one of the world's most trusted providers of data quality and compliance solutions, is looking for an Application Support Analyst (Software Support Analyst) to join our fast-growing Customer Success team in London, UK. You will utilize your language, interpersonal, and analytical skills to build relationships with clients and troubleshoot tier I and II technical issues. About us … We are consistently named a Top Workplace, with a reputation for superior customer satisfaction and scalable solutions. Our product, FinScan, is used in over 60 countries to identify money laundering and terrorist financing threats, helping to keep everyone safer. What you will be doing As an Application Support Analyst, you will use problem-solving, communication, and SQL skills to … and system functionality, integrations, and feature adoption issues. Creating and developing SQL scripts and custom software processes. Collaborating with other teams to identify and resolve issues quickly and provide customer insights for bug fixes and new features. What makes this role interesting : You will encounter diverse challenges daily, enabling continuous skill growth. Opportunities include: Performing simple product installations, leading More ❯
Data Engineer London/Hybrid - UK/Remote About Snowplow: Snowplow is the global leader in customer data infrastructure for AI, enabling every organization to transform raw behavioral data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalization engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader, Burberry, and DPG … Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviors, hyper-personalize customer experiences, and detect fraud in real time. The Opportunity: You … be joining the AI team at an exciting moment, as our team is leading the charge in building Snowplow Signals - our new solution for enabling real-time, AI-powered customer experiences. Your work will contribute to the infrastructure that powers these capabilities, unlocking value from behavioral data in real time . Alongside this, you'll work on the foundational More ❯
GTM) strategies, positioning, messaging, and product launch initiatives. You will lead a team of product marketers, working closely with cross-functional teams to drive product adoption, market differentiation, and customer engagement. This role is crucial in communicating the value of our products to both internal teams and external audiences, ensuring alignment with business growth objectives. This Director of Product … Marketing role is ideal for a strategic, customer-centric leader who thrives in a dynamic environment and is passionate about driving product success in the SaaS and sports industries. If you're excited about shaping the future of sports technology through innovative marketing, this role is for you! WHAT YOU'LL DO Product Marketing Strategy & Leadership: Develop and execute … product launches and features, ensuring cross-functional alignment with product management, sales, and marketing. Shape product positioning, value propositions, and messaging to ensure differentiation in the market and strong customer resonance. Own the product lifecycle from a marketing perspective, including market research, customer insights, and competitive analysis. Serve as the voice of the customer , gathering feedback and More ❯
Lead day-to-day performance and development of Boba's DTC channel (Shopify), including UX optimisation, merchandising, content strategy , and conversion rate improvements. Drive direct channel sales, owning the customer journey from acquisition to retention. Leverage data analytics to identify growth opportunities and optimise the customer journey Social Media & Content Creation Own and manage Boba's presence across … Oversee SEO strategy (on-page and technical) to improve organic visibility, search rankings, and content performance across product and blog pages. Optimise performance and spend based on data and customer insights, reporting regularly on key KPIs and ROI. Product Marketing & Go-to-Market Execution Plan and execute product launches, seasonal campaigns, and promotional activities across digital and DTC channels. … Ensure clear and compelling product messaging, supported by strong visual content and customer education. Track and analyse competitive activity and market trends to inform strategy. Brand & Creative Direction Maintain and evolve the Boba brand voice and visual identity across all digital and social platforms. Develop content and storytelling that reflects the parenting journey and builds emotional connection with our More ❯
property tech startup empowers businesses to make smarter decisions by turning complex data into clear, actionable insights. Leveraging rich UK property data and advanced data science, they provide deep customer insights, predict behaviour, and enable hyper-targeted marketing. Responsibilities: Lead the organization’s data science initiatives, developing advanced analytics strategies, and driving innovation through AI and machine learning Develop More ❯
property tech startup empowers businesses to make smarter decisions by turning complex data into clear, actionable insights. Leveraging rich UK property data and advanced data science, they provide deep customer insights, predict behaviour, and enable hyper-targeted marketing. Responsibilities: Lead the organization’s data science initiatives, developing advanced analytics strategies, and driving innovation through AI and machine learning Develop More ❯
