1 to 25 of 170 Customer Engagement Jobs in London

Natilik is seeking a highly driven and experienced Account Director to join our Engage team. The Account Director is responsible for owning and growing Customer Engagement (CE) relationships within named existing clients, ensuring retention, expansion, and measurable value realisation from AI-driven customer engagement solutions. This … protecting and expanding CE ACV, engaging beyond IT into business and operational stakeholders, and positioning Natilik as a strategic partner in digital, AI and customer engagement transformation. An Account Director is a senior, autonomous seller and strategic account leader, operating at Level 5–6 capability. The individual ...

Dynamics 365 Functional Consultant - UK (Remote) - c£80K You'll provide day-to-day functional support across Dynamics 365 Customer Engagement, covering Customer Service, Sales and Customer Insights, ensuring users receive a first-class service while helping to enhance and optimise the platform. Alongside your … processes and becoming a key member of a wider enterprise applications team. Key Responsibilities Provide first and second-line functional support for Dynamics 365 Customer Engagement Support users across Customer Service, Sales and Customer Insights Configure and maintain security roles, business process flows, workflows, forms, views ...

Consultancy The Opportunity We are looking for an experienced CRM Strategy Consultant to lead a series of high-profile CRM strategy initiatives for a customer-centric organisation. This is a senior individual contributor role, offering the opportunity to shape the future of customer engagement, retention and lifecycle … business outcomes. This role is ideal for a strategic CRM specialist who thrives in complex environments, can influence at Executive level and enjoys turning customer insight, business objectives and CRM capabilities into clear and actionable strategies. Key Responsibilities Lead end-to-end CRM strategy projects across multiple business areas ...

have an amazing team of 25,200 people in 32 countries. Job Description 12 month maternity cover We are looking for a commercially focused Customer Insights and Performance Manager on a 12 month fixed term basis , to lead performance strategy, forecasting, prioritisation, and optimisation across Customer Marketing activity … high-impact role with strong exposure to senior stakeholders, offering the opportunity to shape decision-making, influence strategic direction, and drive measurable improvements in customer engagement and business performance. Your role will combine strategic ownership with hands-on delivery. You will be responsible for translating performance data into ...

combine strategic thinking with strong execution discipline, and who thrives in complex, matrixed environments with senior‐level exposure.About the RoleWe are seeking a Customer Success Director – Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using solutions including Loan IQ, Trade, and Corporate Channels … . This role is responsible for driving customer adoption, retention, renewal readiness, and long-term value realization while serving as a trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.The successful candidate will combine strong customer relationship management, commercial acumen ...

Overview Lead, own and deliver the Digital Engineering Services and Solutions engagement and communications strategy, defining and executing an international communications approach focused on positive change management. This senior role leads brand, identity, communication, engagement and stakeholder management to drive transformation across MUFG business lines. Responsibilities Define, create … change management. Direct executive leadership on communication positioning and messaging to ensure narrative resonates across global and diverse environments. Enable and lead senior leadership engagement through clear, concise executive messaging and reporting artifacts; manage draft executive communications for board meetings, town halls and executive committees. Lead, drive and implement ...

Career Opportunities: CRM Business Product Owner Senior (2168) Requisition ID 2168 -Posted 07/09/2026 - Seller Enablement - Digital and Customer Experience - GB-London 0445 - Brand Equity/Marketing - Job Location (Country/Region) (1) - Job Location (region) (217) - 0 - 20% Why Valvoline Global Operations? At Valvoline Global … capabilities. This role manages and executes the enterprise digital roadmap across all regions to bring new experiences and features to market that increase customer satisfaction, user experience, adoption, and revenue growth. The role engages with stakeholders to define user stories, prioritize features, balance business value with technical feasibility, optimize ...

