51 to 75 of 75 Customer Insight Jobs in London

ideas become reality. We move fast. We build boldly. We execute with purpose. And we do it together. 💼 About the role As a Customer Success Representative , you'll own the day-to-day success, retention, and operational rhythm of a large portfolio of 200+ high-volume SaaS accounts using … customers engaged, supported, and confident in their use of our tool, so they stay and grow with us. You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. You’ll guide ...

with cross-functional engineering, design, compliance, and commercial teams, you will define product vision, shape strategy, and deliver high-quality features that solve real customer problems in a fast-moving environment. Key Responsibilities Define and communicate a clear product roadmap aligned with company strategy and customer needs. Gather … customer insights and market data to prioritise features and improvements. Translate complex requirements into clear user stories and acceptance criteria. Collaborate with engineering teams to deliver scalable, secure, and high-performing products. Drive product launches, ensuring alignment across marketing, sales, operations, and support. Monitor KPIs, product performance, and customer ...

with cross-functional engineering, design, compliance, and commercial teams, you will define product vision, shape strategy, and deliver high-quality features that solve real customer problems in a fast-moving environment. Key Responsibilities Define and communicate a clear product roadmap aligned with company strategy and customer needs. Gather … customer insights and market data to prioritise features and improvements. Translate complex requirements into clear user stories and acceptance criteria. Collaborate with engineering teams to deliver scalable, secure, and high-performing products. Drive product launches, ensuring alignment across marketing, sales, operations, and support. Monitor KPIs, product performance, and customer ...

Planning & Design: Take ownership of planning, designing (Features + wireframes), documenting new product features, working closely with stakeholders to define requirements and user flows. Customer Collaboration: Collaborate with Customer Success to gather and synthesize feedback, translating user insights into structured product requirements and feature suggestions. First-Line Support … understand and use new features. Who you are: Essential Skills & Experience: 2-4 years’ experience working with B2B products Experience designing wireframes Experience transforming customer insights, analytics and feedback into user stories Experience researching and using AI tools to optimise internal workflows Able to guide prioritisation based on data ...

Planning & Design: Take ownership of planning, designing (Features + wireframes), documenting new product features, working closely with stakeholders to define requirements and user flows. Customer Collaboration: Collaborate with Customer Success to gather and synthesize feedback, translating user insights into structured product requirements and feature suggestions. First-Line Support … understand and use new features. Who you are: Essential Skills & Experience: 2-4 years’ experience working with B2B products Experience designing wireframes Experience transforming customer insights, analytics and feedback into user stories Experience researching and using AI tools to optimise internal workflows Able to guide prioritisation based on data ...

Head of Digital Product/Digital Product Director/Senior Product Manager If you someone who thrives in tackling customer challenges, leading digital product teams and are eager to excel in the fast paced realm of Consumer Digital journeys, then we'd love to hear from you. … joining the Insurance Digital team, where your role will involve leading digital products journeys that facilitate customer's digital journeys for buying and servicing for a range of Digital policies. This Senior role will lead direct to consumer digital journeys. This is a very delivery focussed role on Mobile ...

issues with Microsoft. Uphold compliance with relevant legislation and organisational policies. Technical Skills & Experience Strong knowledge of Dynamics 365/CRM and PowerApps , including Customer Insights . Proven ability to resolve complex technical issues and deliver solutions. Experience in Dynamics 365/PowerApps development and permissions management. Proficiency … C#, HTML5, CSS, JavaScript frameworks . Familiarity with Microsoft O365 services: Power Platform (Power Automate, Power BI) SharePoint Online Customer Voice OneDrive for Business Microsoft Teams Knowledge of Azure AD , Hybrid AD , Azure B2B , and automation (bonus). Understanding of MS licensing and SharePoint technologies (Office 365 and legacy ...

regular updates on pipeline, performance, and forecasts so stakeholders stay aligned. Represent the company professionally at all times, helping strengthen our brand, reputation, and customer trust. Partner cross-functionally to surface customer feedback, flag potential issues, and support resolution when needed. The Impact You'll Have At CompanyCam … keeping healthy relationships with pipeline and forecasts accurate, and contributing insights, blockers, and ideas during weekly sales meetings. Strengthening cross-functional alignment by sharing customer insights with Sales Enablement, Marketing, and Product to refine messaging and roadmap priorities, supporting smooth post-sale handoffs by partnering with Customer Success ...