Customer Journey Manager Application Deadline: 21 July 2025 Department: Customer Insights and Journeys Employment Type: Permanent - Full Time Location: London or another Dogs Trust site Compensation: £44,000 per year + benefits Description Are you ready to lead the transformation of customer experiences at one of the UK's most loved charities? Dogs Trust are looking for … a Customer Journey Manager to shape and deliver outstanding customer journeys across every touchpoint. This role will see you collaborate with teams across the organisation, championing a customer-first culture and playing a key role in aligning our Marketing and Communications function with our goal of becoming a truly customer-centric organisation. What does this role … do? As a Customer Journey Manager, you will: Lead and embed Customer Journey management across Dogs Trust, developing a consistent approach that supports our strategic goal of becoming a customer-centric organisation. Collaborate with teams across the organisation to develop and implement customer journeys that enhance engagement, conversion, and satisfaction across all key touchpoints, both online More ❯
We're looking for a Customer Experience Agent (CXA) who combines technical expertise with a passion for delivering exceptional customer service. This role goes beyond traditional Level 1 support. Our CXAs are not just problem-solvers, but customer advocates who ensure every interaction builds trust, reduces friction, and enhances loyalty. As the first line of support, you … customers through technical issues, certification processes, and product usage while also spotting signs of churn and driving value-led conversations. You'll work cross-functionally with Product, Sales, and Customer Success to ensure a seamless experience. Key Responsibilities Customer Support & Technical Assistance Be the first point of contact for customer and partner queries across chat, email, phone … or phone, helping users navigate setup, issues, or certification. Escalate complex or unresolved issues to more senior members of support while maintaining full visibility and communication with the customer. Customer Experience & Engagement Ensure every customer interaction is empathetic, professional, and outcome-driven. Guide users through key lifecycle moments-onboarding, certification, renewals, with clarity and ownership. Proactively identify customers More ❯
prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Associate within the Customer Success Team, you will play a pivotal role in guiding a diverse portfolio of customers through their security and compliance journeys with Vanta … of proactive email outreach, calls, and collaborative use of a shared inbox. Your mission is to ensure the retention and satisfaction of Vanta's customers by providing world-class customer service at scale, driving customer health, and maintaining a thriving book of business. Vanta's success over the last year was exponential and we are now working to … solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Associate within the Customer Success Advisory Team, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy. What you More ❯
Full-time - Paris or London As EMEA Customer Success Manager, you will support our local expansion, being responsible for post-sales in the region. You'll ensure our enterprise customers receive outstanding service and support, becoming their trusted advisor, deeply understanding their business and needs, and helping them get the most out of Kiln's products and services. Responsibilities … product implementation and customization. Keep customers informed of all upcoming product updates and enhancements. Gather feedback from customers on features and work with the product development team to incorporate customer insights into future releases. Address any technical challenges and ensure solutions are provided in a timely and effective manner. Be an advocate for the customer within our organization. … Lead quarterly reviews with key customer stakeholders to discuss product performance, understand their business needs, and align our services accordingly. Identify upselling and cross-selling opportunities. Work with Account Executives, other GTM team members, and other Kilners to reach company goals. Requirements: 4+ years of experience with a minimum of 2+ years in B2B customer success, account management More ❯
actionable reporting - Manage and evolve Marketing WBR mechanisms - Serve as the bridge between Business Intelligence (BI) and Marketing Managers (MMs) for automation efforts About the team The EU Hardlines Customer Insights & Analytics team acts as a central technical function for cross-product family marketing teams across Amazon's European stores, leading analytics, automation and personalisation efforts that impact Hardlines … Manager (this position), our vision is for all prospective customers to be inspired to shop through highly relevant, personalised, and aspirational experiences, powered by best-in-class understanding of customer behaviour and automation. Our work has established us as the automation and measurement powerhouse in EU Stores, with our solutions enabling thousands of marketing experiences and driving significant operational … management, product marketing, business development or technology PREFERRED QUALIFICATIONS - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders - Knowledge of key customer experience metrics and methodology (e.g., NPS) - Working directly with Business Intelligence and Applied Scientists to deliver joint goals Amazon is an equal opportunities employer. We believe passionately that employing More ❯
