1 to 25 of 65 Incident Management Jobs in London

Join a leading airline services provider as a Service Desk and Incident Management Lead! Job Overview: We are seeking a highly skilled and motivated Service Desk & Incident Lead to oversee end-to-end Service Desk operations, manage Incident Management processes, and ensure alignment with ITIL … Service Desk model for Transform on the Central ServiceNow platform, aligned to ITIL and OpCo needs. Oversee and drive the incident management process, including prioritisation, escalation handling, and major incident participation. Approve new Application/Service support models and challenge non-fit-for-purpose designs during Service ...

relentless focus on operational excellence, the Head of Security Services builds and empowers high-performing teams to deliver 24/7 threat detection, rapid incident response, and proactive risk management. This includes ownership of security controls, security testing, tech assurance and vulnerability and threat management, and incident … KPIs, regularly reporting to leadership on SOC events/incidents and overall effectiveness. • Review metrics at a group level and adjust services strategy accordingly. • Management of the security technology stack and continuous improvement of services. Incident Response & Threat Management • Serve as incident commander (including on-call ...

permanent basis. IT Service Delivery Manager/IT Service Desk Manager Responsibilities and Duties: * Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. * Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. … operations through methodical troubleshooting, process optimisation, and implementation of best practices. * Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. * Liaise with other internal support teams, internal senior management ...

activities. The role is responsible for System Integration Testing (SIT) and User Acceptance Testing (UAT) in support of software development, upgrades, change requests, and incident management across the Retail System. Key Accountabilities: Create and maintain high-quality test scenarios, test cases, and regression packs for the central … across multiple environments using robust test cases, scripts, and regression packs to a high standard. Produce and maintain test reports for defect and incident management, ensuring clear communication with development teams and business stakeholders. Maintain test data, accounts, and test assets to ensure testing is organised, controlled ...

Permanent AVP Crisis Management (Fintech) - Crisis management frameworks/simulations/testing The candidate will be required to interact with a broad range of internal and external stakeholders. Internally, this includes colleagues at all levels of the organization, up to and including Executive management. The candidate will: Support … governance, strategy, performance measure and levels of risk mitigation that should be adopted to support the successful delivery and maintenance of the Crisis Management framework. Engage with Compliance and Regulatory Relations teams to assess any impact to the Crisis Management framework post communicated changes to regulations. Co-ordinate ...

continuity solutions that help us power global travel for everyone, everywhere. You will partner with teams across technology, cyber, workforce, facilities, and third-party management to identify and manage operational risks, align resilience capabilities, and ensure readiness for disruption. In this role, you will map critical operational dependencies, develop … relevant policy updates to reflect program development and application of requirements to the business based on criticality. Lead the implementation of the Business Continuity Management (BCM) and support the continued development of the Disaster Recovery (DR) program enabling technology teams to develop a deeper customer centric posture in managing ...

required regression testing. Liaise with software suppliers to obtain detailed release information and translate it into clear, actionable test plans. Communicate testing, release management, and change management information to end users in an understandable and accessible manner. Provide regular reporting to the Test Manager as required. About … certifications KNOWLEDGE AND UNDERSTANDING Essential Sound knowledge of all stages in the testing lifecycle of digital applications Sound knowledge of the Release and Change Management process Proficient in working with process and data flows to understand complex business models Proficient in using testing tools, methodologies and reporting to senior ...

Engineer (DSS) . Required Technical Skill Set : Install, Configure, Maintain and troubleshoot end user desktops, Laptops, Peripherals, Printers...etc. Your responsibilities: Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner … etc. Incident handling: including troubleshooting, break fix; follows incident management process. Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component. Software application support for applications both commercial off the shelf and customer developed. Perform ICMS ...

performance of the platform while contributing to future enhancements and releases. The position combines hands-on technical expertise with responsibility for workload coordination, incident resolution and ongoing service improvement. Key Responsibilities Contribute to the ongoing stability, maintenance and enhancement of a live Oracle Fusion ERP environment. Coordinate and distribute … resolve L2 and L3 support incidents, working closely with internal teams and third-party partners where required. Maintain clear communication with stakeholders regarding incident status, progress and expected resolution timelines. Contribute to problem management by proactively identifying recurring issues and implementing preventative measures. Support release and deployment activities ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support ...

issue resolution for business-critical operations. Deep, hands-on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support. Key Responsibilities Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within …/downstream IT teams and vendors to escalate and resolve critical incidents. Maintain and update support documentation, knowledge bases, and runbooks. Participate in environment management (refreshes, patching, configuration) as required for support continuity. Support release management by validating and testing new Murex releases or patches from a support ...

