1 to 25 of 63 Customer Service Jobs in Gloucestershire

Role DescriptionThe provision of application (Records Management System (RMS)) maintenance and support services, either directly tousers of the systems or service delivery functions. Support typically includes investigation and resolution of issues andmay also include performance monitoring. Issues may be resolved by providing advice or training to users, by devisingcorrections (permanent or temporary) for faults, making general or site-specific … responses to incident reports, including channelling requests forhelp to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towardsservice restoration.The management of changes to the service infrastructure, including service assets, configuration items and associateddocumentation. Change management uses requests for change (RFC) for standard or emergency changes, and changesdue to incidents or problems to provide … with customers, suppliers and partners. May superviseothers or make decisions which impact the work assigned to individuals or phases of projects. Understands andcollaborates on the analysis of user/customer needs and represents this in their work.Performs a range of work, sometimes complex and non-routine, in a variety of environments. Applies methodical approachto issue definition and resolution.Demonstrates effective More ❯

a hands-on role providing first and second-line technical support to users across a wide range of systems and services. You'll be responsible for resolving incidents and service requests, supporting hardware and software issues, and ensuring a high standard of customer service. Due to the nature of the role existing or recent NPPV3 or SC Clearance … is highly desirable. Key Responsibilities: Provide front-line IT support to staff via phone, self-service portal, and occasional in-person walk-ups. Troubleshoot and resolve incidents related to desktop, laptop, network, and application issues. Support users with Windows 10/11, Microsoft Office 2016/365, Outlook, SharePoint, and other standard tools. Log and manage support tickets in … the organisation's ITSM tool (IFS Assyst). Escalate issues in line with agreed processes and service levels. Visit user desks or remote offices when required to provide on-site support and equipment setup. Maintain accurate asset and configuration records. Contribute to knowledge base articles and standard operating procedures. Skills and Experience: Proven experience in a Service Desk More ❯

Enhance your Career with TVS Supply Chain Solutions To provide and deliver a consistent and reliable Master Data Management service for the Team Leidos Community Job Responsibilities Independently identify, investigate, and resolve risks/faults or inefficiencies in internal systems and workflows. Lead and manage small to mid-sized projects from planning to execution, including communicating updates, timelines, and … using Excel to uncover trends, errors, or opportunities for improvement. Develop and maintain project documentation, reports, and status dashboards. Serve as the main 2nd Line point of contact for customer-facing issues. Collaborate with technical teams to understand system functionality and relay findings effectively. Improve MDM data reports Using MS Reporting Services. Receive requirements from QA and develop reports … Self-driven with an eagerness to interrogate and challenge complex data systems integrations and processes. Ability to work independently with minimal supervision. Excellent written and verbal communication skills. Strong customer service orientation and experience managing external stakeholders at all levels. Detail-oriented, organised, and able to prioritise in a fast-paced environment. Ability to translate technical issues for More ❯

in central Bristol, who are looking to hire a crutial position to support their customers with software support. This is a role for someone in both a technical and customer facing role, we're looking for an old-school diagnostician, someone who can dive deep into complex problems within software and esculate them appropriately. If you're based locally … solving skills then look no furhter! More about the role and what we're looking for below: Key responsibilities: Be part of a globally distributed support team, ensuring continuous service availability every day of the year. Use analytical and problem-solving skills to pinpoint issues, apply effective solutions or workarounds, and escalate to technical teams when necessary. Respond swiftly … to incoming requests, keeping in mind ticket urgency, customer expectations, and service-level commitments. Deliver exceptional support with a focus on exceeding SLA targets, and escalate challenges appropriately to maintain service quality. Record all interactions and updates clearly in the ticketing system to support team transparency and consistent communication. Recreate reported issues when needed to better understand More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

management of their programmes and events. Raise issues that may impact the RAID log. Escalate risks to ensure appropriate action is taken to mitigate them. Deliver high levels of customer service to assist the wider sales team in developing strategic client relationships. Key Skills/Experience Required: Proficiency in Microsoft Office, including Excel (using VLOOKUP, pivot tables highly More ❯

time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's customer service standard Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding … creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant More ❯

Associate Application Operations Engineer - Planning Inspectorate - EO This role is part of the Issue Triage and Support Service, a small team focused on application support for line of business applications, and triaging requests and issues from our customers. We are looking for candidates who are customer-focused, detail-oriented, and interested in problem solving. You should take pride … users. Good communication skills across all levels of the organization, self-motivation, and ownership of tasks are essential. Typical responsibilities include checking core systems to ensure proper functioning, reviewing Service Desk software for logged requests or issues, prioritizing responses, and communicating with end users and colleagues to resolve tickets. You will collaborate with other Digital teams and participate in … call rota with additional allowances and may be required to work out of hours for tasks like monthly patching, compensated as overtime or time off in lieu. New Civil Service entrants are expected to start at the minimum of the pay band. Existing Civil Servants' transfers or promotions are governed by internal rules, with salary adjustments accordingly. The salary More ❯

