Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DWP Digital
working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for Senior Service Designers to join our team. We want people who can design services and also enable others to design better services too. You'll put user-centric service design at the heat of brilliant public … and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Have substantial experience of using hands-on service design approaches to solve complex problems. Demonstrate user-centred design expertise to develop end-to-end, front-to-back services using Government principles and evidence that … approaches and decisions. Contribute to and support the creation and maintenance of a positive working environment that enables collaboration within your team, the wider department and the service design community. You and your role As a Senior Service Designer you will be using research, data, and other evidence to shape coherent services - this includes digital and non-digital More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
DWP Digital
working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for Senior Service Designers to join our team. We want people who can design services and also enable others to design better services too. You'll put user-centric service design at the heat of brilliant public … and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Have substantial experience of using hands-on service design approaches to solve complex problems. Demonstrate user-centred design expertise to develop end-to-end, front-to-back services using Government principles and evidence that … approaches and decisions. Contribute to and support the creation and maintenance of a positive working environment that enables collaboration within your team, the wider department and the service design community. You and your role As a Senior Service Designer you will be using research, data, and other evidence to shape coherent services - this includes digital and non-digital More ❯
working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for Senior Service Designers to join our team. We want people who can design services and also enable others to design better services too. You'll put user-centric service design at the heat of brilliant public … and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Have substantial experience of using hands-on service design approaches to solve complex problems. Demonstrate user-centred design expertise to develop end-to-end, front-to-back services using Government principles and evidence that … approaches and decisions. Contribute to and support the creation and maintenance of a positive working environment that enables collaboration within your team, the wider department and the service design community. You and your role As a Senior Service Designer you will be using research, data, and other evidence to shape coherent services - this includes digital and non-digital More ❯
Sunderland, Tyne and Wear, UK Hybrid / WFH Options
DWP Digital
working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for Senior Service Designers to join our team. We want people who can design services and also enable others to design better services too. You'll put user-centric service design at the heat of brilliant public … and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Have substantial experience of using hands-on service design approaches to solve complex problems. Demonstrate user-centred design expertise to develop end-to-end, front-to-back services using Government principles and evidence that … approaches and decisions. Contribute to and support the creation and maintenance of a positive working environment that enables collaboration within your team, the wider department and the service design community. You and your role As a Senior Service Designer you will be using research, data, and other evidence to shape coherent services - this includes digital and non-digital More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
DWP Digital
working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for Senior Service Designers to join our team. We want people who can design services and also enable others to design better services too. You'll put user-centric service design at the heat of brilliant public … and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Have substantial experience of using hands-on service design approaches to solve complex problems. Demonstrate user-centred design expertise to develop end-to-end, front-to-back services using Government principles and evidence that … approaches and decisions. Contribute to and support the creation and maintenance of a positive working environment that enables collaboration within your team, the wider department and the service design community. You and your role As a Senior Service Designer you will be using research, data, and other evidence to shape coherent services - this includes digital and non-digital More ❯
sunderland, tyne and wear, north east england, united kingdom Hybrid / WFH Options
DWP Digital
working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for Senior Service Designers to join our team. We want people who can design services and also enable others to design better services too. You'll put user-centric service design at the heat of brilliant public … and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Have substantial experience of using hands-on service design approaches to solve complex problems. Demonstrate user-centred design expertise to develop end-to-end, front-to-back services using Government principles and evidence that … approaches and decisions. Contribute to and support the creation and maintenance of a positive working environment that enables collaboration within your team, the wider department and the service design community. You and your role As a Senior Service Designer you will be using research, data, and other evidence to shape coherent services - this includes digital and non-digital More ❯
relevant working experience of the subject matter Masters degree or equivalent qualification= Knowledge, Skills and Expertise: In depth specialist knowledge of implementing learning strategy to enable good service design Providing advice and guidance across projects on both content design methodologies and learning and guidance materials Ongoing CPD development Thorough knowledge of user centred design … written communication skills with the ability to understand and interpret complex information and to make it relevant to a range of stakeholders Problem solving and system/process design Experience: Onboarding of new staff within team Demonstrable experience of managing content design as a project lead Demonstrable experience of management of large learning and development projects … MS office and Excel for developing reports and project management Analytical and Judgemental Skills: Multitasking and analysing opportunities, defining successful approaches and able to proactively solve problems Evaluate design proposals from training officers and subject matter experts and make recommendations to business transformation team Interpret strategy and translate into working objectives Interpersonal Skills: Highly self-motivated, confident, proactive More ❯
