51 to 75 of 111 Customer Insight Jobs in London

platform supports enterprise leaders like Walmart, Johnson & Johnson, Apple, Hasbro, and ExxonMobil in their transformation journeys. We are now expanding in the UK market and are looking for a Customer Success Manager to join our team. This is a high-impact role where you'll be at the forefront of helping customers achieve success with Neptune Software, while also … driving upsell and cross-sell opportunities through consultative engagement. You'll work closely with Sales, Product, Solutions, and Services teams to deliver value and represent the voice of the customer internally. This is the perfect role for someone who is passionate about customer outcomes, thrives in dynamic environments, and wants to shape the future of Customer Success … the role is remote-friendly, we also have an office in London for collaboration and optional in-person work. Responsibilities Understand and articulate what success looks like for each customer, mapping outcomes and business value Identify growth opportunities within accounts and work jointly with Sales to shape and close expansion deals Promote and deliver our monetized High Touch Customer More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to … guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies based on customer More ❯

you can support many practices. ️ Manage users' accounts; understanding concepts of: billing, user management, features, GP land. ️ Using modern tools such as Intercom Notion, Slack, and Typeform. To bring customer insights and feedback back to the team, so we can improve our products. Think and implement ideas to help this area scale nationwide. " is the front line to the More ❯

and their needs-continually improving our offerings to deliver value and drive business growth. To help us achieve our ambitions, we're looking for a commercially-minded, analytical, and customer-centric Digital Product Manager to take ownership of key areas within our Ecommerce team. This role will lead the performance of associated digital channels, collaborating across digital, commercial, and … marketing functions to drive conversion, and enhance the customer experience. Responsibilities of the role: Own the Ecommerce performance of your area, focusing on customer acquisition and retention through seamless digital journeys and content. Define and deliver against product goals, including conversion rate optimisation, average order value, net present value, and Net Promoter Score (NPS). Build a deep … understanding of the Ecommerce product areas, using performance data and customer insights to identify opportunities and inform decision-making. Champion a test-and-learn approach, using both qualitative and quantitative data to iterate and optimise digital experiences. Define and communicate a clear roadmap and objectives (OKRs), aligning with broader business goals and customer needs. Monitor market trends and More ❯

Analystrole is offered by a leading organisation in the technology and business services sector and is designed for graduates or early-career professionals looking to begin a career in customer relationship management and data-driven insights. As a CRM Analyst, you will help manage and analyse customer data to support marketing, sales, and customer engagement strategies. This … opportunity is ideal for individuals who are analytical, detail-oriented, and interested in using data to improve customer experiences and business performance. Key Responsibilities: Analyse customer data within the CRM system to identify trends and insights. Develop reports and dashboards to support marketing, sales, and service teams. Support customer segmentation, targeting, and campaign analysis. Ensure CRM data … quality and integrity through regular audits and updates. Collaborate with stakeholders to improve CRM processes and customer engagement strategies. Assist in optimising workflows and automation within the CRM system. Requirements: Bachelors degree in Business, Marketing, Data Analytics, or a related field. Strong analytical skills with attention to detail. Basic knowledge of CRM platforms (e.g., Salesforce, HubSpot, Dynamics) is an More ❯

months London or Leeds/Remote - Up to 1 day per week on-site £490 per day - Umbrella only Responsible for using a variety of research methodologies to develop customer insights for brand experiences and communications that are highly interactive for web, mobile and other digital applications. Techniques may include ethnographic research, generative research, quantitative research, workshops, third-party More ❯

strategic goals into actionable product requirements and features. Work closely with engineering and design teams to deliver high-quality, scalable products. Lead product discovery, backlog prioritisation, and sprint planning. Customer & Stakeholder Engagement Partner with city authorities, transport agencies, and mobility providers to understand challenges and co-develop solutions. Act as the voice of the customer, ensuring products deliver … value for public and private sector partners. Represent the product at client workshops, industry events, and stakeholder forums. Market & Industry Insight Stay ahead of trends in urban planning, mobility-as-a-service, traffic management, AI in mobility, and smart city technology. Translate regulatory and policy shifts into product opportunities or requirements. Benchmark against competitor and partner solutions to ensure … to measure adoption, performance, and outcomes. Work with data science and analytics teams to ensure KerbBI provides actionable, accurate insights Use AI-driven tools for data analysis, market research, customer feedback synthesis, and roadmap validation. 7+ years of experience as a Product Manager, with at least 2 years in a senior or lead role. Direct experience working in urban More ❯

