1 to 25 of 275 Customer Retention Jobs in London

office collaboration, offering opportunities to learn from peers in person, while also providing the flexibility needed for a meaningful work-life balance. Being a Customer Success Manager at iManage means You are responsible for working with the iManage Cloud customer base to ensure the customer is obtaining … value from their subscription by identifying and delivering customer business outcomes. This role is responsible for improving customer interactions and achieving outcomes for all products and services to ensure the highest possible loyalty and satisfaction. You will be working closely with field-facing teams such as iManage Account … Executive, Channel, Product and key Executive customer stakeholders by providing advisory and guidance for achieving customer desired outcomes while coordinating iManage activities and serving as an advocate for the customer in support of customer preservation. Supporting the full customer lifecycle, you will continue to build More ❯

Global Customer Marketing Manager Department: Marketing Employment Type: Full Time Location: London, UK Description The impact you will have Elliptic is seeking an experienced and dynamic Global Customer Marketing Manager to join our growing team. Based in Singapore or London , this role will focus on fostering long-term … tier 1 regional events working with the global events manager. Key Responsibilities What you will do There is currently no formal structure or active customer marketing; the goal of this role is to create and nurture a community that Elliptic customers and prospects want to be part of, and … to be active advocates of. This will enable Elliptic to improve customer retention and grow. This role will scope a structure for, and build and run the customer program aligned with priority customer segments and identify the tools and channels to create an industry-leading More ❯

We are looking for a CRM Director to be the senior leader within DEPT. Customer Relationship Management (CRM) is an essential aspect of any successful business. A CRM Director plays a crucial role in ensuring that a company's customers are satisfied and retained. However, with new technologies and … trends, the job of a CRM Director has become more complex. JOB PURPOSE The CRM Director is responsible for developing and implementing DEPT's customer relationship management strategies to increase customer satisfaction and loyalty. The CRM Director role requires a deep understanding of customer behaviour, data analysis … CRM Director manages a team of professionals to ensure that all initiatives are executed effectively, efficiently, and within budget. KEY RESPONSIBILITIES Develop and implement customer relationship management strategies to drive new customer acquisition, customer retention and loyalty; Develop and maintain customer data management systems More ❯

employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit JAGGAER's Customer Success Program aims to help our customers achieve their desired outcomes (value realization) with our solutions. When customers succeed, JAGGAER benefits through increased customer retention (i.e., reduced churn), solution expansion, and positive references.The Customer Success Manager (CSM) is a highly visible, customer-facing role within JAGGAER's Customer Operations group, supporting key strategic customers as a leading subject matter expert on JAGGAER products. Principal Responsibilities Foster Customer Relationship • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging the solution to achieve full business value • Establish periodic touchpoints to ensure customers are informed, engaged, and solicit general feedback.• Address customer inquiries, manage obstacles More ❯

. Email Marketing Analyst - Customer Lifecycle Focus page is loaded Email Marketing Analyst - Customer Lifecycle Focus locationsLondon time typeFull time posted onPosted Today time left to applyEnd Date: July 31, 2025 (30+ days left to apply) job requisition idSR-31344 It's fun to work in a company … where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Email Marketing Analyst - Customer Lifecycle Focus Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. … Watch' by Gartner.Please visit for more information about FractalWe are looking for a highly analytical and strategic Email Marketing Analyst with a focus on Customer Lifecycle Marketing. In this role, you will be responsible for analyzing and optimizing email campaigns throughout the entire customer journey-from acquisition to More ❯

Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who … are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout … the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest More ❯

(12-Month FTC, Maternity Cover) 📍 Location: London (Hybrid - 2 days/week in-office near Liverpool Street) 💷 Salary: Up to £65,000 Drive Customer Loyalty & Retention for a Leading UK Fashion Retailer An established UK fashion retailer is looking for an experienced Analytics Manager - Retention to join their high-performing team on a 12-month fixed-term contract. This is a fantastic opportunity to lead customer analytics initiatives in a fast-paced, digitally evolving environment with significant investment behind data and tech. The Role: In this role, you'll lead retention-focused analytics, helping the business understand customer behaviours and drive loyalty across its omnichannel experience. You'll manage a small team and work cross-functionally to guide strategy through data-led insights. Key Responsibilities: 📊 Own and develop retention and customer analytics across the business More ❯

(12-Month FTC, Maternity Cover) 📍 Location: London (Hybrid - 2 days/week in-office near Liverpool Street) 💷 Salary: Up to £65,000 Drive Customer Loyalty & Retention for a Leading UK Fashion Retailer An established UK fashion retailer is looking for an experienced Analytics Manager - Retention to join their high-performing team on a 12-month fixed-term contract. This is a fantastic opportunity to lead customer analytics initiatives in a fast-paced, digitally evolving environment with significant investment behind data and tech. The Role: In this role, you'll lead retention-focused analytics, helping the business understand customer behaviours and drive loyalty across its omnichannel experience. You'll manage a small team and work cross-functionally to guide strategy through data-led insights. Key Responsibilities: 📊 Own and develop retention and customer analytics across the business More ❯

