1 to 25 of 30 Customer Experience Jobs in Hertfordshire

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

over $50B in annual revenue and make our stores a destination that our customers love. What will you do: This role will lead the Customer Frontline Experience value stream providing vision and strategy to guide product innovation and modernization across TJX Global Front of stores systems. You willbe … partner closely with global business and technology leaders to define value stream strategy, shape multiyear roadmaps and align execution to business outcomes that drive customer experience, operational efficiency, and growth. Key Responsibilities Include: Lead the Customer Frontline Experience value stream, setting strategy and defining the long ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products ...

Functional Consultant Genesys Location: Hatfield (with Hybrid) Join a dynamic and customer-focused team at the forefront of delivering exceptional cloud-based contact center solutions. As a Functional Consultant for Genesys Cloud, youll play a pivotal role in guiding customers through the design of their services, ensuring solutions align … with best practices and strategic objectives. Acting as the trusted advisor, youll lead conversations that shape the customer experience before handing over to our build teams for implementation. Our environment is fast-paced, collaborative, and innovative. Youll work closely with customers and internal teams to bring ideas ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary & Purpose The Account Executive is responsible for acquiring new service … report on sales performance against quarterly and annual targets. Occasionally support cross-sell and upsell into existing accounts when this role owns the customer relationship. Travel as required for customer meetings, industry events (including speaking opps), or sales workshops. Required Skills & Experience Proven track record ...

Microsoft 365 Platform Mentor, coach, and develop engineering mindset and systems thinking within the team. Identify improvements to TJX Microsoft 365 environment based on experience and industry expertise. Partner with other areas within IT to deliver overall improvements to TJX's operational processes and end-user experience. Author architectural … enterprise and security non-functional requirements and standards for the platforms we manage. Special projects as assigned. What you'll need We seek creative, customer-focused individuals with technical expertise and a mindset for continuous improvement. We rethink how software and infrastructure are delivered at cloud scale and work ...

collaborative, forward-thinking environment that champions innovation, architectural excellence, and continuous learning. Expect exposure to diverse and impactful domains - from operational performance and customer experience to regulatory compliance and sustainability initiatives. You'll Work With: Designing conceptual, logical, and physical data models for operational, analytical, and regulatory workloads. … company contribution) Enhanced family leave policies & carers leave Wellbeing Centre access Up to 4 volunteer days per year Life Assurance Key Experience: Proven experience as a Data Architect or senior data professional. Expertise in data modelling (conceptual, logical, physical) and governance frameworks. Hands-on experience embedding data ...

continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices … chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration ...

Global Point of Sale (POS) and Payments Solution Delivery organization is responsible for delivering technological solutions to drive growth, enable efficiency, and improve the customer experience at the front-line in our stores. We innovate globally across all TJX banners to ensure a first-class transaction process … fostering continuous learning and development Attend office location when required to support testing in the labs Skill/Knowledge Several years of Product Analyst experience within agile teams Experience supporting Quality Assurance activities across multiple projects or large-scale initiatives Strong grasp of manual and automated testing methodologies ...

Global Point of Sale (POS) and Payments Solution Delivery organization is responsible for delivering technological solutions to drive growth, enable efficiency, and improve the customer experience at the front-line in our stores. We innovate globally across all TJX banners to ensure a first-class transaction process … learning and development Attend office location when required to support test ing in the labs Skill/Knowledge 3 + years of Product Analyst experience within agile teams 1 + years supporting Q uality Assurance activities across multiple projects or large-scale initiatives Strong grasp of manual and automated ...

high-quality service.We are looking for someone who can step straight into a fast-paced support function, bringing strong technical capability and excellent customer service. Active SC Clearance is essential. Your new role You will be the first point of contact for all IT related issues, delivering a professional … Troubleshooting hardware, software, and account - related problems Supporting Windows environments, Microsoft 365 and standard enterprise applications Maintaining clear and accurate documentation Ensuring a positive customer experience at every interaction What you'll need to succeed Previous experience in a Service Desk or IT Support role Strong understanding ...

Handoffs – ≥ 90 % NPS on deals you scope. Key KPIs Results – ramped quota attainment. Pipeline – ~3× quota coverage. Activity – target discovery/demo sessions weekly. Customer Experience – ≥ 90 % NPS on your deals. What You'll Be Doing Lead portal audits; quantify revenue gaps and ROI. Co-sell with HubSpot … target net-new and expansion deals Craft proposals, quotes, SOWs; negotiate and close. Share customer insights with Product, Marketing, Delivery. Keep HubSpot CRM ≥ 95 % hygienic. About You 4 + yrs hands-on HubSpot (admin, RevOps, CSM, consultancy). Proven upsell/cross-sell or business-case experience. Eager ...

formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every … customer moment. The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group's award winning, collaborative and inclusive culture. About the role Working with both internal and external resource, the Development Lead will ...

trusted advisor, building strategic relationships and guiding clients through digital transformation. Responsibilities include creating and presenting detailed technology roadmaps during QBRs, driving customer success, and ensuring high NPS scores. Working closely with technical teams and solution specialists, you’ll identify commercial opportunities, gather client feedback, and enhance the customer … feedback Stay current with industry trends and new technologies Collaborate with technical teams to provide accurate advice Qualifications : Strong interpersonal and presentation skills Experience engaging and negotiating with C-level executives Ability to translate business goals into actionable technology plans Solid technical understanding of core products and security concepts ...

