Service Desk Engineer
Dudley, England, United Kingdom
Harvey Nash
Role: 1st Line Support Engineer Location: Dudley Salary: £25,000 - £28,000 Hybrid after probation My client: fast growing IT service provider supporting small and medium-sized businesses in the West Midlands. mission is to deliver reliable, outcome-focused IT support while fostering teamwork, professionalism, and continuous learning. The Role We are seeking a Level 1 Help Desk Technician to join our Service Desk team. Ideal for someone with at least one year of IT support experience, this role offers a chance to grow in a professional, supportive environment. You’ll ensure clients receive prompt, expert support to keep their businesses secure and productive. Key Responsibilities Troubleshoot hardware, software, and network issues. Follow checklists and … to maintain accuracy and consistency. Perform proactive system maintenance and server checks. Configure and repair systems, ensuring security and reliability. Manage user access and security administration. Deliver excellent customer service and document all work. Prioritise workload and contribute to process improvements. What We’re Looking For Minimum 1 year IT support experience Strong problem-solving and logical reasoning Excellent More ❯
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