proactive help with the team's largest and high-potential accounts. Reinforce a commercial mindset within the team, ensuring AMs are empowered to own the full client lifecycle, from onboarding through renewal and expansion. Lead hiring, onboarding, and performance-planning efforts to build a high-performing, client-first team culture, ensuring each team member has an individualised growth plan. Identify More ❯
the biggest logistical opportunities facing not just Client, but the entire industry. Client Shipping is looking to hire a data-driven, customer-obsessed Program Manager to lead the Shipper Onboarding function within Client Shipping. This role will be pivotal in managing all product and program changes within our dynamic and rapidly growing shipping vertical. The successful candidate will be a … ensuring seamless integration of changes across the organization.Key job responsibilities• Relentlessly advocate for Shippers and strive to simplify and improve their experience• Be a SME for the SWA EU Onboarding processes and a key point of escalation for onboarding experience• Identify short and long-term improvements to our customer acquisition workflow and build business cases to invest in scalable solutions. More ❯
consistent handling of HR matters in accordance with UK employment law and company requirements Providing support to managers on performance management, including managing probationary periods and annual appraisals Supporting onboarding and offboarding processes, including inductions, managing the onboarding process, overseeing leaver procedures, and conducting exit interviews Assisting managers with Employee Relations issues, attendance, disciplinary actions, and grievances, including coaching and More ❯
teams for timely delivery of related submission items. Own B2B Partners Due-Diligence reviews, including KYC/KYB and sanctions reviews, to adhere to due-diligence and B2B partners onboarding standards. Own onboarding of local counsels, including due-diligence reviews and relationship management thereof. Scan the legal horizon and interpret emerging laws and licensing conditions from a regulatory perspective, advising More ❯
timely delivery of related submission items. Own B2B Partners Due-Diligence reviews, including KYC/KYB and sanctions reviews, to adhere to Bragg's due-diligence and B2B partners onboarding standards. Own onboarding of local counsels, including due-diligence reviews and relationship management thereof. Scan the legal horizon and interpret emerging laws and licensing conditions from a regulatory perspective, advising More ❯
someone with solid client service experience looking to join a collaborative, sustainability-focused investment manager. Key Responsibilities: Complete daily operational tasks, including control reports and data feeds Assist with onboarding new client accounts and eventually manage own client onboarding processes Maintain and develop relationships with a small book of existing clients Support periodic reviews and due diligence processes, including verification More ❯
content that onboards Dext users and empowers them to confidently adopt our product. The role, what you'll do: As an Education Specialist, you'll help create and deliver onboarding and user education. You'll simplify complex product features to drive activation and adoption, thereby reducing support needs, and accelerating time-to-value for our partners and SMB users. You … quality educational content and resources that help users get the most from Dext. You'll work closely with Product, Marketing, Customer Service and Success teams to build a seamless onboarding journey and enable long-term product adoption. The day to day: Create and maintain modular onboarding materials and educational content (from 'how to' help centre articles, in product messaging, videos … business users. Collaborate with Product, Product Marketing and Customer Success & Service Managers to ensure content is accurate, regions specific and kept up to date Develop, deliver and maintain engaging onboarding and learning pathways across our learning ecosystem for customers and internal teams. Monitor usage and performance of education content, feeding insights back into the business. Evolve and streamline content creation More ❯
scalable, and compliant payment solutions for a diverse client base. As part of the Risk & Compliance function, youll play a key role in shaping the underwriting strategy, supporting client onboarding, and driving sustainable business growth. What Youll Be Doing This role is based onsite in London and will involve building and evolving the underwriting framework to support business expansion. Youll … lead efforts to assess financial crime risk, creditworthiness, operational robustness, and reputational factors of prospective and existing clients. Collaborating across compliance, sales, onboarding, and operations teams, your goal will be to ensure thorough risk assessment and smooth onboarding processes. Key Responsibilities: Develop and enhance underwriting policies and procedures aligned with business objectives Assess new and existing clients across various industries … and conduct periodic reviews Maintain and update relevant policies and procedural documentation Support recruitment, mentoring, and development of underwriting team members What Were Looking For: Strong experience in underwriting, onboarding, or risk, ideally in payments, fintech, banking, or EMI environments Strong understanding of the payments landscape and related risk considerations Familiarity with UK regulatory requirements (FCA, AML, KYC, etc.) Proven More ❯
