126 to 150 of 675 Change Management Jobs in London

long-term success of the customer relationship. By developing and maintaining a high level of customer engagement, the Strategy Advisor will partner with Account Management & Customer Success to ensure every customer realizes full value from their investment with Apptio. With deep multi-domain expertise and an understanding of customer … challenges and Technology Business Management (TBM) best practices, Strategy Advisors leverage their strategic leadership and operational capabilities to help customers develop their TBM objectives while driving operational excellence and program governance. Strategy Advisors are accountable for driving customer adoption and success across a portfolio of customers by engaging broadly … on those in the TBM Office. Strategy Advisors are customer-directed specialists solely focused on creating wildly successful customers through large scale programs involving change management, innovation and developing processes and capabilities that make TBM internally sustainable. Strategy Advisors will help to accelerate and mature practices related to More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … Actively identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise … with other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … Actively identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise … with other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … Actively identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise … with other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post More ❯

Microsoft Dynamics Platform, managing a small team that consults with business groups to leverage the product for their goals. Experience with Microsoft Dynamics, stakeholder management, and strong communication skills are essential. The role involves driving product development, enhancement, and management, with a proven track record in product strategy … and cross-functional collaboration. Team Management & Core Responsibilities Manage a team of Microsoft Dynamics Product Strategists aligned to specific business groups. Serve as subject matter experts, translating business problems into detailed requirements and identifying solutions via existing functionality or configuration. Develop detailed requirements for business-specific needs and identify … with Dynamics Product Owners and other teams to ensure product delivery, keeping stakeholders informed. Improve operating models to enhance partnerships and drive excellence. Champion change management to promote adoption of new capabilities. Lead Quarterly Business Health Checks to review operating models, priorities, and feedback. Support Business Owners in More ❯

and other key assignment groups. In partnership with leadership, define and implement the IT Global Support roadmap, including but not limited to service desk, change management; asset management; problem management; service configuration and catalogue management. Be responsible for the team's maintenance and implementation of runbooks … validity of the data. Become the point of escalation for the service desk function. Build an effective, hybrid IT Global Support team Provides effective management to the IT Global Support team members including training, mentoring and personal development. Review and implement Service Level Agreements as well as incident, problem … team. Be available (as needed) up to 2-3 days per week in the London office Relevant Skills and Experiences Service Desk Implementation and Management Service Now platform Microsoft Windows/MacOS AD, AAD, and related identity management MDM Platform Management Implementing and supporting EUC and Conference More ❯

essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving … be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to … Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows More ❯

best practices for the organization • Lead the review and editing PR process for critical deliverables, ensuring consistency, accuracy, and strategic alignment • Create and manage change management documentation to support major initiatives and organizational transformations • Transform complex data and metrics into clear, actionable insights for various stakeholder audiences • Handle … and business needs BASIC QUALIFICATIONS - Knowledge of Microsoft Office products and applications at an advanced level - Bachelor's degree or equivalent - Experience in program management or risk management - Experience in effectively communicating complex projects into impactful C-suite level documents - Demonstrated experience managing complex, multi-stakeholder projects - Strong … Experience in data interpretation and visualization - Ability to maintain strict confidentiality and handle sensitive information - Native or bilingual proficiency in English PREFERRED QUALIFICATIONS - Project Management Professional (PMP) or equivalent certification - Master's degree or equivalent - Advanced degree in relevant field - Knowledge of Amazon's writing style and documentation standards More ❯

computer infrastructure, information systems and to ensure the organization maintains an acceptable risk posture. The Senior Information Security Analyst is highly engaged in risk management and mitigation, including evaluating vendor risk, examining vendor contracts for terms of service, understanding third-party risk, and data privacy issues. The analyst serves … SLA's. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management policy and procedure. Qualifications: Bachelor's degree required; advanced degree highly desirable. Candidates must possess significant analytical skills, which evolved from early … network security, administration of DLP, antivirusantimalware, IDS/IPS, SIEM, SMTP, Email security, AD, Group Policy, DNS, DHCP, and VLANs. Experience with identity access management solutions, such as SAMLOATH Experience with HIDS and NIDS The ideal candidate possesses relevant information security or cybersecurity certifications. Requires the ability to analyze More ❯

collaborative individuals who have strong ethics and attention to detail. OPERATIONAL RISK- TECHNOLOGY The Operational Risk Division at Goldman Sachs is an independent risk management function responsible for developing and implementing a standardized Operational Risk Management Framework (ORMF) to identify, measure, monitor, and escalate operational risk across the … is for a professional with deep technology subject matter expertise dedicated to actively employ and strengthen the components of the firm's operational risk management framework relating to technology risks. THE ROLE & RESPONSIBILITIES This role will be responsible to continuously identify, monitor, measure, assess, and challenge operational risk for … senior Technology Operational Risk Lead, you will be responsible for providing independent oversight and challenge of the first line of defense (1LoD) technology risk management practices. The Engineering Organization includes the Engineering Division and technology and strategist groups in Revenue and Federation divisions. Our engineers are responsible for building More ❯

