51 to 75 of 438 Customer Insight Jobs in London

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems … role for someone excited by the challenge of growing an established proposition at home while shaping how it succeeds in new markets; understanding local customer needs, refining the proposition, and helping build the foundations for Monzo to win internationally. Wealth is building the future of how people grow their ...

while supporting the launch of new products, features, markets and payment corridors. The role will work closely with Engineering, Compliance, Operations, Marketing, Treasury and Customer Support to deliver commercially successful, customer-led and compliant products within a regulated B2C fintech environment. The role can be based in London … Product Manager will: Own the product strategy, vision and roadmap across the core digital money transfer platform Take ownership of the end-to-end customer journey across registration, KYC, payment funding, international transfers, recipient payout and customer support Translate customer, market and commercial insight into ...

combine strategic thinking with strong execution discipline, and who thrives in complex, matrixed environments with senior‐level exposure. About the RoleWe are seeking a Customer Success Director – Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using solutions including Loan IQ, Trade, and Corporate … Channels. This role is responsible for driving customer adoption, retention, renewal readiness, and long-term value realization while serving as a trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams. The successful candidate will combine strong customer relationship management, commercial acumen ...

seeking a Principal Customer Success Specialist - Gen AI to transform how organizations plan, execute, and operate their businesses through adoption of Amazon Quick and AWS's generative AI platform. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring … influence product roadmaps, partner ecosystems, and go-to-market strategies, creating lasting organizational and market impact across hundreds of enterprises globally. Key job responsibilitiesStrategic Customer Transformation- Design and lead comprehensive "business execution" transformation strategies for enterprise customers adopting Amazon Quick and AWS Gen AI services, addressing process redesign, organizational ...

flow of energy, making it affordable, accessible, and for the benefit of everyone. About the Role We're at a pivotal point in our customer experience transformation, and this role will have a real opportunity to shape how we support our customers for years to come. We're looking … both our customers and our teams. You’ll be responsible for: Own Product Requirements and Roadmap - You’ll lead discovery and requirements gathering across Customer Support, Operations, and Technology teams, translating stakeholder needs into clear, prioritised product requirements and roadmap initiatives Shape and Refine the Product Backlog ...

analytics solutions to the business, empowering them to make better decisions. Your work will help to make it easy for Nest to become insight-led through understanding user experience and applying your creativity and expertise of data visualisation best practice. This full time, permanent role is a great opportunity … benefits we offer at Nest. For more information about our recruitment process click here Directorate/Department Overview The Data, Analytics & Customer Insight (DACI) Team is leading how we do it: putting our customers at the heart of our work and helping colleagues to understand ...

Sales, Marketing, Engineering and Product teams to solve problems, improve journeys and deliver changes that have a visible impact. If you enjoy using data, insight and innovation to shape products that people genuinely rely on, this is a role where you’ll have real ownership. The Opportunity … Doing Own the strategy, roadmap and evolution of Salesforce Sales Cloud Improve the experience for internal sales teams and broker partners Use customer insight, analytics and business data to prioritise product decisions Work closely with Engineering and Design to deliver valuable new functionality Partner with Sales, Marketing ...

transform how businesses work. This is a role for an experienced ERP consultant who wants more than project delivery. Youll stay close to the customer, own the outcome and help businesses get genuine, lasting value from their ERP system. Youll combine commercial insight, technical expertise and hands … problem-solving across the entire customer journey from discovery and implementation to go-live, optimisation and ongoing success. Ready to own the outcome , challenge the status quo and make ERP genuinely work for the customer? Read on . The Role at a Glance Senior ERP Consultant UK Field ...

businesses work. This is a role for an experienced ERP consultant who wants more than project delivery. You'll stay close to the customer, own the outcome and help businesses get genuine, lasting value from their ERP system. You'll combine commercial insight, technical expertise and hands … problem-solving across the entire customer journey – from discovery and implementation to go-live, optimisation and ongoing success. Ready to own the outcome, challenge the status quo and make ERP genuinely work for the customer? Read on. The Role at a GlanceSenior ERP ConsultantUK Field-Based | Extensive ...

