1 to 25 of 31 Customer Experience Jobs in Hampshire

Customer Experience & Business Support Specialist £30-38K DOE. Office based near Fleet, Hampshire. Are you technically minded, commercially aware and excited by the opportunity to help transform the customer experience in a growing business? This role would suit someone early in their career … technically curious, customer-focused and keen to support projects that improve systems and efficiency. You may be a graduate, in your first or second role, or more experienced and looking to build a long-term career. You will be practical, curious, willing to learn and motivated by making ...

Customer Success Executive - Southampton - Onsite - £28k + OTE + bonus - Permanent Robert Half are thrilled to be working with a market-leading organisation in their search for a permanent, full-time Customer Success Executive offering £28k + OTE + bonus! This is an excellent opportunity for someone with … experience in Customer Success, Account Management, Customer Support or a similar client-facing role who enjoys working closely with customers to drive engagement, retention and long-term success. You'll act as a key point of contact for customers, helping them maximise the value of the company ...

looking for a Customer Success Executive to join our growing Defence Sales team! Working with customers across the Ministry of Defence, defence organisations and industry partners, you'll play a key role in managing customer relationships, supporting account growth and identifying new sales opportunities. What … doing: Building and maintaining strong customer relationships across Defence accounts. Supporting the post-sales customer journey and ensuring an exceptional customer experience. Working closely with Business Development Managers to identify and develop growth opportunities within existing accounts. Proactively identifying cross-sell, upsell and new business opportunities ...

Responsibilities Lead and develop a high-performing Marketing Analytics team, fostering a culture of commercial insight and collaboration. Deliver commercially focused analysis covering customer behaviour, marketing performance, promotions and revenue growth. Identify and recommend opportunities to improve customer engagement, commercial outcomes and marketing ROI. Build and maintain strong … someone who enjoys solving business challenges through data and can demonstrate how your insights have driven genuine commercial impact. Ideally, you will bring: Experience leading or mentoring analysts in a commercial or customer-focused environment. Strong commercial awareness, supported by examples of delivering measurable business outcomes. Proven experience ...

+ Bonus | Hybrid (London & South East) | FinTech Are you passionate about building long-term customer relationships rather than simply managing accounts? We're working with a fast-growing fintech business that's transforming the way recruitment companies access funding. Through a technology-led funding platform, they help recruitment agencies … improve cash flow, scale their businesses and operate with confidence. As they continue to grow, they're looking to appoint a Senior Customer Success Manager to take ownership of a portfolio of high-value clients, ensuring they maximise value from the partnership while driving long-term retention, engagement ...

client is looking for a hands-on Technical Helpdesk Supervisor to lead a small support team while remaining actively involved in solving technical customer issues. This is a great opportunity for an experienced Technical Support professional who enjoys a mix of people leadership and technical troubleshooting. Managing a team … network-related incidents. Diagnose issues across hardware and software platforms, working towards effective and long-term solutions. Support the development of internal documentation and customer-facing help centre articles. Customer Experience & Improvement Ensure customers receive fast, accurate and empathetic support. Work closely with Product, Engineering and Sales ...

environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management … change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents ...

embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real‐time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity … serve as the strategic partner for one of our most important insurance customers in the UK. This role sits at the intersection of customer leadership, service delivery, operational performance, and executive stakeholder engagement. You will be accountable for ensuring the client realises ongoing value from their investment in Majesco ...

dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you! ### About the Role: As an EUD Engineer, your … primary mission will be to provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here's what you'll be doing: Deliver Excellent Customer Experience: Provide timely and effective support ...

Overview This Head of Customer Support role will champion the customer post-purchase journey. You will balance strategic leadership with technical, hands on troubleshooting. Leading a lean team of two Support Technicians, your mission will be to elevate the support standards, optimise ticketing workflows, and ensure customers receive … connectivity. Step into the queue when needed to diagnose firmware bugs, network routing anomalies and hardware malfunctions. Oversee the creation of internal documentation and customer facing help centre articles. Customer experience & Strategy Advocate for the customer needs by collaborating closely with Product, Engineering and Sales teams ...

information into insight? Do you thrive on developing reporting solutions, driving continuous improvement, and helping stakeholders make smarter decisions through data? If you have experience leading reporting teams, leveraging tools such as Power BI and SQL, and creating a culture of data-driven decision-making, we'd love … automate processes, improve efficiency, and introduce innovative reporting solutions. Working closely with stakeholders across the group, you'll provide meaningful performance insights that enhance customer experience and operational effectiveness. You'll also play a key role in developing analytical capability within the team, helping colleagues maximise the value ...

Customer Platform Architect Work Location: Fully Remote (must be UK based) Salary: £80,000 - £95,000 (Depending on experience) Security Clearances: There is a strong preference for current UK Security Clearance, if not you must be able to obtain it The Opportunity We're partnered with a fast … platform is helping organisations around the world strengthen their security posture and stay ahead of evolving cyber threats. They're now looking for a Customer Platform Architect to work directly with customers, helping them deploy, optimise and support the platform within complex on-premise and hybrid cloud environments. This ...

network issues Providing occasional remote technical support and service desk cover Completing installation documentation and updating CRM/ticketing systems Delivering an excellent customer experience throughout each project What We're Looking For We're keen to speak with engineers who have experience in several … telephone system installation and maintenance Structured data cabling (CAT5e/CAT6) WiFi installations Network and router configuration Managed switches Technical support/service desk experience Strong fault-finding and troubleshooting skills Excellent customer-facing communication skills Ability to work independently in a field-based role Full UK driving ...

order to be successful, you will have the following background: Background within either UK Military, or working with the Military/MoD as a customer Experience of acting as a senior technical authority, providing architectural leadership Enterprise Architecture background across software engineering and platform delivery, including cloud-hosted … services, APIs, DevSecOps, CI/CD and test automation Experience of introducing emerging technologies including AI, ML and data enabled services Strong and robust stakeholder management skills SC Cleared Within this role, you will be responsible for: Senior leadership role within a multi-year delivery environment, supporting thousands ...