requirements, deliverables, and timelines. Ensure clear communication of the team's goals, requirements, and dependencies to drive successful product delivery. User-Centric Product Development: Actively gather user feedback, analyze customer insights, and identify opportunities to integrate improvements and new features into the user flow and product roadmap. Advocate for user needs while balancing business requirements and technical feasibility. Innovation … trade-offs where necessary. Agile Methodologies: In-depth experience working in Agile (Scrum, Kanban, SAFe). Familiarity with Agile frameworks and how to effectively implement them in product development. Customer Focus: A strong customer-centric mindset with the ability to gather, interpret, and act upon customer feedback to drive product improvements. Communication & Collaboration: Exceptional communication skills, both More ❯

and analysis will play a crucial role in shaping the product roadmap and contributing to the overall product strategy. Responsibilities Dig into unstructured data to uncover insights about the customer base and develop a deep understanding of customer behaviour and needs Size and scope AB/multivariate tests and experiments based on customer insights Analyse test outcomes More ❯

and analysis will play a crucial role in shaping the product roadmap and contributing to the overall product strategy. Responsibilities Dig into unstructured data to uncover insights about the customer base and develop a deep understanding of customer behaviour and needs Size and scope AB/multivariate tests and experiments based on customer insights Analyse test outcomes More ❯

and analysis will play a crucial role in shaping the product roadmap and contributing to the overall product strategy. Responsibilities Dig into unstructured data to uncover insights about the customer base and develop a deep understanding of customer behaviour and needs Size and scope AB/multivariate tests and experiments based on customer insights Analyse test outcomes More ❯

and analysis will play a crucial role in shaping the product roadmap and contributing to the overall product strategy. Responsibilities Dig into unstructured data to uncover insights about the customer base and develop a deep understanding of customer behaviour and needs Size and scope AB/multivariate tests and experiments based on customer insights Analyse test outcomes More ❯

grow our Host business in the UK marketplace. Create and launch high-impact GTM campaigns, partnering with sales, product, and data teams. Define product roadmaps with Product Managers using customer insights and commercial goals. Plan and manage budgets for growth marketing activities, working closely with finance and performance teams. Own campaign performance tracking, providing actionable insights and continuous optimisation. … Excellent problem-solving and analytical skills. Highly proactive and organised, with the ability to manage competing priorities. Strong collaborator with exceptional communication skills. Results-oriented with a passion for customer-centric marketing. What You'll Get 24 days annual leave (plus your birthday off!) Increases by 1 day annually after 3 years (up to 3 extra days) Hybrid working More ❯

everywhere. Job Purpose: As a Senior Product Manager within the Product Growth team, you will own the end-to-end subscription and account management journey for BritBox's growing customer base. You will define and execute the product vision for key user journeys such as sign-up, upgrades, billing, cancellations, and account management - ensuring a seamless, scalable and user … first experience across all platforms, including Web, Mobile, Smart TVs and Connected Devices. You will work cross-functionally with Engineering, UX, Marketing, Data, and Customer Support teams to drive improvements that maximize customer lifetime value, reduce churn, and fuel sustainable growth. Responsibilities: Define, develop and maintain a clear subscription and account management product strategy and roadmap, aligned to … the BritBox global business strategy. Own and evolve the user experience for onboarding, billing, subscription changes, account settings, authentication, and cancellation processes. Identify customer pain points through analytics, research, and customer feedback - translating them into actionable improvements and new product opportunities. Lead prioritisation efforts, balancing customer needs, commercial impact, and technical feasibility. Collaborate closely with internal and More ❯

fit and lead GTM plans. Responsibilities: Market insights - conduct regular market and competitor analysis to keep abreast of macro product/tech evolutions across EMEA Develop targeting strategies, ideal customer profiles, positioning and differentiated value propositions and messaging for the emerging mid-market segment Lead the development of sales enablement materials, supporting both new business and account management sales … teams Work closely with product management teams to build product marketing plans. Lead the go-to-market efforts for new product and feature releases. Customer insights- leverage primary qualitative, quantitative research and rapid experimentation methods to uncover customer insights to validate and influence the customer experience, inform audience-led marketing campaigns and drive business decisions Triangulate multiple … data sources to identify market opportunities and big customer problem spaces Regularly conduct market and opportunity sizing of key product-led initiatives Skills/Experience: Demonstrable experience in an EMEA product marketing role - supporting product and marketing strategy development, cross-functional execution and GTM Experienced in building customer profiles, value propositions, messaging hierarchies and identifying compelling proof points More ❯