Be Doing Own & Drive Product Strategy Define and communicate a compelling roadmap aligned with business goals Translate long-term company strategy into short- and medium-term product priorities Deepen CustomerInsight & Market Fit Set up scalable product discovery frameworks and continuous customerinsight programs Drive experimentation and research that fuels product-market fit and innovation Deliver … Proven track record of defining and executing You understand how to align product direction with financial goals and broader business objectives. Data-Informed Decision Maker - Skilled at leveraging data, customer insights, and competitive intelligence to guide product priorities. Comfortable working with tools like SQL, Mixpanel, Amplitude, or Looker. Strong Business Acumen - You understand unit economics, pricing models, cost structures … designed and implemented scalable product processes that support discovery, delivery, and iteration in fast-paced environments. Cross-Functional Leader - You collaborate seamlessly across Product, Design, Engineering, Sales, Marketing, and Customer Success. You can rally teams and stakeholders around a shared vision and drive execution forward. Customer-Centric - Deep discovery expertise with a passion for uncovering user pain points More ❯
fully integrated function within the business. We have built an inclusive and diverse team that operates across 4 layers of the Business: Back End Systems and Engineering; Platforms; Marketing; Customer Service. Our in-house team of over 100 Digital experts are augmented with expertise from partners across the globe to deliver the very best in Retail Technology with a … heart of our Global Growth Strategy. Digital Marketing Team We're a best-in-class marketing function with a strong track record of delivering incremental and profitable growth in customer acquisition and lifetime value. Through a combination of the latest technology, carefully curated external partnerships, and highly skilled internal talent, we continually focus on providing clear and measurable success … AI. In an ever-changing digital landscape, we're perfectly positioned to capitalise on all the new and exciting opportunities on the horizon. The Role We are seeking a customer-centric CRM Coordinator to join our dynamic team. Working together with the Paid Marketing Team, our key focus is to increase frequency and lifetime value by leveraging customerMore ❯
where we're headed. Owning the end-to-end user experience - mapping journeys, identifying opportunities for improvement, and shaping holistic solutions that balance user needs with business goals. Championing customerinsight - defining how and when we learn from users, leading research initiatives, and embedding evidence-led design thinking across teams. Using data to uncover opportunities - proactively working with … analysts and product managers to identify user pain points, spot trends, and shape opportunities into impactful, insight-led design solutions. Collaborating across disciplines - working closely with engineers, analysts and stakeholders e.g. underwriting to shape product strategy and ensure design is considered at every stage. Facilitating alignment and clarity - running effective workshops and reviews, translating insights and ideas into actionable … design - evolving our design systems, patterns, and principles to ensure we maintain a cohesive, scalable, and modern design language. What the team has been up to recently: Reimagining the customer experience from the ground up - rebuilding Tempcover's app and website to be faster, more intuitive, and ready for the future. Designing new journeys and UX foundations to better More ❯
our commercial strategy and go-to-market planning , helping to define how we take our products to market, price them competitively, and ensure they are aligned with real-world customer needs today - and into the future. You will work cross-functionally with Product, Sales, Finance, Marketing, and Customer teams, and act as a key voice in both internal … operationalisation of products - defining workflows, input into enablement plans, and commercial readiness Collaborate extensively with Product to ensure successful delivery of roadmap deliverables and plan for future roadmaps. Market & CustomerInsight Lead Voice of Market (VoM) research to inform roadmap and market positioning Perform horizon 2 and 3 market scanning to identify disruptive trends, competitor moves, and whitespace … opportunities Define and continuously refine our market strategy in line with industry shifts and regulatory developments Customer & Sales Support Support strategic customer engagements, shaping propositions that meet complex buyer needs Partner with Sales, Product Marketing and Customer Success to develop value messaging and customer-facing content What You'll Bring Proven experience in Proposition, Commercial, Strategic More ❯