The Opportunity We are looking for a native/fluent German speaking Enterprise Customer Success Manager to join our growing Customer Success team. We are looking for an experienced Enterprise Customer Success Manager to join our growing Customer Success team. As an Enterprise Customer Success … organisation by identifying, and enabling, their business drivers and objectives. You will ensure that Sitetracker's capabilities support their long-term goals, enabling the customer to maximise their investment in the platform and see value from our solution. Working closely with all teams across Sitetracker, you will own customer onboarding, user adoption, value realisation and customer advocacy to ensure long-term partnership and the retention of our customers. The Skill Set: Professional working level efficiency communicating in German as a minimum Experienced at creating and executing a success plan; with particular focus on identifying and More ❯

Operations Customer Success Manager Department: AMCS Employment Type: Full Time Location: London, UK Description Are you a proactive and customer-centric professional with experience in managing SaaS renewals? Are you looking for your next challenge in a dynamic and emerging market? If yes, we want to hear from … you! The Impact You Will Have: As an Operations Customer Success Manager, you will be a key player in our global Customer Success team. You will be responsible for optimising systems, processes and tools that support the small to mid-size customers. You will analyse data, identify trends … address their evolving needs, and promote retention and growth. Your primary objective will be to build a low-touch and mostly automated customer journey on the back end for our small to mid-size customers, identify trends (like risk and expansions), mitigate and upsell as needed. This More ❯

Customer Success Associate - Enablon Customer Success Associate - Enablon Apply remote type Hybrid (8 days/month) locations GBR - London, Canada Square time type Full time posted on Posted 30+ Days Ago job requisition id R About the role: Within the Customer Success organization, the CSM leads the … account and partners with Strategic Account Executives (SAM) or Enterprise Account Manager (EAM) and works closely with the Customer to drive adoption of the solutions and work to maintain license renewals. This individual demonstrates excellent communication and organizational skills, solid understanding of the Enablon solution and a strong focus … on customer satisfaction. We are looking to fill this role either at our London office or at one of Enablon's other European offices such as: Barcelona (Spain), Milan (Italy), Munich (Germany), Paris (France). Key responsibilities: Provide advice and guidance as the Enablon subject matter expert to ensure More ❯

Role description Summary Job Title: Senior Customer Success Manager Department: Commercial/Customer Success Reports to: The Senior Customer Success Manager will report to the Customer Success Director Location: Paris or London Join our global team in designing and automating personalised customer experiences at scale. … overall well-being. Regardless of where you are in the world, our commitment to your success and happiness remains unwavering. Job Overview The Senior Customer Success Manager will be responsible for maximising net retention and expansion on a portfolio of strategic Kaisa customers by increasing the adoption … of the Kaisa product suite via the delivery of the Customer Success Programme. Responsibilities and Duties Net Revenue Retention (NRR) for a portfolio of existing strategic Kaisa customers Delivering the Kaisa Customer Success Programme to key customer stakeholders and ensuring the ongoing adoption of the More ❯

capabilities by hiring a Senior Data Scientist within its loyalty scheme department. The Opportunity You will be working on various projects across loyalty, including customer segmentation, customer retention, customer profiling, and customer marketing to help them leverage their data to increase customer sign More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

counts, but we also know that it's you, the person behind the experience, that makes it count. About the role As an Enterprise Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our enterprise clients. You will work closely with them to understand … effective strategies, and provide ongoing support to ensure they achieve their desired outcomes. Your goal is to foster strong, long-term relationships and drive customer retention and growth. Responsibilities Act as the primary point of contact for assigned customers, building trusted advisor relationships. Conduct regular check-ins … goals. Lead the onboarding process for new enterprise customers, ensuring a smooth transition and successful implementation of our products/services. Address and resolve customer concerns promptly, escalating issues when necessary. Renew accounts to enhance customer retention with timely management. Gather feedback through surveys and product More ❯

management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time. What you'll be doing Reporting to our Senior Director, Customer Success & Training you will play a key role as … part of the Customer Success Leadership team. You will be responsible for: Developing and maintaining a unique understanding and executive level working relationship with our Enterprise customers & prospects, understanding their business strategy and plans to ensure they and Reapit are aligned. Take ownership of a portfolio of assigned Enterprise … providing them with a single point of accountability and working with internal teams to enhance engagement, increase product adoption and overall value realisation. Delivering Customer service excellence through regular meetings and engagement, ensuring SLAs are consistently met and Customer expectations are exceeded at every opportunity, in order to More ❯

address real consumer needs. With a strong presence across key global markets, including London, New York, and LA, the company prides itself on its customer-centric approach and commitment to quality. Known for its creativity and disruptive thinking, the brand continues to set new standards in the beauty space. … as Google Analytics and Triple Whale to identify conversion opportunities and performance gaps Lead continuous UX and UI improvements to enhance usability and drive customer retention Coordinate with developers and third-party agencies to troubleshoot and implement website enhancements Digital Growth & Acquisition Optimise on-site SEO to … reach and improve keyword visibility Collaborate with digital marketing teams to execute and optimise paid media strategies Ensure alignment across channels to maintain cohesive customer journeys and strong conversion paths Support email marketing through segmentation strategies that boost engagement and personalisation Customer Experience & Retention Contribute to More ❯

Senior Manager, Customer Success & Services, DACH Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to … potential and support them throughout their time at Cloudflare. Come join us! Location: London, UK What you'll do as a Senior Manager of Customer Success, DACH You will lead a team of Customer Success Managers and Customer Solutions Engineers (CSEs), who are tasked with driving transformational … regional & cross-regional coordination. To aid your team, you will work closely with every team at Cloudflare, from Sales, Sales Engineering, Product, Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how More ❯