21 of 21 Service Management Jobs in Hampshire

We are seeking a highly skilled and experienced IT Service Delivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical expertise, and the ability to manage complex service delivery … requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement: Serve as the main … point of contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously assess the IT service More ❯

and IT systems, providing leadership and mentorship as a technical escalation point and incident lead when required. Collaboration across internal teams and with external partners is essential to meet service and security objectives. You will play a key role in identifying and implementing cost-saving opportunities, supporting effective budget management, and proactively monitoring systems to resolve issues while … Essential Deep understanding of the Windows Server and Linux operating system Expert understanding of cloud platforms - Azure (preferred), GCP and AWS Expert knowledge of M365 Strong knowledge in Identity Management - Active Directory, EntraID, Azure AD Connect Confident in the build/configuration/management of HPe hardware Good understanding of core network services - DNS, DHCP, WINS, W32Time Comfortable … self-driven, pragmatic and engaging individual with a proven history of demonstrated technical skills and leadership. You will be highly organised and task driven, with a strong ethos on service management. If you have a degree in Computer Science (or equivalent), and/or qualifications in ITIL (foundation), Prince2 (foundation) or Microsoft MCSA/MCSE - this would be highly More ❯

and internal platform support services, ensuring reliable, scalable, and secure 24 7 support across the organisation. The ideal candidate will bring a deep understanding of IT operations, internal systems, service management, and stakeholder engagement, particularly within a high-growth, technology-driven environment such as electric mobility or energy tech. Develop a strategic alignment in line with the CTO … identity management. Establish and enforce IT policies, standards, and procedures to ensure high availability, performance, and security. Lead a 24 7 support model for internal platforms and services, including service desk, incident management, access control, and remote support. Ensure high-quality internal service delivery through ITIL-aligned practices, KPIs, and SLAs. Drive automation and self-service … and business operations. Deliver demonstrable progress in the company's use of AI technologies. Build and lead a high-performing IT operations and support team, including recruiting, coaching, performance management, and professional development. Manage relationships with external vendors, MSPs, and technology partners to ensure cost-effective and reliable service delivery. Collaborate with InfoSec and Legal teams to ensure More ❯

Job summary As an IT Service Desk Technician, you'll play a central role when it comes to supporting customers and colleagues via telephone, our Self-Service Portal, Chat and remotely accessing our customers devices. With an interest in IT and an opportunity to expand your technical skills and knowledge, you'll be part of a high performing … team ensuring there is minimal downtime to services. You will act as the first point of contact on the SCW IT Service Desk so applicants must be confident to talk over the phone and provide friendly customer service. The role itself is office based from either Bridgwater (TA6 4RN), Eastleigh (SO50 5PB), Ashford (TN23 1PP) or Worthing (BN11 1RY … however SCW is an agile and flexible employer allowing remote working, however individuals may need to work onsite when required or requested. The Service Desk is a fast-paced environment where time management is essential to success, customer satisfaction is key, and we strive to provide the best possible service to our customers at all times. Some More ❯

servers. Ensure the security and integrity of our systems against cybersecurity threats. Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems. Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others. Implement load balancing and CDN solutions using multiple cloud vendors (e.g. … level when necessary. Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. Required education None Preferred education Bachelor's Degree Required technical … and professional expertise Strong experience in system administration, infrastructure management, and cloud computing. Proficiency in infrastructure as code tools like Ansible and Terraform. Experience with DevOps practices and tools. Strong knowledge of load balancing, CDN options, and cloud vendors (e.g., Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g. More ❯

and tooling, particularly those with experience in operational support environments. What will I be doing? You will provide day-to-day second-line support for infrastructure services, assist the Service Desk with escalated issues, and work closely with third- and fourth-line vendor experts to resolve complex incidents and problems. This is a hands-on role with the potential … to contribute to system design, change management, and process development. Key Responsibilities SaaS (Kahootz) Platform Management: Manage user access and permissions, ensuring timely resolution of user requests. Act as the first point of contact for platform-related queries and support. Reporting and Analytics: Prepare and deliver weekly programme status reports for both the customer and internal leadership teams. … our talented team and our customers you would need to be able to achieve security clearance. What does Leidos need from me? Proven experience in a business analyst or service desk role, ideally within a SaaS environment. Strong proficiency with Power BI and Excel for data analysis and visualization. Excellent communication and interpersonal skills, with experience engaging both technical More ❯

