Application Support Technician
- Hiring Organisation
- NHS Central East ICB
- Location
- Welwyn Garden City, AL8 6JL, United Kingdom
- Salary
- £32073.00 to £39043.00
requests within agreed service levels, and escalating problems where required with accurate triage information. It also includes logging all support activity through IT service management processes, supporting users through multiple contact channels, and delivering excellent customer service to a wide range of stakeholders. The postholder will contribute to service … outstanding customer service with the ability to communicate effectively with a broad customer base. In accordance with ITIL best practice for Request and Incident Management, investigate research and resolve the end user's requests/incidents in a responsive manner. This may be achieved by physical site visit ...