26 to 50 of 89 Case Management Jobs in London

of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value" Business Analysis Gathering and documenting customer functional and More ❯

intellectual property (IP). Role The purpose of this role is to provide analytical support for the development and use of the firm’s case management system. The system holds records for over 250,000 individual cases with a total of over 20 million dates recorded. The system … expected that the Analyst would develop and expand their responsibilities and contribution to the business as they build their knowledge and understanding of the case management system and the business of the firm. Responsibilities Working with a small number of partners of the firm who created the original More ❯

for 3/4 days per week with 2 required onsite. This person will play a key role in reporting around employee relations and case management data in order to better inform the People Team. Some key responsibilities of the role: Managing data collection and reporting for sensitive … disseminated to internal and external stakeholders. Identifying trends and flagging these to leadership for follow-up. Collaborating with the People Team to update our case management system to better capture investigation data. Finding creative solutions to handle situations where data exists in multiple environments. Presenting your findings to More ❯

The position encompasses the leadership, operational excellence and transformation of our support teams across all support service offerings. Additional areas of focus include partner management and forging deep, collaborative relationships with field and sales leadership, strong engineering engagement as well as delivering a unified customer experience with peers in … efforts and projects. This position is responsible for driving support KPIs, operational health, process improvement, adoption and implementation, and more. Key areas of process management oversight include: case management, knowledge management, measuring and reporting customer health and satisfaction, data quality and integrity, product feedback loop, compliance … development teams with demonstrable outcomes that influence product quality, serviceability and supportability. Forging strong relationships with Sales and Pre-sales organisations. Unified customer health management experience with Professional Services and Customer Success organisations. Participate in the development and execution of transformational projects. Ten (10) + years’ management experience More ❯

grow and protect the health of car supply through the entire life cycle. The manager will be responsible for Car Partner Solutions region-specific management, goals, and strategy that is in line with the larger team's mission. This role will work closely with partner teams, directs, and partners … and technical processes quickly You have experience establishing metrics, reporting on results, and adjusting procedures to improve results You demonstrate strong experience in implementation management, client services project management, engagement management or similar experience running a partner-facing team You have strong experience with Excel and SQL. … Preferred: You know how to interpret information in either Amadeus or Titanium. Preferred; Experience with Salesforce or similar case management software. Preferred: XML, programming, AI or similar technical experience. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability More ❯

requirements and acceptance criteria. Review and analyze existing application effectiveness and efficiency, developing plans for improvement or leveraging these systems more effectively. Development & Release Management Provide technical leadership to the business, CDITO team, and development teams. Own and plan demand management for IT application development and deployment services … maintenance, and support. Recruit and manage an application team of interim/specialist resources as needed to respond to project and business demands. Operational Management Identify and resolve application issues and errors, liaising with the wider CDITO team to triage IT incidents, ensuring all incidents, problems, and change requests … levels. Manage the maintenance of FSCS IT systems and solutions policies, standards, and controls, aligned with good practice and FSCS's IT strategic direction. Management of Team Provide technical support and guidance to the team to ensure compliance with procedures and requirements. Conduct regular reviews of team members' progress More ❯

knowledge and experience of managing the application development lifecycle from requirements through to delivery and acceptance Extensive knowledge of implementing and supporting CRM/Case Management applications and integrating these with web and back-office applications in a high data volume environment In-depth technical knowledge including application … architecture, data management and database architectures Extensive knowledge of Agile development methodology, and proficient in the application of SCRUM framework Knowledge on CI/CD practice and the various components that are required to achieve it: version control, branching strategies, builds, release pipelines, automated testing, infrastructure as code and … configuration as code Working knowledge of Azure Cloud Resource Management, Cost Management, Development and Data services Working knowledge and management of Azure DevOps Experience of delivering successful Siebel (and preferably MS Dynamics) implementations within Financial Services/Insurance More ❯

