SIAM Service Request Analyst
- Location
- Manchester, England, United Kingdom
part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone. Your Skills And Experience Experience in Service Request Management, Service Management, Service Desk, or Service Integration within complex multi-supplier IT environments. Strong understanding of SIAM principles … ITIL frameworks. Experience monitoring service request performance, analysing trends, producing management information, and identifying opportunities to improve service quality and customer experience. Strong analytical, organisational, and problem-solving skills, with the ability to manage competing priorities and ensure requests are fulfilled within agreed service levels. Excellent stakeholder management ...