1 to 25 of 211 Customer Retention Jobs in London

Customer Experience Officer Remote (Preferred GMT+4 1h) Location : Remote (Preferred GMT+4 1h) Language : Native English (C2 required) About the Company Our client is a leading liquidity and technology provider specializing in the crypto and foreign exchange (FX) industries. With over 10 years of experience, they deliver advanced B2B tech solutions that empower brokers and financial institutions to scale faster … while minimizing infrastructure costs. Their clients include licensed brokers, crypto exchanges , hedge funds , and asset managers globally. Position Overview The Customer Experience Officer will play a strategic role in enhancing and optimizing the customer journey across all business lines.Reporting directly to the Chief Strategy Officer and Chief Customer Officer , this role involves collaborating with multiple teams to … consistently advocate for client needs and improve satisfaction and retention. The primary focus will be on customer journey design , cross-functional coordination , platform audits , and the use of analytics to drive improvements in customer experience and retention. Key Responsibilities Customer Journey Design : Design and implement comprehensive customer journeys to ensure seamless user experiences across all platforms. More ❯

the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events. Head of Customer Success Based in: London, UK Why we're here: Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated … Cloud suite of applications for global collaboration, we empower the biggest real-time, 3D productions around. Disguise services offer a 24/7 global support system to meet any customer need ranging from essential technical service and online learning all the way to end-to-end creative and technical services from our creative and build team. Working with Disney … Netflix, ESPN, U2 at the Sphere, the Burj Khalifa, U2 and Beyonce, Disguise is the number one partner delivering the next dimension of entertainment. The Role: The Head of Customer Success is a customer evangelist, ensuring that Disguise maintains a customer-centric focus across all business functions. They report to the Vice President of Customer Engagement More ❯

a service, data as a service, or fully custom research efforts from our team of expert data scientists and advisors. Reporting to the Chief Revenue Officer, the VP of Customer Experience will lead the post-sale customer journey from contract signing through renewal and expansion. This commercially focused leader will have responsibility to coach, mentor and train functional … leaders to identify white space, cadence and value driven customer engagement, create and measure against mutually agreed upon north stars, develop and deploy outcome driven success plans and accurately forecast renewal and growth metrics. Our Core Values Humanity First : We lead with humanity. We foster empathy, kindness, respect, and inclusiveness in all contexts and support one another. Customers at … and for our individual commitments, and we find a way to get things done by embracing a "yes we can" attitude. What you will do: Own the post sale customer retention commercial strategy to retain and expand current customers. Develop and implement a company-wide customer experience strategy aligned with business goals. Lead and mentor teams More ❯

countries: London (our HQ), Mexico, India, and the US. A total number of 90+ employees (and increasing every day) from different nationalities and with over 25 languages spoken. Department: Customer Success Job Description As the Global Head of Customer Success, you will report directly to the CEO and be part of our executive leadership team. You'll work … with other key stakeholders to develop and execute a customer success strategy that puts our customers first and ensures they are achieving their desired outcomes with our products and services. You will be responsible for leading and growing the customer success team and also work closely with our sales, marketing, and product teams to identify opportunities to improve … with our customers' needs. Your team: Your initial focus will be to develop and execute customer success strategy while working with the entire organisation to achieve our client retention and growth goals. Responsibilities and tasks: Owning and scaling up the Customer Success team and alignment with related departments to drive them to successfully close Customer More ❯

we want you to be part of that. We are keen to appoint a Junior CRM Manager to support the Manager in driving the delivery and development of our customer retention and acquisition activities across all of our brands and markets. This is a great opportunity for an experienced Performance Marketing Professional to take the next step … in their career within CRM. What you will be doing Duties and responsibilities as Junior CRM Manager will include: Create and execute a plan for customer retention to improve loyalty, reduce churn, and optimise LTV, in-line with business goals. Work collaboratively with cross-functional internal teams and external partners to deliver the retention strategy. … Drive innovation within the team and build a culture of continuous improvement, including an always-on test and learn approach. Identify new opportunities for improving customer KPIs and driving growth by working with the insights team to analyse and understand customer behaviour. Manage processes and requirements of automated and personalised lifecycle programmes across cross-sell, upsell, retention More ❯