monitoring capabilities. Key Responsibilities Lead the fraud detection and prevention team, ensuring effective monitoring and investigation of suspicious activities. Develop and implement fraud risk management strategies and policies aligned with regulatory requirements and industry best practices. Utilize data analytics, rules engines, and machine learning models to detect unusual patterns … and prevent fraudulent transactions. Collaborate with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys. Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation. Monitor KPIs and generate regular fraud performance reports for senior stakeholders. Maintain up-to … analysts and investigators. Liaise with law enforcement, regulators, and external fraud networks when necessary. Required Qualifications & Experience 3-5 years of experience in fraud management, risk management, or a related field, ideally in a digital banking or fintech environment. Demonstrated leadership experience managing fraud teams or projects. Solid More ❯

s Aladdin Client Experience team. This individual will be responsible for driving strategic client experience, retention, and service for our most important institutional asset management and asset owner clients in Europe, Middle East, and Africa (EMEA) using the Aladdin platform. About this Role This role is a critical leadership … s Aladdin Client Experience team. This individual will be responsible for driving strategic client experience, retention, and service for our most important institutional asset management and asset owner clients in Europe, Middle East, and Africa (EMEA) using the Aladdin platform. Key Responsibilities Client Experience Ensure timely and effective resolution … client needs Work effectively in a multicultural, global environment Qualifications Required Experience 10+ years of experience in financial services, with a focus on asset management Proven track record of leadership in client services, preferably in investment management Deep understanding of investment management technology ecosystems Experience managing complex More ❯

to manage client implementation projects for our Pharmacovigilance SaaS solutions. The ideal candidate will be a dynamic client facing services professional with extensive project management experience in the life science technology domain. This is a strategic role requiring deep project management expertise, pharmaceutical domain knowledge, and excellent leadership … skills. Key Responsibilities: Lead end-to-end project management of client software implementations, upgrades, and integrations. Develop and manage project plans, including timelines, budgets, and resource demand, and author project initiation documents. Coordinate cross-functional, global teams to ensure successful project delivery. Serve as the primary point of contact … costs, ensuring any changes are documented and approved through formal change control processes. Develop and maintain comprehensive project documentation, including project initiation documents, risk management plans, and post-project reviews. Ensure all projects comply with industry regulations, particularly those related to pharmacovigilance and data privacy (e.g. GxP, GDPR). More ❯

to manage client implementation projects for our Pharmacovigilance SaaS solutions. The ideal candidate will be a dynamic client facing services professional with extensive project management experience in the life science technology domain. This is a strategic role requiring deep project management expertise, pharmaceutical domain knowledge, and excellent leadership … skills. Key Responsibilities: Lead end-to-end project management of client software implementations, upgrades, and integrations. Develop and manage project plans, including timelines, budgets, and resource demand, and author project initiation documents. Coordinate cross-functional, global teams to ensure successful project delivery. Serve as the primary point of contact … costs, ensuring any changes are documented and approved through formal change control processes. Develop and maintain comprehensive project documentation, including project initiation documents, risk management plans, and post-project reviews. Ensure all projects comply with industry regulations, particularly those related to pharmacovigilance and data privacy (e.g. GxP, GDPR). More ❯

enhancing employee experience across the organisation. Key Responsibilities Proactive HR Support to Line Managers Partner with managers to provide coaching and guidance on people management, leadership, and team development Support managers in resolving performance management issues, providing advice on coaching, PIPs (Performance Improvement Plans), and development strategies Drive … implement HR best practices to enhance team effectiveness and employee engagement Provide training sessions/workshops to managers on topics such as effective people management, ER processes, and conflict resolution Employee Relations (ER) Lead Advisor Serve as the primary point of contact for all employee relations matters, including grievances … and sometimes lead on the design, development, and delivery of key HR programs and initiatives such as: Employee engagement and well-being programs Performance management enhancements Diversity, Equity & Inclusion (DEI) initiatives Talent development and career progression frameworks Monitor the impact and effectiveness of HR initiatives through data-driven insights More ❯

