We’re excited to offer an opportunity for a proactive and customer-focused individual to join our team as a 1st Line Service Desk Technician, with a primary focus on providing remote technical helpdesk support. Role In this role, you'll be the first point of contact for our managed service customers, helping to resolve technical issues and ensuring … work independently but also value collaboration and shared success Take pride in ensuring our customers feel supported and informed every step of the way Can demonstrate an interest in IT, software and hardware Hold a valid UK driving license and have access to your own vehicle Training Expected duration: 17 months Apprenticeship level: Level 3 (Advanced) Programme: Information Communications … Technician During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard. The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1 More ❯
Cheadle Hulme, Cheadle, Cheshire, England, United Kingdom
QA
Employer description: San-iT is a UK-based IT services provider that helps businesses improve efficiency, security, and scalability through managed IT support, cyber security, cloud transformation, and consultancy. They offer services like proactive IT monitoring, data backup, identity and access management, penetration testing, and tailored technology roadmaps. With a focus on simplicity, security, and business … growth, San-iT supports small to medium-sized businesses across various sectors, delivering practical, jargon-free tech solutions since 2007. Overview: We’re seeking a friendly and customer-focused Level 1 Support Engineer to join our busy Service Desk team. This front-line role involves providing remote support to our managed service clients and serving as the first point … communication. Collaborate with peers and your manager to share knowledge and continuously improve the Service Desk experience. Desirable skills: Ideally 1–2 years’ experience in a service desk or IT support role. We also welcome applications from apprentices or recent graduates with the right attitude and aptitude. No specific certifications required, but foundational Microsoft or IT support-related More ❯
West Sussex, England, United Kingdom Hybrid / WFH Options
TELECOM ACQUISITIONS LTD
constant determination to be the best we can be, ensures that those who want to grow and develop have every opportunity to. What will you be doing? As our IT Support Technician you will be providing Technical support for our internal employees as well as IT project support. We are looking for someone who is keen to … join a growing business where the customer is at the centre of our focus. · Password resets · Handling 1st & 2nd line IT support queries of internal and remote staff · Assist the team with 3rd line customer support escalations · Day to day IT maintenance · Setting up new users (hardware/software/telephony) · Microsoft Office 365 administration · Assisting with internal … environment (required) · Comfortable with PC/laptop hardware components · Experience using remote access software (RDP/Teamviewer/VNC etc.) · VoIP experience · Experience with server operating systems/linux · IT/Network qualifications/degree · Powershell experience What benefits will you receive? · 50% off our Broadband, completely free after two years. · 33 days holiday allowance including bank holidays + More ❯
Southampton, Hampshire, South East, United Kingdom
Sterling Bridge Limited
Role : Infrastructure Support Engineer Location : Southampton Salary : £30,000 - £34,000 MSP Environment | Modern Tech Stack | Career Development into Cloud & Projects Were working with a growing Managed Service Provider in Southampton, recognised for their innovation, technical expertise, and ability to More ❯
the role. Are you a charismatic IT Support Professional? We're looking for a dynamic IT Support Analyst to join a growing team and take ownership of providing exceptional IT user support within an enthusiastic, fast-paced business. In this exciting role you’ll be the go-to problem-solver, taking ownership of user issues from first … contact to resolution. Working closely with the IT Support Team Manager and a collaborative team of technicians, you’ll ensure that support tickets are handled efficiently, prioritised appropriately, and resolved in line with SLAs—all while delivering a first-class user experience. why you should apply. What a magnificent place to work, from the unbelievable benefit package to the … DNS, and DHCP, as well as configuring switches, routers, and VLANs. You're confident working with Azure for backup and disaster recovery, and you bring a solid understanding of IT security best practices to help protect the business. Experience with scripting (PowerShell/VBScript), digital phone systems like Teams, and relevant certifications (such as MCSA or VCP) will help More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum bonus + other benefits available
Bristol, Avon, England, United Kingdom Hybrid / WFH Options
Robert Half