achieving our ambitious goals for the coming years. To align our product vision at all levels of the company, Product Management is closely involved with all the other teams (Customer Support, Design, Engeneering, Revenue, etc.) We are now looking for a Product Manager to join our Invoicing Team , dedicated to delivering a simple, intuitive, and feature-rich invoicing experience … user needs, and building a roadmap with real impact. You will work closely with Product Designers, Product Marketing Managers, and Software Engineers to craft seamless solutions, while collaborating with Customer Care, Operations, and Marketing to ensure a consistent and integrated experience across the business. Your responsibilities will include: Deeply understand the business and customer challenges through research and … interactions. Identify, prioritize, and address key customer problems and opportunities. Develop intuitive and impactful invoicing features. Shape product strategy and roadmap with fast iteration and learning. Manage cross-team coordination and complex dependencies for successful launches. Foster alignment and remove blockers in cross-functional collaboration. Enhance the ecosystem through product integrations. Track feature performance and iterate for continuous improvement. More ❯

card payment solutions across key sectors, with a focus on recurring commerce. Shape and deliver card payments strategy, alongside our other offerings, focused on how cards are used across customer journeys to create business and merchant value. Anticipate market, scheme, and regulatory changes, ensuring the product stays competitive and compliant. Identify and deliver revenue growth opportunities through product initiatives. … Discovery & Design Lead product discovery and validation activities, ensuring initiatives are backed by data and customer insight. Collaborate with design and research teams to shape user-centred solutions. Analyse how cards are being used to uncover opportunities for product differentiation and growth. Customer & Partner Engagement Work with acquirers, schemes, and partners to expand and enhance our card processing … capabilities. Gather insights from merchants and industry stakeholders to inform product decisions. Represent at customer and partner meetings, building trust and thought leadership. Performance & Optimisation Monitor Product KPIs to improve authorisation rates, transaction routing, and fraud/risk controls. Lead improvement initiatives across card features such as tokenisation, authentication, and digital wallets. Stay informed on card network initiatives and More ❯

card payment solutions across key sectors, with a focus on recurring commerce. Shape and deliver card payments strategy, alongside our other offerings, focused on how cards are used across customer journeys to create business and merchant value. Anticipate market, scheme, and regulatory changes, ensuring the product stays competitive and compliant. Identify and deliver revenue growth opportunities through product initiatives. … Discovery & Design Lead product discovery and validation activities, ensuring initiatives are backed by data and customer insight. Collaborate with design and research teams to shape user-centred solutions. Analyse how cards are being used to uncover opportunities for product differentiation and growth. Customer & Partner Engagement Work with acquirers, schemes, and partners to expand and enhance our card processing … capabilities. Gather insights from merchants and industry stakeholders to inform product decisions. Represent at customer and partner meetings, building trust and thought leadership. Performance & Optimisation Monitor Product KPIs to improve authorisation rates, transaction routing, and fraud/risk controls. Lead improvement initiatives across card features such as tokenisation, authentication, and digital wallets. Stay informed on card network initiatives and More ❯

card payment solutions across key sectors, with a focus on recurring commerce. Shape and deliver card payments strategy, alongside our other offerings, focused on how cards are used across customer journeys to create business and merchant value. Anticipate market, scheme, and regulatory changes, ensuring the product stays competitive and compliant. Identify and deliver revenue growth opportunities through product initiatives. … Discovery & Design Lead product discovery and validation activities, ensuring initiatives are backed by data and customer insight. Collaborate with design and research teams to shape user-centred solutions. Analyse how cards are being used to uncover opportunities for product differentiation and growth. Customer & Partner Engagement Work with acquirers, schemes, and partners to expand and enhance our card processing … capabilities. Gather insights from merchants and industry stakeholders to inform product decisions. Represent at customer and partner meetings, building trust and thought leadership. Performance & Optimisation Monitor Product KPIs to improve authorisation rates, transaction routing, and fraud/risk controls. Lead improvement initiatives across card features such as tokenisation, authentication, and digital wallets. Stay informed on card network initiatives and More ❯

