22 of 22 Remedy Jobs in England

service performance, incidents, changes, assets and service level metrics. ITSM Platform & Data Extraction: Practical experience using enterprise ITSM platforms, such as ServiceNow or BMC Remedy, to extract and validate data through reports, queries, filters or equivalent reporting capabilities. Advanced Spreadsheet Skills: Strong Microsoft Excel skills, including complex formulae, lookups ...

understanding of Windows OS, Microsoft 365, and common business applications. Ability to troubleshoot hardware and software issues effectively. Familiarity with ITSM tools (e.g., ServiceNow, Remedy). Desirable: ITIL Foundation certification. Previous experience in a Service Desk or IT support role within a professional services or financial environment. Key Competencies ...

hold UK Government Security Clearance2+ years' experience in IT Asset Management or a related roleExperience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy)Excellent working knowledge of SACM structure and its purpose, including how SACM underpins governance, control, and service stability. Good understanding of IT asset lifecycle ...

understanding of asset lifecycles, CMDB governance, data quality controls and service management processes. Experience of IT service management and asset tools such as ServiceNow, Remedy or Snow. Ability to analyse complex data, identify trends and produce clear operational, compliance and financial reporting. Strong stakeholder management, communication and problem-solving ...

knowledge of Enterprise IT Service Management solutions from one or several vendors such as – ServiceNow, HP SM, IBM Tivoli, CA Unicenter, Cherwell and BMC Remedy are required. Strong architecture, design and implementation experience with Enterprise Service Management domain solutions, products, and industry best practices/trends. Strong architecture, design ...

principles , particularly Configuration, Change, Incident, and Release Management. Experience managing and maintaining CMDBs/CMS platforms . Knowledge of service management tooling, ideally including Remedy or similar ITSM solutions. Experience producing service reports, KPIs, and management metrics. Strong governance, stakeholder management, and communication skills. Experience chairing governance boards ...

Service Request Management. Experience supporting cloud-based services. Experience working within complex, multi-supplier environments. Jira Service Management (JSM), Confluence and/or Remedy experience. Strong stakeholder and supplier management skills. Experience with service reporting and Continual Service Improvement. Current and active SC clearance. Sole UK national. Service Management ...

processes and best practices. Understanding of Active Directory and user access management. Experience using PowerShell for administration or automation tasks. Previous experience with Remedy or similar service management tools. What you'll get in return You'll have the opportunity to work with a leading global technology organisation, gain ...

expertise in CPQ (B2B Telco), billing architectures (mobile/converged), and revenue managementExperience across OSS domain, including service fulfilment, provisioning, and assurance (e.g. ServiceNow, Remedy, AIOps, NetOps, and CMDBStrong understanding of telecom products and lifecycle management across Mobile, Fixed, IoT, Digital, and Cloud servicesTOGAF certified enterprise architecture practitionerProven hands ...

expertise in CPQ (B2B Telco), billing architectures (mobile/converged), and revenue managementExperience across OSS domain, including service fulfilment, provisioning, and assurance (e.g. ServiceNow, Remedy, AIOps, NetOps, and CMDBStrong understanding of telecom products and lifecycle management across Mobile, Fixed, IoT, Digital, and Cloud servicesTOGAF certified enterprise architecture practitionerProven hands ...

closing of Helpdesk tickets. Monitoring of backups for clients and liaising with them to ensure backups run successfully. Monitoring of on-site backups, and remedy when issues happen. Configuration and Installation of Hardware and Software, both remotely to client site and on-site (e.G., Deploy new PC). Including ...

Assurance: Tune algorithm model performance, check relationships and visuals for responsiveness.·Validate data accuracy and consistency across reports and dashboards.·Document test results and remedy defects promptly. Deployment & Documentation: Prepare release notes and update technical documentation for all changes. Promote changes through Dev/Test/Prod environments ...

Assurance: Tune algorithm model performance, check relationships and visuals for responsiveness.·Validate data accuracy and consistency across reports and dashboards.·Document test results and remedy defects promptly. Deployment & Documentation: Prepare release notes and update technical documentation for all changes. Promote changes through Dev/Test/Prod environments ...

Excellent stakeholder management skills maintaining good working relationships with customers and stakeholders to ensure buy-in, the practicality of solutions and to identify and remedy blockers to service. Recruitment activities across the BA function as required At Sanctuary there is a low turnover rate of colleagues. This is because ...

utilizing current copper, fibre, and patch paneling standards. Deliver pre- and post-sales support to relevant support specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLAs). Support governance activities by addressing ...

utilizing current copper, fibre, and patch paneling standards. Deliver pre- and post-sales support to relevant support specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLAs). Support governance activities by addressing ...

definition, design, implementation and on-going management of the IT security environment and associated services and applications. It includes responsibility to identify, manage and remedy IT Security risks during project design and operational running of applications, systems and the IT environment. The role also has to balance competing stakeholder ...

role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolutioneither directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements … Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) Understanding of smart meter functionality, connectivity challenges, firmware ...

Group Meetings.· New client onboardingThe Technical Account Manager must have:· Fluent Italian speaker· Experience in FinanceKnowledge of ITSM and ticketing tools such as ServiceNow, Remedy, JIRA ServiceDesk, etc Knowledge of ITIL processes or similar as regards to support incident lifecycles (L0-L3) etc. · Ability to develop collaborative relationships with … relates to support and services· Able to translate complex issues in an understandable, organized way· Knowledge of ITSM and ticketing tools such as ServiceNow, Remedy, JIRA ServiceDesk, etc.· Knowledge of ITIL processes· Broad knowledge and understanding of IT concepts and architecture· Minimum 5 years of experience in a support ...

Ready to get hands-on at the heart of a mission-critical infrastructure environment? We're looking for a proactive and enthusiastic Data Centre IMAC Engineer to join our team near Salisbury. This is a ...

technical testing environment. The successful candidate will have experience working alongside testing teams and a good understanding of IT Service Management (ITSM) platforms, ideally Remedy or similar software. You will work with business stakeholders, technical specialists and test teams to ensure requirements are clearly defined, systems are thoroughly tested … validation. Analyse business processes, workflows and system functionality. Support the identification, investigation and resolution of defects and issues. Work with ITSM platforms, ideally Remedy or equivalent tools. Facilitate communication between business stakeholders, technical teams and testers. Maintain clear requirements documentation and traceability throughout the project lifecycle. Support the delivery ...

Pensions Technical Manager Senior Executive Officer (SEO) On behalf of the Cabinet Office (Pensions Board), we are looking for a Pensions Technical Manager Senior Executive Officer (SEO) based in London, Glasgow or York (Flexible working ...