Development - Professional Development: Access a £1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme." - Comprehensive Onboarding: Start on the right foot with an 8-week onboarding program. Wellbeing - Health & Insurance: Receive company-paid private medical insurance (Vitality Health) for you and eligible dependents. - Financial Security: Benefit More ❯
track innovation initiatives and their outcomes. Collaborate with cross-functional teams to gather data and insights for innovation reporting. Facilitate agile ceremonies (stand-ups, sprint planning, retrospectives). Coordinate onboarding sprints and support Workspace Managers from other business units. Track onboarding progress of the Product Roadmap and continuously improve the process. What You'll Bring Strong understanding of agile methodologies More ❯
collaborative learning in the market, and present the 360Learning value proposition. Working in close collaboration with your coach, marketing operations, demand gen, and sales, you will benefit from thorough onboarding and continuous learning & coaching opportunities as you grow. Within 1 month, you will: Finish onboarding and begin your core role as a BDR Master the pitch and qualification methodology Start … Within 12 months, you will: Contribute as a subject-matter expert on the 360Learning platform and share your knowledge with the rest of the organization Be involved in the onboarding of new members of the team The Skills Set: First experience in a B2B SaaS environment, as a BDR, SDR or Inside Sales Previous experience in inbound lead generation and More ❯
housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in a fast-paced environment. Product Support Specialist Role: Reporting to the Product Support Lead, you'll be the go-to expert on internal systems, supporting end users across the … vital role in ensuring confident, consistent system use across the board. Product Support Specialist Key Responsibilities: Triage and investigate support queries from the service desk and operations teams Deliver onboarding, go-live, and post-implementation support-including training and coaching Act as a subject matter expert for the Axis system, guiding users through best practices Monitor adoption trends and identify … areas needing extra support Create and maintain user guides, training resources, and onboarding materials Capture and escalate user feedback to improve product functionality and user experience Support internal UAT and system validation-managing sessions and logging outcomes Configure test scenarios reflecting real-world and contract-specific use cases Product Support Specialist Experience: Experience in a product support, training, system implementation More ❯
through their Blink implementations. Responsibilities Include: Proactively working with new and prospective customer to enable them to get the most value from our platform Supporting new customers through their onboarding and implementation via demos, presentations, workshops, meetings, and training Managing multiple implementation projects end-to-end Building strong relationships with key stakeholders quickly Planning and leading the onboarding of new … can be added Building self-help resources, such as articles, videos, and demos, to get customers set-up and ready to launch Blink successfully to their organisations Automating the onboarding processes for customers using the latest tools Supporting with the delivery of insightful webinars, training and creating reusable collateral Keeping track of customer satisfaction, and coming up with ways to … to pick up new concepts quickly and empathise with customer pain points. A friendly person, who gets on well with people and enjoys their work Previous experience in an onboarding role, within a B2B SaaS business Someone excited to be involved in a scaling Implementation function and business, where you can share ideas and drive growth Strong project management skills More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Howells Recruitment
housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in a fast-paced environment. Product Support Specialist Role: Reporting to the Product Support Lead, you'll be the go-to expert on internal systems, supporting end users across the … vital role in ensuring confident, consistent system use across the board. Product Support Specialist Key Responsibilities: Triage and investigate support queries from the service desk and operations teams Deliver onboarding, go-live, and post-implementation support-including training and coaching Act as a subject matter expert for the Axis system, guiding users through best practices Monitor adoption trends and identify … areas needing extra support Create and maintain user guides, training resources, and onboarding materials Capture and escalate user feedback to improve product functionality and user experience Support internal UAT and system validation-managing sessions and logging outcomes Configure test scenarios reflecting real-world and contract-specific use cases Product Support Specialist Experience: Experience in a product support, training, system implementation More ❯
