1 to 25 of 126 Customer Engagement Jobs in London

Senior Strategist CX/Strategy Director Customer engagement - £65 to £80k annual bonus London office 3 days A lovely team with strong and inspiring leadership plus a fabulous range of high profile accounts. They are looking for a Senior CRM Strategist or Strategy Director to with experience in … Customer Engagement/CX to join the team. An opportunity to work on some amazing blue chip clients on varied and sometimes complex customer engagement strategies and projects. This role is not just about planning BAU email campaigns but more about maximising the whole customer lifecycle journey for your accounts. If you have strong experience in customer lifecycle strategy development and CRM campaign and content strategy this role could be great for you. You should have an interest in data and martech too. The role typically required 3 days in the London office more »

Senior Customer Engagement Technical Consultant One of the UK s leading Microsoft Solutions Partners, accredited to the highest level and recognised as one of the UK's Best Workplace by Great Place to Work We usually respond within three days Background One of the UK s leading Microsoft … of Senior Technical Consultant/Developer is a key role in the delivery of a solution to the customer. Working as part of the Customer Engagement team, you will: Ensure that all technical work is produced in line with best practice and to a high standard Can understand … a customer's technical requirements and formulate and present ideas of how those requirements can be met Contribute to pre-sales activities and estimation processes Define work of others and monitor its quality Help advance the team by coaching other team members Collaborate on internal initiatives and be able more »

About Customer Lifecycle Management (CLCM) Team Our Customer Lifecycle Management team focusses on managing and predicting customer needs through the different vintages, pathways and points in time, both in their customer life with Barclays, as well as their life stages and differentiated financial need. They will … define the opportunities where we have the right to win throughout the customer lifecycle that includes acquisition, activation, deepening customer relationship, retention and win-back. The team are responsible for providing the correct level of check and challenge and ensuring all reasonable measures are taken so that Barclays … BUK) remains consistently excellent at scale. What will you be doing This is a leadership position, which reports directly into the MD Head of Customer Lifecycle Management (CLCM). The Customer Contact Optimisation Director will use customer diagnostics (emotional and functional needs) & behaviour analysis combined with model more »

global panels to support translations tasks and processes • Dive Deep: develop a deep understanding of our partners research needs and create impactful testing strategies • Customer Obsession - Drive excellence in customer engagement and retention policies Are you interested in shaping the future of movies and television? Do you … supervision make high judgement calls on ambiguous issues • Dive Deep: develop a deep understanding of our partners research needs and create impactful testing strategies • Customer Obsession - Drive excellence in customer engagement and retention policies About the team The Studios Global Research Operations team: • Leads recruitment and customer engagement initiatives to retain high response rates • Drives customer obsessed solutions to custom testing strategies • Develops visual reporting tools used by cross-team stakeholders • Partners across multiple teams to deep dive into customer data Basic qualifications • 1-2 years of professional non-internship experience (marketing, consumer more »

Are you passionate about customer success and software solutions? A leading global company is seeking a dynamic and proactive Service Delivery Manager II to join our Pro Advisor team. In this role, you'll partner with Account Managers to activate customer subscriptions, accelerate adoption of our products, and … ensure a seamless customer journey from onboarding to professional services hand off. If you're ready to make a significant impact on customer activation and retention, this role is for you. Key Responsibilities Product Knowledge: Develop a deep understanding of the company's products and solutions. Customer Activation: Collaborate with Account Managers to activate customer subscriptions and increase product adoption. Customer Journey Management: Guide customers from the start of their journey through to hand off to Professional Services. Project Participation: Engage in cross-departmental projects to enhance our customer activation and retention strategies. more »

is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer s offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow … Key Accountabilities Maintains a thorough knowledge of the organisation and adheres to all organisational standards Responsible for design, build, test and deployment efforts for Customer Engagement (CRM) technology solutions Provide hands on functional and technical knowledge as well as manage client relationships within the context of the role … modifications and resolve any issues that arise Execute assigned tasks within a structured project environment and lead consultants in various project work streams Analyse customer needs and participate in the design and architecture of business process solutions Responsible for completeness and quality of functional design Translate business requirements into more »