complex and in depth Category is all non-IT - Customer Claims, Offshoring etc, more customer facing role. Will need strong outsourcing experience Strong stakeholder management/influencing Capabilities: Negotiation Skills, Stakeholder Management, Influencing Skills, Communication Skills, Leadership, Commercial Management, Supplier Relationship Management, Governance, Financial Management, Contracting, Strategy, Change Management, Leadership. Essential Knowledge and Skills: Commercial and stakeholder management skills and proven track record of building strong internal business relationships Experience and a proven track record of delivering Commercial, SRM, or Category Management within a demanding, fast evolving environment Leading and More ❯

DHCP, DNS, and network security technologies Experience of Windows-based administration tools such as Active Directory and Group Policy Understanding of ITIL, including incident management, change management, and configuration management Excellent knowledge of Microsoft Office - technical understanding of Azure and Microsoft 365 Experience of using a More ❯

Organisational Change Management (Associate Director) Up to £115,000 + Bonus London (Hybrid) We’re looking for an expert in tech-enabled change who knows that transformation isn’t just about technology—it’s about people. If you’re as confident in the boardroom as you are … in the project room, and you’ve helped organisations navigate complex change with clarity, this could be your next big step. This is a high-impact, client-facing role working at the heart of business-critical technology programmes. You’ll be advising some of the UK’s most well … known brands on how to land strategic change—whether that’s through ERP, Cloud, Data, AI, or IT managed services. What you’ll be doing: • Acting as the OCM Lead on major programmes, driving adoption and sustainable change • Leading engagements across sectors and services— ERP, Cloud, Security, AI More ❯

annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory. Overview of the role: Responsible for service management and providing high quality, effective and professional, services to business lines/units that fall within its service management remit. The role requires … testing, maintenance, documentation. The role will be a combination of BAU Support and project work. Key Accountabilities: • Knowledge of ITIL framework and Incident/Change management, qualifications preferred. • Excellent analytical and communications/written skills (verbal/written). • Strong inter-personal skills. • Ability to work in a … pressure and to multiple deadlines, practical thinker. • Telephone and reporting skills are required especially when liaising with third party support to achieve problem resolution. • Change management – adheres to correct procedures to ensure that any changes are carried out successfully. • Problem management – liaises with relevant parties to achieve More ❯

often handled by the Supplier Release Manager. Key Responsibilities: Coordinates the work of teams involved in Releases within their organization. Review the Requests for Change for the services for which they are responsible. Splits the requirements of Releases into logical groups that can be handled efficiently. Assists in the … planning of Releases based on the Forecast of Schedule Change for which they are responsible. Initiates the implementation of Releases and decides on corrective actions as needed. Organizes and conducts post implementation meetings to collect improvement suggestions for future Releases. Provides a Communication plan for the Release with all … relevant stakeholders including Project Management, Service Introduction, Service Management, and the Service Integrator. Manages Supplier's escalations regarding coordination of environment, test and deployment teams. Ensures teams follow the established Release and Deployment Management standards and procedures within their organization. Provides constant updates to the Release record. More ❯

analytics, with strong leadership skills to drive transformation and change. Analytical skills, creativity, and insight are essential. You will lead the strategic and operational management of our Business Information and Clinical Coding teams across all Trust sites, collaborating within the North West London Acute Provider Collaborative and the broader … Please note, interviews are provisionally scheduled for Friday, 23rd May 2025. Main duties of the job The Director will oversee the strategic and operational management of the Business Information and Clinical Coding teams across all sites, supporting the Trust's performance. This role involves active participation in system-wide … Person specification Education/Qualifications Masters level education or equivalent experience at a senior level in a related field. Experience with project and programme management tools, including Agile and Prince 2. Membership of a relevant professional body. Experience Recent senior NHS experience in data and informatics. Proven leadership in More ❯

to client sites in the UK and across Europe is required. Allow us to introduce ourselves dss + is a leading provider of operations management consulting services with a purpose of saving lives and creating a sustainable future. dss + enables companies to build organisational and human capabilities, manage … risk, improve operations, achieve sustainability goals and operate more responsibly. By leveraging its DuPont heritage, deep industry and management expertise and diverse team, dss + consultants are on the ground and in the boardroom helping clients work safer, smarter and with purpose. dss + is an independent firm, with … digital natives who have a problem-solving mindset and a passion for what they do. Combining industry best practices, the latest thinking in operations management and proven methodologies developed within dss+. Our people optimize outcomes across a wide range of industries including Oil & Gas, Chemicals, Petrochemicals, Mining & Metals, Power More ❯

