1 to 25 of 100 Journey Map Jobs in England

Analytics. Knowledge of SEO, CRO, and A/B testing for data-driven design decisions. Understanding of WCAG accessibility standards and inclusive design principles. Ability to create personas, journey maps, and user flows aligned with business goals. Benefits We value creativity and collaboration - and we reward it too: Competitive salary up to £40k (DOE) 37.5-hour work week More ❯

Analytics. Knowledge of SEO, CRO, and A/B testing for data-driven design decisions. Understanding of WCAG accessibility standards and inclusive design principles. Ability to create personas, journey maps, and user flows aligned with business goals. Benefits We value creativity and collaboration - and we reward it too: Competitive salary up to £40k (DOE) 37.5-hour work week More ❯

of their users goals and requirements Work closely with product managers, engineers and other stakeholders to turn business requirements and user insights into design concepts user flows and journey maps Create wireframes, mockups and interactive prototypes to leverage their design system to maintain consistency and scalability Lead and facilitate usability testing to gather feedback, validate designs and iterate More ❯

of their users goals and requirements Work closely with product managers, engineers and other stakeholders to turn business requirements and user insights into design concepts user flows and journey maps Create wireframes, mockups and interactive prototypes to leverage their design system to maintain consistency and scalability Lead and facilitate usability testing to gather feedback, validate designs and iterate More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

designing end-to-end journeys, prototyping solutions, and helping teams make evidence-based decisions. What you’ll do: Lead UX activity across the full lifecycle from user needs, journey mapping and prototyping through to final delivery. Turn user research insights into actionable design approaches, documented experience flows and high-quality artefacts. Design accessible products and services that work More ❯

designing end-to-end journeys, prototyping solutions, and helping teams make evidence-based decisions. What you’ll do: Lead UX activity across the full lifecycle from user needs, journey mapping and prototyping through to final delivery. Turn user research insights into actionable design approaches, documented experience flows and high-quality artefacts. Design accessible products and services that work More ❯

designing end-to-end journeys, prototyping solutions, and helping teams make evidence-based decisions. What you'll do: Lead UX activity across the full lifecycle from user needs, journey mapping and prototyping through to final delivery. Turn user research insights into actionable design approaches, documented experience flows and high-quality artefacts. Design accessible products and services that work More ❯

designing end-to-end journeys, prototyping solutions, and helping teams make evidence-based decisions. What you'll do: Lead UX activity across the full lifecycle from user needs, journey mapping and prototyping through to final delivery. Turn user research insights into actionable design approaches, documented experience flows and high-quality artefacts. Design accessible products and services that work More ❯

a broad range of design ideas backed up with results to prove their effectiveness. Day-to-day responsibilities of the role will include creating information architecture, wireframes, customer journey maps and beautifully crafted interfaces. You’ll be able to create digital prototypes with pace and accuracy and design engaging experiences which meet customer needs and business goals. You More ❯

Native Mobile App Design Experience A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience More ❯

Native Mobile App Design Experience A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience More ❯

as a Senior Product Designer. A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience More ❯

advanced UX/user research to uncover insights. Synthesise findings into meaningful service concepts and recommendations. Facilitate workshops to gather insights, align stakeholders, and drive collaboration. Create user journey maps and service blueprints to visualise end-to-end experiences. Develop prototypes to test and iterate design concepts with users. Conduct usability testing and refine designs based on feedback. More ❯

and synthesize human insights, balancing them against enterprise constraints. Facilitation: Lead workshops to gather insights, foster collaboration, and drive team consensus across multiple project streams. Visualization: Create user journey maps and develop prototypes to visualize, test, and validate concepts. Leadership: Manage team activities, make key design decisions, and provide solutions across multiple teams within the SI partner's More ❯

user needs and pain points. Insight Synthesis: Interpret and synthesize human insights, ensuring they are balanced against strategic business, technical, and brand inputs. Artifact Creation: Create detailed User Journey Maps and facilitate the development of Service Blueprints to visualize the end-to-end experience. Collaboration & Facilitation: Plan and lead cross-functional workshops to gather insights, align teams, and More ❯

design process, from framing services to delivery. Conduct and synthesise ethnographic and UX research to uncover user needs. Facilitate workshops and guide teams toward informed, collaborative decisions. Produce journey maps, prototypes and usability tests to validate concepts. Provide expert input across multiple teams, influencing key design and service decisions. About You Advanced expertise in UX Research and strong More ❯

technology-enabled business change projects or workstreams. Knowledge of tax compliance processes. Proficiency in data analytics tools for gathering and analysing business requirements and KPIs. Experience in customer journey mapping and translating insights into wireframes and user stories. Strong communication skills with the ability to influence stakeholders across multiple disciplines. Familiarity with UX design collaboration and agile methodologies. More ❯

technology-enabled business change projects or workstreams. Knowledge of tax compliance processes. Proficiency in data analytics tools for gathering and analysing business requirements and KPIs. Experience in customer journey mapping and translating insights into wireframes and user stories. Strong communication skills with the ability to influence stakeholders across multiple disciplines. Familiarity with UX design collaboration and agile methodologies. More ❯

through to engineering, testing, and optimisation within secure cloud and on-premise environments. What You'll Do Plan and conduct user-centred design activities including sketching, wireframes, prototypes, journey mapping, and feedback loops. Translate research findings into clean, intuitive UI designs aligned to government or project-specific UX guidelines. Create and maintain component libraries, design systems, and reusable More ❯

and help provide effective feedback and support where needed Help understand our multi-national customers, their needs, and behaviours Contribute to user-centred tools such as personas and journey maps to visualise and share customer empathy with stakeholders Collaborate on Digital Research, seeking out, understanding, and keeping up to date with customer insight Support in delivery of Optimisation More ❯

AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or More ❯

AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or More ❯