Cheltenham-based client to recruit 20 enthusiastic Summer Temps! This is a fantastic opportunity for individuals from a variety of backgrounds, including: University students home for the summer Experienced customer service professionals seeking a short-term assignment Semi-retired individuals looking for a few weeks of engaging work Retail or hospitality workers eager to gain office-based experience … proactive in engaging with people Strong IT skills, particularly in Microsoft Office 365 (Teams, Outlook) Quick to learn new systems and processes High levels of literacy and numeracy Previous customer service experience is highly desirable Strong problem-solving abilities Role Overview: You’ll be handling inbound calls and assisting individuals with their placement applications.Full training will be provided More ❯

replacing hardware components as required. Installing, configuring, and relocating desktop equipment. Building and configuring workstations, including network port reconfigurations. Preparing and building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management … and request fulfilment using a Service Management toolset. What youll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity … with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you! Employment Type: Full-time, Permanent Location: Office-Based Gloucestershire Security Clearance More ❯

on a mission to harness the power of technology and data, to transform how knowledge is shared, applied and enhanced. About the team: The responsibility of the Workplace IT Service desk team, is to maintain normal operations, address users' requests, and resolve incidents and problems related to specified products, services, or other configuration items. About the role: As an … IT support engineer, 1st line, you will play a pivotal role within our service desk team. You will provide first line IT support services through a shared workplace IT service desk, to internal and external customers, with a focus on providing the excellent customer service that Jisc are proud of. You will be the first point … also be responsible for carrying out installation and maintenance activities related to IT and video conferencing services. Responsibilities will include: Manage and triage all tickets through the ITSM (IT Service Management) application. Ensure all Incidents and Service Requests are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the ITSM application. Provision of face-to-face, email More ❯

with PLCs Overseeing construction, writing sequences of operations, factory & field test scripts Participating in site & construction meetings, running factory witness tests Performing field checks, startup, commissioning, training, and ongoing service Constructing control panels, modifying field wiring with quality workmanship Performing startup, maintenance & troubleshooting of ATSs and control systems Setting up protective relaying for generator and utility operations Operating and … systems Experience with GE and/or Allen Bradley PLCs, Woodward controls, protection & control products, SCADA systems Valid driver's license CORE COMPETENCIES Technical Knowledge Organizational Skills Interpersonal Skills Customer Service The salary range is $97,000 - $135,000/year, plus car allowance and bonus based on experience. WHAT WE CAN OFFER YOU: Employee Stock Ownership Plan More ❯

from their global manufacturing partners. They provide equipment as well as services such as calibration, sub-contract measurement, training and metrology consultancy. They are now looking for an experienced Customer Support Engineer which is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem-solving skills. Please note this role … is fully on-site so suitable applicants must be willing to commute to Gloucester Monday to Friday and will involve travelling to customer sites. Main Duties & Responsibilities: The ability to build up a strong rapport with customers, agents and fellow colleagues. Ensure high-quality customer support for the product range Metrology Direct supply To be a team player … and show initiative planning out day to day workload. Provide on-site Service, Calibration, installation and commissioning of equipment Perform hands-on on-site troubleshooting, service and repairs. Perform in-house calibrations and repairs when necessary. Provide high-level support to external customers at their location. Provide on-site training to customers. Interface with cross-functional work teams More ❯

Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic … improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience teams: the Knowledge Team More ❯

Customer Support Engineer Department: Sempre Service Employment Type: Permanent - Full Time Location: Barnwood, Gloucester Reporting To: simon atherton Description Join our team and become part of a company that values innovation, growth, and excellence. Sempre is a measurement specialist solving manufacturing challenges across aerospace, automotive, medical, energy and precision engineering industries. Through their expert in-house consultants and … as services such as calibration, sub-contract measurement, training and metrology consultancy. The Sempre Group is a subsidiary of Oxford Metrics since October 2024. Job Purpose The role of Customer Support Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem solving skills. The ability to build up … a strong rapport with customers, agents and fellow colleagues. Ensure high quality customer support for product range Metrology Direct supply To be a team player and show initiative planning out day to day workload. Key Responsibilities Provide on-site Service, Calibration, installation and commissioning of equipment Perform hands-on on-site troubleshooting, service and repairs. Perform in More ❯

site-based response for hose making and replacement services to commercial and industrial customers. You will produce a certified clean Caterpillar hose, providing hose and coupling knowledge support to service, parts and customer operations and follow Caterpillar HIS (Hydraulic information system) for hose builds. Job Description: As a Finning Engineer you will receive: Salary - £33,970 (43hr week … scheme Up to 7% pension Refer a friend bonus Employee reward platform (retails discounts and other employee rewards) Life insurance Laptop and phone, van Overtime Major Job Functions Receive customer service requests, assess response time and any requirements for assistance so that the customer is informed of situation and satisfied with service progress - Manufacture hose assemblies … to meet customer needs both Internal/External Maintain adequate levels of stock on the FHS van, ensuring the repair equipment is in safe and proper working order, so that service work can be carried out with unnecessary delay. Seek to develop increased business for FHS through good customer relations and the ongoing awareness and feedback of More ❯

