151 to 175 of 582 Journey Map Jobs in England

environments—this is your chance to make a lasting impact in a business that’s scaling fast. You’ll own the full UX lifecycle—from customer research and journey mapping to high-fidelity design and prototyping. Working closely with product, engineering, and commercial teams, you’ll bring structure to complexity and lead design thinking across a powerful, AI More ❯

environments—this is your chance to make a lasting impact in a business that’s scaling fast. You’ll own the full UX lifecycle—from customer research and journey mapping to high-fidelity design and prototyping. Working closely with product, engineering, and commercial teams, you’ll bring structure to complexity and lead design thinking across a powerful, AI More ❯

ensuring seamless integration of design and business objectives, and lead proposals and pitches. Design Expertise: Expertise in end-to-end service design tools and techniques, including service blueprinting, journey mapping, user research, prototyping, UX/UI design, and design thinking. What We’re Looking For A visionary and pragmatic Senior Service Designer with a proven track record in More ❯

to launch, ensuring every stage of the design process aligns with user needs and business goals Research, plan, and execute UX/UI strategies, from user interviews and journey mapping to wireframing and information architecture Integrate AI-enhanced workflows, intelligent prototyping, and adaptive design systems for efficient, scalable solutions Innovate & Push Boundaries. Explore emerging trends in predictive UX More ❯

with stakeholders to concept and produce high quality, detailed deliverables that are consistent with the brief (e.g. concepts, ideation, mock-ups, wireframes, prototypes, user stories, journeys, personas, user journey mapping etc.). Demonstrated experience in coaching and developing junior team members to reach their full potential. Relevant product knowledge including knowledge of Adobe CC, Invision, Sketch, Prototyping tool More ❯

customer journeys. Experience in a range of research and design methods, including at least some of the following, is critical: Contextual enquiry Interviews Diary studies Questionnaire design Customer journey mapping Service blueprinting Creative workshop facilitation Storyboarding Service safari Persona development Co-creation Paper prototyping About working for us Our focus is to ensure we're inclusive every day More ❯

How we reward your hard work... At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as. Up to 40% off fashion Up to 40% off hospitality … regular research cadence to inform our customer experience Collaborate with customers services, retail, loyalty and ecom teams to understand customer touchpoints and insights, business and customer priorities Create journey maps, wireframes, prototypes, interactions to develop end to end user flows, inform research and business and technical decision making Provide high fidelity UX/UI designs and specifications to … guidelines follow digital best practise and are upheld across all digital touchpoints Run UX research projects to identify and solve customer barriers in our end to end customer journey, creating and sharing insights to influence change across our business teams Is this you? We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury More ❯

the biggest pain points in the beauty industry: helping users find the right beauty products for their needs. Based in London (Holborn), we're on an exciting growth journey in the online beauty space. At Noli, our vibrant culture drives everything we do - we're ambitious, curious, and deeply committed to empowering our team and our users. We … insights, inform design choices, and drive improvements. Contribute to future category expansion: Conduct exploratory research to guide the development of new categories and features. Create user personas and journey maps that provide foundational insights for category growth. Stay ahead of industry and research trends: Continuously monitor industry trends, competitor activities, and emerging research methodologies to ensure Noli's More ❯

testing, ethnographic research, participatory design, co-creation, field testing, etc.) Experience creating prototypes using tools such as Figma, Axure, etc. Experience with design tools such as personas, customer journey maps, user flows, wireframes, and prototypes. Experience in service design methodologies is desirable. Experience delivering an ERP or a commercial off-the-shelf system via a UCD approach is More ❯

user interviews, surveys, and usability testing. Designs and iterates wireframes, prototypes, and high-fidelity mockups to effectively communicate and visualize user interfaces. Develops user personas, user flows, and journey maps to identify pain points and opportunities for improvement in the user experience. Creates visually appealing and intuitive interface designs that align with the brand identity and elevate the More ❯

for leading companies and global brands. What You'll Do Work with design leads to create compelling interactive experiences Perform user research and develop information architecture, user goals, journey maps, and design wireframes and visual interfaces Collaborate with developers to ensure pixel perfect execution across all project deliverables Work with strategy consultants to gain insights into clients' business More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. · Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. · Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. · A track record of leading More ❯

participatory design, co-creation, field testing etc.) Experience creating prototypes using tools such as Figma, Axure etc. Experience with a variety of design tools such as personas, customer journey maps, user flows, wireframes, prototypes Experience in service design methodologies would be desirable Experience in delivery of an ERP or a commercial off the shelf system via a UCD More ❯