relevant working experience of the subject matter Masters degree or equivalent qualification= Knowledge, Skills and Expertise: In depth specialist knowledge of implementing learning strategy to enable good service design Providing advice and guidance across projects on both content design methodologies and learning and guidance materials Ongoing CPD development Thorough knowledge of user centred design … written communication skills with the ability to understand and interpret complex information and to make it relevant to a range of stakeholders Problem solving and system/process design Experience: Onboarding of new staff within team Demonstrable experience of managing content design as a project lead Demonstrable experience of management of large learning and development projects … MS office and Excel for developing reports and project management Analytical and Judgemental Skills: Multitasking and analysing opportunities, defining successful approaches and able to proactively solve problems Evaluate design proposals from training officers and subject matter experts and make recommendations to business transformation team Interpret strategy and translate into working objectives Interpersonal Skills: Highly self-motivated, confident, proactive More ❯
relevant working experience of the subject matter Masters degree or equivalent qualification= Knowledge, Skills and Expertise: In depth specialist knowledge of implementing learning strategy to enable good service design Providing advice and guidance across projects on both content design methodologies and learning and guidance materials Ongoing CPD development Thorough knowledge of user centred design … written communication skills with the ability to understand and interpret complex information and to make it relevant to a range of stakeholders Problem solving and system/process design Experience: Onboarding of new staff within team Demonstrable experience of managing content design as a project lead Demonstrable experience of management of large learning and development projects … MS office and Excel for developing reports and project management Analytical and Judgemental Skills: Multitasking and analysing opportunities, defining successful approaches and able to proactively solve problems Evaluate design proposals from training officers and subject matter experts and make recommendations to business transformation team Interpret strategy and translate into working objectives Interpersonal Skills: Highly self-motivated, confident, proactive More ❯
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
Health Research Authority
relevant working experience of the subject matter Masters degree or equivalent qualification= Knowledge, Skills and Expertise: In depth specialist knowledge of implementing learning strategy to enable good service design Providing advice and guidance across projects on both content design methodologies and learning and guidance materials Ongoing CPD development Thorough knowledge of user centred design … written communication skills with the ability to understand and interpret complex information and to make it relevant to a range of stakeholders Problem solving and system/process design Experience: Onboarding of new staff within team Demonstrable experience of managing content design as a project lead Demonstrable experience of management of large learning and development projects … MS office and Excel for developing reports and project management Analytical and Judgemental Skills: Multitasking and analysing opportunities, defining successful approaches and able to proactively solve problems Evaluate design proposals from training officers and subject matter experts and make recommendations to business transformation team Interpret strategy and translate into working objectives Interpersonal Skills: Highly self-motivated, confident, proactive More ❯
High Wycombe, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Journey recruitment
experience and design. Our client is offering an outstanding opportunity for a CX and UX Architect to join their growing digital team to help deliver their design process for change and support new customer focussed initiatives. As a CX and UX Architect you will be responsible for analysing, identifying, and understanding customer behaviours, preferences, and pain … points. Using your knowledge of Design Thinking methods and techniques, you will work with Customer Data, SMEs and Stakeholders to map out key Customer Engagement, Lead Journeys and Value Streams to help the company better understand the needs of their membership and prospective members The role is working 9am to 5pm Monday to Friday, based in Buckinghamshire and … Change committees and Leadership Teams. Execute client experience research, consolidating with client feedback and engagement data to create client journey maps and personas as part of the CX Design process. Facilitate workshops based on User-Centred Design and Design Thinking methods. Support the building of credible ideas into early-stage propositions, testing More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital … compliance and governance (data residency, encryption, Zero Trust principles). You'll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems. You'll design, implement, and manage end-user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale. You … Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You'll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions. You'll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery. You'll support More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
First Central Services
computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital … compliance and governance (data residency, encryption, Zero Trust principles). You'll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems. You'll design, implement, and manage end-user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale. You … Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You'll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions. You'll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery. You'll support More ❯