unfamiliar domains, identify where the greatest value lies and make confident, evidence-based decisions. Working closely with Engineering and business stakeholders, you'll use customer insight, data and product judgement to influence priorities, shape solutions and ensure we're investing in the initiatives that deliver the greatest value. … direction and work closely with Engineering to deliver solutions that create measurable impact. You'll be responsible for: Owning a defined product domain, identifying customer and business problems worth solving. Prioritising opportunities and build evidence-based cases for inclusion in the wider product roadmap. Leading discovery activities to understand ...

unfamiliar domains, identify where the greatest value lies and make confident, evidence-based decisions. Working closely with Engineering and business stakeholders, you'll use customer insight, data and product judgement to influence priorities, shape solutions and ensure we're investing in the initiatives that deliver the greatest value. … direction and work closely with Engineering to deliver solutions that create measurable impact. You’ll be responsible for: Owning a defined product domain, identifying customer and business problems worth solving. Prioritising opportunities and build evidence-based cases for inclusion in the wider product roadmap. Leading discovery activities to understand ...

U. You'll be involved throughout the design process, from discovery and user research through to high-fidelity designs and supporting delivery using customer insight, data and creativity to solve real user problems. What we would like you to bring to the role....key experience, knowledge, skills & personal qualities … accessibility standards and inclusive design best practices. Knowledge of responsive and adaptive design across multiple devices and platforms. Understanding of how data and customer insight can inform design decisions. Awareness of current UX/UI trends, tools and emerging technologies. Skills & Personal Qualities Proficient in Figma for design ...

Senior Product Manager – Customer, Access & Identity Department: Product & Technology Employment Type: Full Time Location: London Reporting To: Group Product Director Description We are looking for an experienced Senior Product Manager to take the lead on our Customer, Access and Identity roadmap, owning a portfolio of initiatives that bring … together our customer data and modernise how customers access our products. This is a pivotal role in shaping how we identify, authenticate, and understand our customers across the business, and in turning a newly combined organisation into a single, coherent customer experience. You will own the product vision ...

Location: DMGT HQ - High Street Kensington, London Position: Permanent About the Role We're looking for an Analytics Manager - Customer to lead analytics across acquisition and retention, helping us grow and optimise our subscriber base. This role sits within the Central Analytics team and works closely with Customer … reporting to uncover what drives acquisition, conversion, retention, and value, translating data into clear, actionable recommendations that shape business strategy. You will own the Customer analytics pillar end-to-end, helping to managing a team of analysts and ensuring that insight is delivered consistently, at pace, and with ...

design direction across Omaze's digital products and establish a world-class standard for UI craft; Lead the design of strategic and high-impact customer experiences from early concept through polished delivery; Partner with senior leaders and C-suite stakeholders to shape and champion a cohesive product and visual … vision; Create beautiful, intuitive, and accessible customer experiences that strengthen the product and Omaze brand; Collaborate with Product Managers, Engineers, and Brand Designers to deliver exceptional end-to-end experiences; Raise the bar across the Product Design team through mentoring, design critiques, and leading by example; Ensure every experience ...

seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Director, Customer Success (EMEA) As our EMEA Customer Success organization continues to evolve, we're looking for a strategic and commercially minded Customer Success leader … help shape the next phase of growth for our customers, team, and business. As Director, Customer Success, you'll lead a team of Customer Success Professionals while helping some of the world's leading brands maximize the value of CreatorIQ. You'll bring a combination of Customer ...

financial infrastructure they need to manage payments, money movement and related financial operations. The Account Management team works strategically to maximise the enterprise customer‐Airwallex partnership by building trust, identifying and driving new revenue streams, and ensuring operational success.. You will work alongside , Leadership, Solutions Engineering, Product, Operations,Legal … Partnerships, Customer Success, Finance and Revenue Strategy & Operations. The team operates with a high level of ownership and collaboration, managing complex customer needs and contributing directly to enterprise growth. What you’ll do As an Account Manager on the Enterprise team, you will manage a portfolio of strategic ...

