1 to 25 of 38 Customer Retention Jobs in London

Title: Cloud Architect Salary: £50k-£80k Location: (remote) Key Objective: Manage and expand the companies Cloud services within our existing and target customer base. Collaborate with our Sales team to convert identified opportunities into impactful, outcome-driven solutions that benefit our customers. Employ a consultative approach to understand and … evaluate customer needs, and work with our broader team and partner community to deliver repeatable business solutions, thereby enhancing the profitability of our Cloud business. Key Responsibilities: Opportunity Conversion: Collaborate with Sales Teams, Pre-Sales, and External Partners to convert Cloud-driven opportunities into sales. Trusted Partnership: Establish the … Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity Management: Oversee opportunities from inception through to support provision, ensuring accurate and achievable expectations with more »

About Customer Lifecycle Management (CLCM) Team Our Customer Lifecycle Management team focusses on managing and predicting customer needs through the different vintages, pathways and points in time, both in their customer life with Barclays, as well as their life stages and differentiated financial need. They will … define the opportunities where we have the right to win throughout the customer lifecycle that includes acquisition, activation, deepening customer relationship, retention and win-back. The team are responsible for providing the correct level of check and challenge and ensuring all reasonable measures are taken so … BUK) remains consistently excellent at scale. What will you be doing This is a leadership position, which reports directly into the MD Head of Customer Lifecycle Management (CLCM). The Customer Contact Optimisation Director will use customer diagnostics (emotional and functional needs) & behaviour analysis combined with model more »

post-booking experience team to own, develop and optimise the user journey.In this role you will optimise and take ownership of the post booking customer journey process, which is of critical importance within the intermediary e-commerce industry. You will focus on customer retention, referrals, implementing … background within a two-sided B2C marketplace to join an incredibly exciting and innovative ecommerce to make a real impact on their post-booking customer journey experience; and take advantage of the incredible benefits, remote working opportunities, flexibility, and empowering environment on offer.The Role: *Take full Ownership of the … Full Customer Journey *Optimise the customer experience *Leveraging post booking experience to increase booking and referrals *Implement own measurement frameworks * Work with dedicated Engineering teamThe Person: *Track record as a Product Manager in two-sided marketplace with focus on customer retention *Experience performing AB Tests more »

Are you passionate about customer success and software solutions? A leading global company is seeking a dynamic and proactive Service Delivery Manager II to join our Pro Advisor team. In this role, you'll partner with Account Managers to activate customer subscriptions, accelerate adoption of our products, and … ensure a seamless customer journey from onboarding to professional services hand off. If you're ready to make a significant impact on customer activation and retention, this role is for you. Key Responsibilities Product Knowledge: Develop a deep understanding of the company's products and solutions. … Customer Activation: Collaborate with Account Managers to activate customer subscriptions and increase product adoption. Customer Journey Management: Guide customers from the start of their journey through to hand off to Professional Services. Project Participation: Engage in cross-departmental projects to enhance our customer activation and retention more »

roadmap, working closely with cross-functional teams to define product requirements, prioritise features, and drive product development initiatives that align with business goals and customer needs Ecommerce Strategy: Develop and execute a strategic roadmap for ecommerce growth, including sales targets, customer acquisition, retention, and optimisation of … shopping experience Digital Transformation: Lead the digital transformation initiatives, driving innovation and leveraging technology to enhance business processes, improve operational efficiency, and deliver superior customer experiences Customer Experience (CX): Lead efforts to enhance the online customer experience, ensuring a seamless and user-friendly ecommerce platform that meets … the needs and preferences of our target audience. Implement CX strategies to improve customer satisfaction, loyalty, and retention Analytics and Reporting: Utilise web analytics tools to track key performance metrics, analyse trends, and generate actionable insights to inform decision-making and drive continuous improvement Ecommerce Technology: Evaluate more »

Customer Success Manager – AR/VR and Mixed Reality Projects Remote Role - Occasional Travel to client sites Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success … They are dedicated to realising the potential of their clients and delivering excellence through an integrated suite of services. Why This Role? As their Customer Success Manager, you will play a pivotal role in shaping their customer success strategy. This is an exciting opportunity to establish a robust … customers derive maximum value from their solutions. You will have the chance to grow within the organisation and make a significant impact on their customer success initiatives. Key Responsibilities Develop and implement success plans tailored to customers’ business objectives, driving engagement and product adoption. Build and nurture strong relationships more »

to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Customer Success Manager The Extended Reality Solutions (XRS) team at CBRE offers cutting-edge 'mixed reality' solutions for our front-line workers. We're seeking … an experienced Customer Success Manager to join our team, and drive our vision to empower our CBRE technical workforce. While expertise in AR/VR/MR is not mandatory, we are looking for a quick learner with strong Customer Success skills and a demonstrated interested in Extended … Reality Solutions (XRS). Furthermore, this role presents an exciting opportunity to create, set up, and establish a robust customer success solution for our Extended Reality Solutions (XRS), allowing for the effective management and satisfaction of our valued customers. This role has the potential to grow within CBRE and more »

