176 to 200 of 582 Journey Map Jobs in England

user needs, pain points, and behaviors related to the service. Collaborate with stakeholders to define service objectives and requirements, and identify opportunities for improvement. Create service blueprints, user journey maps, and other design artifacts to visualize and communicate service concepts. Prototype and iterate service solutions using design tools and techniques. Work closely with cross-functional teams, including user More ❯

participatory design, co-creation, field testing etc.) - Experience creating prototypes using tools such as Figma, Axure etc. - Experience with a variety of design tools such as personas, customer journey maps, user flows, wireframes, prototypes - Experience in service design methodologies would be desirable - Experience in delivery of an ERP or a commercial off the shelf system via a UCD More ❯

uncover pain points and opportunities. Analyze behavioral and analytics data (e.g., heatmaps, session recordings, funnel analysis) to identify patterns and areas for product optimization. Develop user personas and journey maps to visualize user behaviors and inform product design. Synthesize research findings into actionable insights that drive new features and product improvements. Stay up to date on industry trends More ❯

conducting, analyzing, and presenting research studies. Proficiency in analyzing data (e.g., GA4, Hotjar) and experience with CRO tools. Experience creating UX/CX deliverables such as wireframes, prototypes, journey maps, user flows, personas, and IA. Skilled in creating user stories and product backlogs. Ability to translate insights into strategic recommendations and compelling narratives. Experience designing and working with More ❯

designing for a B2B Saas platform. Comfortable working at both high level and granular detailed level. You are proficient in delivering: Prototypes Wireframes Mockups High-fidelity designs User Journey Maps User testing Expert in Figma and proficient working knowledge of Jira/Confluence Job Responsibilities You will be responsible for: Translating the goal of the product into a More ❯

high-quality solutions. Open to exploring multiple design approaches, recognising that there are many ways to solve a problem. Confident in using design tools to create customer segments, journey maps, storyboards, user flows, and sketches. Practical experience conducting research and usability testing, including user interviews, workshops, and analysis. Experience delivering user-centric, responsive, multi-device experiences across web More ❯

hybrid, which involves spending at least two days per week, or 40% of our time, at our Leeds office. About this opportunity: We're looking for a Customer Journey Manager (CJM) to join our team, where you'll play a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring and … in crafting, building and delivering initiatives that achieve outstanding customer results. What you’ll be doing: You're the voice of customers, possessing a deep understanding of their journey and representing them with a clear and authoritative voice. You'll play a pivotal role in shaping new digital journeys for both customers and colleagues. Use data and management … information (MI) to pinpoint areas for improvement, focusing on changes that will drive significant benefits for the customer. Continuously evaluate the efficiency of the journey from both customer and business perspectives, embodying a mentality of continuous improvement. Build detailed customer journey maps to communicate information concisely, cultivate a shared vision from the customer’s perspective, connect More ❯

/UI teams, mobile development teams (iOS/Android), QA, and IT to ensure alignment of mobile solutions with business needs. Solution Design: Participate in solution discussions, user journey mapping, gap analysis, and process re-engineering to improve customer experience on mobile apps. Agile Participation: Work in Agile or hybrid delivery models, contributing to backlog grooming, sprint planning More ❯

as interviews, usability testing, surveys, and ethnographic research. Collecting and analysing user data, employing appropriate research tools and techniques, to derive actionable insights and recommendations. Developing user archetypes, journey maps, and other user-centred design and research artefacts to effectively communicate user insights and facilitate decision-making. Collaborating with designers, product managers, and developers to translate research findings … at strategic service design end to end. Experience in helping develop mobile and web applications on iOS and Android environments using best research practices. Knowledge in user flows, journey mapping, and UX/UI. Good experience in the Defence Sector Must have active DV level Security clearance. Base salary of £65,000 - £75,000. Opportunity to have an More ❯

UI design, ideally across both consumer-facing and business-facing environments. We’re after someone who’s hands-on across the full design process—from user research and journey mapping to wireframes, prototypes, and high-fidelity designs. You should be confident designing for mobile, web, and app platforms, and comfortable working with tools like Figma or Sketch . More ❯

UI design, ideally across both consumer-facing and business-facing environments. We’re after someone who’s hands-on across the full design process—from user research and journey mapping to wireframes, prototypes, and high-fidelity designs. You should be confident designing for mobile, web, and app platforms, and comfortable working with tools like Figma or Sketch . More ❯

UI design, ideally across both consumer-facing and business-facing environments. We’re after someone who’s hands-on across the full design process—from user research and journey mapping to wireframes, prototypes, and high-fidelity designs. You should be confident designing for mobile, web, and app platforms, and comfortable working with tools like Figma or Sketch . More ❯

simpler and easier for people to understand and use. This role can involve working on a single piece of web copy or on an entire end-to-end journey through the site and to other services to help users complete their goal and deliver UKRI objectives. Depending on the situation you may start with discovery and work closely … with user researchers and web developers ensuring a simple and intuitive journey for our varied user groups. You will: be responsible for creating, evaluating, updating and reviewing content strategies and solutions for ukri.org content, using your professional expertise, user understanding and evidence to ensure its continuous improvement lead strategic content improvement projects, focusing effort in the areas of … understand what web content design is, why it's valuable and how to work with content designers. champion and participate in user research, playing an active role in journey mapping to better understand user needs and where the website and its content fits in deliver workshops and training to colleagues across the organisation acting as an advocate for More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯

met. Cross-Segment Collaboration: Collaborate with cross-functional teams to develop and implement process and solution improvement initiatives, utilizing techniques such as focus groups and brainstorming, and customer journey mapping exercises. Stakeholder Communication & Management: Conduct comprehensive stakeholder analysis, including the development of stakeholder maps and communication plans. Deliver effective communication strategies and establish strong relationships with key stakeholders More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯

design thinking methodologies. The ability to provide expertise in digital channels, including mobile, online and digital propositions. Knowledge of digital marketing, analytics, customer research and experience management, including journey mapping, UX and funnel management. Good creative thinking, collaboration and stakeholder management skills. Next steps This client will only accept workers operating via an Umbrella or PAYE engagement model. More ❯

explore new Salesforce capabilities. Lead business requirements gathering, analysis, documentation, and traceability. Translate user stories into clear functional requirements with well-defined acceptance criteria. Facilitate workshops, perform user journey mapping, and help define the product backlog. Produce business documentation such as process maps, use cases, ‘to-be’ workflows, and test scripts. Assist in writing user stories, QA testing More ❯

to exploring and adopting AI tools to enhance research practices. Desirable Experience with tools like Miro, Jira, and Optimal Workshop. Familiarity with ethnographic studies, experience mapping, and customer journey mapping. Benefits We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access More ❯

and API interfaces. Champion UX Design and your team’s impact across organization and develop a product design strategy including latest UX trends, competitive analysis and customer usage journey mapping You will deeply partner with Product Management and GTM teams to understand customer needs and be the voice of our customer internally. Present Design Concepts and ideas to More ❯

can bring: Proven experience in data analysis, Python, SQL, database management, and data warehousing. Strong understanding of business analysis frameworks, benefits management, process modeling, requirements analysis, and user journey mapping. Confidence in leading discovery processes and designing analytical approaches, with effective communication skills. Stakeholder management skills to build relationships with senior stakeholders. A proactive problem-solving approach with More ❯