1 to 25 of 601 Customer Engagement Jobs in London

combine deep industry expertise with leading technology capabilities to deliver practical solutions that create sustainable value. We help clients address complex business challenges across customer engagement, digital transformation, data and AI, ERP modernisation, sustainability, supply chain and enterprise architecture. Within the UK, BearingPoint has a growing Microsoft practice … delivering business transformation through Microsoft Business Applications, Power Platform, Azure, Microsoft 365 and AI solutions. We work closely with Microsoft to help organisations modernise customer engagement, service operations, employee experience and business processes using Dynamics 365 and Microsoft Copilot. Our Microsoft Business Applications Practice The BearingPoint Microsoft Business ...

Digital Customer Success Manager, Global****Do you want to transform customer success through digital innovation?****Are you experienced in shaping scalable customer experiences that drives value?****Location: London or Singapore****About Our Team**The A&G Customer Success Strategy & Operations team is driving the evolution … customer engagement at Elsevier. We partner closely with Customer Success, Operations, Product, and Commercial teams to deliver scalable, data-driven experiences that help customers achieve value throughout their journey. By combining digital innovation, customer insight, and operational excellence, we create impactful programs that improve adoption, customer ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We’re looking for a Senior Enterprise Customer Success Manager to join our Customer Experience team at Pleo. In this role, you’ll own a portfolio of large, complex, and strategically ...

treasury and capital market's needs, and adapts as markets evolve. About the Role Working cross-functionally with Product Marketing, Product Management, Sales, and Customer Success, you will own our customer advocacy (references and case studies) strategy, customer communications, and Voice of Customer initiatives. You will … build scalable programs that amplify customer success stories, turn customer insights into engaging content, and create campaigns that drive retention, loyalty, expansion, and customer lifetime value. This role combines strategic thinking with hands‐on execution. We are looking for an experienced customer marketer who can identify ...

months We are looking for a senior Dynamics 365 Contact Centre Solution Architect to lead the architecture, governance and strategic design of enterprise customer engagement and contact centre transformation programmes. The successful candidate will possess extensive experience across Dynamics 365, CCaaS platforms, CRM transformation, omnichannel engagement, AI enablement and enterprise architecture. Key Responsibilities Own the end-to-end solution architecture for large-scale contact centre and customer service transformation programmes. Define target-state architectures across Dynamics 365 Customer Engagement, Customer Service, CCaaS and customer experience platforms. Design scalable omnichannel customer ...

Principal Solutions Consultant - Zeta Marketing Platform London, UK Zeta helps enterprise brands connect customer data, intelligence and activation to create better customer experiences and measurable growth. Our Solutions Consulting team brings that proposition to life. We are trusted advisors working at the intersection of sales, technology and customer strategy, helping customers understand what is possible and how to achieve it. We partner closely with Enterprise Sales, Customer Growth, Product, Engineering and Services to translate complex business challenges into differentiated solutions. Through strategic discovery, compelling demonstrations and practical solution design, we help leading brands transform how they ...

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

Functional Consultant Location: Remote Contract: 6-12 Months (Potential Extension) Rate: £625 per day Inside IR35 Overview We are seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant to support the design, configuration, and delivery of enterprise-scale CRM and customer service solutions. The successful candidate … will bring a combination of strong Dynamics 365 functional consulting expertise and a solid understanding of customer service operations, contact centre technologies, omnichannel engagement, and AI-driven customer experience solutions. You will play a key role in translating business requirements into scalable Dynamics 365 solutions while supporting ...

seeking a highly skilled Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business … opportunity-to-cash processes.Support forecasting, territory management, sales pipelines, and relationship selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support customer experience ...

Summary Do you enjoy working across the stack, from a Python service to the interface a customer actually clicks on? Smart Communications is strengthening the Workspace team, and we're looking for an engineer who's just as comfortable in the back end as in the browser. About Smart … Communications Smart Communications is a leading customer engagement technology provider for regulated industries. The company helps organizations simplify the complex interactions that shape people's lives by enabling more connected, personalized, and trusted customer engagement. Its Customer Engagement Platform brings together data collection, customer ...

