Service Desk Engineer
london, south east england, united kingdom
Intec Select
1st/2nd Line Support Engineer – Up to £40,000 – Financial Services - London Overview: A global British FTSE250 financial services company with over 60 locations worldwide are looking to recruit an experienced 1st/2nd Line Support Engineer to be based at their London office. This is a … an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge base documentation quarterly. Ticket Execution : Handle tickets and requests using best … the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance. Collaboration : Liaise with other More ❯
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