226 to 250 of 508 Journey Map Jobs in England

Excel, SQL, and PowerBI. Create visualisations and reports to inform design and strategic decisions. User Research : Conduct user research through surveys, interviews, and usability testing. Develop personas and journey maps to guide development. Requirements Gathering : Collaborate with stakeholders to gather and document product requirements, facilitating workshops and drafting detailed specifications and user stories. Market and Performance Analysis : Monitor More ❯

Excel, SQL, and PowerBI. Create visualisations and reports to inform design and strategic decisions. User Research : Conduct user research through surveys, interviews, and usability testing. Develop personas and journey maps to guide development. Requirements Gathering : Collaborate with stakeholders to gather and document product requirements, facilitating workshops and drafting detailed specifications and user stories. Market and Performance Analysis : Monitor More ❯

methods, including interviews, usability testing, surveys, and ethnographic research. Collect and analyze user data with appropriate tools and techniques to derive actionable insights and recommendations. Develop user archetypes, journey maps, and other user-centered design artifacts to communicate insights and support decision-making. Collaborate with designers, product managers, and developers to translate research findings into well-designed products More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking, and strategic frameworks. Strong facilitation and storytelling skills to build consensus, inspire action, and bring strategy to life. A proven track record of More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯

experiences for our platform, adhering to design systems and standards You will be gathering feedback from various stakeholders and iterating on designs You will be creating user personas, journey maps, wireframes, and prototypes You will be assisting in use case development based on business requirements You will be facilitating the design process, presenting ideas, and refining designs You More ❯

Engineers, and other stakeholders throughout the design and development lifecycle. Conduct user research (interviews, surveys, usability testing) to understand user behaviors, pain points, and motivations. Develop user personas, journey maps, user flows, and information architecture. Stay current with UX trends, best practices, and emerging technologies. Create wireframes, mockups, and prototypes to communicate design concepts. Manage your design process More ❯

and meet deadlines. Excellent stakeholder management and collaboration skills. Strong analytical and problem-solving abilities, with a data-driven mindset. Familiarity with CRM systems, marketing automation, and customer journey mapping. What we offer: Our package is made up of basic salary plus a variable incentive. We also offer 25 days holiday in addition to standard UK Bank holidays More ❯

identify significant gaps between as is and to be processes and business architectures and understand the steps required to move to the target state Experience of producing personas, journey maps, user stories and pain point analysis Excellent leadership, communication and interpersonal skills with the ability to work both independently and as part of a team High standards of More ❯

the single point of accountability for all client impacts, owning the end-to-end client change journey across multiple workstreams. Support Product Owners and design teams to map, measure, and orchestrate customer journeys, ensuring seamless and consistent client experiences throughout migration and beyond. Take ownership of client journey mapping (e.g., using tools such as Visio … system migrations and service model redesigns. Strong collaboration skills, with a track record of working across business, design, and technology teams in agile environments. Deep understanding of customer journey mapping, process evaluation, and data-led decision-making. Demonstrable experience in client reporting, service design, and stakeholder communication at a senior level. Confidence in influencing strategic direction and resolving More ❯

a leading UK Games studio. You’ll focus on key player journeys like account creation, onboarding, payment flows, and community features — ensuring smooth, engaging interactions beyond gameplay. Key Responsibilities: Map and optimise player journeys across registration, returner recovery, purchase, and community services Design engaging onboarding journeys that mirror the games brand and tone Develop and maintain atomic design systems … tools (Framer, Webflow, or similar) Create accessible, cross-device community service interfaces (e.g. hiscores, polls) Requirements: Proven experience in Web/UX/UI design roles with strong journey mapping skills Gaming industry experience highly desirable Solid expertise in atomic design systems and component libraries Comfortable working remotely with a fast-paced, iterative design process Experience designing for More ❯

the businesses service operations and strong coordination with teams in Legal and Procurement. They are also seeking someone with process-orientated BA skillset to support on a customer journey mapping project which will play a key part in their Customer Success part of the business. Key Responsibilities Manage end-to-end service transition between third-party vendors Lead … customer journey mapping to support a user-centric service design Develop and implement a framework and structured processes for the transition Create storyboards and visual models to illustrate service evolution and impact Track and manage dependencies across teams, systems, and vendors Ensure documentation, governance, and communication plans are in place and adhered to Key Skills Proven experience delivering … Service Transition projects as a BA or PM Strong background in process design, journey mapping, and framework development Confident managing dependencies and aligning cross-functional teams Excellent communication skills and stakeholder management Experience in publishing, digital content, or analytics industries is a bonus This is a great opportunity to be part of an exciting transformation period, driving structured More ❯

a focus on transforming lead to cash, procure to pay processes in a SaaS business environment. Strong understanding of customer experience principles and methodologies, with experience implementing customer journey mapping and customer 360 initiatives. Extensive knowledge of best practice Salesforce and NetSuite platforms, including configuration and integration capabilities. Proficiency in data architecture concepts, including data modeling, data governance … from IT. It is imperative that you engage with various business units, fostering a collaborative environment conducive to the success of multidisciplined IT function. We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing More ❯