and Personalisation Team. It will be supporting the strategic ambition to evolve our CRM Data and Tech to unlock new and best in class customer campaigns and also advocate and champion the strategic aspirations of the CRM team s technology transformations to wider teams in Currys. Main Accountabilities: Managing … Key Responsibilities: Work in close collaboration with the Senior CRM Management team (Data Planning, Retention, Loyalty, Campaigns & Trading) to deliver commercial and customer outcomes that ladder up to the CRM Strategic Vision Support the Currys personalisation strategy, including developing new data connections to extend CRM into omni … and performance (inc. technical knowledge of CRM and analytical systems) At least 6+ years experience in data marketing/CRM, including email marketing across customer retention, re-engagement and acquisition working with a sizeable customer database We re one team and we celebrate all of the more »

Using globally leading open-source technologies, this team is committed to pushing the boundaries of geospatial solutions. Responsibilities: Develop and maintain strong, long-lasting customer relationships. Promote the adoption and use of company solutions within the customer base. Achieve incremental sales and capture new business opportunities. Engage regularly … with customers through on-site meetings, product presentations, and demonstrations. Ensure customer retention and development in their use of company solutions. Negotiate contracts and close agreements in line with the lead to order process. Provide timely and reliable management information to support business strategy goals. Skills Required … Proven experience as a Account Executive or similar role. Strong ability to manage customer relationships and drive incremental sales. Excellent communication and negotiation skills. Ability to work with cross-functional internal teams to improve the customer experience. Proficient in using CRM software and other sales tools. Benefits: Comprehensive more »

Using globally leading open-source technologies, this team is committed to pushing the boundaries of geospatial solutions. Responsibilities: Develop and maintain strong, long-lasting customer relationships. Promote the adoption and use of company solutions within the customer base. Achieve incremental sales and capture new business opportunities. Engage regularly … with customers through on-site meetings, product presentations, and demonstrations. Ensure customer retention and development in their use of company solutions. Negotiate contracts and close agreements in line with the lead to order process. Provide timely and reliable management information to support business strategy goals. Skills Required … Proven experience as a Account Executive or similar role. Strong ability to manage customer relationships and drive incremental sales. Excellent communication and negotiation skills. Ability to work with cross-functional internal teams to improve the customer experience. Proficient in using CRM software and other sales tools. Benefits: Comprehensive more »

receive the best possible service. The Role Our team of marketing experts uses data-driven insights to run efficient performance marketing and improve the customer journey. As the Sport CRM Executive, you will be responsible for planning and executing the CRM strategy for our sportsbook customers. You will create … support teams and stakeholders throughout the organization. Your Main Duties: Planning and executing innovative multi-channel communication concepts to optimize the user journey, maximize customer retention, and meet market KPIs. Manage the end-to-end delivery of promotional content and CRM campaigns for the sportsbook customers - from … campaign evaluation & optimization. Ensure all CRM campaigns are consistent, attractive, cost-effective, relevant, and aligned with other areas of the business. Liaise with Design, Customer Support, Acquisition, and VIP teams to ensure promotional transparency across the business. Create A/B tests with own design and tech resources to more »

client/3rd party teams. Use data analytics to provide insight to our clients and help with their mobility programme decisions. Assist in client retention, winning new work and other marketing initiatives. Create innovative technology solutions for clients which keep the GCS team at the forefront in the more »

risk management, asset allocation and implementation. Your role will be wide-ranging and will encompass interacting with managers, conducting data analysis, and contributing to customer objectives. We believe that the unique breadth of this programme will enable you to develop a strong technical and non-technical multi-functional skillset … that could be applied in several areas of our business. The 2-year graduate programme will involve structured rotations across the business: Customer Analytics and Operations Understanding how relationships, clients and data are applied across the business and functions work together for the delivery of the business. Spend time … office areas. Working with the relationship management team on auto-enrolment, legislation and how it applies. Working with the relationship management team to explore customer retention and growth strategy MI and Data Governance Working with the team on due diligence and integrity of Data Understanding how to more »

lines aligned with internal targets set by the Client Portfolio Leader. Driving service delivery in order to meet and exceed operational KPIs. Ensuring client retention and avoid attrition. Improving operational effectiveness. Managing costs and provide necessary financial information for business and audits. Operating as a commercial lead for more »

new business opportunities through prospecting, networking, and relationship building with key decision-makers. Build and maintain strong relationships with existing clients to drive client retention and upsell additional services. Collaborate closely with internal teams, including data analysts, consultants, and project managers, to develop tailored solutions that meet clients more »