Main Duties: Triage initial support requests and direct/action accordingly Provide IT support from basic user administration through to project tasks Respond to user requests and assist via telephone, electronically or in person Escalate calls to and liaise with third party support providers/suppliers to resolve issues Monitor stock levels of IT equipment Monitor computing power … Excellent time management with a flexible approach The ability to manage a busy workload whilst thriving under pressure Confidence to communicate with colleagues at all levels Essential Technical Experience: IT degree, qualification or equivalent practical experience A minimum of 3 years previous working experience within varied IT infrastructure and associated services Active Directory user/group/computer … user admin Windows 10 and 11, Microsoft Office and desktop applications PC builds and software installation Android and IOS mobile device setup and configuration using mobile device management systems IT asset management and ticketing systems Web and email security systems Telephony admin concepts (extensions, direct dial numbers, ring groups, pickup groups) Working knowledge of networking - switches, firewalls, wireless, IP More ❯
As a leading technology provider, our client uses the latest technologies to manage and maintain their customers’ IT systems. Operating at the forefront of their industry, they work very closely with a range of schools and colleges and are now looking to recruit an IT Support Engineer who will be site based at a leading independent school in … The role is varied and interesting, working with leading technologies in a school who are investing in enterprise grade infrastructure to support next generation teaching and learning. As an IT Support Engineer, you will be responsible for resolving all user support issues, as well as administration of the school’s network and IT systems. To be considered for … Microsoft Office 365 Microsoft Server 2019/2022 Wired and wireless networks, firewalls and content filters PC’s, Laptops, mobile devices and audio-visual systems Most importantly, as an IT Support Engineer, it is essential that you are a clear and logical thinker with a quality approach to customer service. You should also be a good communicator with More ❯
We have an excellent opportunity for an IT Service Desk Support Technician based in Warrington. We are seeking a dynamic, passionate and proactive customer-focused individual to join the existing ServiceNow team. The successful Candidate would provide essential L1 technical assistance and support to the workforce end users located across the globe using a ServiceNow ticketing system and … experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket … contribute to a collaborative and positive work environment. Willing to obtain relevant baseline security clearance. Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all More ❯
Suite D The Westlands 132 Compton Road, Wolverhampton, England
CONCERO UK LIMITED
work colleagues at all levels and at all times. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft … initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services. Learn technical content that aligns to and is relevant to employers and the market. … working culture. We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays). Apprenticeship Standard Information communications technician (level 3) Training Provider QA LIMITED Working Week All details will be confirmed upon interview. Expected Duration 1 Year 5 Months Positions Available 1 Closing Date Friday, 26th September More ❯
liaising with third party suppliers and some low level Linux Administration. As part of the team you will be expected to perform backups, provide support to users, manage the IT inventory to ensure any necessary equipment is available as well as any other tasks that fall within the team remit. Required Skills and Experience: Microsoft: Strong windows Server Administration More ❯
liaising with third party suppliers and some low level Linux Administration. As part of the team you will be expected to perform backups, provide support to users, manage the IT inventory to ensure any necessary equipment is available as well as any other tasks that fall within the team remit. Required Skills and Experience: Microsoft: Strong windows Server Administration More ❯
provider in Surrey.They have built an enviable client base over the years and are looking to expand their business and product offerings to their clients. Their dynamic approach to IT support and excitement in the industry sets them apart from other businesses in their class! With innovative technologies at their finger tips, the business has diversified with many new … product and service offerings over the years and as such, the need to increase the team has never been more prevalent. The Opportunity: Working as an IT Support engineer You will be providing 1st and 2nd line support to a diverse network of existing clients You will be the ‘voice’ of the business, the first port of call to … numerous long-standing clients, so the need to be clear, concise and upholding the company’s values is essential As the IT Support Engineer, you will be providing support over the phone, by email, remote session and onsite as required Working with the company’s internal systems, you will log and update all support tickets in a timely manner More ❯
JOB ROLE: IT Service Desk - Immediate Start HOURS: Monday - Friday 9am - 5:30pm SALARY: £13 per hour DURATION: Ongoing LOCATION: Basingstoke Our Client is looking for someone to join their busy service desk. Experience in Service Desk would be useful but alternatively if you are looking for a job in IT and have a positive attitude and the … of new projects assigned to the Service Desk Liaising with 2 nd line and 3 rd party support teams to resolve calls as soon as possible Desired skills: Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange etc...) Fixing issues via phone and remote access to various … your CV along with the name of the role you are applying for to Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office More ❯