in Azure-based micro services architecture, a strong Java engineering background (Desirable), and the presence to lead in a multi-supplier, highly regulated environment. Role Duties: Lead the design and evolution of Azure-native micro services architecture, with an emphasis on interoperability, resilience, and compliance. Provide authoritative leadership in a complex multi-supplier environment , managing dependencies, conflicts, and … Expert-level understanding of Microsoft Azure , including platform services, networking, identity, security, and DevOps tooling. Experience leading delivery in a micro service-based architecture ecosystem, including containerisation, API design, and integration patterns. Hands-on familiarity with Java programming and associated build and deployment pipelines. Alternatively, experience in object-orientated, Back End language such Kotlin, Scala or C#. Outstanding … conflict resolution, decision-making, and influencing at senior leadership level. Strong understanding of public sector technology standards, information governance, and procurement processes. Understanding of user-centred design and service design thinking in government. Experience working with agile governance frameworks (eg GDS Service Standards, DDaT roles). Experience of working in an environment that is More ❯
in Azure-based micro services architecture, a strong Java engineering background (Desirable), and the presence to lead in a multi-supplier, highly regulated environment. Role Duties: Lead the design and evolution of Azure-native micro services architecture, with an emphasis on interoperability, resilience, and compliance. Provide authoritative leadership in a complex multi-supplier environment , managing dependencies, conflicts, and … Expert-level understanding of Microsoft Azure , including platform services, networking, identity, security, and DevOps tooling. Experience leading delivery in a micro service-based architecture ecosystem, including containerisation, API design, and integration patterns. Hands-on familiarity with Java programming and associated build and deployment pipelines. Alternatively, experience in object-orientated, Back End language such Kotlin, Scala or C#. Outstanding … conflict resolution, decision-making, and influencing at senior leadership level. Strong understanding of public sector technology standards, information governance, and procurement processes. Understanding of user-centred design and service design thinking in government. Experience working with agile governance frameworks (eg GDS Service Standards, DDaT roles). Experience of working in an environment that is More ❯
leading multidisciplinary teams of various configurations and sizes Experience of providing internal delivery reporting Knowledge and experience of collaboration and project management tools Understand user centred design principles and practices What makes us great As well as a competitive salary which we're transparent about from the outset, you can also expect a range of benefits … Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who … technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data, design, and engineering delivers bespoke More ❯
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
Oxford University Press
product development and delivery, in particular Agile, specifically Scrum, delivery approaches and tooling Strong knowledge of product and development management tools Strong knowledge of user-centred design principles Proficiency in the use of analytical tools Understanding of Data Quality Management concepts Experience of working within a Data Governance Framework Understanding of software architectures Scrum qualifications, experience More ❯
product development and delivery, in particular Agile, specifically Scrum, delivery approaches and tooling Strong knowledge of product and development management tools Strong knowledge of user-centred design principles Proficiency in the use of analytical tools Understanding of Data Quality Management concepts Experience of working within a Data Governance Framework Understanding of software architectures Scrum qualifications, experience More ❯
communication and stakeholder management skills-able to influence at all levels.* Comfort working in environments with multiple brands, systems or legacy constraints.* Fluency in user-centred design principles, with a sharp eye for UX and simplicity.* A pragmatic approach to Agile, focused on outcomes rather than rituals.* Awareness of how AI tools (e.g. generative, predictive, assistive More ❯
communication and stakeholder management skills-able to influence at all levels.* Comfort working in environments with multiple brands, systems or legacy constraints.* Fluency in user-centred design principles, with a sharp eye for UX and simplicity.* A pragmatic approach to Agile, focused on outcomes rather than rituals.* Awareness of how AI tools (e.g. generative, predictive, assistive More ❯
Warrington, Cheshire, United Kingdom Hybrid / WFH Options
The Citation Group
communication and stakeholder management skills-able to influence at all levels. * Comfort working in environments with multiple brands, systems or legacy constraints. * Fluency in user-centred design principles, with a sharp eye for UX and simplicity. * A pragmatic approach to Agile, focused on outcomes rather than rituals. * Awareness of how AI tools (e.g. generative, predictive, assistive More ❯
Wilmslow, Cheshire, United Kingdom Hybrid / WFH Options
The Citation Group
communication and stakeholder management skills-able to influence at all levels. * Comfort working in environments with multiple brands, systems or legacy constraints. * Fluency in user-centred design principles, with a sharp eye for UX and simplicity. * A pragmatic approach to Agile, focused on outcomes rather than rituals. * Awareness of how AI tools (e.g. generative, predictive, assistive More ❯
Stoke-on-Trent, Staffordshire, England, United Kingdom
The Citation Group
communication and stakeholder management skills-able to influence at all levels.* Comfort working in environments with multiple brands, systems or legacy constraints.* Fluency in user-centred design principles, with a sharp eye for UX and simplicity.* A pragmatic approach to Agile, focused on outcomes rather than rituals.* Awareness of how AI tools (e.g. generative, predictive, assistive More ❯
Stoke-on-Trent, Staffordshire, United Kingdom Hybrid / WFH Options
The Citation Group
communication and stakeholder management skills-able to influence at all levels. * Comfort working in environments with multiple brands, systems or legacy constraints. * Fluency in user-centred design principles, with a sharp eye for UX and simplicity. * A pragmatic approach to Agile, focused on outcomes rather than rituals. * Awareness of how AI tools (e.g. generative, predictive, assistive More ❯
Role: Lead/Senior User Researcher Senior/Lead User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the … public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development. Experience: At least 7 years of relevant user research experience within agile teams and complex programmes … application of user research methods and tools Proven experience in conducting user research and translating findings into actionable insights Experience in consultancy Mentoring experience of UCD/research teams Familiarity with GDS standards and assessments and experience of running Discoveries to GDS/NHS Service Standard Sector experience in healthcare is a bonus More ❯