About the Role We are seeking a Customer Success Director – Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using solutions including Loan IQ, Trade, and Corporate Channels. This role is responsible for driving customer adoption, retention, renewal readiness, and long‐term value … trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams. The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra ...

probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build … cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … people from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We're looking for a Director, Customer Success, to lead our mid-market and upmarket segments at Pleo. This is a transformation role In this role, you'll lead multiple teams ...

transformation? This is a rare opportunity for a senior communications leader to take true ownership of a Digital Engineering Services and Solutions function's engagement and communications strategy - and build it from the ground up. You'll sit at the heart of a major technology transformation, working directly with … drive change adoption, and build a department's brand and identity from scratch. This is a permanent, business-critical role, not a project-based engagement - ideal for someone looking to build something lasting rather than move between transformation projects. If you're a confident self-starter who thrives ...

work, and it’s what we show up for every day. Smartsheet is looking for a leader to help build and operate our EMEA Customer Success team. The right candidate is passionate about creating great customer experiences, growing and developing team members, creating a vision and strategy … support their teams and delivering with a high level of success, leveraging cross-departmental collaboration. As Director, Customer Success you will oversee the Select and Commercial Customer Success teams in EMEA. This person will work with their sales counterparts to determine the needs of our customers to make ...

client is seeking a customer-focused Customer Success Manager to play a key role in supporting clients throughout their journey with the business. This is an excellent opportunity for someone who enjoys building strong professional relationships, helping customers get the most value from a product or service … ensuring enquiries are managed efficiently. Key Responsibilities Support new customer onboarding and product adoption. Respond to customer queries and coordinate resolutions. Maintain accurate client records, notes and account activity. Monitor customer engagement and identify potential risks. Help prepare account reviews, usage reports and customer updates. ...

plus 15% clearance bonus Must be willing to be full-time on-site in Central London Skills required in machine learning, GenAI, NLP, Customer Engagement/Consultancy Who are we? We are recruiting Junior, Senior and Lead Data Scientists with AI specialism and enhanced DV Clearance … you. KEY SKILLS: Data Science/Data Scientist/AI Engineer/AI/Machine Learning/ML/NLP/GenAI/Stakeholder Engagement/Customer Engagement/AWS/Azure/Cloud/Docker/Kubernetes/CI/CD/Deep Learning ...

plus 15% clearance bonus Must be willing to be full-time on-site in Central London Skills required in machine learning, GenAI, NLP, Customer Engagement/Consultancy Who are we? We are recruiting Junior, Senior and Lead Data Scientists with AI specialism and enhanced DV Clearance … you. KEY SKILLS: Data Science/Data Scientist/AI Engineer/AI/Machine Learning/ML/NLP/GenAI/Stakeholder Engagement/Customer Engagement/AWS/Azure/Cloud/Docker/Kubernetes/CI/CD/Deep Learning ...

Consultant Location: London, UK (3 days WFO) Duration: 6 months (Inside IR35) Job Description: 5-8+ years of experience in Marketing Automation, Customer Journey Orchestration, and Campaign Management. Design, configure, and implement Adobe Journey Optimizer (AJO) solutions for personalized customer engagement. Create and manage Real Time … batch customer journeys, campaigns, offers, and decisioning strategies. Configure customer profiles, audiences, events, and journey triggers using Adobe Experience Platform (AEP). Develop omni-channel campaigns across Email, SMS, Push Notifications, In-App Messaging, and Web Channels. Collaborate with business and marketing stakeholders to translate requirements into customer ...

This role is ideal for someone who thrives at the intersection of business transformation, solution architecture, and hands‐on design, bringing together Dynamics 365 Customer Engagement, Power Platform, and enterprise integration capabilities to deliver scalable business solutions. This is not a standalone Power Platform position. You will play … pivotal role in designing and shaping complex solutions across the wider Microsoft ecosystem, helping organisations modernise legacy platforms, consolidate systems, and create seamless customer and operational experiences. Working closely with senior stakeholders, technical teams, and business leaders, you will own solution design from concept through to delivery, ensuring business ...

focus on growing their business. To support its continued growth, WWG is delivering a strategic transformation programme to unify its Microsoft Dynamics 365 Customer Engagement (D365 CE) capability across Sales and Customer Service alongside its custom build client/worker portal. This is a hybrid Product Owner … Minimum 10 years experience as a Business Analyst and/or Product Owner, with at least 7 years focused specifically on Microsoft Dynamics 365 Customer Engagement implementations. Demonstrable experience acting as Product Owner, or performing Product Ownership responsibilities, on D365 CE delivery programmes, including backlog ownership, roadmap communication ...