Digital Customer Success Manager £45,000 Basic + Bonus + Benefits Hybrid | Central London | 3 Days in the Office The Opportunity Our client is an established, international technology business providing specialist information and subscription-based digital solutions to a diverse professional client base. As the business continues to grow … looking for a Digital Customer Success Manager to develop scalable customer success programmes that improve product adoption, engagement, retention and revenue growth. Why Join? £45,000 basic salary, depending on experience, plus performance-related bonus. Hybrid working: three days in the Central London office and two days ...

LinkedIn, X, Instagram, and YouTube. Shield AI is hiring a Field Solutions Engineer, Hivemind based in London, United Kingdom to support technical sales, customer engagements, demonstrations, and capture activities for Hivemind, Shield AI’s autonomy solution for intelligent, mission-capable unmanned systems. Hivemind enables autonomous operation across complex mission … environments, allowing aircraft and other robotic systems to perceive, decide, coordinate, and execute with reduced operator burden. This role will serve as a customer-facing technical expert for Hivemind, helping defense and security customers understand how autonomy can solve operational problems, improve mission outcomes, and integrate into existing ...

deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: UK Customer Engagement Lead - Technical Job Location: Picadilly Circus, London Job Description: L3Harris Trenchant’s expertise is the by-product of the acquisition … trusted, discrete partner furnishing security products, consultancy, training and integration services to allied security, defense, and law enforcement agencies. The UK Customer Engagement Lead is responsible for the strategic direction, performance and growth of Trenchant in the UK. The role involves recommending and implementing business development strategies ...

business models, nurture subscriber relationships and optimize their digital experiences. This role sits at the intersection of sales strategy, technical leadership, and strategic customer engagement, acting as the technical counterpart to Regional Sales leader while building a world-class Customer Solution Engineering team. You will partner closely … across our GTM, Product & Technology, and other organizations to drive new ACV and Net Dollar Retention from the customer base and new prospects. What You’ll Do & Achieve Sales Partnership Partner directly with a Regional Vice President of Sales, and act as their technical counterpart Lead the team through ...

responsible for improving the value, usability and adoption of CRM across head office and field teams. The role supports reliable system use, accurate customer data, stronger customer focus and better use of CRM insights. CRM Roadmap and Optimisation The role supports the ongoing development and implementation … roadmap, helping the business maximise the value of the CRM system and enable a more customer-focused approach with a 360-degree view of the customer. Training, Support and Adoption A key focus of the role is to support CRM training for head office staff, provide practical guidance ...

responsible for improving the value, usability and adoption of CRM across head office and field teams. The role supports reliable system use, accurate customer data, stronger customer focus and better use of CRM insights. CRM Roadmap and Optimisation The role supports the ongoing development and implementation … roadmap, helping the business maximise the value of the CRM system and enable a more customer-focused approach with a 360-degree view of the customer. Training, Support and Adoption A key focus of the role is to support CRM training for head office staff, provide practical guidance ...

successful financial metrics for the business through technical and services engagements with the customer. Solution owner supporting the creation and execution of a customer’s requirements based on their desired business outcome. Creation of documentation based on your technical design that delivers against the customer’s business needs … with high-performance computing (HPC) and accelerated compute specialist knowledge to lead business outcome engagements from start to finish on opportunities from proactive sales engagement with aligned account owners. They focus on research and education, life sciences, and public sector and sovereign customers. In these sectors, compute capacity directly ...