The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The opportunity IAG Loyalty manages the Avios currency which millions of customers collect and spend … and business goals. Develop offer scope (in tandem with Merchandiser) and editorial content briefs to drive trading activity and support SEO effort Execute digital experience projects such customer journey mapping and connecting the dots from social media platforms to the site to drive sales. Using data to develop insights into online customer behaviour and using this data to More ❯

and AI/ML teams to create user experiences that are cohesive, intuitive, and mission-critical. Define an experience vision for your product area, ensuring a seamless user journey across interaction types and devices. Apply human-centered design to uncover user needs and translate them into clear, accessible solutions. Conduct hands-on research including ride-alongs, interviews, and … initiatives. Experience designing multi-modal systems , especially those involving voice , mobile , and web-based user experiences . Expertise in crafting end-to-end experiences - from user research and journey mapping to prototyping and delivery. A portfolio demonstrating strong interaction design, systems thinking, and product impact. Strong collaboration skills with engineers, PMs, and researchers - you speak the language of More ❯

international is a requirement. Responsibilities Gather and validate business and technical requirements using business analyst and design thinking techniques Articulate user experiences through developing user persona, storyboards, customer journey maps Assist with the development of and prioritisation of product user story/requirements and maintain the overall product backlog Support the facilitation of workshops using different techniques Design More ❯

elevate patient experiences while ensuring safety, accessibility, and compliance. Leading design discovery efforts to deeply understand patient needs, behaviours, and pain points through techniques such as user interviews, journey mapping, and usability testing. Translating research insights into actionable design strategies that inform product development and business decisions. Promoting a culture of continuous learning and improvement by leveraging patient More ❯

and prototypes ️ Conduct user research and usability testing ️ Collaborate with developers to ensure design consistency ️ Work with tools like Figma, Adobe XD, or Sketch ️ Create user personas and journey maps ️ Analyze user feedback and behavior to improve interfaces ️ Maintain brand consistency in design elements ️ Support responsive design for cross-device compatibility ️ Participate in design reviews and brainstorming sessions More ❯

and client teams and wider stakeholders. Work with a range of clients in a consultancy setting with a technology focus. Think holistically across all aspects of a user journey, for all users, in a way that aligns with business goals. Work on projects throughout the delivery lifecycle (discovery through to live), adapting your methods to each project phase. … in-house setting. Skills in one or more UCD disciplines preferably service design or interaction design. Knowledge of user-centred design principles, best practice, and artefacts e.g. prototypes, journey maps, personas. Experience working with teams and/or clients to embed user-centred design practices. Ability to adapt and identify appropriate UCD processes and methods to a variety More ❯

performance athletes with essential tools for peak performance. We are seeking a passionate UX Designer to craft exceptional user experiences across digital platforms. Responsibilities include creating user personas, journey maps, wireframes, and prototypes. A strong portfolio showcasing UX/UI design skills and project process is required. Proficiency in design tools such as Miro and Figma is essential. More ❯

complex user needs and business requirements into intuitive, accessible, and engaging user experiences. Collaborate closely with Product Managers, Engineers, and other stakeholders. Conduct user research. Develop user personas, journey maps, user flows, and information architecture. Stay current with UX trends, best practices, and emerging technologies. Create wireframes, mockups, and interactive prototypes at varying levels of fidelity. Manage your More ❯

complex user needs and business requirements into intuitive, accessible, and engaging user experiences. Collaborate closely with Product Managers, Engineers, and other stakeholders. Conduct user research. Develop user personas, journey maps, user flows, and information architecture. Stay current with UX trends, best practices, and emerging technologies. Create wireframes, mockups, and interactive prototypes at varying levels of fidelity. Manage your More ❯

from recruitment and participant communication to conducting studies, analyzing results, and delivering insights. Develop impactful artifacts tailored to project needs, such as research plans, screeners, interview guides, reports, journey maps, personas, highlight reels, data visualizations, and mixed-method summaries. Present research readouts to client partners and executives to influence decision-making. Facilitate alignment workshops and support cross-functional More ❯