1 to 25 of 28 Customer Experience Jobs in Hampshire

Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent Location: Hybrid: Farnborough head office and Remote Benefits: 25 days holiday, private medical cover with Vitality, life … pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing ...

Description: Customer Success Triage & Admin Support at everyLIFE Technologies Salary: £16 per hour Position Type: Temp (with opportunity to become permanent) Location: Farnborough head office and Remote. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience Blasting off from the successful launch … suite of AI, data and automation tools, we are rapidly expanding our team. As we scale, we have an opportunity for a temporary Customer Success Triage & Admin Support position, with the possibility of this becoming a permanent role for the right candidate. This role will provide assistance ...

improvements. Implement process and tooling enhancements that scale quality and efficiency. Maintain clear SOPs and ensure the team can operate independently with confidence. Essential Experience Proven experience leading or managing product support or technical support team within SaaS or a tech‐first environment . Ability to quickly build … proactive and hands‐on, equally confident rolling up your sleeves and thinking strategically. Excellent written communication, clear, structured and adaptable to different audiences. Desirable Experience Experience driving change or tooling migrations in a support setting. Understanding of how AI tools can enhance customer experience and team ...

developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem … opportunities for service improvement. Duties include: Support the team to meet and achieve our key performance indicators and service levels. Produce and analyse customer facing reports, transforming data into clearly presented documents, providing details on service quality, customer experience and trends. Line management and development for Support ...

will drive operational excellence, manage service performance, and help shape long-term account success. Responsibilities include: Develop and maintain strong relationships with senior customer stakeholders, acting as a trusted advisor. Take ownership of the overall customer experience and service delivery performance. Lead regular service reviews, governance meetings … account performance, risks, and dependencies, ensuring proactive management of service delivery challenges. Support strategic account planning and contribute to the growth and development of customer relationships. Collaborate with internal stakeholders to deliver high-quality outcomes and long-term value for customers. Ensure compliance with relevant security, governance, and operational ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers … environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management ...

environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management … change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents ...

Service Desk Analyst - Technology Operations Salary £25,463.00 - £29,707.00 (dependent on experience) Southampton - Office based Full time Our growing Technology and Design team plays a key role in ensuring OS is at the cutting edge of geospatial capability and is looking for people to join them. Its mission … work across the business to provide customer centric design and technology services. Join us and you'll have an opportunity to make an impact. To empower projects that deliver real-world benefits across Britain and internationally. To hear our customers say they couldn't have done it without us. ...

experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take … accountable for the day-to-day performance of managed IT services, the development of the Service Desk and Specialist Engineering teams, and the overall customer experience. Looking fir someone experienced, logical, and driven - someone who can hit the ground running, bring clarity and structure, and isn't afraid ...

dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development.? Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business … within the business . You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client. Key Responsibilities: To ensure constant improvement of customer experience for our clients with maximum efficiency along with ...

dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development.? Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business … within the business . You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client. Key Responsibilities: To ensure constant improvement of customer experience for our clients with maximum efficiency along with ...

Management System (HMS) transformation programme. The project will replace multiple legacy systems with a modern cloud-hosted platform, improving services, data quality, compliance, and customer experience for over 15,000 households across Portsmouth. Key Responsibilities Lead the full lifecycle delivery of the HMS transformation programme from mobilisation through … integrations, testing, cutover planning, organisational readiness, and transition into BAU support. Ensure compliance with IT governance, GDPR, cyber security, and housing regulatory requirements. Essential Experience Proven experience delivering complex IT and digital transformation projects, ideally within Housing or Local Government. Experience with Housing Management Systems such ...

Management System (HMS) transformation programme. The project will replace multiple legacy systems with a modern cloud-hosted platform, improving services, data quality, compliance, and customer experience for over 15,000 households across Portsmouth. Key Responsibilities Lead the full lifecycle delivery of the HMS transformation programme from mobilisation through … integrations, testing, cutover planning, organisational readiness, and transition into BAU support. Ensure compliance with IT governance, GDPR, cyber security, and housing regulatory requirements. Essential Experience Proven experience delivering complex IT and digital transformation projects, ideally within Housing or Local Government. Experience with Housing Management Systems such ...

