4 of 4 Senior Service Desk Analyst Jobs in England

2nd Line Support/Senior Service Desk Analyst/IT Support – Based in Leeds- Mon – Fri needed to provide end user support. As 2nd Line Support/Senior Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory … Group Policy, SCCM. Successful 2nd Line Support/Senior Service Desk Analyst/IT Support will need to have excellent communication skills, strong and logical troubleshooting/diagnostic's ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 2nd Line Support/Senior Service Desk Analyst More ❯

Job Description Senior Service Desk Analyst (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Senior Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Senior Team Lead - Service Desk, this role serves as a senior escalation point within the Service Desk. You will provide advanced level 1 and level 2 support, including mentoring team members, managing after-hours requests, and handling complex incidents with a high level of professionalism. *This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French … Key Responsibilities Address advanced and complex incidents escalated by Service Desk Analysts, including troubleshooting via remote desktop Ensure case ownership and coordinate support from internal teams as needed Escalate unresolved incidents to appropriate leadership teams and follow through to resolution Provide coverage during after-hours or Team Lead absences, assisting with escalations and call volumes Mentor junior analysts More ❯

Job Description Senior Service Desk Analyst (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Senior Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Senior Team Lead - Service Desk, this role serves as a senior escalation point within the Service Desk. You will provide advanced level 1 and level 2 support, including mentoring team members, managing after-hours requests, and handling complex incidents with a high level of professionalism. *This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French … Key Responsibilities Address advanced and complex incidents escalated by Service Desk Analysts, including troubleshooting via remote desktop Ensure case ownership and coordinate support from internal teams as needed Escalate unresolved incidents to appropriate leadership teams and follow through to resolution Provide coverage during after-hours or Team Lead absences, assisting with escalations and call volumes Mentor junior analysts More ❯

We are looking for a Service Desk Analyst (Level 2) to join the Frontier team, based at Witham St Hughs on a permanent, full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days from home and 2 days on site. You will provide 2nd line support, covering a … Neurodiversity and Womens network groups. Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers About You High degree of technical ability applied with great customer service Previous experience in a technology team Service Desk environment with a high interest in technology Works proactively across the Service Desk team and promotes collaboration … technologies within the business as well as participating in the development and deployment of new technologies to the business Takes responsibility to ensure best practice is shared across the Service Desk team Proven attention to detail and commitment to recording information accurately Ability to prioritise to ensure commitments and tasks are delivered on time and ensuring minimum risk More ❯