solution discussions Handle inbound inquiries and convert them into sales opportunities Follow up with existing customers to drive cross-sell and up-sell Address customer objections and clearly communicate value propositions Prepare pricing, proposals, and sales-related documentation Collaboration & Market Contribution Collaborate with internal teams to define and execute … effective sales strategies Transfer qualified opportunities to relevant stakeholders with complete and actionable information Provide market and customer insights based on direct prospect interactions Support marketing initiatives such as trade shows, events, and webinars when needed Brand & Professional Development Represent the company’s brand and positioning in all customer ...

client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis … success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights to the wider ...

work across the full lifecycle — from exploration and predictive modelling to deployment and automation — using modern cloud tooling to shape smarter pricing, retention, and customer insight. Alongside hands-on modelling, you’ll help strengthen MLOps practices and contribute to emerging AI initiatives, working closely with engineering and analytics teams …/CD, model monitoring, and working with tools like Azure ML or Fabric. Commercially minded communicator who can translate data into clear, actionable insight and work collaboratively with technical and non-technical stakeholders. ...

work across the full lifecycle — from exploration and predictive modelling to deployment and automation — using modern cloud tooling to shape smarter pricing, retention, and customer insight. Alongside hands-on modelling, you’ll help strengthen MLOps practices and contribute to emerging AI initiatives, working closely with engineering and analytics teams …/CD, model monitoring, and working with tools like Azure ML or Fabric. Commercially minded communicator who can translate data into clear, actionable insight and work collaboratively with technical and non-technical stakeholders. ...

experiments, and love turning zero into something, we want to talk to you. As Innovation Product Manager, you'll sit at the intersection of customer insights, emerging trends, and product experimentation, leading initiatives that shape our future strategic direction and its product roadmap. What you'll do Partner with … Director of Product/SLT to identify high-potential opportunities through research, trend analysis and customer insights Design and run lean experiments to validate product-market fit, from concept to prototypes to pilot Collaborate with closely with design, engineering, and stakeholders to test bold ideas quickly and effectively Translate ...

organisation has developed a highly regarded, enterprise-grade platform that underpins complex, high-value legal proceedings worldwide. Due to continued growth and increased customer demand, they are now seeking a technically astute, client-facing professional to play a key role in driving customer success, retention, and long-term … value. The Role This is a senior, hands-on Technical Account Manager position, sitting at the intersection of customer success, technical delivery, and product. You will act as the primary technical partner for a set of strategic clients, ensuring platform adoption, operational stability, and an excellent customer experience. ...

organisation has developed a highly regarded, enterprise-grade platform that underpins complex, high-value legal proceedings worldwide. Due to continued growth and increased customer demand, they are now seeking a technically astute, client-facing professional to play a key role in driving customer success, retention, and long-term … value. The Role This is a senior, hands-on Technical Account Manager position, sitting at the intersection of customer success, technical delivery, and product. You will act as the primary technical partner for a set of strategic clients, ensuring platform adoption, operational stability, and an excellent customer experience. ...

deal cycle. Reports directly to the Head of Sales Engineering, recently promoted after consistent top performance. Achievable team quota of $1.2m per quarter. Enterprise customer base includes Deloitte, Amex, Tesla, BMW, and BT. Global headcount of ~85 (30 in the UK), offering strong influence and scale potential. Product delivers … teams to support bespoke solution design. Use CRM and sales enablement tools to manage pre-sales engagement, forecasting, and pipeline activity. Feed market and customer insights back to product and leadership teams to inform roadmap priorities and GTM strategy. Requirements: Minimum 2 years’ experience in a technical pre-sales ...

deal cycle. Reports directly to the Head of Sales Engineering, recently promoted after consistent top performance. Achievable team quota of $1.2m per quarter. Enterprise customer base includes Deloitte, Amex, Tesla, BMW, and BT. Global headcount of ~85 (30 in the UK), offering strong influence and scale potential. Product delivers … teams to support bespoke solution design. Use CRM and sales enablement tools to manage pre-sales engagement, forecasting, and pipeline activity. Feed market and customer insights back to product and leadership teams to inform roadmap priorities and GTM strategy. Requirements: Minimum 2 years’ experience in a technical pre-sales ...