+ bens Southampton | Hybrid - 3 days a week in office/2 days WFH Are you a proven software sales professional with experience selling ERP, SaaS, or software technology and services into the Manufacturing and/or Distribution sector? We are looking for an experienced hire that … contribute to the development of the wider sales strategy * Engage with senior decision-makers, business owners, and key stakeholders * Lead discovery sessions to understand customer challenges and requirements * Deliver compelling presentations, demonstrations, and commercial proposals * Manage negotiations and successfully close new business opportunities * Maintain accurate pipeline forecasting and sales ...

forward-thinking organisation, founded in the mid-2000s, has cultivated a highly collaborative and purpose-driven team. With a strong blend of industry experience, continuously evolving expertise, and a shared strategic vision, the business has positioned itself as a recognised leader within its sector. The organisation is committed … delivering innovative solutions that empower clients to strengthen security, optimise performance, and create exceptional customer experiences. Benefits Fire and Security Engineer: Basic Salary: Up to £45,000 Travel Time Paid: Door to Door Overtime: 1.5 Weekdays and Double time on Saturdays and Sundays Annual Leave: 20 Days + Bank ...

future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion … will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers ...

About us We are a leading UK technology company delivering transformative, data driven solutions for the energy sector and beyond. With two decades of experience, we help organisations unlock the power of smart data to improve efficiency, reduce cost to serve, and enhance customer experience . Trusted … real world , someone who can balance risk with delivery and give clear, practical advice that teams can act on. Youll already have experience in a technical security, assurance, or architecture role, with a solid grasp of how to secure modern environments across applications, infrastructure, and cloud. Youre comfortable reviewing ...

solutions. In this role, you will sit within the NOC as the final escalation point for complex incidents, while also delivering professional services across customer sites. You will design, deploy, optimise and support wireless and network solutions, carry out Wi Fi surveys, and contribute to high-quality project delivery … across a diverse customer base. You will thrive in this role if you enjoy working in an MSP environment, take pride in service quality and customer experience, and enjoy mentoring junior engineers. In return, you will benefit from a long-term approach to development, a welcoming team ...

Title : Principal Network Engineer Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: c£80,000 dependent on experience Location: Eastleigh – Hybrid working environment, with a remote first approach Closing Date for applications: Wednesday 10th June 2026 Principal Network Engineer: At Ageas Insurance … your exceptional relationship management skills, and technical knowledge to ensure our network services remain secure, high performing, and future ready—strengthening operational resilience, enhancing customer experience, and enabling business growth. Main Responsibilities as Principal Network Engineer: Lead end-to-end design of complex network solutions (cloud, hybrid, third ...

Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst/2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with … strong technical support skills @ 2nd line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer ...

clients using a web-based software application. The successful candidate will support client needs, resolve technical issues efficiently, and help ensure a positive customer experience. This role requires a flexible approach, as client requirements may occasionally fall outside standard working hours. The post holder will be expected to participate … support rota with other members of the team, with additional payment provided for this responsibility. This is an excellent opportunity for someone with strong customer service skills, technical awareness and a proactive approach to problem-solving. About You The ideal candidate will be a confident communicator who can work ...

development and promotion of a consumer-focused digital platform. This is a varied role that combines product marketing, digital content management, data analysis, customer insight, and digital product development. The successful candidate will help ensure the platform remains accurate, engaging, and aligned with customer needs while contributing … ongoing growth and improvement initiatives. Key Responsibilities Develop an understanding of customer needs, behaviours, and market trends. Monitor and analyse digital performance metrics and customer engagement. Produce reports and insights to support business decision-making. Support digital marketing initiatives and work with external agencies where required. Contribute ...

most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What’s in it for you? Company vehicle and fuel card Monthly … work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Portsmouth region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. ...

roles to spearhead large-scale, mission-critical environments. This is a fantastic opportunity to shape strategic roadmaps, lead multi-skilled teams, and drive transformative customer experiences. What you'll be doing: * Leading the technical delivery of managed service components from design through to deployment and live operation. * Collaborating with … delivery areas. * Acting as the technical authority, providing leadership to teams and stakeholder engagement. * Ensuring architecture governance, compliance, and the integrity of customer environments. * Reporting to the Solution Lead and working within an agile, collaborative environment. What you'll bring: * Proven experience in delivering secure, resilient, large-scale ...

Unfortunately, we are unable to offer sponsorship for this role Are you looking to combine your technical coding skills and advance your team leadership experience? Do you have experience with React, React Native or Python? If so, this could be the role for you! About … leading UK technology company delivering transformative, data driven solutions for the energy sector and beyond. With two decades of experience, we help organisations unlock the power of smart data to improve efficiency, reduce cost to serve, and enhance customer experience. Trusted by millions of households and major industry ...