Excellent time-management and organisational skills. Ability to challenge and improve existing processes constructively. Desired Skills: Familiar with IT Service Management toolsets (e.g., Cherwell, Remedy, ServiceNow). Experience with centralised monitoring tools (e.g., SolarWinds, Nagios, Icinga). Proficiency with Windows 10 and Windows Server 2016 onwards. Knowledge of Microsoft more »
Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx more »
City of London, London, United Kingdom Hybrid / WFH Options
Akkodis
a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMCRemedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis more »
Leeds, England, United Kingdom Hybrid / WFH Options
ReCulture
remain calm in a high-pressure environment. Demonstrable experience of working with ITIL-based processes. Strong awareness of Cyber Security Threats. Desirable: ITSM Software (Remedy, ServiceNow, Samanage). ITIL Qualifications. What You'll Receive in Return: 25 days’ annual leave Birthday privilege day and Christmas shutdown Holiday buy, sell more »
Proven experience in problem management/incident management. Strong analytical and problem-solving skills. Experience with IT service management (ITSM) tools such as ServiceNow, Remedy, or Jira. Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively in a cross-functional team environment. more »
Warwick, Warwickshire, West Midlands, United Kingdom
Tata Technologies Europe Ltd
Proven experience in problem management/incident management. Strong analytical and problem-solving skills. Experience with IT service management (ITSM) tools such as ServiceNow, Remedy, or Jira. Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively in a cross-functional team environment. more »
Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause more »
Employment Type: Permanent
Salary: £65000 - £75000/annum £6k Car allowance + 10-15% bonus
Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident more »
assessment processes Experience with any of the following technologies is preferred (however training is provided where required) Service Management toolsets (ServiceNow/Hornbill/Remedy) Tivoli Integrated Portal/BigFix/SolarWinds/Zabbix A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory And understanding of more »
assessment processes Experience with any of the following technologies is preferred (however training is provided where required) Service Management toolsets (ServiceNow/Hornbill/Remedy) Tivoli Integrated Portal/BigFix/SolarWinds/Zabbix A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory And understanding of more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
of ITIL Principles - Formal ITIL qualification at Foundation level Understanding of IT service management tools such as Service Desk tools, Contact Centre technologies, BMCRemedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity solutions, ADSL, MPLS, Internet VPN Experience in writing Statement of Work more »
to challenge and improve existing process in a constructive manner by appropriately negotiating and influencing key stakeholders. Desired skills: IT Service Management toolsets (Cherwell, Remedy, ServiceNow etc) Centralised monitoring toolsets (e.g. SolarWinds/Nagios/Icinga/etc) Windows 10 If you are a dynamic leader with a passion more »
Camberley, Surrey, South East, United Kingdom Hybrid / WFH Options
Telent Technology Services Ltd
MS Outlook) SC, NPPV3 & Parliament Security Clearances, or the ability to obtain them ITIL V4 Foundation certification (desirable) Resource Management experience Working knowledge of Remedy ITSM suite or similar to an ITSM application What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you more »
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
IET
for the Avaya Desktop Telephone system. Provide support for the video conferencing equipment. Diagnose and log problems or faults and take necessary action to remedy the problem. Work with other members of the IT team or third-party suppliers to complete tasks and projects. Promote and maintain best working more »
such as Laptops, Printers and desktop hardware. You are a customer focussed individual who loves working with other and problem solving. Any experience with Remedy, ServiceNow or Samanage would be advantageous. Experience working in an ITIL environment would be great. If you like what you see and are keen more »
Employment Type: Permanent
Salary: £24000 - £29000/annum £24k-£29k base salary plus benefits
provide outstanding customer service and determination to identify and resolve issues and RCA. Experience working in a team-oriented, collaborative environment. Working knowledge of REMEDY/SNOW trouble ticketing system. Ability to onboard a thorough understanding of end to end Smart Meter infrastructure, messaging syntax and Operational Performance Regime more »
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
IET
across the IETs sites during core hours to support a quality service delivery. Diagnose and log problems or faults and take necessary action to remedy the problem. Promote and maintain best working practices for computer system usage, security, virus management, backups, etc Cascade IT knowledge to the user community more »
team. Proactive monitoring & maintenance of infrastructure estate. React to security alerts highlighted to VP from infosec toolsets, respond to output from penetration tests to remedy vulnerabilities. Ensure that build baselines are tested for reliability, functionality, and security. Required Skills: MSP/IT Services experience. Public cloud - Microsoft Azure. O365 more »
York, North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Henderson Scott
team. Proactive monitoring & maintenance of infrastructure estate. React to security alerts highlighted to VP from infosec toolsets, respond to output from penetration tests to remedy vulnerabilities. Ensure that build baselines are tested for reliability, functionality, and security. Required Skills: MSP/IT Services experience. Public cloud - Microsoft Azure. O365 more »
to advanced threat protection, threat prevention, Web Gateway/Client Proxy, Data Loss Prevention, Endpoint Encryption and management toolsets. Organise routine penetration tests and remedy exploits and vulnerabilities found. From research provide recommended solutions to implement new technologies, hardware, cloud solutions and applications that can improve Business IT functionality. more »
To be continuously aware of the company health and safety policies including environmental, and to drive and deliver them at all times. Investigate and remedy issues when processes fail using analytical skills and strategic thinking multi-functional team player experienced in all aspects of warehousing and logistics. Responsible for more »
tidy at all times, make a record of any poor levels of cleanliness or any maintenance issues and take necessary steps/action to remedy them Greeting all Visitors in a friendly and efficient manner and ensuring they sign in, if they are customers, manufacturers or consultants who have more »
budget requirements. Perform scheduled monitoring and analysis of all aspects of network performance across the organization’s LAN, WAN, and wireless deployments. Identify and remedy network performance bottlenecks and recommend enhancements to meet new or changing network demands. Work closely with the infrastructure team to deliver global system stability more »
enhance the compliance culture. Ensuring that the company’s risk register is up to date and putting in place effective procedures and controls to remedy these risks. Background requirements The ideal candidate will: Have a degree in Business, Finance, Legal or a related field, or equivalent. Have a compliance more »