financial institutions, banks, globally recognized brands, and Web3 companies, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team Reporting to our Global VP of Customer Success, the Head of EMEA, Strategic Customer Success Director will manage a Regional Customer Success Team. Responsibilities include managing and optimizing the efforts of Strategic Customer … platform value realization. This key leadership role focuses on improving team performance through strong operations, execution, efficiency, and scale. The goal is to drive measurable outcomes such as increased customer retention, business expansion, adoption, and customer satisfaction within regional accounts. The Head of EMEA, Strategic Customer Success Director plays a pivotal role in ensuring the … company's growth and reputation by fostering long-term, successful customer relationships. This position requires strategic thinking, operational prowess, and exceptional leadership to drive regional success. What You'll Do Lead and inspire a regional team of Strategic Customer Success Managers and Renewal Managers, along with cross-functional partners. Foster a collaborative and customer-centric culture within More ❯

Press Tab to Move to Skip to Content Link Customer Success Manager (CSM) - SAP Academy for Customer Success - United Kingdom (Hybrid) SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader … a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now! The SAP Academy for Customer Success is a global development program designed for talent who are early in their career Who You'll Become The Customer Success Manager (CSM) works directly with customers … to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM More ❯

What You'll Do Avalara is looking for a Manager, Customer Success to join our EMEA Loyalty team. As a Manager, Customer Success, you will lead a team of Customer Success Managers (CSMs) encouraging post-sales relationships to enhance product adoption and use, leading to higher retention rates. The Customer Success Team's mission … rates, and other satisfaction metrics. This role is a hybrid role with regular visits to our Brighton office. You will report into the Senior Director of EMEA Customer Loyalty. What Your Responsibilities Will Be Team Leadership and Development: Directly manage Mid-Market and Enterprise CSMs ensuring they have the skills and tools necessary to succeed. Customer Advocacy: Develop trusted advisor relationships with partners and our teams, ensuring understanding of customer business strategies and goals. Enhance Sales Opportunities: Create and refine processes to identify and maximise upsell and cross-sell opportunities, promoting collaboration between Customer Success and Account Management teams. Crisis Management: Manage important situations, collaborating with Avalara team members during escalations until resolution More ❯

passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding. The Opportunity As a Customer Success Manager (CSM) at UserTesting, you will play a pivotal role in driving customer success, retention, and growth. You'll be the trusted advisor and advocate … for our customers, ensuring they derive maximum value from our solution. Your responsibilities will span commercial renewals, customer adoption, advocacy, and strategic partnership building, with the ultimate goal of strengthening customer relationships and fostering a customer-first culture. Strategic Partnerships Act as a strategic partner by deeply understanding customer business goals and aligning UserTesting solutions to … their needs. Be responsible for understanding customers' desired outcomes and driving requisite activities to help them achieve value realization through proactive engagement and by creating Customer Success Plans. Demonstrate the ability to drive maturity into the customer Product Development Lifecycle (PDLC). Demonstrate excellence in change management by inspiring customers to evaluate and adjust their internal processes and More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven … with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven … with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align More ❯

report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose. Job Summary As a Customer Success Manager within the Customer Success Department, you will play a pivotal role in managing and nurturing relationships with our clients across EMEA. Reporting to and working closely … with the Head of Customer Success, you will drive customer outcomes, retention, and growth. This role requires deep experience in managing clients, a consultative approach, and the ability to lead by influence, ensuring the successful execution of business and departmental strategies. What You'll Be Doing Take ownership of managing and growing relationships with key clients … ensuring their long-term success and satisfaction. Strategically evolve and implement best practices in customer success, ensuring consistent, scalable, and impactful delivery across the client base. Serve as a trusted advisor, driving client adoption, expansion, and renewals by aligning solutions to client goals and objectives. Partner closely with internal teams, including Sales, Product, and Marketing, to ensure seamless client More ❯

to-market priorities based on insights Centralise and manage all planned initiatives as a comprehensive, ongoing program of work, and report on progress and impact monthly Contribute to the customer data strategy and lead management processes alongside Performance Marketing Oversee Content Marketing plans to support go-to-market activities while evaluating and selecting content partners Manage and ensure the … Conversions rate between buyer journey stages Product AC/and Rolling Renewal Rate Key interfaces beyond the marketing team Analytics Team Product Management Senior Leadership Team Commercial leadership team Customer Success External agencies Content Marketing Agency Proven track record in: Leading the Marketing team Bringing external best practice into the team for growth and earning Delivering revenue growth marketing … initiatives Market segmentation: Defining and sizing serviceable available markets and total addressable market value Tracking and communicating your differentiated market and value proposition Translating internal revenue goals and customer needs into Marketing plans Leading and tracking a team's activities to one global plan Demonstrating ROMI Building a detailed understanding of the customer and is the customer More ❯