We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and … proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and … all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. — Meet and exceed customer expectations of business knowledge, skills and behaviour. — Identify business/project risk and mitigate or communicate as necessary. — Ensure progress updates are communicated to more »

more. Reporting directly to the Vice President of Global Field Engineering, the Director of Field Engineering - EMEA will define, implement and execute strategies for customer engagement and technical implementation, ensuring customers derive maximum value from our AI developer platform. This role blends deep technical knowledge of AI/… ML workflows and best practices with strong customer-facing skills to support all customer-facing technical functions. Responsibilities: Master the implementation of efficient, robust, and reproducible machine learning pipelines for engineering teams, leveraging Weights & Biases tools, to ensure smooth customer onboarding and adoption processes. Serve as a … post-sales adoption phase. Conduct product training sessions and workshops that demonstrate best practices and the diverse solutions W&B offers, aimed at facilitating customer success and adoption post-sales. Serve as a pivotal link between customers and internal teams by continuously providing customer feedback and advocating for more »

Title: Cloud Architect Salary: £50k-£80k Location: (remote) Key Objective: Manage and expand the companies Cloud services within our existing and target customer base. Collaborate with our Sales team to convert identified opportunities into impactful, outcome-driven solutions that benefit our customers. Employ a consultative approach to understand and … evaluate customer needs, and work with our broader team and partner community to deliver repeatable business solutions, thereby enhancing the profitability of our Cloud business. Key Responsibilities: Opportunity Conversion: Collaborate with Sales Teams, Pre-Sales, and External Partners to convert Cloud-driven opportunities into sales. Trusted Partnership: Establish the … Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity Management: Oversee opportunities from inception through to support provision, ensuring accurate and achievable expectations with more »

grown diamond memorial jewelry company and, above all, a people business present in various markets worldwide. Our team is seeking a part-time BD & Customer Service Representative based in London. To ensure success as a customer service specialist, you must have expertise that results in excellent customer relationship management and a positive brand image. You will also support and work closely with our Global Head of Customer Service in Switzerland./p p br br Considering making an application for this job Check all the details in this job description, and then click on Apply. … p p strong ROLE AND RESPONSIBILITIES/strong/p p br/p ul li Engage with customers by providing warm and sincere customer service./li li Customer inquiries are managed from order placement until delivery./li li Responding to customers' queries promptly and effectively more »

Customer Success Manager – AR/VR and Mixed Reality Projects Remote Role - Occasional Travel to client sites Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer … They are dedicated to realising the potential of their clients and delivering excellence through an integrated suite of services. Why This Role? As their Customer Success Manager, you will play a pivotal role in shaping their customer success strategy. This is an exciting opportunity to establish a robust … customers derive maximum value from their solutions. You will have the chance to grow within the organisation and make a significant impact on their customer success initiatives. Key Responsibilities Develop and implement success plans tailored to customers’ business objectives, driving engagement and product adoption. Build and nurture strong more »

delivering change in a highly integrated complex technical environment you'll be responsible for the design, development, implementation, and service support of our Dynamics Customer Engagement platform (Customer Service and Model Driven Apps) and associated services for our core Housing Association business. In addition to the underlying … plans, to adequately support the needs of Clarion's Customers and Stakeholders is vital! Responsible for all aspects of the lifecycle of the Dynamics Customer Engagement platform, including design, development, planning, implementation, configuration, and ongoing support, along with owning and managing resource allocation of the team across all more »