You will need to login before you can apply for a job. Senior Leader, Customer Solutions Management, AGS UKI CSM Team Sector: Customer Services Role: Senior Executive Contract Type: Permanent Hours: Full Time DESCRIPTION AWS is seeking a Customer Solutions Manager (CSM) Leader to help customers realize sustained business … solutions. As a CSM, you are a thought leader with a strategic, insurgent business mindset. You use your technical acumen, enterprise transformation experience, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture … knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers. Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery. Accelerate customer adoption through education and enablement. Collaborate with customers in More ❯

effective project governance, ensuring that all project activities, decisions, and key milestones comply with standards and best practices. Prepare materials to present to senior management, internal and external stakeholders. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If … these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. A minimum of 8 years of experience in Change Management, demonstrating a consistent track record of excellence. Proven experience in management consulting and/or change management within high … independently or within a small team, able to take on various roles such as business analyst and project manager, while collaborating effectively with senior management on complex problems. Comfort with ambiguity and adaptability in unstructured, evolving environments. Preferred qualifications Knowledge of the payments industry and fintech landscape. Familiarity with More ❯

Client is looking to recruit an all-round individual with expert knowledge and hands-on experience of IT Infrastructure coupled with Security, Compliance & Risk Management You must have upwards of 10 years hands-on expertise in IT Infrastructure combined with Security and Risk - ideally from within the banking or … Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational … business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity of the estate, current More ❯

Client is looking to recruit an all-round individual with expert knowledge and hands-on experience of IT Infrastructure coupled with Security, Compliance & Risk Management You must have upwards of 10 years hands-on expertise in IT Infrastructure combined with Security and Risk - ideally from within the banking or … Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational … business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity of the estate, current More ❯

plans, conduct user acceptance testing (UAT), and collaborate with testing teams to ensure that data changes align with business needs and perform as expected. Change Management: Assist in developing change management strategies and training materials to ensure a smooth transition to business. Project Coordination: Work closely … with project managers and cross-functional teams to ensure project milestones are met, and issues are resolved promptly. Compliance and Risk Management: Ensure that all changes and enhancements to foundational data model and consumption data model are in compliance with UK regulations. Stakeholder Communication: Provide regular updates to stakeholders … concerns or questions related to the transformation program. Qualifications: Proven experience as a Business Analyst in the financial industry, preferably with exposure to Fund Management/Owner's domain. Strong understanding of Capital Markets data, including reference data, market data, Portfolio data, asset valuation, performance measurement, reconciliation, and Compliance. More ❯

high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close … collaborating closely with clients to align on program vision, design journeys, and measurement strategies. By leveraging your expertise, you'll guide clients through organisational change, driving continuous insights and helping them realise tangible business outcomes. This person is responsible for delivery of program consulting services to Qualtrics customers, across … achieve desired outcomes (such as driving operational efficiencies and cost reduction, increasing revenue and customer loyalty). This individual will help clients drive organisational change and address the common CX challenge of realising value by creating a systematic approach to driving continuous insights that will help to prioritise where More ❯

is the first innovation role within the London office, there is support from Innovation roles across our US and European offices. Responsibilities: Provides project management and process improvement services to internal stakeholders. Works with internal and external clients to document requirements and challenges, developing and implementing appropriate solutions. Supports … team and firm-wide initiatives and special projects focused on legal technology roll-out, change management, emerging technology assessment (e.g., GenAI), and other process improvements. Performs project management for innovation projects, including requirements gathering, communication with attorneys and clients, managing development timelines, and project roll-out. Partners … and ability to work under pressure. Excellent written and oral communication skills. Effective interpersonal skills to interact at all levels. Strong prioritization and time management skills. Flexibility and adaptability in a fast-paced environment. Hands-on attitude, responsive to changing circumstances. Commercial and pragmatic outlook. Team player with strong More ❯

looking for their next role. Job Title: Risk Manager - salary £80,000-£100,000 Location: London - office based 3 days per week Sector: Asset Management The Opportunity: We are currently assisting our client, a prestigious financial services organisation, in their search for an experienced and highly skilled Risk Manager … team. This is a key leadership role that will work closely with the Chief Risk Officer (CRO) to support the design, implementation, and ongoing management of the company's Risk Management Framework . The successful candidate will provide independent oversight and challenge to the business risk profile for … the UK-regulated entity. Key Responsibilities: As Risk Manager , your primary duties will include: Risk Management Framework: Design, implement, and maintain a comprehensive risk management framework that encompasses operational risk, credit risk, liquidity risk, market risk, conduct risk, and reputational risk. Risk Mitigation & Reporting: Assess, mitigate, monitor, and More ❯