our monitoring systems. Dealing with IT problems and incidents for a variety of customers and technologies. Desirable Skills: A strong interest in IT and technology. Good inter-personal skills. Customer service skills. Great written and verbal English. Personal Qualities: Team player with ability to work independently. Motivated Flexible attitude Honest Hard-working Training ICT (Information Communications Technician) Level … gaining a Level 3 Information communications technician qualification Future Prospects (include what the long-term prospects for the apprentices would be): Potential to progress through all aspects of the Service Desk or into other areas of the business including (but not limited to): network engineer, infrastructure engineer, cloud engineer, project coordinator, pre-sales consultant. Apprenticeship Standard Information communications technician … Year 6 Months Positions Available 1 Closing Date Friday, 1st August 2025 Start Date Sunday, 10th August 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Analytical skills Logical Team working Creative Initiative Patience Qualifications English GCSE, grade 4/C and above (Essential) Math GCSE More ❯

warfare, force protection and counterterrorism. A few of our employee benefits are: Half day finish on a Friday 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days Private medical insurance with optional family cover Pension scheme of up to 7% employer contribution Life Assurance … role will involve As the Support and Test Engineer you will have experience in the Assembly, Test and Repair of multi-portfolio Defence equipment. You will report to the Customer Services Support Team Leader, your primary role is to successfully execute the best practice on-time, on-cost and on-quality execution of all CS Repairs activities. To succeed … in this role, you shall be outcome and Customer focused, ideally experienced with the Maintenance, Repair and Overhaul (MRO) of high technology, electro/mechanical equipment portfolios. The responsibilities of your role will include the following: Primarily undertake the Maintenance, Repair and Overhaul (MRO) capability of the L3Harris Robotics Explosive Ordinance Device (EOD), Remote Control Vehicle (RCV) product portfolio. More ❯

reputable brand, covering the southwest region, with regular travel to Scotland and Southern Ireland. Key Responsibilities: Achieve sales and margin targets set monthly and annually. Manage and develop existing customer networks within your designated region, including meeting key clients, maintaining relationships, and negotiating deals. Present mechanical ventilation products and services enthusiastically and professionally to maximize sales within both new … including product demonstrations. Build and maintain relationships with industry influencers and key strategic partners. Collaborate with estimating and design teams to prepare detailed quotations tailored to project specifications and customer needs. Follow up on outstanding quotations and provide feedback on won or lost opportunities. Maintain daily updates using CRM on all meetings, presentations, and notable opportunities. Communicate effectively with … customers and internal departments, supporting first-rate customer service delivery. Undertake sales forecasting and monthly reporting to communicate progress. Monitor and evaluate competitor activity and develop sales strategies to win business. Stay informed on industry regulations and legislation relevant to ventilation systems. The Ideal Candidate: Degree in Business, Marketing, or a related field. Minimum of 3 years' experience More ❯

clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point … sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to 50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into More ❯

Location: Gloucester (Hybrid 2 days per week on-site) Salary: £34,000 - £36,000 Are you an experienced ICT Support Analyst who thrives on solving complex problems, delivering excellent customer service, and making a meaningful impact on users' daily work? If you’re looking for a role where your technical skills and analytical thinking are valued, this could … long-term improvements. Handling changes and configuration items with care and precision, ensuring minimal risk to system availability and compliance. Participating in an on-call rota, ensuring continuity of service outside core hours. About You We’re looking for someone who: Has strong experience supporting business-critical applications in a structured environment. Brings a methodical approach to issue investigation More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers and … helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. Building dashboards … that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions and methodology More ❯

to 40hours per week depending on shifts available. Mixture of Days/Nights & Weekends PAY RATE: £14.00 per hour OVERVIEW OF JOB DESCRIPTION: ABM UK is a leading facilities service provider in the UK, delivering customized facility solutions to a wide range of clients since 1987. With a workforce of over 3,500 skilled and motivated professionals, our focus … premises. You will be responsible for monitoring access points, conducting patrols, and responding to potential security threats. Our goal is to provide top-notch security services while delivering exceptional customer service to our clients. MAIN DUTIES & RESPONSIBILITIES: Responsibilities Conduct regular patrols of the premises to ensure the safety and security of personnel, property, and assets Monitor and screen … gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our careers page ABOUT US ABM is one of the world's largest providers of More ❯

driving profitable change for the short, medium, and long term Ensure financial control of the contract Account for the contract through the contract accountant Provide support and insight on customer profitability, ROI, offers, and discounts Maintain P&L and balance sheet control, manage bad debt and cash flow billing Influence strategic direction and support execution Drive cost transformation initiatives … impacting P&L Lead interface for third-party costs and risk assessments where customer-specific Manage debt collection and resolve billing issues, especially in value channels Provide financial planning and analysis to the business Manage financial risks associated with billing platforms and ledgers, such as GS product, B&PS product, and complex managed contracts Make judgment calls on contract … in telecommunications, with a heritage in the sector and a focus on transforming connectivity through major infrastructure projects like full fibre broadband and 5G. We are committed to innovation, customer service, and creating a diverse and inclusive workplace. Join us to be part of our exciting journey into the future of connectivity. We welcome applications from flexible working More ❯