Tax and Trade - London About Us: We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Senior Account Executive to join our team and help us expand our Enterprise customer market presence while nurturing strong customer relationships. Position Overview: As a Senior Enterprise Account Executive, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our large enterprise corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize … find, manage and close high-value deals. About The Role: 1. Sales Strategy and Execution: Develop and execute strategic account plans to achieve sales targets and expand the enterprise customer base Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies Act as a customer advocate within the company Meet More ❯

center in Bangalore, India. TRG Screen is a portfolio company of Vista Equity Partners, one of the world's largest and most respected private equity firms. The Role The Customer Education Specialist is a senior role responsible for designing, developing, and delivering high-impact training programs that accelerate customer adoption of TRG Screen solutions while driving commercial value … through our training offerings. This position plays a pivotal role in transforming customer education into a revenue-generating business unit, ensuring customers achieve maximum value realization from their TRG Screen investments. This senior position focuses on creating and executing comprehensive customer education strategies that not only enhance customer success but also generate measurable commercial returns. The Customer … in TRG Screen solutions to develop scalable training programs, establish pricing models for educational services, and identify opportunities to monetize our training capabilities. Working closely with product, sales, and customer success teams, this role will transform customer education from a support function into a strategic revenue driver while maintaining our commitment to exceptional customer experience. Responsibilities More ❯

Join our global team in designing and automating personalised customer experiences at scale. At Kaisa, we understand that our greatest asset is our talented and diverse team. We believe in creating an environment that fosters personal growth, professional development, and overall well-being. Regardless of where you are in the world, our commitment to your success and happiness remains … unwavering. Job Overview The Customer Success Manager will be responsible for maximising net retention and expansion on a portfolio of Kaisa customers by increasing adoption of the Kaisa product suite via the delivery of the Customer Success Programme. Responsibilities and Duties Revenue retention and growth for a portfolio of existing Kaisa customers. Delivering the … Kaisa Customer Success Programme to key customer stakeholders and ensuring the ongoing adoption of the Kaisa product suite. Maximising the value and business impact of Kaisa by establishing customer goals and KPIs and working with them to optimise these. Building and developing strong customer relationships and increasing understanding of the Kaisa value proposition across multiple business More ❯

with our customers by hand holding them through the user journey, understanding their needs, and making sure that they're getting the most out of CUBE's products. Responsibilities: Customer Advocacy: Act as the voice of the customer within CUBE, advocating for their needs and working closely with internal teams to ensure customer satisfaction Product Expertise: Develop … their goals Issue Resolution: Proactively identify and address any issues or challenges clients may face. Coordinate with technical support and other internal teams to resolve problems promptly and effectively Customer Retention: Develop and execute strategies to drive customer retention and reduce churn. Identify opportunities for upselling and cross-selling additional products and services Training … clients on new features, product updates, and best practices. Create and maintain educational resources and documentation Feedback Loop: Collect and analyze client feedback to inform product development and improve customer experience. Share insights and recommendations with product and development teams Performance Tracking: Monitor key performance indicators (KPIs) related to customer success and provide regular reports to management. Use More ❯

Yesterday job requisition id R6051 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a … will support our outstanding sales team by responding to questions and inquiries from our internal staff as well as our customers. You will work closely with our Legal, Finance, Customer Support, Customer Success, Account Manager, and Account Executive teams to determine the best options for our customers and to assure customer satisfaction. What you'll get: Career … Finance, Account Managers, Sales and customers regarding contract renewals and pricing Review and negotiate termed and/or mutual consent software agreements to renew services to drive long term customer relationships Process the removal and/or reduction of services for customers, managing the credit process to completion Develop innovative ways to retain escalated customers Capture customer activity More ❯