stakeholders with credibility and professionalism. Collaborate closely with cross-functional partners in product, engineering, and business to drive outcomes. What you'll bring : Recent experience working either ( preferably ) as a Lead, or as a Senior , clearly ready to make the step to Lead . Experience leading multi-platform … design projects (native mobile, web , tv experience a plus ) with a hands-on approach, working in collaboration with product and engineering teams. Proven ability to manage multiple design projects simultaneously, shifting fluidly between hands-on design and strategic oversight of other designers. Ability to resolve ambiguity and maintain momentum ...

stakeholders with credibility and professionalism. Collaborate closely with cross-functional partners in product, engineering, and business to drive outcomes. What you'll bring : Recent experience working either ( preferably ) as a Lead, or as a Senior , clearly ready to make the step to Lead . Experience leading multi-platform … design projects (native mobile, web , tv experience a plus ) with a hands-on approach, working in collaboration with product and engineering teams. Proven ability to manage multiple design projects simultaneously, shifting fluidly between hands-on design and strategic oversight of other designers. Ability to resolve ambiguity and maintain momentum ...

stakeholders with credibility and professionalism. Collaborate closely with cross-functional partners in product, engineering, and business to drive outcomes. What you'll bring : Recent experience working either ( preferably ) as a Lead, or as a Senior , clearly ready to make the step to Lead . Experience leading multi-platform … design projects (native mobile, web , tv experience a plus ) with a hands-on approach, working in collaboration with product and engineering teams. Proven ability to manage multiple design projects simultaneously, shifting fluidly between hands-on design and strategic oversight of other designers. Ability to resolve ambiguity and maintain momentum ...

Flexible/Remote (UK) — Preference for candidates based in or near London, Manchester, or other major cities in England to support occasional travel to customer meetings. Reports to: Steve Levy, VP, Global Solution Consulting About Logile Logile is a global leader in AI-powered Connected Workforce solutions … forecasting, AI/ML optimization, and operational best practice. Retailers rely on Logile to drive productivity, improve colleague engagement, reduce costs, and deliver better customer experiences. Role Overview We are seeking a Solution Consultant with retail and/or grocery experience to support the pre-sales strategy ...

stakeholders with credibility and professionalism. Collaborate closely with cross-functional partners in product, engineering, and business to drive outcomes. What you'll bring : Recent experience working either ( preferably ) as a Lead, or as a Senior , clearly ready to make the step to Lead . Experience leading multi-platform … design projects (native mobile, web , tv experience a plus ) with a hands-on approach, working in collaboration with product and engineering teams. Proven ability to manage multiple design projects simultaneously, shifting fluidly between hands-on design and strategic oversight of other designers. Ability to resolve ambiguity and maintain momentum ...

stakeholders with credibility and professionalism. Collaborate closely with cross-functional partners in product, engineering, and business to drive outcomes. What you'll bring : Recent experience working either ( preferably ) as a Lead, or as a Senior , clearly ready to make the step to Lead . Experience leading multi-platform … design projects (native mobile, web , tv experience a plus ) with a hands-on approach, working in collaboration with product and engineering teams. Proven ability to manage multiple design projects simultaneously, shifting fluidly between hands-on design and strategic oversight of other designers. Ability to resolve ambiguity and maintain momentum ...

stakeholders with credibility and professionalism. Collaborate closely with cross-functional partners in product, engineering, and business to drive outcomes. What you'll bring : Recent experience working either ( preferably ) as a Lead, or as a Senior , clearly ready to make the step to Lead . Experience leading multi-platform … design projects (native mobile, web , tv experience a plus ) with a hands-on approach, working in collaboration with product and engineering teams. Proven ability to manage multiple design projects simultaneously, shifting fluidly between hands-on design and strategic oversight of other designers. Ability to resolve ambiguity and maintain momentum ...

stakeholders with credibility and professionalism. Collaborate closely with cross-functional partners in product, engineering, and business to drive outcomes. What you'll bring : Recent experience working either ( preferably ) as a Lead, or as a Senior , clearly ready to make the step to Lead . Experience leading multi-platform … design projects (native mobile, web , tv experience a plus ) with a hands-on approach, working in collaboration with product and engineering teams. Proven ability to manage multiple design projects simultaneously, shifting fluidly between hands-on design and strategic oversight of other designers. Ability to resolve ambiguity and maintain momentum ...

requires a self-motivated individual who excels in building relationships, has a strong understanding of enterprise sales cycles, and is passionate about delivering exceptional customer experiences. Candidates who have progressed from Inside Sales in the last few years would be well suited. Responsibilities: Identify and engage with key decision … business opportunities Conduct compelling product demonstrations and presentations to showcase the value of their solutions Collaborate with internal teams, including pre-sales engineers and customer success, to ensure successful implementation and adoption of our solutions Meet and exceed quarterly and annual sales targets while maintaining a healthy sales pipeline ...