recordings, funnel analysis) to identify patterns and areas for product optimization, reconciling with primary research sources to provide a holistic picture of user behaviour. Develop user personas and journey maps to visualize user behaviours and inform product design. Synthesize research findings into actionable insights that drive new features and product improvements. Stay up to date on industry trends More ❯

benefiting from Howden's deep market expertise, established networks, and robust infrastructure. Role Responsibilities As a Senior Business Analyst, you will be a key driver in our transformation journey, bridging the gap between customer needs, business requirements, and technical solutions. Working in a dynamic startup environment, you will shape product development, design seamless customer journeys, and ensure successful … between product teams, development teams, and business stakeholders, translating complex business requirements into clear technical specifications while maintaining focus on exceptional customer experience. KEY ACCOUNTABILITIES: Product Analysis & Customer Journey Design: Owns end-to-end analysis of new product launches and feature developments Designs and maps customer journeys, identifying pain points and opportunities for improvement Creates detailed process flows … requirements and technical implementation Balances speed of delivery with quality and compliance needs PERSON SPECIFICATION: Knowledge/Experience Extensive experience in business analysis, with strong focus on customer journey mapping and technical integration Proven track record of delivering complex technical solutions in both startup and enterprise environments Experience with API integration and technical specification development Strong understanding of More ❯

designs accordingly. Governance & Reporting: Track service performance and report on outcomes to stakeholders Key Skills & Experience: Strong background in user-centred design and service design methodologies. Experience with journey mapping, service blueprints, and prototyping tools. Excellent communication and facilitation skills across technical and non-technical audiences. Ability to work in agile, cross-functional teams. Familiarity with digital transformation More ❯

to share knowledge, generate ideas, and embed design principles across product, service, and customer journeys. Experience in leadership, digital delivery, and strategic thinking is essential. Proficiency in customer journey mapping, service blueprinting, creative workshop facilitation, co-creation, storyboarding, service safari, persona development, interviews, and diary studies. Researching and documenting current services and experiences, and prototyping future state services. More ❯

research and strategy to implementation Ability to clearly articulate design concepts, strategies, and decisions to diverse audiences, including senior stakeholders Proficiency in service design methods, including user research, journey mapping, service blueprints, prototyping, and workshop facilitation Excellent communication skills, including the ability to synthesize content into concise summaries This position requires a DBS check What you’ll get More ❯

and eager to drive business growth through innovative digital solutions? Join our Food Packaging Division as a Digital Analyst and be at the forefront of our digital transformation journey, focusing on the commercial area to create efficiencies and enhance customer experiences. This is a remote role and can be based anywhere in Europe. About the Role: We are … efficient delivery of digital pilots, always guided by a Sales Growth imperative. Maintain digital dashboards to provide insights to the Commercial leadership team. Required Skills and Knowledge: Customer Journey Mapping: Clear understanding of customer journeys and digital solutions development in a B2B context. Technical Proficiency: Very good knowledge of MS Office and atleast one project management tools (Jira More ❯

at working with diverse teams and are a guardian of effective content design. Figma Proficiency: You’re a Figma whiz, capable of delivering polished designs to engineering partners. Journey Mapping: You have experience in creating clear customer journeys, from resellers to enrolment. Communication Skills: Your communication, presentation, and writing abilities are top-notch, allowing you to articulate ideas More ❯

at working with diverse teams and are a guardian of effective content design. Figma Proficiency: You’re a Figma whiz, capable of delivering polished designs to engineering partners. Journey Mapping: You have experience in creating clear customer journeys, from resellers to enrolment. Communication Skills: Your communication, presentation, and writing abilities are top-notch, allowing you to articulate ideas More ❯

Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. Turn research into strategy by translating insights into actionable experience principles, product recommendations, and roadmaps. Collaborate across disciplines, working closely with Designers, Researchers, Product Managers … experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams and communicate effectively with More ❯

at working with diverse teams and are a guardian of effective content design. Figma Proficiency: You’re a Figma whiz, capable of delivering polished designs to engineering partners. Journey Mapping: You have experience in creating clear customer journeys, from resellers to enrolment. Communication Skills: Your communication, presentation, and writing abilities are top-notch, allowing you to articulate ideas More ❯

or workstreams. Experience and knowledge of tax compliance processes. Experience using data analytics tools to gather, review, and analyse business requirements, including KPIs, and other key metrics. Customer journey mapping experience and translation into wireframes and user stories, within an agile development environment. Excellent communication skills, written and oral, and ability to engage with and influence stakeholders across More ❯

in agile environments Strong portfolio or case studies showing research that informed successful service or product outcomes Proficiency with research tools and methods including usability testing, depth interviews, journey mapping, and persona creation Comfortable presenting findings to senior stakeholders and advocating for users in delivery decisions Working knowledge of GDS service standards , assessments, and digital service design principles More ❯