strategies as well as their technological and sustainability transformation. Job purpose Within the Human Resources Department, the HR Assistant is responsible for the administrative management of personnel (consultants, managers and/or support function staff). Main duties and responsibilities HR Administration & Compliance: Manage all HR enquiries via the … on personnel data and payroll elements, ensuring accuracy and compliance. Support HR team projects and process improvements on an ad-hoc basis. Employee Relations & Case Management: Ensure fair and compliant management of employee grievances, disciplinary actions, and workplace investigations. Assist in performance meetings, ER meetings, and minute More ❯

strategies as well as their technological and sustainability transformation. Job purpose Within the Human Resources Department, the HR Assistant is responsible for the administrative management of personnel (consultants, managers and/or support function staff). Main duties and responsibilities HR Administration & Compliance: Manage all HR enquiries via the … on personnel data and payroll elements, ensuring accuracy and compliance. Support HR team projects and process improvements on an ad-hoc basis. Employee Relations & Case Management: Ensure fair and compliant management of employee grievances, disciplinary actions, and workplace investigations. Assist in performance meetings, ER meetings, and minute More ❯

strategies as well as their technological and sustainability transformation. Job purpose Within the Human Resources Department, the HR Assistant is responsible for the administrative management of personnel (consultants, managers and/or support function staff). Main duties and responsibilities HR Administration & Compliance: Manage all HR enquiries via the … on personnel data and payroll elements, ensuring accuracy and compliance. Support HR team projects and process improvements on an ad-hoc basis. Employee Relations & Case Management: Ensure fair and compliant management of employee grievances, disciplinary actions, and workplace investigations. Assist in performance meetings, ER meetings, and minute More ❯

This role will play a vital part in the replacement, implementation, and ongoing optimisation of our Practice Management System (PMS) but will also support future system implementations, including HR, CRM, and expense management platforms. This is a business-focused role, not an IT role, which will involve close … and CRM systems, ensuring they integrate seamlessly with the PMS, providing a broader role beyond finance. Key Skills Required Proven experience with Legal Practice Management Systems (PMS) and financial systems, including system configuration and data migration. Experience with legal-specific tools like iManage DMS, e-billing platforms, or case management systems. Familiarity with timekeeping solutions such as Intapp Time or similar tools. Knowledge of SaaS-based systems in a Legal firm, such as HR, CRM, and expense management platforms. Proficiency in API integrations and experience with RESTful APIs. Hands-on experience with tools such as SQL More ❯

This role will play a vital part in the replacement, implementation, and ongoing optimisation of our Practice Management System (PMS) but will also support future system implementations, including HR, CRM, and expense management platforms. This is a business-focused role, not an IT role, which will involve close … and CRM systems, ensuring they integrate seamlessly with the PMS, providing a broader role beyond finance. Key Skills Required Proven experience with Legal Practice Management Systems (PMS) and financial systems, including system configuration and data migration. Experience with legal-specific tools like iManage DMS, e-billing platforms, or case management systems. Familiarity with timekeeping solutions such as Intapp Time or similar tools. Knowledge of SaaS-based systems in a Legal firm, such as HR, CRM, and expense management platforms. Proficiency in API integrations and experience with RESTful APIs. Hands-on experience with tools such as SQL More ❯

reports to serve a range of intelligence requirements for our clients. Fluent English combined with either Danish, Swedish or Norwegian will be ideal. Investigative case management and research Execute and conduct investigations for a range of business intelligence projects including due diligence, strategic intelligence, ESG DD, market entry … deliver solutions tailored to those needs Work with colleagues to manage the entire project cycle, from initial client request to proposal drafting, acceptance, source management and research, project management, report delivery, and invoicing Liaise with our human source network and expand it by cultivating contacts Work with colleagues More ❯

reports to serve a range of intelligence requirements for our clients. Fluent English combined with either Danish, Swedish or Norwegian will be ideal. Investigative case management and research Execute and conduct investigations for a range of business intelligence projects including due diligence, strategic intelligence, ESG DD, market entry … deliver solutions tailored to those needs Work with colleagues to manage the entire project cycle, from initial client request to proposal drafting, acceptance, source management and research, project management, report delivery, and invoicing Liaise with our human source network and expand it by cultivating contacts Work with colleagues More ❯