who analyze big data, provide analytics and insights as well as build models and algorithms that power product for personalized experiences. DISCO CPT team focuses on accelerating Amazon Music customer growth by empowering Product teams to make sound, customer-centric decisions through data and insights. We build data pipelines, self-service analytics, insights and dashboards, deliver engagement and … into a fast-paced, dynamic and fun environment. Key job responsibilities - Working with product management and engineering to identify and scope data aggregations that facilitate analysis of most common customer behavioral questions. - Partnering with our Data Engineering team to enhance data infrastructure, data availability, and broad access to customer insights made available through . - Join large and growing … product and marketing strategy. - Defining and developing tests to identify the best way to reach, convert, and retain customers. - Reporting to senior leadership and the team at large, on customer, product and customer insights and trends. - Proactively developing new metrics and studies to quantify customer behavior. - Combining online web customer behavior and offline customer attributes More ❯
s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth. We are looking for a strategic, data-driven, and customer-obsessed Director of Product Marketing to lead our product positioning, go-to-market strategies, and cross-functional alignment. You will play a critical role in shaping how our products … intelligence and market research to inform product strategy and marketing tactics. Own segmentation and targeting strategies to ensure marketing efforts reach the right audiences. Partner with Sales, Product, and Customer Success to align product strategy with business goals. Lead and grow a team of product marketers, providing mentorship and strategic guidance. Data & Analysis Leverage market data, customer insights … journey. Collaborate with demand generation teams on campaigns that drive awareness and adoption. Work closely with content and brand teams to ensure consistency across all channels and materials. Support customer advocacy efforts by capturing testimonials, use cases, and success stories. Cross-Functional Collaboration Enable Sales with training, battlecards, competitive positioning, and customer-facing assets. Partner with Product Management More ❯
the world's most trusted providers of best-of-breed data quality and compliance solutions is looking for a ApplicationSupport Analyst (Software Support Analyst)to join our fast growing Customer Success team in London, UK. You will gain satisfaction knowing that you are utilizing your language skills as well as your interpersonal and analytic skills to build relationships with … clients as well as troubleshoot and solve their tier I and II technical issues. Consistently named a Top Workplace ,we have a long-standing reputation for superior customer satisfactionand solutions that are fast, accurate, and scalable. FinScan, one of our most recognized products, is used by our clients in over 60 countries to identify potential money laundering and terrorist … Analysts regularly use problem-solving, communication, and SQL skills. You will combine knowledge of our products with your analytic and technical skills to providesuperior assistance and issue resolution to customer inquiries that arise by email or phone. The issues youhandle will vary from simple to the complex and multi-layered requiring: Analysis, investigation and trouble-shooting of software and More ❯
Product Marketing Manager, you'll own the positioning, GTM strategy, and lifecycle marketing for our spot trading platform and crypto card product. You will be the voice of the customer, building bridges between the product, growth, and creative teams to craft compelling narratives and data-driven campaigns that drive adoption, retention, and trust. Think of this role as a … roadmap for spot trading and crypto card verticals - Craft compelling messaging and value propositions that differentiate us in a crowded market - Define and refine user personas, use cases, and customer journeys 2. Launch Execution - Lead GTM planning for feature and product launches, coordinating cross-functionally with product, design, comms, and growth - Deliver impactful marketing assets across website, email, social … in-app, and video - Collaborate with PR, content, and community teams to amplify launches externally 3. Customer Insights & Market Intelligence - Gather and analyze market research, competitive benchmarking, and user feedback to inform strategy - Conduct interviews, surveys, and usability tests to uncover insights that improve product and messaging 4. Growth & Retention - Partner with lifecycle and growth teams to build acquisition More ❯
AWS India - Maharashtra AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their … success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Analytics/AIML/GenAI background, and sales skills necessary to help companies transform their … ML Sales Specialist, you will be at the forefront of driving adoption and revenue growth for AWS's GenAI/ML services. Your role will involve identifying high-value customer opportunities within a specific territory, and engaging with AWS customers to understand their needs and align them with AWS solutions. You will leverage your consultative expertise to become a More ❯
SARL (UK Branch) AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their … success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Are you passionate about helping UK enterprises transform their businesses through Generative AI and Machine Learning? Do you love building new strategic and data-driven businesses? Do you want to join AI Specialty sales organization, one of the … AI/ML solutions for enterprise customers across the United Kingdom. Key job responsibilities - Lead the AWS AI Business for your assigned verticals and sub-industries, across UKI. - Accelerate customer adoption by defining and implementing domain specific GTM and Sales strategies within your assigned sub-verticals, leveraging AWS Sales and our partner ecosystem. - Build Trust with Executives, Data Science More ❯