This is a Technical Customer Support role, helping customers diagnose, troubleshoot and resolve technical issues with network connectivity, cellular IoT devices and satellite hardware. This is not a standard password reset helpdesk role; you will actively dig into complex hardware, firmware, and network configurations to deliver excellent customer … cellular SIM cards and data plans. Testing & Replication Replicate reported hardware or software issues in the test lab to identify bugs or configuration errors. Customer Experience SLA compliance Manage the ticket queue effectively to provide first class response times Clear Communication Translate complex technical concepts into clear, easy ...

consumed across the business. You’ll act as the technical authority for MDM, building scalable, multi-domain capabilities that support both operational excellence and customer experience. We’re particularly interested in candidates with proven experience delivering Customer MDM within complex, enterprise environments. In this role … real needs. You’ll thrive if you’re a player-coach — comfortable being hands-on while setting direction and mentoring others. You’ll bring experience delivering Customer MDM across platforms, applying best practice in a vendor-agnostic way, and helping shape broader data strategy while guiding third‐party ...

About us We are a leading UK technology company delivering transformative, data driven solutions for the energy sector and beyond. With two decades of experience, we help organisations unlock the power of smart data to improve efficiency, reduce cost to serve, and enhance customer experience . Trusted … real world , someone who can balance risk with delivery and give clear, practical advice that teams can act on. You'll already have experience in a technical security, assurance, or architecture role, with a solid grasp of how to secure modern environments across applications, infrastructure, and cloud. ...

About us We are a leading UK technology company delivering transformative, data driven solutions for the energy sector and beyond. With two decades of experience, we help organisations unlock the power of smart data to improve efficiency, reduce cost to serve, and enhance customer experience. Trusted by millions … Infrastructure Engineer with experienceoperating and modernising enterprise infrastructure across both Azure cloud and traditional on-premises environments. You will have hands-on experience designing,implementingand supporting infrastructure solutions, balancing project delivery with operational support responsibilities within an Agile delivery framework. Essential Skills & Experience Strong experience with Microsoft ...

solutions. In this role, you will sit within the NOC as the final escalation point for complex incidents, while also delivering professional services across customer sites. You will design, deploy, optimise and support wireless and network solutions, carry out Wi Fi surveys, and contribute to high-quality project delivery … across a diverse customer base. You will thrive in this role if you enjoy working in an MSP environment, take pride in service quality and customer experience, and enjoy mentoring junior engineers. In return, you will benefit from a long-term approach to development, a welcoming team ...

About us We area dynamic software company. E stablished in 2006, with a vision of help ing the energy and utilities sector s improve customer experience and lower their cost to serve , using smarter process automation. Are you curious about what the future in tech holds … role if you enjoy diving into how things work, spotting patterns in performance data, and challenging teams to push their solutions further. Youllbring strong experience across non-functional testing, from performance and resilience to recovery, volume, and security, andyoull be confident using tools like JMeter or LoadRunner to uncover ...

order to be successful, you will have the following background: Background within either UK Military, or working with the Military/MoD as a customer Experience of acting as a senior technical authority, providing architectural leadersh... WKCL1_UKTJ ...

transforming how we connect with customers—moving beyond one-off communications to creating seamless, connected experiences across every stage of the journey. As our Customer Retention Strategist, you'll play a key role in shaping this evolution, helping us deliver more personalised, omnichannel experiences that keep customers engaged … coming back. You'll use customer data from multiple sources to uncover meaningful insights and identify opportunities to improve retention and customer lifetime value. Working closely with analytics and marketing teams, you'll turn those insights into data-led strategies and personalised journeys, ensuring the right customers ...

About us We are a leading UK technology company delivering transformative, data-driven solutions for the energy sector and beyond. With two decades of experience, we help organisations unlock the power of smart data to improve efficiency, reduce cost to serve, and enhance customer experience. Trusted by millions … performance, analyse data and user feedback, and use insights to drive continuous improvement and maximise product value. Who are we looking for? Youllhave proven experience defining product visions and roadmaps, working closely with stakeholders, and successfully delivering IT solutions in an Agile environment. Yourecomfortable making data-driven decisions, prioritising ...

most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What’s in it for you? Company vehicle and fuel card Monthly … work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Portsmouth region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. ...

Description At DXC Technology, we help some of the world's largest organisations modernise critical systems, transform customer experiences, and unlock the value of digital innovation. We’re looking for an experienced Senior Solution Architect to join our Digital Applications Transformation team. This is an opportunity to play … assurance Contribute to prototypes, proof of concepts, or code where required Ensure delivery within time, cost, and quality constraints Essential Skills/Qualifications Strong experience in solution architecture and system design Knowledge of cloud platforms such as Azure and AWS, microservices and API‐based architectures, DevOps and CI/ ...