is in helping businesses to operate their critical technology in a more cost-effective manner, while improving effectiveness in areas such as customer engagement and operational responsiveness. The Product & Service Design function sets the standards for service design and ensures that all products and services are strategically conceived, consistently designed, and technically feasible, delivering measurable value to customers … and aligning with the organisation's long-term vision, architecture, and innovation agenda. In essence, the function acts as the bridge between strategy, customer needs, and technical delivery. The Service Design Portfolio Programme Manager works closely with the Product Manager from early ideation through to delivery. Once a new service or product has been approved by the Executive … Team, this role takes ownership of leading the end-to-end service design project. This includes coordinating with the practises, ops & delivery, marketing, and the sales functions to shape the finalised service offering and ensure all components are aligned for successful go to market execution. Responsibilities Partnering with the Product Manager during early-stage development to ensure design More ❯

support, and ongoing optimization of digital and mobile technology solutions across Freestanding and Department Stores. This position is responsible for implementing and maintaining retail-focused technologies—including mobile device management (MDM), in-store digital signage, audio systems, workforce management tools, digital receipts, appointment booking platforms, and more. Acting as a technical lead, the specialist ensures system changes and … role also provides third-level technical support and collaborates closely with both internal teams and external partners to deliver high-impact digital retail solutions. Key Responsibilities Mobile Device & Application Management Manage a fleet of 2,500+ mobile devices across UK and EMEA using MDM platforms, ensuring adherence to security and configuration standards. Sign and manage iOS applications and certificates … store technologies including audio systems and digital signage. Business Engagement & Technical Collaboration Serve as the escalation point for complex mobile and retail technology incidents, beyond Tier 1 and 2 service desk capabilities. Manage collaboration platforms such as SharePoint and Microsoft Teams to improve communication across retail teams. Partner with Business Analysts to translate operational needs into robust technical solutions More ❯

MBSE tools to model functional requirements and system behaviours. Lead technical derivation, compliance assessments, and requirements allocation. Produce detailed engineering artefacts including designs, failure modes analysis, security documentation, and service management designs. Support onboarding of services onto virtualised infrastructure. Conduct system-level cost/benefit and technical trade studies. Deliver milestone reviews and ensure engineering tasks align with … Strong stakeholder and supplier coordination abilities. Proven ability to develop security artefacts (e.g. RMADs, SyOPS, ISMS, DART). Minmum SC cleared, ideally DV cleared. Desirable: ITIL and knowledge of Service Management processes. Background in Air Traffic Management or other safety-critical domains. Experience with assurance and regulatory compliance across functional areas. Willingness to challenge conventions and offer More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new Core Applications … environment services and the subsequent effective management of the services in a Policing setting. The Role: Support the embedding of the new Core Systems/Applications environment and all the Applications integrations and inter-dependencies. Then be accountable for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The … successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of Business Applications environments and ideally, experience of embedding new Business Application environments would be highly advantageous Excellent communication and stakeholder More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new Core Applications … environment services and the subsequent effective management of the services in a Policing setting. The Role: Support the embedding of the new Core Systems/Applications environment and all the Applications integrations and inter-dependencies. Then be accountable for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The … successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of Business Applications environments and ideally, experience of embedding new Business Application environments would be highly advantageous Excellent communication and stakeholder More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new Core Applications … environment services and the subsequent effective management of the services in a Policing setting. The Role: Support the embedding of the new Core Systems/Applications environment and all the Applications integrations and inter-dependencies. Then be accountable for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The … successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of Business Applications environments and ideally, experience of embedding new Business Application environments would be highly advantageous Excellent communication and stakeholder More ❯

3rd Line Cloud Network Engineer you will join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations … Lead. Carrying out a readiness assessment for new releases entering service from the Engineering Team Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: Experience working with Cisco Catalyst switches, Cisco Nexus switches, Cisco ISR and ASR routers, and Cisco ISE Experience with Juniper Apstra, Cisco ACI, or other Software-Defined Networking More ❯

on our business vision and strategy. Working closely with the business and technology leadership teams, this role will develop and maintain the overall architecture roadmap for the Fulfilment & Order Management and Colleague & Store Operations domains. Please note that this role will be based at our office in Southampton, with an expectation of being in the office 2 days (minimum … s the job? Research, innovate, and drive the definition of 3-5-year architectural visions and roadmaps in key areas such as customer and colleague experience, fulfilment and order management, colleague and store operations and supply chain. Work across the organisation to holistically review, prioritise, and align these for all banners and functions. Support the articulation of business benefits … expectations on conformance to strategy, time, cost and quality. What you'll bring Demonstrable professional experience gained across a wide range of IT-related disciplines (planning, analysis, development, operation & service management), ideally within retail/store operations/supply chain. Proven experience working in an Enterprise Architect position in key architecture domains. Experience working with 3rd party solution More ❯