strategic partner to our clients and operate as a boutique-style community of inspired and passionate experts, focused on innovation, collaboration and customer success. Our UK Microsoft practice helps organisations turn business needs into tangible technology outcomes using Dynamics 365, Power Platform, Microsoft Copilot, Azure and the wider Microsoft … Microsoft team. This is a hands-on, client-facing role focused on the design, development, integration, deployment and support of Microsoft Dynamics 365 Customer Engagement, Power Platform and Copilot solutions. The successful candidate will combine strong engineering capability with consulting skills and disciplined software delivery. They will work ...

team. The ideal candidate will have a strong background in business analysis and CRM processes, with hands-on experience configuring and implementing Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, or Field Service). You will work with clients to understand their requirements, design solutions, and ensure … successful delivery that drives business value. Key Responsibilities Solution Design & Configuration: Design and configure Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.) to meet client requirements. Ensure the system is set up to optimise workflows, data management, and reporting. Client Engagement: Collaborate with stakeholders ...

least 2 days per week in the office Rate: Highly Comparative About the Role We're looking for an experienced CRM Manager to drive customer engagement, retention and loyalty across UK and EEA markets. In this role, you'll design, deliver and optimise multi-channel marketing campaigns, using … customer data and insights to create personalised experiences throughout the customer journey. What We're Looking For Proven experience in CRM, lifecycle marketing or retention marketing. Hands-on experience delivering multi-channel campaigns. Strong understanding of customer segmentation, automated journeys and personalisation. Experience analysing campaign performance ...

overseas. C&MI and E&T Groups help clients shape the vision, define the strategy and deliver a truly integrated customer experience. Our services are based on in-depth understanding of individual consumer behaviour and marketing technology which influence the way consumers buy products and services through a combination … existing MarTech leadership, you will play a key role in the continued growth of the practice, helping to shape, position and win complex CRM, customer engagement, CDP, analytics and wider marketing technology programmes for major enterprise clients. This is a senior, client-facing consulting role with a significant ...

Responsible for: No direct reports Based at: UK, hybrid. Expected to work from a Bell office at least two days per week, with customer travel as required. Scope: Strategic customer engagement, executive technology advisory, AI First adoption, market insight and roadmap feedback across Bell’s priority sectors. … technology direction, align business outcomes to innovation opportunities and accelerate adoption of Bell’s AI First portfolio. The role acts as the bridge between customer requirements, industry and market trends, Bell’s product roadmap and reusable intellectual property. Bell is particularly interested in candidates with deep expertise and market ...

power of data. We have an amazing team of 25,200 people in 32 countries. Job Description We're looking for a commercially minded, customer-focused analytics leader to head up our Product Analytics function. This is a high-impact leadership role partnering with Product leadership to shape data … consumer products. You'll own the Product Analytics strategy, roadmap and delivery, using predictive modelling, experimentation, behavioural insights and AI-driven decisioning to optimise customer journeys, accelerate product innovation, personalisation, and maximise customer engagement, personalisation, retention and lifetime value. You'll lead a high-performing team while ...

unlock the power of data. We have an amazing team of 25,200 people in 32 countries. We're looking for a commercially minded, customer-focused analytics leader to head up our Product Analytics function. This is a high-impact leadership role partnering with Product leadership to shape data … consumer products. You'll own the Product Analytics strategy, roadmap and delivery, using predictive modelling, experimentation, behavioural insights and AI-driven decisioning to optimise customer journeys, accelerate product innovation, personalisation, and maximise customer engagement, personalisation, retention and lifetime value. You'll lead a high-performing team while ...

physical channels. Job Description The Role Located: London, Paris, or Munich/Stuttgart on a hybrid basis. Some travel required. The Leader of Customer Success Management, Digital Europe is responsible for driving customer adoption, retention, expansion, and overall success for Quadient Digital Solutions across Europe. Reporting … Sales & Operations, Digital Europe, this role leads regional Customer Success Management (CSM) teams to deliver measurable customer value while supporting sustainable, recurring revenue growth. Operating at a senior leadership level, this role translates global Customer Success frameworks into consistent and scalable execution across diverse European markets. ...