The role of Director of Field Engineering at Weights & Biases involves defining, implementing, and executing strategies for customer engagement and technical implementation to ensure that customers derive maximum value from the company's AI developer platform. This position requires a blend of deep technical knowledge of AI/… ML workflows and strong customer-facing skills, serving as a trusted advisor to new customers and ensuring their success in integration and optimization of the platform post-sales. Responsible for leading a team across EMEA, the Director will also develop scalable customer engagement processes and playbooks. The … role is pivotal in providing customer feedback to internal teams, thereby influencing the product roadmap and enhancements. Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always more »

Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We re also an award-winning employer … troubleshooting to ensure we are providing value. On a daily basis you will be using your abilities to combine your technical skills, creativity and customer focus to deliver great solutions to our customers and ensure they get the best out of our technologies and solutions. Plan, design, estimate, develop … showcasing technical expertise and knowledge of the technology Continue to develop product and technology knowledge in order the deliver the best solutions for the customer Liaise directly with customers to gather/refine requirements Management of solutions through the application lifecycle Qualifications Essential: Demonstrated project experience developing solutions using more »

As a Multi-Channel Marketer, you will support and deliver marketing activities that enhance customer engagement and drive demand for various products or services. This role involves strategic planning, content creation, campaign implementation, and interaction with both internal and external stakeholders. Role Your role will be to support … Positions Available 1 Closing Date Wednesday, 31st July 2024 Start Date Thursday, 1st August 2024 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Team working Creative Initiative Qualifications English GCSE or equivalent, grade Grade C or 4 (Essential) Maths GCSE or equivalent, grade Grade C … or 4 (Essential) About the Employer TEMPE PARTNERS LTD As a Multi-Channel Marketer, you will support and deliver marketing activities that enhance customer engagement and drive demand for various products or services. This role involves strategic planning, content creation, campaign implementation, and interaction with both internal and more »

evolutions, identifying the natural solution for their needs that will support them to grow and change their business. You will be responsible for leading customer engagement around two key components of our Cloud & Applications portfolio. Firstly, what we call Developer Velocity; how we empower the Developer & Engineering communities … observing the impact that software code is having on end users, our customers have the power to grow and differentiate. Secondly, you will lead customer engagement around our Public Cloud portfolio. As our customers continue to adopt public cloud at speed, our role is to help them take … service opportunities: What youll do: Identify Developer Velocity & Public Cloud opportunities and develop pipeline within Customers Provide end-to-end opportunity ownership Assist the customer through a process of understanding their requirements, defining a solution, creating a compelling proposition and will be responsible for negotiating commercials and closing the more »

user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to … OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup … Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also more »

performance-based logistics The position will give you the opportunity to lead new sales opportunities within and manage existing complex engagements within the client customer as well as developing relationships within the broader defence supply chain community. In this position you will be responsible generating revenue from license and … IFS business partnerships as well as new relationships. Prepare, update and own the Key Account Strategy Own the end to end sales process from customer engagement, understating the customer needs, customer buying process to owning the RFI/RFP process Overall responsibility for customer satisfaction … performance-based logistics The position will give you the opportunity to direct new sales opportunities within and manage existing complex engagements within the client customer as well as developing relationships within the broader Indian defence supply chain community. more »

Job ID: 2665369 AWS EMEA SARL (UK Branch) Amazon Web Services (AWS) is seeking an experienced Prototyping Engagement Manager (PEM) to lead the end-to-end lifecycle of developing prototypes with AWS customers in the UK and Ireland. This role is part of the AWS EMEA PACE (Prototyping & Customer Engineering) team and will work closely with sales and solutions architecture leadership to identify high-priority customer prototyping opportunities, qualify, scope, and manage these opportunities. PEM works in partnership with Prototyping Architects (PA) to manage & deliver prototyping engagements primary focusing on Generative AI, Data Analytics, Modernization & Edge/… enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Key job more »

to take a key role in Xpedition s efforts to help continue to build a Dynamics 365 Business Central Practice that sits alongside our Customer Engagement and Data & Insights Practices. Xpedition are looking for a Senior Functional Consultant to join our ever-growing team. The main aspects of … the role are understanding customer s requirements and designing D365 or Dynamics NAV software to meet them. Strong consultancy skills are a key requirement as the role will at times be client facing and the successful candidate will also be required to be involved in client workshops, training and … implementation. Responsibilities Analysing customer requirements Documenting customer requirements and implementing Business Central/NAV on clients sites and ongoing customer training and support. Knowledge,Skills &Experience Business Central Certified Professional with 5+ years experience The candidate will either have a proven track record as a consultant with more »