card payment solutions across key sectors, with a focus on recurring commerce. Shape and deliver card payments strategy, alongside our other offerings, focused on how cards are used across customer journeys to create business and merchant value. Anticipate market, scheme, and regulatory changes, ensuring the product stays competitive and compliant. Identify and deliver revenue growth opportunities through product initiatives. … Discovery & Design Lead product discovery and validation activities, ensuring initiatives are backed by data and customer insight. Collaborate with design and research teams to shape user-centred solutions. Analyse how cards are being used to uncover opportunities for product differentiation and growth. Customer & Partner Engagement Work with acquirers, schemes, and partners to expand and enhance our card processing … capabilities. Gather insights from merchants and industry stakeholders to inform product decisions. Represent at customer and partner meetings, building trust and thought leadership. Performance & Optimisation Monitor Product KPIs to improve authorisation rates, transaction routing, and fraud/risk controls. Lead improvement initiatives across card features such as tokenisation, authentication, and digital wallets. Stay informed on card network initiatives and More ❯

conduct regular market and competitor analysis to keep abreast of macro product/tech evolutions across EMEA, including topics of FMS, app integrations and AI Develop targeting strategies, ideal customer profiles, positioning and differentiated value propositions and messaging for the emerging mid-market segment Lead the development of sales enablement materials, supporting both new business and account management sales … teams Work closely with product management teams to build product marketing plans. Lead the go-to-market efforts for new product and feature releases. Customer insights- leverage primary qualitative, quantitative research and rapid experimentation methods to uncover customer insights Triangulate multiple data sources to identify market opportunities and big customer problem spaces Regularly conduct market and opportunity … of key product-led initiatives Required skills: Demonstrable experience in an EMEA product marketing role - supporting product and marketing strategy development, cross-functional execution and GTM Experienced in building customer profiles, value propositions, messaging hierarchies and identifying compelling proof points and ‘reasons to believe’ to support GTM activity. Customer obsessed and tenacious about understanding customer needs, behaviours More ❯

the Product Owner, you’ll work closely with stakeholders across commercial, operations, engineering and design to ensure product success and continuous improvement. You'll bring an exceptional understanding of customer needs, reduce friction in the EV experience. 💰Paying up to £500 per day(Outside IR35) 🏢2 days per week in the office As Product Owner you will: You’ll … progress of projects, new features and your roadmap across the wider organisation. Work with executive leadership and cross-functional stakeholders to define and communicate product vision and roadmap Use customer insights and operational feedback to influence strategic priorities. Align teams on shared objectives and track OKRs to drive measurable outcomes. Contribute to business planning including forecasts, budgets, and go More ❯

the Product Owner, you’ll work closely with stakeholders across commercial, operations, engineering and design to ensure product success and continuous improvement. You'll bring an exceptional understanding of customer needs, reduce friction in the EV experience. 💰Paying up to £500 per day(Outside IR35) 🏢2 days per week in the office As Product Owner you will: You’ll … progress of projects, new features and your roadmap across the wider organisation. Work with executive leadership and cross-functional stakeholders to define and communicate product vision and roadmap Use customer insights and operational feedback to influence strategic priorities. Align teams on shared objectives and track OKRs to drive measurable outcomes. Contribute to business planning including forecasts, budgets, and go More ❯

the Product Owner, you’ll work closely with stakeholders across commercial, operations, engineering and design to ensure product success and continuous improvement. You'll bring an exceptional understanding of customer needs, reduce friction in the EV experience. 💰Paying up to £500 per day(Outside IR35) 🏢2 days per week in the office As Product Owner you will: You’ll … progress of projects, new features and your roadmap across the wider organisation. Work with executive leadership and cross-functional stakeholders to define and communicate product vision and roadmap Use customer insights and operational feedback to influence strategic priorities. Align teams on shared objectives and track OKRs to drive measurable outcomes. Contribute to business planning including forecasts, budgets, and go More ❯

the Product Owner, you’ll work closely with stakeholders across commercial, operations, engineering and design to ensure product success and continuous improvement. You'll bring an exceptional understanding of customer needs, reduce friction in the EV experience. 💰Paying up to £500 per day(Outside IR35) 🏢2 days per week in the office As Product Owner you will: You’ll … progress of projects, new features and your roadmap across the wider organisation. Work with executive leadership and cross-functional stakeholders to define and communicate product vision and roadmap Use customer insights and operational feedback to influence strategic priorities. Align teams on shared objectives and track OKRs to drive measurable outcomes. Contribute to business planning including forecasts, budgets, and go More ❯