Join us. Senior Business Operations Manager - Expedia & Portfolio Brands At Expedia Group, our mission is to power global travel for everyone, everywhere. If you are passionate about building incredible customer experiences and seek a collaborative, dynamic, and fast-paced environment, you will love the Expedia & Portfolio Business Team. We are looking for a Senior Manager of Business Operations to … join Expedia & Portfolio Brands Business team. This role will be responsible for diving deep into customer data to help identify ways to solve customer pain points and enhance experiences, bringing our cross-LOB strategic initiatives to life, and managing business reviews and the overall operations of our business team. This is a great opportunity to join the surging … the idea of delivering business outcomes by rolling up your sleeves, bringing teams together and making an impact, you'll be a great fit. In this role, you will: Customer Insights Mining & Opportunity Identification: Enhance customer experiences by analyzing traveler feedback, identifying top pain points and opportunities and implementing strategies to improve to traveler experience across touchpoints. Business More ❯
increase pipeline, adoption, and revenue. Craft Messaging & Positioning: Develop clear, compelling, and competitive value propositions tailored to global enterprises, financial institutions, and Web3 companies. Shape the Product Roadmap: Use customer insights, competitive trends, and close collaboration with Product teams to influence innovation. Enable Global Sales Teams: Create region- and persona-specific content and enablement strategies. Create Best-in-Class … and educate the market. Lead Product Launches: Develop impactful strategies for bringing new products and capabilities to market. Thought Leadership: Represent Fireblocks at industry events, webinars, analyst briefings, and customer engagements. Measure & Optimize Performance: Define KPIs, monitor adoption metrics, and refine strategies for ongoing market impact. What You'll Bring 10+ years of Product Marketing experience, preferably in fintech … buyer ecosystem. Strategic & Tactical Agility: Entrepreneurial mindset with a proven track record of results through innovative strategies and flawless execution. Cross-Functional Influence: Ability to align Product, Sales, and Customer Success teams for GTM excellence. Content Development: Strong writing, storytelling, and content creation skills. Analytical Mindset: Ability to define success metrics and turn data into actionable insights. Passion for More ❯
growth, adoption, and revenue. Craft Messaging & Positioning: Develop clear, compelling, and competitive value propositions that speak to global enterprises, financial institutions, and Web3 companies. Shape the Product Roadmap: Refine customer insights, track competitive trends, and engage closely with Product teams to influence innovation. Enable Global Sales Teams: Develop nuanced content and enablement strategies tailored for regions, buyer personas, and … market. Lead Product Launches: Develop strategies to bring new products and capabilities to market with precision and impact. Thought Leadership: Represent Fireblocks at industry events, webinars, analyst briefings, and customer engagements. Measure & Optimize Performance: Define KPIs, monitor adoption metrics, and refine strategies for continual market impact. What You'll Bring 7+ years of Product Marketing experience with a focus … ecosystem. Strategic & Tactical Agility : Entrepreneurial mindset with a track record of driving results through innovative strategies and flawless execution. Cross-Functional Influence : Proven ability to align Product, Sales, and Customer Success to deliver GTM excellence. Content Development : Strong writing, storytelling, and content creation skills to support marketing and enablement initiatives. Analytical Mindset : Ability to define success metrics and translate More ❯
growth, adoption, and revenue. Craft Messaging & Positioning: Develop clear, compelling, and competitive value propositions that speak to global enterprises, financial institutions, and Web3 companies. Shape the Product Roadmap: Refine customer insights, track competitive trends, and engage closely with Product teams to influence innovation. Enable Global Sales Teams: Develop nuanced content and enablement strategies tailored for regions, buyer personas, and … market. Lead Product Launches: Develop strategies to bring new products and capabilities to market with precision and impact. Thought Leadership: Represent Fireblocks at industry events, webinars, analyst briefings, and customer engagements. Measure & Optimize Performance: Define KPIs, monitor adoption metrics, and refine strategies for continual market impact. What You'll Bring 10+ years of Product Marketing experience with a focus … ecosystem. Strategic & Tactical Agility: Entrepreneurial mindset with a track record of driving results through innovative strategies and flawless execution. Cross-Functional Influence: Proven ability to align Product, Sales, and Customer Success to deliver GTM excellence. Content Development: Strong writing, storytelling, and content creation skills to support marketing and enablement initiatives. Analytical Mindset: Ability to define success metrics and translate More ❯