Identity & Access Management Engineer London (Hybrid) - 3 Days Onsite Per Week up to £80,000 + Benefits + Bonus Banking Sector Are you ready to safeguard one of the world's largest financial institutions? We're looking for a talented IAM Engineer to enforce security policies across banking … mature privileged access systems, and make a real impact on enterprise security. What you'll do: Provide engineering support for RSA IGL Identity Access Management application Create and mature access reviews, implement privileged access controls Investigate/resolve incidents, manage operational queries (passwords, access issues) Maintain knowledge base/ ...

respond to security alerts, analyze real-time data, and provide swift, reliable communication to key stakeholders during incidents. The role also includes creating detailed incident reports, conducting risk assessments, and collaborating with teams to ensure the safety and security of personnel, assets, and operations. Qualifications Proficiency in monitoring security … systems, assessing risks, and implementing security protocols. Strong analytical and problem-solving skills for real-time data analysis and incident response. Excellent communication skills for stakeholder coordination and report writing. Knowledge of digital tools and software used in security operations room environments. Proven ability to work calmly and efficiently ...

Lead Acton, London Fulltime/Permanent Salary: £45,000 DOE Role Overview The role focuses on coordinating hardware deployments, managing data centre changes, supporting incident response, and ensuring operational standards are maintained. The Team Lead will supervise technicians, manage third-party vendors, and ensure installations, monitoring, asset management … relocation activities. Support the full build process including shipping and receiving equipment, identifying incompatibilities, and implementing workaround solutions. Carry out routine configuration changes via management interfaces (e.g. iDRAC/MGMT ports), assist with server relocations within and between data centres, and replace small rack-mounted network devices when required. ...

interface between customer stakeholders and a global Security Operations Centre, ensuring the smooth delivery of 24/7 security monitoring and incident response services. This is a senior leadership role responsible for overseeing SOC operations, coordinating offshore analysts, improving detection and response capabilities, and ensuring strong governance across … efficient investigation and response Monitor operational performance and ensure adherence to SLAs and response timelines Drive continuous improvement across SOC processes, procedures, and workflows Incident Response & Security Operations Lead response to high-severity security incidents as the incident commander Coordinate cross-functional teams across infrastructure, network, and cloud ...

promoting continuous improvement and modern engineering practices. Providing in- and out-of-hours support to a 24/7 production environment. Owning major incident responses and driving post-incident reliability improvements. Minimum Requirements: Strong production support experience, including on-call and OOH releases. Significant hands-on experience with … availability environments. Infrastructure as Code using Terraform, with CI/CD integration (Jenkins). Deep understanding of observability tooling: ELK, Splunk, Prometheus, Grafana. Proven incident-management leadership. Strong knowledge of Agile and modern DevOps practices. Essential Skills: Leadership and mentoring capability. Security-first mindset. Strong adherence to governance ...

supporting professional development within the team. Collaborate with architects and solution designers to align technical delivery with long-term product and technology roadmaps. Lead incident management activities, coordinating major incident responses and ensuring effective communication with stakeholders. Support a 24/7 production environment, including participation ...

supporting professional development within the team. Collaborate with architects and solution designers to align technical delivery with long-term product and technology roadmaps. Lead incident management activities, coordinating major incident responses and ensuring effective communication with stakeholders. Support a 24/7 production environment, including participation ...

supporting professional development within the team. Collaborate with architects and solution designers to align technical delivery with long-term product and technology roadmaps. Lead incident management activities, coordinating major incident responses and ensuring effective communication with stakeholders. Support a 24/7 production environment, including participation ...

Head of SAP COE One of our largest Logistics & Transportation management clients are actively seeking a Head of SAP Centre of Excellence to require delivering the ongoing development of technology systems that support complex, high-volume operational environments across multiple UK sites. You will be responsible for keeping applications … running, major incident management, problem management & project delivery of new systems. You will be heavily involved in strategy design for SAP Upgrades and New SAP Implementations across the organisation reporting directly into the Head of IT delivery solution having a massive influence on the early phases ...

Service Management Lead – ITSM Overview Technology is at the heart of modern financial services. Our client a leading FinTech are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience, and continuous improvement across their UK operations.This is a high-impact leadership role … opportunity to shape service standards, influence strategic direction, and drive meaningful operational transformation. Key Responsibilities Provide strategic and operational leadership for IT service management across business-critical systems and infrastructure. Ensure technology services are prioritised and delivered in line with business needs and agreed performance targets. Oversee technical support ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...