Service Architect +6 months + contract +Hybrid working in Portsmouth +SC cleared role + 500 - 575 a day Inside IR35 Skills: + Service Architect +SC clearance +Strong understanding of service supply chains +Experience of service operating model design for major IT systems We are looking for an innovative Service Architect with significant service architecture … experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers. The successful applicant will become the service SME within a project delivery team, responsible for all service management elements including the transition of the design into live service. Please note, this role will require successful applicants to be … based full time on site in Basingstoke. Your transferable skills and experience: Detailed knowledge of service management concepts and techniques; A strong operational understanding of service supply chains; Experience of service operating model design for major IT systems; The ability to write coherent, concise, and readable technical service documentation; Experience of working to tight timescales More ❯

seeking a 3rd Line Cloud Network Engineer to join a small, dynamic team of 2nd and 3rd Line engineers. Your responsibilities will include executing planned activities through a Change Management Process, monitoring systems using Event Management tools, and responding to incidents via the Incident Process, including incident triage and escalation to the Service Management Team. Key … with and supporting design and engineering teams Maintaining and supporting both virtual and physical network solutions, providing updates to the Operations Lead Conducting readiness assessments for new releases entering service Producing and maintaining documentation such as Work Instructions and Patching Schedules Key Skills and Experience: Cloud Administration (e.g., Broadcom NSX-T) Transferable Skills and Experience: Firewall Management (e.g. … Cisco Firepower Management Center) Network Devices (e.g., Cisco IOS, NXOS, FXOS, Juniper JUNOS) Network Authentication (e.g., Cisco ISE) Event Management Tools (e.g., SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g., vCenter - use of, not administration) If you're interested in this 3rd Line Cloud Network Engineer role, please send your updated CV to , and I will get in touch. More ❯

a 3rd Line Cloud Network Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations … Lead. Carrying out a readiness assessment for new releases entering service from the Engineering Team Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: Cloud Administration (e.g. Broadcom: NSX-T) Your transferable skills and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS Juniper More ❯

would be a significant advantage if you also have: Certification in TOGAF, Zachman, or a similar framework. Professional cloud certification, such as an AWS Solutions Architect. Experience with IT service management frameworks like ITIL. Ready to Make an Impact? We're not just evolving our tech-we're reshaping how sport is experienced, analysed, and delivered across the More ❯

would be a significant advantage if you also have: Certification in TOGAF, Zachman, or a similar framework. Professional cloud certification, such as an AWS Solutions Architect. Experience with IT service management frameworks like ITIL. Ready to Make an Impact? We’re not just evolving our tech—we’re reshaping how sport is experienced, analysed, and delivered across the More ❯

improve the technology and services supporting the organisation. Our end user computing devices are leading edge, and we are making significant progress in delivering new cloud-based services. Our service management and information management services are very highly regarded within the organisation and pride themselves on excellent customer service. Our commercial team has built strong relationships with … suppliers and our project management team is embedded in our corporate change programme, transforming the older legacy systems that have underpinned the organisation for a long time. As HSE's Release Manager, you will oversee the release management lifecycle, which includes scheduling, coordinating, and managing releases across the organisation for multiple applications. It will involve coordinating various teams More ❯

indicators of price inflation, employment, earnings, crime, and migration. The role is within the Security Development, Compliance, and Audit (SDCA) team, which is part of the Security and Information Management (SaIM) directorate. The SDCA team provides advice on the lifecycle, security, and governance of sensitive information stored within data access environments. They act as an interface between stakeholders to … security strategies and data protection standards. This includes advising internal users, stakeholders, and Information Asset Owners on compliance and risks related to data use. The role also includes line management responsibilities for Security Development and Compliance Policy Associates at HEO & EO levels. The Role This role supports the core security capability of the ONS, covering service management … Willingness to pursue professional development qualifications in security, such as ISO 27001 Security Auditor. Behaviours Assessment during the selection process will focus on: Communicating and Influencing Managing a Quality Service Leadership Working Together Technical skills Assessment will include: Applied Security Capability - Practitioner More ❯