Social network you want to login/join with: Are you a data-driven, technically brilliant, and strategically minded CRM & Retention expert obsessed with maximising customer lifetime value? Do you thrive in a fast-paced, direct-to-consumer environment where your contributions have a significant impact? If so, we want to hear from you! About the Role … Manager, you will be the driving force behind building and nurturing lasting relationships with our customers. You will own the CRM strategy, leveraging data insights to personalise customer experiences, optimise retention initiatives, and maximise customer lifetime value. This role offers significant opportunities for growth and development. Tasks CRM Strategy & Execution: Develop and implement a … comprehensive CRM strategy to drive customer acquisition, retention, and loyalty. Data Analysis & Insights: Leverage data analytics to understand customer behaviour, identify opportunities for improvement, and personalise customer communications. Segmentation & Personalisation: Create highly targeted customer segments and personalise messaging across all touchpoints (email, SMS, etc.) to enhance engagement and drive conversions. Email Marketing & Automation: Manage More ❯

and growing our Digital Experience business to our enterprise customers. The Director of Digital Media Enterprise Renewals is responsible for building the vision, strategy, and practice needed to lead customer engagement, align to Adobe retention goals for our ETLA business. This leader will be responsible for understanding the business objectives and developing and delivering the strategy needed … ll do Think strategically about the state of the business; develop an intimate understanding of our customers and what success means to them. Define the vision and strategy of customer retention across all Digital Media products and the ETLA program in collaboration with the Virtual team. Understand business opportunities for driving lifetime value to users, define operating … plans cross functionally and be held accountable for delivery against them. Be responsible to deliver quarterly and annual goals for customer retention aligning with the 3-year strategic roadmap for Digital Media. Present health of business and growth opportunities to senior leadership on an ongoing basis. Be responsible for attrition forecast for all DMe enterprise lines of More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable … insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable … insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies More ❯

region, and with a specific focus on addressing regional gaps (UK, Middle East and Asia Pacific) and leveraging new strategic key technology partnerships (Salesforce, Adobe, Call Center) to enhance customer retention (target: 20% reduction in existing churn), we are proposing the creation of a Regional Channel Manager role. This document outlines the key responsibilities and expected contributions … through the development and effective management of strategic channel partnerships. This role will be instrumental in building a robust partner ecosystem that contributes directly to our sales targets and customer success metrics, particularly the identified churn reduction goal. Responsibilities Supporting EMEA Channel Strategy: This role will be responsible for the on-the-ground execution of the overarching EMEA channel … in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line. Today, Quantum Metric More ❯

Within the Digital Experience Customer Success team the focus is on delivering exceptional experiences and accelerating value forcustomers through three core pillars: Partnership, Adoption, and Value Realisation. Senior Customer Success Managers are expected to maximise value realisation and return on investment in complex, multi-regional, strategic enterprise accounts by building strong, long-term partnerships with a focus on … product adoption. They lead customers through digital transformation by advising on strategy and collaborating with multiple internal teams and customer departments, while accelerating value for customers by understanding their business goals and objectives, designing success plans, and establishing governance frameworks. As a Senior CSM, you are a leader in customer success, delivering results throughout the product lifecycle. What … you'll do Lead customers through digital transformation with a clear view of customer objectives and key performance indicators Maximise value realisation and return on investment from the solutions and services Increase solution adoption and usage with a clear plan Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the UK Lead More ❯

and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. About the Role We are looking for an experienced Customer Success Manager to join our Post-Sales team. Customer Success Managers (CSMs) play a crucial role in ensuring Highspot's customers' satisfaction, retention, and ongoing success. … the products or services offered by the company. Success is denominated in the form of the sellers, BTL, OT, and ATL satisfaction and assessment of HIghspot value that generates customer revenue retention and the potential for expansion within the customer account hierarchy. The CSM is expected to understand customers' needs and strategically expand engagement with Highspot. … They are tasked with driving product adoption, ensuring customer satisfaction, and fostering advocacy across various organizational levels and functions, including Sales, Marketing, IT, and Finance. Additionally, the CSM proactively identifies account risks, collaborates with internal teams like Deployment Consultants and Technical Account Managers to optimize implementations, and achieves expertise in the Highspot platform. Ultimately, they deliver essential customer More ❯