administration: supporting and developing HRIS usage in the company, leave management, conducting various Performance Review formats, managing equipment roster and ordering necessary hardware, managing access to services and software, onboarding and offboarding employees. Product localization: managing translation and proofreading orders through platforms like Upwork, Gengo, and working with freelancers, ensuring quality control of translations as needed. Corporate culture & Events: organizing … support needs. Travel support: organizing and managing business trips and travel for the team (including logistics, visa support, etc.). Your goals and KPIs during the probation period: Complete onboarding and knowledge transfer within the probation period Ensure timely and accurate documentation for the work-streams mentioned in the Responsibilities above Facilitate the implementation of HRIS and further support it … Run at least one performance review cycle and onboarding for 2-3 new employees Organize one offline team meeting and multiple online team activities Key long-term goals: Find a supplier and set up a global merchandise production and delivery process, along with a structured system for distributing merch to employees for various occasions. Automate the onboarding/offboarding process More ❯
accounts, ensuring renewal and achieving revenue growth targets. You will develop and execute strategic account plans to enhance customer loyalty, optimize satisfaction, and maximize revenue retention. By providing exceptional onboarding, proactive engagement, and effective issue resolution, you will strengthen relationships, reduce churn, and contribute to long-term business success. The position requires strong problem-solving skills, customer success expertise, and … the ability to drive engagement, retention, and seamless onboarding through proactive support and relationship management. RESPONSIBILITIES Drive account renewal by fostering strong relationships and ensuring continued purchases of offsets/EACs. Achieve growth targets for assigned accounts by identifying expansion opportunities and increasing revenue contribution. Develop and execute strategic account plans to enhance customer loyalty, satisfaction, and long-term success. … Manage a portfolio of client accounts, delivering a high standard of service and proactive engagement. Ensure customer onboarding and adoption, providing guidance and training for a seamless transition. Monitor customer engagement and usage, proactively addressing issues to improve retention and satisfaction. Provide responsive customer support, resolving inquiries efficiently and escalating challenges when necessary. WHAT WE ARE LOOKING FOR Knowledge & Experience More ❯
because we're building the future of live events, and there's no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you'll be … positive outcomes. Targets to be defined as baseline data is established. Improvement in acquisition funnel KPIs : Includes bounce rate, CTR on key landing pages, and drop-off rates across onboarding steps. User satisfaction with first-time experience , as measured by user surveys, NPS, or app store reviews (filtered by first-time users or sessions). What You'll Do: Own … and optimize the acquisition funnel across the TodayTix website and app (iOS and Android). This includes category and other landing pages, PDPs and onboarding flows Identify and prioritize opportunities by using data, experimentation, and user insights to uncover pain points and drive measurable improvements across onboarding, show discovery and pricing displays. Partner closely with our performance marketing team to More ❯
on the ongoing optimisation and development of Workday. This contract offers the opportunity to play a key role in configuring modules, workflows, business processes, reports, integrations as well as onboarding multiple newly acquired businesses onto the Workday platform. Key Responsibilities: Lead the day-to-day administration, optimisation and continuous improvement of Workday Configure Workday templates, modules, business processes, reports and … workflow Support M&A activities through the onboarding of new groups of employees into Workday Requirements Gathering and Analysis, collaborating with stakeholders to understand business needs and translate the into functional specifications. Collaborate closely with HR and IT stakeholders to define requirements and deliver appropriate solutions Ensure data accuracy and integrity across systems and integrations (e.g. Payroll, ERP) Provide training … Proven experience as a Workday Consultant or Sys Admin Deep understanding of Workday configuration (including templates, workflows and reporting) Ideally experience supporting Workday in environments involving M&A requiring onboarding of new businesses Solid grasp of HR processes and how they map to systems Excellent stakeholder engagement, communication and problem-solving skills Ability to work independently and strategically within an More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Context Recruitment Limited
on the ongoing optimisation and development of Workday. This contract offers the opportunity to play a key role in configuring modules, workflows, business processes, reports, integrations as well as onboarding multiple newly acquired businesses onto the Workday platform. Key Responsibilities: Lead the day-to-day administration, optimisation and continuous improvement of Workday Configure Workday templates, modules, business processes, reports and … workflow Support M&A activities through the onboarding of new groups of employees into Workday Requirements Gathering and Analysis, collaborating with stakeholders to understand business needs and translate the into functional specifications. Collaborate closely with HR and IT stakeholders to define requirements and deliver appropriate solutions Ensure data accuracy and integrity across systems and integrations (e.g. Payroll, ERP) Provide training … Proven experience as a Workday Consultant or Sys Admin Deep understanding of Workday configuration (including templates, workflows and reporting) Ideally experience supporting Workday in environments involving M&A requiring onboarding of new businesses Solid grasp of HR processes and how they map to systems Excellent stakeholder engagement, communication and problem-solving skills Ability to work independently and strategically within an More ❯
