25 of 25 Remedy Jobs in England

Strong experience implementing and governing ITIL 4 aligned processes Experience working in ITIL/ITSM environments Experience using ITSM tools such as Halo, ServiceNow, Remedy or Jira Service Management Experience integrating service requirements into supplier contracts Proven experience managing suppliers and stakeholders within complex SLA frameworks Deep understanding ...

shaping scalable tooling architectures that support long term operational needs. Key Skills - Senior ITSM Architect Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine . Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes. Experience designing secure, large ...

cloud, hybrid and on premises environments . Senior ITSM Engineer Skills and Experience Extensive experience with ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks , ideally with ITIL v4 certification ...

Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident ...

interacting with stakeholders at all levels both internal and external Full UK Driving Licence Desirable Working knowledge of industry-standard support ticketing tools (eg Remedy) Knowledge and experience of ITIL Service Management processes Experience working in a support function or environment (Service Desk, Customer Experience) Maintenance/administrator experience ...

change, release, and problem management). Working knowledge of Windows Server administration. Exposure to PowerShell scripting is beneficial. Experience with tools such as BMC Remedy and enterprise storage systems is advantageous. Candidates will ideally show evidence of the above in their CV to be considered please click the " apply ...

operational dependencies . Strong planning, reporting and stakeholder communication capability . Ability to chair governance meetings and coordinate delivery teams . Knowledge of Remedy ITSM tooling . Strong relationship management across customers, internal teams and third party suppliers . To apply, please send your CV by pressing the apply ...

delivery leadership roles managing large enterprise transformation programs. Job Summary We are looking for an experienced Portfolio/programme manager - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi ...

reporting capability . Experience monitoring release performance and feedback across teams and customers . Ability to chair operational and governance meetings . Knowledge of Remedy ITSM platform . Strong stakeholder engagement skills across customers, internal teams and third-party suppliers. Clearance Requirement Candidates must hold SC Clearance ...

reporting capability . Experience monitoring release performance and feedback across teams and customers . Ability to chair operational and governance meetings . Knowledge of Remedy ITSM platform . Strong stakeholder engagement skills across customers, internal teams and third-party suppliers. Clearance Requirement Candidates must hold SC Clearance ...

domain across different SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery • Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably ...

manage and improve supplier performance Nice to have Working with remote/cross‐functional teams Mobile/fixed network safety or compliance knowledge BMC Remedy experience JV environment experience ...

Management best practice. Experience coordinating multi-application release schedules. Strong planning, reporting and risk management capability. Confident chairing meetings and driving governance. Knowledge of Remedy ITSM. Excellent stakeholder and supplier relationship skills. Please apply with a copy of your up to date CV. ...

Multi-site installations with PC Based Digital Recorders. To understand fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with field engineers where required. Provide emergency solutions when operating out of hours as specified on the departmental rota (currently ...

single point of contact for technical queries and escalations Investigate deployment failures using SCCM and Intune Own and resolve 3rd-line incidents via the Remedy queue Implement remediation activities to enhance service performance Present detailed Feature Release impact reports to Service Management and customers The Requirements Confidently understand ...

with PC Based Digital Recorders. To have an understanding of fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with higher grade engineers where required. Provide emergency solutions when operating out of hours as specified on the departmental rota. Collaborate ...

customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours support. - Maintaining up to date product and technology knowledge ...

correct Resolving any issues that may arise from incorrect meter and/or AMR data in a timely and effective manner To manage and remedy industry meter reading rejections Liaise with customers, metering partners, reading agencies, other gas suppliers and internal stakeholders to resolve meter and data queries ...

utilising current copper, fibre, and patch panelling standards. Deliver pre- and post-sales support to relevant support specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing ...

utilising current copper, fibre, and patch panelling standards. Deliver pre- and post-sales support to relevant support specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing ...

Service Engineer **My client would consider a AV Technician candidate who has had exposure to AV Service related tasks** Carrying out site visits to remedy issues that can’t be resolved remotely Ensuring ticket accuracy, including complete and detailed logs of all activities, time spent, materials used, and actions ...

role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolutioneither directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements … Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) Understanding of smart meter functionality, connectivity challenges, firmware ...

Radius is looking for a Project Manager who has initially strong experience in Remedy to ServiceNow migrations. Role Responsibilities The role, reporting to the CIO, is responsible for ensuring the delivery of the main Corporate IT System Projects for 2026 (primarily Service Now but also covering Sharepoint and Microsoft365 … following (all are expected to be third party hosted applications – SAAS): Service Now (Ticketing and Service Management System) Managing the GM UK migration from Remedy to Service Now and ongoing improvements in the Service Now system, including the implementation of a customer portal to meet GM UK customer requirements ...

Based in Essex/Hybrid Day Rate: £500-£600 per day Radius is looking for a Project Manager who has initially strong experience in Remedy to ServiceNow migrations. Role Responsibilities The role, reporting to the CIO, is responsible for ensuring the delivery of the main Corporate IT System Projects … following (all are expected to be third party hosted applications – SAAS): Service Now (Ticketing and Service Management System) Managing the GM UK migration from Remedy to Service Now and ongoing improvements in the Service Now system, including the implementation of a customer portal to meet GM UK customer requirements ...

Deliver great change across the ecosystem to protect services, reduce risk, and maximise stakeholder value. This is a 12 month Fixed Term Contract. The Change Enablement Specialist sits at the heart of MBNL’s Operational ...