deal cycle. Reports directly to the Head of Sales Engineering, recently promoted after consistent top performance. Achievable team quota of $1.2m per quarter. Enterprise customer base includes Deloitte, Amex, Tesla, BMW, and BT. Global headcount of ~85 (30 in the UK), offering strong influence and scale potential. Product delivers … teams to support bespoke solution design. Use CRM and sales enablement tools to manage pre-sales engagement, forecasting, and pipeline activity. Feed market and customer insights back to product and leadership teams to inform roadmap priorities and GTM strategy. Requirements: Minimum 2 years’ experience in a technical pre-sales ...

define the roadmap, experiment with new AI features, and work closely with engineering and design to ship impactful releases that improve efficiency and customer experience. Key Responsibilities: Own and execute the roadmap from 0→1 to scalable growth Launch high-impact AI features (chat, document extraction, automation workflows) Translate … customer insights into data-driven product strategy Work hands-on with engineering and AI teams to prototype and iterate Define and track success metrics such as feature adoption, retention, and efficiency gains Key Details: Salary: ~£85,000 + equity Working Model: 4–5 days/week onsite (Central London ...

define the roadmap, experiment with new AI features, and work closely with engineering and design to ship impactful releases that improve efficiency and customer experience. Key Responsibilities: Own and execute the roadmap from 0→1 to scalable growth Launch high-impact AI features (chat, document extraction, automation workflows) Translate … customer insights into data-driven product strategy Work hands-on with engineering and AI teams to prototype and iterate Define and track success metrics such as feature adoption, retention, and efficiency gains Key Details: Salary: ~£85,000 + equity Working Model: 4–5 days/week onsite (Central London ...

platform, they're building seamless, personalised financial experiences that rival digital leaders such as Zopa, Monzo, Starling and Revolut. Key Responsibilities: Gather and analyse customer insights, market trends, and competitor data Translate findings into clear opportunities and propositions Write clear, concise user stories to guide development Prioritise and refine … Candidates must have Fintech experience): Experience in product management, business analysis, or related roles within Fintech Strong analytical skills with the ability to interpret customer and market data Excellent communication and organisational skills Proactive, solution-oriented mindset with attention to detail If this sounds like you, pop your ...

working with a leading organisation seeking an experienced Technical Lead to drive the architecture and delivery of their Dynamics 365 CE + Customer Insights – Journeys (Real-Time Marketing) platform. This is a hands-on technical leadership role with end-to-end ownership across solution architecture, integrations, compliance, and omnichannel … Design and implement event-driven architecture (real-time events, catalogues, custom ingestion) Define strategies for segmentation, audience updates, and profile unification Architect multi-branch customer journeys with advanced routing and exit logic Oversee custom channels (SMS, WhatsApp, Push) and delivery orchestration Lead complex integrations: Azure Functions, REST APIs, Service ...

working with a leading organisation seeking an experienced Technical Lead to drive the architecture and delivery of their Dynamics 365 CE + Customer Insights – Journeys (Real-Time Marketing) platform. This is a hands-on technical leadership role with end-to-end ownership across solution architecture, integrations, compliance, and omnichannel … Design and implement event-driven architecture (real-time events, catalogues, custom ingestion) Define strategies for segmentation, audience updates, and profile unification Architect multi-branch customer journeys with advanced routing and exit logic Oversee custom channels (SMS, WhatsApp, Push) and delivery orchestration Lead complex integrations: Azure Functions, REST APIs, Service ...

define and drive enterprise-wide product vision for a leading GovTech organisation. This role unifies product direction across multiple markets and portfolios, translating customer insights, market intelligence, and business priorities into a cohesive strategic framework. The role partners closely with senior product, engineering, and commercial leaders to ensure measurable … Define and communicate the long-term product vision and enterprise-level strategy. Create a unified strategic framework across all product portfolios and markets. Translate customer needs, market trends, and competitive dynamics into actionable strategic guidance. Strategic Roadmap Planning Lead the company-wide strategic roadmap process. Collaborate with product leadership ...

define and drive enterprise-wide product vision for a leading GovTech organisation. This role unifies product direction across multiple markets and portfolios, translating customer insights, market intelligence, and business priorities into a cohesive strategic framework. The role partners closely with senior product, engineering, and commercial leaders to ensure measurable … Define and communicate the long-term product vision and enterprise-level strategy. Create a unified strategic framework across all product portfolios and markets. Translate customer needs, market trends, and competitive dynamics into actionable strategic guidance. Strategic Roadmap Planning Lead the company-wide strategic roadmap process. Collaborate with product leadership ...