HR Data Management Administrator (Workday) Contract (9 months) c£25 to £28 per hour (via Umbrella) Hybrid-working (x3 days in Stockley Park, Uxbridge, West London) The Opportunity: As a key member of our HR Shared Services team for a global client, you will handle critical HR transactions in … and Experience: 2+ years in HR or HR Shared Services, focusing on employee data administration Experience with HR systems Workday is essential Familiarity with case management tools like ServiceNow (preferred) Strong Microsoft Office skills, especially Excel (pivot tables, v-lookups) Experience documenting business processes in a visual format … enhancements prior to general release Please contact Edward here at ISR to learn more about our global client and working as a HR Data Management contractor for their Workday systems being used by their employees across the European region More ❯

via St Paul's, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House. The impact you will have: Leading and assisting the Risk Management and Audit teams by handling internal and external audit requests related to Risk System tools. Assisting the rest of the team with escalations and … to effectively present and analyse risk-related data and trends. Working knowledge of antifraud solutions/risk systems/device fingerprinting and CRM/case management tools. Knowledge about cyberthreats (e.g., malware, ransomware, botnets, exploit rootkits). Knowledge of machine learning model validation, swap population review, deployment. Any More ❯

Lead cross-functional teams in an agile sales and delivery process, responsible for delivering first-class citizen centric experiences, including digital services & platforms, content management, analytics and reporting, digital engagement & communications, e-commerce, CRM, case management, field service, customer contact and bespoke web & mobile applications. 3. Sales More ❯

in communication at executive level both written and oral Strong analytical skills Experience working in Business Process Services for Human Resources. IT experiences People Management Experience (Team 5+) Ability to execute in an individual contributor role. Business function process knowledge in Human Resources Experience with cloud-based telephony solutions … such as Amazon Connect Experience with enterprise applications for core HR (for example, Workday, SAP SuccessFactors, etc), case management (Zendesk, ServiceNow, etc) and talent acquisition. Familiarity with generative AI (GenAI) concepts. Job Qualification: Demonstrated Finance Transformation and/or Solution Architect Experience – leadership in prescribing or delivering technology … driven transformation in Core Finance Self-motivated and ability to work with remote resources and teams Strong project management skills Well-developed risk analysis and mitigation skills Strong problem solving, analysis, and design skills Strong analytical skills Strong communication skills and experienced in communication at executive level Client facing More ❯

in communication at executive level both written and oral Strong analytical skills Experience working in Business Process Services for Human Resources. IT experiences People Management Experience (Team 5+) Ability to execute in an individual contributor role. Business function process knowledge in Human Resources Experience with cloud-based telephony solutions … such as Amazon Connect Experience with enterprise applications for core HR (for example, Workday, SAP SuccessFactors, etc), case management (Zendesk, ServiceNow, etc) and talent acquisition. Familiarity with generative AI (GenAI) concepts. Job Qualification: Demonstrated Finance Transformation and/or Solution Architect Experience – leadership in prescribing or delivering technology … driven transformation in Core Finance Self-motivated and ability to work with remote resources and teams Strong project management skills Well-developed risk analysis and mitigation skills Strong problem solving, analysis, and design skills Strong analytical skills Strong communication skills and experienced in communication at executive level Client facing More ❯

to procurement (e.g., SAP S/4HANA, SAP ECC, SAP Ariba). Understanding of system integration tools and techniques. Strong project coordination and task management skills, with the ability to manage multiple priorities. Excellent interpersonal and communication skills, with a collaborative mindset. Analytical thinking and strong problem-solving skills … Experience with other ERP systems such as Microsoft Dynamics, BPCS, PeopleSoft, or Oracle. Knowledge of supplier automation tools (e.g., EDI, Corcentric). Experience with case management tools such as Microsoft PowerApps. Additional language skills are a plus. More ❯