Senior Customer Success Manager EMEA Please only apply if you are a candidate who is based in the UK and can speak professional/fluent/native German. The role will be focused on Enterprise customers/accounts all across Europe but will have a particular density across the … DACH. We are recruiting for a Senior Customer Success opening for a VC-backed ($220m) MarTech vendor in the CDP/Customer Engagement space. The role would be responsible for an Enterprise portfolio of 10-15 accounts across the EU with a strong focus on DACH (fluency … within technical organizations to understand who does what at a high level to involve the right people Exceptional attention to detail - working with a customer in a highly regulated environment Ability to understand customer requirements and see how the platform can add value in various ways. Comfortable with more »

Role Summary and Objectives: Increase brand visibility, awareness, and affinity among target audiences, driving customer engagement and loyalty through compelling social media content and interactions. Drive incremental penetration and profitability through incremental income through targeted social media campaigns, travel related content hacks, and supplier partnerships. Rebuild brand reputation … a trusted provider of travel essentials, showcasing product features, benefits, and unique selling points. Key Responsibilities: Develop a robust strategy in line with the customer plan to deliver supplier content that is represented under the WHSmith brand, generating incremental income p.a. Develop and execute a comprehensive social media marketing … strategy to drive brand awareness, engagement, and customer acquisition for the UK and Global WHSmith retail brand specialising in travel essentials. Serve as the primary touchpoint to reposition our brand in owned media as a Global Travel Retailer Collaborate closely with internal stakeholders, including marketing, trading, retail media more »

based in West London. My client is looking for a Business Analyst to play a key role in supporting their continued growth and both customer experience. In this role you will enjoy a great work life-balance as well as meaningful work. Working within the IT & Digital team you … CRM) liaising with multiple stakeholders – driving continuous improvement across various processes and services. Key Responsibilities: Develop effective working relationships with internal users to enhance customer experience and retention. Work with the IT & Digital team and external consultants on new CRM capabilities (working with Microsoft Dynamics CRM). Provide training … and support on the CRM system and best practices for customer relationship management. Analyse data to identify trends and opportunities to improve customer engagement and business performance. Present insights to stakeholders and secure support for process improvements. Support internal communications, planning, design, and user training for change more »

record in business development and a goal-oriented, self-motivated approach, we want to hear from you. Key Responsibilities: Business Development: Build and strengthen customer networks, creating and leveraging business opportunities through consultative practices. Customer Engagement: Enhance product and service engagement through effective demonstrations and customer … company. Team Collaboration: Mentor and support junior team members, improve work processes, and collaborate across various teams. Market Insight: Stay updated on market trends, customer needs, and the competitive landscape. CRM Proficiency: Maintain and improve CRM practices, ensuring accurate customer records and pipeline forecasting. Representation: Network and represent more »

leading the way in removing the frictional boundary between intent and content, providing industry grade search and discovery tools to drive richer, more powerful engagement and success capabilities to companies of all sizes. In this endeavour, we seek passionate and industrious Solutions Architects ready to join a hyper-growth … and adoption of our most strategic enterprise customers. The Algolia product is a powerful platform, but it is the implementation that propels the highest customer outcomes. Solutions Architects take responsibility in owning Algolia solution patterns and consultation as trusted advisors to the enterprise customer base, understand the customer … externally - helps both Algolia, and the depth of your own solution mastery. A key responsibility will be to lead, evaluate and contribute to our customer s design efforts and advising customers on topics including vision, strategy and best practices for deployment of Algolia products, increasing adoption of Algolia products more »