Technology and Operations customers. This position will be responsible for the creation, modification, and auditing of the department's knowledgebase, training, system, and procedural documentation. They will participate in onboarding new technologies and workflows in the GCC. They will coordinate with engineering partners to convert existing or create new procedural documentation for the GCC to use. They will also be … processes and procedures. Prioritization of Knowledge tasks with Knowledge team. Auditing, Editing, and Review of Knowledge articles in an ITIL service tool. Participate in collaboration with other teams for onboarding of systems into the GCC from a technical writing perspective. Auditing, Editing, and Review training and onboarding modules. Searching partner queues in SNOW for trends and potential new services for More ❯
to regional business priorities and sales goals for DACH & NEUR. Develop quarterly plans that reflect local market dynamics and partner ecosystem maturity. To-Partner Execution Drive local partner communications, onboarding, and education initiatives. Own regular communications including newsletters, platform updates, enablement content, and portal engagement. Support the delivery of onboarding materials and activation resources tailored to DACH & NEUR partners. With … contribution, and partner engagement metrics. Maintain reporting dashboards and provide actionable insights to optimise partner performance. Regularly report results to internal stakeholders and recommend improvements. Partner Integration Support Support onboarding and integration of new partners into marketing systems and workflows. Coordinate with cross-functional teams to ensure partners are seamlessly embedded in relevant marketing programs. Localized Partner Communications Develop and More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Jisc
are intrinsically involved in the service value chain to contribute to the successful delivery of services and products in the new Security Centre . Responsibilities will include: Ensuring successful onboarding and ongoing delivery for customers using security centre services. Designing, building and maintaining service management practices to deliver high level of customer satisfaction and resilience. Continually reviewing resources required to … service delivery. Managing and coordinating all processes and work instructions documented in accordance with Jisc's certifications, including ISO9001, ISO27001, and CREST. Developing and implementing strategies to streamline the onboarding process, ensuring it is efficient and effective. Quickly addressing and resolving any issues or challenges that arise during the onboarding process to ensure a smooth experience for customers. Key Skills More ❯
our client - a regulated FinTech company operating in the payments space. As the company strengthens its compliance function in the UK, this role will be critical in ensuring effective onboarding, risk monitoring, and adherence to AML/CTF obligations. If you have a sharp eye for risk, strong analytical skills, and a UK passport - this could be your next career …/TF risks. Identify and escalate money laundering-related risks in line with internal protocols. Collaborate with other departments (e.g. Compliance, Risk, Legal) to ensure a smooth and compliant onboarding process. Maintain accurate and up-to-date client records in accordance with regulatory requirements. Contribute to the development and improvement of internal KYC processes and controls. Requirements : Valid UK passport … financial services or FinTech sector. Strong knowledge of AML/CTF regulations and customer due diligence standards. Experience with risk-based KYC processes, PEP/sanctions screening tools, and onboarding systems. Excellent attention to detail, critical thinking, and decision-making abilities. Strong written and verbal communication skills in English. Proactive, organised, and able to work both independently and as part More ❯
and strong community values. About the Role As the HubSpot Enablement Specialist, you'll be responsible for driving the adoption and effective use of HubSpot across the business. From onboarding and training to optimising campaign performance, you'll ensure HubSpot becomes a seamless, high-impact tool for marketing, sales, and network engagement teams. Key Responsibilities: Design and deliver personalised onboardingMore ❯
recruitment process for Infrastructure roles across global office locations. Partner closely with hiring managers to understand team dynamics and craft bespoke sourcing approaches. Coordinate with external recruitment firms, managing onboarding and negotiating terms aligned with the firm’s supplier framework. Facilitate role scoping sessions with hiring teams and agency partners to ensure clarity on expectations. Interview candidates and evaluate both … their technical capabilities and cultural compatibility. Deliver timely and constructive feedback to applicants and internal stakeholders. Work alongside HR peers to guarantee a seamless onboarding journey for new hires. Ensure recruitment platforms are accurately maintained for reliable data and reporting. Provide insights on market trends and compensation benchmarks to inform hiring decisions. Candidate Profile: Proven experience in an in-house More ❯