risk, supporting product deployment, and continuously improving the resilience and performance of the Vantage EMEA platform.The role combines technical leadership, team development, engineering governance, customer engagement, delivery oversight, and strategic growth within a high-performing engineering environment.**Role Purpose**The Technical Director, Electrical Engineering – Mission Critical Engineering, EMEA … robustness, resilience, constructability, operational integrity, and engineering compliance of electrical systems deployed across the EMEA portfolio, aligned with Vantage product standards, engineering governance requirements, customer commitments, and operational objectives.The role acts as a senior technical authority across complex data centre projects from concept through detailed design, construction, commissioning ...

business teams to deliver successful outcomes.* Manage project plans, risks, budgets, dependencies, and implementation activities.* Support the introduction of new payment methods, technologies, and customer experiences.Requirements Definition and Solution Design* Translate business requirements into detailed technical and functional specifications.* Work closely with business, technology, security, and supplier teams … technology solutions that align with business strategy.* Ensure solutions meet operational, security, compliance, and scalability requirements.Mobile and Loyalty Platform Management* Own and manage two customer-facing mobile applications from a payment and technology perspective.* Manage technical requirements and integrations for two loyalty platforms.* Ensure seamless interaction between payment, loyalty ...

business teams to deliver successful outcomes. * Manage project plans, risks, budgets, dependencies, and implementation activities. * Support the introduction of new payment methods, technologies, and customer experiences. Requirements Definition and Solution Design * Translate business requirements into detailed technical and functional specifications. * Work closely with business, technology, security, and supplier teams … solutions that align with business strategy. * Ensure solutions meet operational, security, compliance, and scalability requirements. Mobile and Loyalty Platform Management * Own and manage two customer-facing mobile applications from a payment and technology perspective. * Manage technical requirements and integrations for two loyalty platforms. * Ensure seamless interaction between payment, loyalty ...

business teams to deliver successful outcomes. * Manage project plans, risks, budgets, dependencies, and implementation activities. * Support the introduction of new payment methods, technologies, and customer experiences. Requirements Definition and Solution Design * Translate business requirements into detailed technical and functional specifications. * Work closely with business, technology, security, and supplier teams … solutions that align with business strategy. * Ensure solutions meet operational, security, compliance, and scalability requirements. Mobile and Loyalty Platform Management * Own and manage two customer-facing mobile applications from a payment and technology perspective. * Manage technical requirements and integrations for two loyalty platforms. * Ensure seamless interaction between payment, loyalty ...

what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. About the Role TrendAI is looking for a Customer Success Technical Advisor Team Manager to build and lead a high‐performing team of Customer Success Technical Advisors (CSTA) — trusted technical partners … help our strategic customers realize maximum value from the TrendAI Vision One platform. This is an opportunity to shape the future of Customer Success by combining technical advisory expertise, customer engagement, and AI‐driven innovation. What You’ll Do Lead and develop a team of CSTA ...

Data Science across IAG Loyalty. This is an opportunity to lead a talented team whilst remaining hands‐on, solving some of our biggest customer, marketing and commercial challenges using Machine Learning and advanced analytics. Working across multiple product value streams, you'll partner with Product Owners, Engineers, Analysts … business leaders to identify where Data Science can create the greatest value, turning opportunities into production‐ready solutions that improve customer engagement, profitability and the way millions of members earn and spend Avios. Success in this role isn’t measured by the number of models you build. ...

looking for a confident, commercially minded Project Manager to join a growing Microsoft Partner, leading the delivery of multiple Microsoft Dynamics 365 Customer Engagement (CE) and Business Central projects. This is an exciting opportunity for someone who thrives in a fast-paced consultancy environment, enjoys building strong client … highest quality standards. Working closely with customers, consultants, developers, and senior stakeholders, you'll take ownership of project planning, governance, commercial performance, and customer satisfaction. You'll be trusted to lead projects with a high degree of autonomy while ensuring risks, scope, budgets, and change requests are effectively managed ...