years, that has consistently paid over 100% bonus by working as a team, developing their people, delivering expert service that results in high client retention and competing against much larger firms in the industry. In the business, you can grow you career through increased technical knowledge, ability to more »

to add value Experience in delivering presentations to clients and effectively managing external stakeholder relationships, with a strong emphasis on strategies aimed at client retention and satisfaction Demonstrated proficiency in both written and verbal communication, effectively articulating complex ideas clearly and concisely to diverse audiences, both internally within more »

genders) to lead our sales efforts in the EMEA market. In this position, you will be responsible for driving revenue growth and building strong customer relationships across the region and align with our global sales team. The ideal candidate has a proven track record ideally in direct sales, strong … company's overall sales objectives Identify key market segments, target accounts, and sales opportunities to maximize revenue growth Analyze market trends, competitive landscape, and customer needs to drive strategic sales initiatives Hire, train, and mentor a high-performing sales team capable of achieving revenue targets Align closely with our … customers, providing strategic guidance and demonstrating the value proposition of our products and services Collaborate closely with marketing, product, and operations teams to drive customer acquisition, retention, and satisfaction +10years of progressive experience in direct sales, preferably within software industry Degree in business information technology, applied computer more »

and take ownership to build new products and services in an exciting setting. The Subscription Engineering team is responsible for the systems that power customer acquisition, retention and payments and as such plays a key role in the success of TIDAL. The team works tightly with other more »

our clients, engaging them from the start of the commercial relationship through client visits, energetic feedback, and focusing heavily on client satisfaction Provide excellent customer experience to Argus customers from smooth on-boarding to resolving queries within the desired service level agreement; Utilise the CRM, to track accounts throughout … drive growth and protect revenues; Accurately maintain customer, user records and client engagement activity efficiently; Participate in client engagement initiatives to increase client retention and account penetration; Travel as required within the region Gather competitor intelligence; Be the client advocate when Argus is designing new products, engaging … increase awareness of Argus platforms and content. Key Responsibilities Understanding customers By understanding the themes in the markets, a range of industry types and customer personas and how they operate in their markets, you ll know the challenges they face and can help shape the go-to-market approach more »

and operational challenges and provide expert recommendations through workshops and data analysis. Analyse research and data to identify trends and opportunities for revenue growth, customer acquisition, and retention. Prepare client-facing reports and deliver presentations to senior management, effectively communicating key findings and recommendations. Contribute to business development efforts … results Proven experience devising and implementing data growth strategies (acquisition, retention, subscription upsell etc.) Experience in designing and implementing email automations and customer journeys to drive increases in engagement or revenue generation Experience constructing and presenting easily-digestible reports on campaign activity, with recommendations on future enhancements more »

breaking innovations and our commitment to environmental sustainability and using our business to promote social justice in the World. We have a market-leading customer service record and average 4.9 product and service reviews globally we do not like to do things by halves Our mission is to support … managing and growing our affiliate marketing program to maximise channel sales. Your efforts will contribute to driving traffic, improving website conversion rates, and fostering customer engagement and retention. This role offers a unique opportunity to significantly impact the growth and success of our E-Commerce operations, which are central more »

CRM strategy built for longevity, in line with the company s brand goals. You'll play an integral part in getting to know our customer to elevate, shape and personalise their LK Bennett experience. You ll have a strong focus on maximising customer acquisition and retention … of ESP platform. Experience in Loyalty is a bonus. Excellent analytical skills with the ability to interpret data to deliver change and measurable results. Customer centric approach a solid understanding of audience segmentation and lifecycle. Must be confident in collaborating, presenting and leading conversations across the business. A challenger more »

strong relationships with existing clients. Identify client needs and provide appropriate IT solutions and services. Regularly review client accounts to ensure high levels of customer satisfaction and retention. Sales Activities Proactively contact potential and existing clients via phone, email, and other communication channels. Conduct thorough research to identify new … opportunities. Present and demonstrate CCS Media s product and service offerings to clients. Negotiate contracts and close sales to achieve individual and team targets. Customer Service Provide exceptional customer service and support to clients. Handle client inquiries, issues, and complaints in a timely and professional manner. Reporting and … sales reports and forecasts for management. Analyse sales data to identify trends and opportunities for improvement. Collaboration Work closely with other departments, including marketing, customer service, and technical support, to ensure a seamless client experience. Participate in team meetings, training sessions, and sales events as required. Key Skills & Experience more »

efforts to new heights. Our goal is to create a top-tier sign-up journey, precisely tailored to the needs of our diverse customer base. We also aim to enhance their experience when adjusting policies, considering cancellations, or approaching renewal. To achieve this, we need to understand their … broader insurance industry. What you'll be doing: Enhancing the presentation and pricing of our products during sign-up, and developing strategies to improve customer retention. Collaborating within a cross-functional team (engineers, designers, analysts, product managers) and becoming an expert in your area. Influencing the team's roadmap more »