Business Development activities across EMEA, demonstrating strong ownership and initiative as they collaborate with stakeholders to scale GTM outcomes across the region. Amazon Connect Customer works backward from the needs of customers to provide a broad array of AI customer experience services. These services deliver personalized experiences across … variety of channels (voice, email, chat, IVR), utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. The Executive AI Strategist will define, execute, and own business development strategies that drive adoption and revenue of Amazon Connect within its most strategic customers across EMEA. ...

Title - Principal, Solutioning Description Lead Pearson's global Sales Specialist capability, defining solutioning standards, enablement, best practices and customer engagement strategies that drive sales excellence across International Higher Education. This role may also be known in the market as Principal Solutions Consultant, Director of Solution Consulting, Director, Solutions Consulting … highly strategic leadership role with responsibility for defining the standards, playbooks, enablement programmes and best practices that enable Sales Specialists to deliver exceptional customer outcomes across every stage of the customer journey. Working within the GTM Central Function, you will partner closely with Sales, Product, Marketing, Customer ...

seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Director, Customer Success (EMEA) As our EMEA Customer Success organization continues to evolve, we're looking for a strategic and commercially minded Customer Success leader … help shape the next phase of growth for our customers, team, and business. As Director, Customer Success, you'll lead a team of Customer Success Professionals while helping some of the world's leading brands maximize the value of the company. You'll bring a combination of Customer ...

medical research to improve disease prevention, diagnosis and treatment. As a Senior Product Designer , you will be leading end-to-end product design, turning customer insight and complex journeys into intuitive digital experiences. This is a 6-month contract-based role offering hybrid/remote working options, salary … engaging experiences. Developing prototypes and conducting usability testing to inform design decisions. Working closely with Product, Engineering, Research, Content and wider business teams. Using customer insight and data to develop effective design solutions. Promoting accessibility, inclusive design and strong design practices. Contributing to product direction, roadmap discussions ...

medical research to improve disease prevention, diagnosis and treatment. As a Senior Product Designer , you will be leading end-to-end product design, turning customer insight and complex journeys into intuitive digital experiences. This is a 6-month contract-based role offering hybrid/remote working options, salary … engaging experiences. Developing prototypes and conducting usability testing to inform design decisions. Working closely with Product, Engineering, Research, Content and wider business teams. Using customer insight and data to develop effective design solutions. Promoting accessibility, inclusive design and strong design practices. Contributing to product direction, roadmap discussions ...

cash flow across the entire order-to-cash and procure-to-pay cycle. We’re looking for an Account Manager to drive growth, deepen customer relationships and maximise the value delivered across our corporate customer base. This role will provide dedicated coverage for corporate customers, ensuring opportunities … expansion, retention and customer success are fully realised, with a particular focus on the growth of payables and receivables finance programmes. The impact you’ll have As an Account Manager, you’ll build trusted customer relationships, identify growth opportunities and help corporate customers maximise the value of their ...

wholesale trade customers once commercial deals have been signed. This role is focused on ensuring that signed opportunities translate into successful implementation, sustained customer adoption and measurable GDV growth. The successful candidate will act as the post-sale commercial owner for key wholesale trade relationships, working closely with customers … primary commercial point of accountability. Build trusted relationships with CFOs, Procurement Leads, Heads of AR/Collections, finance operations and commercial leaders. Understand each customer's operating model, payment flows, onboarding needs, AR processes and growth potential. Maintain clear account plans covering implementation progress, stakeholder engagement, volume ramp ...

James, Head of Customer Success at hx. I’m also an Arsenal season ticket holder and owner of Daisy, our team mascot and an official member of the CS team. Her responsibilities mainly include boosting morale, appearing on calls and avoiding anything that looks like account admin. Customer … with some of the world’s largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy. Our Global Customer Success team is currently eight people, and we’re looking for someone to join us as we continue to grow. You’ll work closely ...