Global CS Lead - Account Specialists
- Hiring Organisation
- Wise
- Location
- Greater London, United Kingdom
- Employment Type
- Full Time
shift from reactive support to proactive growth Build consultative partnerships that drive retention and expansion Design multi-tiered engagement models optimising cost-to-serve Strategic Planning Develop 12-month operational strategy aligned with long-term goals Deploy strategic plans and manage stakeholder expectations Establish global support delivery … pricing strategy Operations Enhance productivity, quality, and first contact resolution Use customer insights and root cause analytics for improvements Manage resource utilisation and workforce planning Drive continuous improvement and change management Lead cross-functional stakeholder conversations People Leadership Provide effective coaching through regular 1-1s Grow and develop ...