Ready to take your IT Support career to the next level? Our client, a well-established and growing business, is looking for a confident IT Support Executive to provide hands-on support across their two sites in Redhill. If you're tech-savvy, people-focused, and have solid IT Support experience, this is your chance to join … a friendly, fast-paced team where career progression and development come as standard. The Role Manage and prioritise all incoming IT support tickets, ensuring timely resolution Handle change requests, including user access updates, system configuration changes, & permission adjustments Respond to help requests, providing user-friendly support & troubleshooting for software and application issues Resolve issue requests, identifying & fixing software faults … for role transitions Deliver support across two business sites via phone, email, & face-to-face, ensuring minimal disruption to users The Person Hands-on experience and strong understanding of IT & troubleshooting Strong communication skills and a natural ability to explain tech to non-technical users Good knowledge of Microsoft Office, Office 365 and ideally Dynamics CRM or Business Central More ❯
Holmethorpe, Redhill, Surrey, England, United Kingdom
QA
Employer description: nTrust was founded in 2002 to provide the very best IT support and IT services. The distinction that stands nTrust apart is the decades of experience the Directors, Russ and Eric had, running IT departments for large companies, prior to starting this business. Responsibilities: First line support for all clients, from first call to ticket More ❯
technology career where you can really make a difference. At Princess Alice Hospice, we’re a charity focused on delivering outstanding care to patients, their families, and friends. The IT support you provide will directly enable our teams to do just that. You’ll see the impact of your work every single day. About the role: We are looking … for an IT and Digital Support Technician to join our Digital & Performance Team. This multi-site role will focus on supporting and coordinating updates to connectivity and technology across our retail estate—nearly 40 shops from Ealing to Dorking, and Egham to Croydon. You’ll work closely with suppliers and colleagues to ensure our shops can continue generating … day, you’ll respond to user requests across multiple channels, troubleshoot issues, and deliver practical solutions. You’ll also assist with onboarding new starters, updating equipment, and maintaining our IT asset register. About you: You’re a confident and approachable technician with a proactive mindset and a passion for helping others. With experience supporting users across digital platforms More ❯
About the roleAs anSC Cleared IT Migration Support Technician you will be providing execution of the ELS Refresh Clinic and therole involves hands-on support with device migration, system updates, andinventory management. Tell me more, tell me more...Our client is currently looking fora recruit in joining their current team, below are the job details for yourreference:You can … Clearance is mandatory Strong attention to detail and ability to follow technical instructions Comfortable working in a structured, high-security environment Excellent communication and teamwork skills What's in it for you? - Our client loves to reward theirpeople for doing a great job. This is 5 day per week onsite contract. A daily rate, in-scope IR35, of £ 19.38 More ❯
Minton Place, Victoria Street, London, United Kingdom, England
Golfbreaks Ltd
internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation System Health Monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational … Business Continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability Training Information Communications Technician Apprenticeship Level 3: The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all … times This apprenticeship has two routes: The Support Technician role is based around resolving system user queries and faults in a helpdesk environment Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues Network Technicians More ❯
phone, email, and helpdesk software (Connectwise), ensuring responses align with agreed service levels. Key responsibilities include logging and managing support tickets, performing daily backup checks, and configuring and installing IT hardware such as workstations, laptops, and printers. Role Responding in line with SLAs to customer support requests: Telephone Email Connectwise Verbal Answering telephone using standard procedures: Logging support calls … Flex work area. Assisting all members of Flex Potential customer site visits as role progresses alongside Flex staff member therefore ability to drive would be preferred. Training Information Communications Technician Level 3. The right candidate will have the opportunity to secure a full-time position with the employer and continue to grow their career within the business. Apprenticeship Standard … Information communications technician (level 3) Training Provider TELFORD COLLEGE Working Week Monday - Friday 8:30am - 5pm Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Wednesday, 10th September 2025 Start Date Thursday, 11th September 2025 Desired Skills Communication skills IT skills Attention to detail Customer care skills Problem solving skills Administrative skills Analytical skills Logical Initiative More ❯