1 to 25 of 170 Incident Management Jobs in London

Job Summary Integration MIM Program Manager will lead and oversee the Major Incidents Management (MIM) program within our integration ecosystem. This role is pivotal in ensuring seamless integration across enterprise systems, minimizing disruptions, and driving operational excellence. The successful candidate will have deep expertise in integration technologies such as … Integration Data Services (CIDS), combined with a proven track record of managing major incidents in complex IT environments. Collaborate with cross-functional teams, define incident management strategies, and ensure the resilience and scalability of integration platforms that support company's mission. Key Responsibilities Program Leadership: Lead the Major … Incidents Management (MIM) program, establishing frameworks, processes, and best practices to proactively manage and resolve critical integration incidents. Integration Oversight: Oversee the design, implementation, and maintenance of integration solutions leveraging technologies such as WebMethods, SAP Integration Suite, SAP DS, and CIDS. Incident Management: Act as the escalation More ❯

Altum Consulting are working with a global entertainment company to recruit an Incident Management Analyst based in Central London. This role will be for an initial 12-month FTC . Applying candidates must be on a short notice period. Incident Management Analyst role: Incident management … documents adhere to established guidelines and best practices Reporting and data analysis Liaising with finance, cybersecurity and other teams Continuous process improvement As an Incident Management Analyst you'll be/have: Bachelor's Degree (Accounting/Finance/Cybersecurity/Data Science etc.) Experience in an identity More ❯

We are seeking a strategic and technically hands-on Product Quality & Support Strategist to help scale a cutting-edge Alerting & Incident Management Platform. This is a pivotal role focused on improving customer experience, reducing engineering disruption, and enhancing the platform’s overall product quality and technical impact. You … or a related technical field 5+ years of hands-on software/infrastructure engineering experience, especially with DevTools or Infrastructure Engineering Strong knowledge of incident management, alert routing, on-call workflows, and incident response strategies Experience working with or supporting SaaS-based observability or incident management … Hands-on experience with tools like PagerDuty, OpsGenie, ServiceNow, CloudWatch, Chronosphere, or similar Understanding of SLA/SLO implementation and performance tracking Exposure to incident management frameworks, automated remediation, and runbook automation Background in DevOps or SRE culture and tooling Prior people leadership or mentorship experience is a More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

Join us as an Incident Analyst - NatWest Boxed You’ll be working collaboratively with business and wider Technology teams to provide first class support during and after incidents We’ll look to you to make sure that the impact of any incident is managed and communicated in a … the business Join a supportive and cooperative environment, where we take a real interest in your professional development What you'll do As an Incident Analyst, you’ll act as part of a team responsible for incident management across the business, promoting best practices and seeking to … continually improve processes. With your support, your business area will receive a fit for purpose incident management service, which adheres to our policy standards and guidelines. Additionally, you’ll be building relationships outside of your business area, with internal partners and external suppliers, in order to resolve issues More ❯

Company: Marsh Description: We have a fantastic opportunity for a talented individual to join Marsh in our Cyber Claims and Incident Management team in London. This is a hybrid role that has a requirement to work three days per week in the office. The role: Cyber Claims Advocate … Marsh is seeking a dedicated Cyber Claims Advocate to join our dynamic Cyber Claims and Incident Management Team. This is an exciting opportunity for Claims Specialists or individuals with 1-3 years of experience in Cyber Claims to enhance their career in a fast-paced environment. This role … and excess insurers, advocating for clients through submissions and escalation meetings as necessary. Respond to client and broker queries regarding policy coverage and cyber incident response pre-incident/loss. Assist in managing vendor relationships and creating visually appealing content and presentations. What you need to have: Advanced More ❯

Job Description Job Summary Integration MIM Program Manager will lead and oversee the Major Incidents Management (MIM) program within our integration ecosystem. This role is pivotal in ensuring seamless integration across enterprise systems, minimizing disruptions, and driving operational excellence. The successful candidate will have deep expertise in integration technologies … Integration Data Services (CIDS), combined with a proven track record of managing major incidents in complex IT environments. Collaborate with cross-functional teams, define incident management strategies, and ensure the resilience and scalability of integration platforms that support company's mission. Key Responsibilities Program Leadership: Lead the Major … Incidents Management (MIM) program, establishing frameworks, processes, and best practices to proactively manage and resolve critical integration incidents. Integration Oversight: Oversee the design, implementation, and maintenance of integration solutions leveraging technologies such as WebMethods, SAP Integration Suite, SAP DS, and CIDS. Incident Management: Act as the escalation More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

Analyse current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholder management and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯

Analyse current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholder management and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯

add to the event catalog for the relevant product or application. Implement automation for system provisioning, self-healing, auto recovery, deployment, and monitoring. Perform incident response and root cause analysis for critical system failures. Monitor system performance and establish service-level indicators (SLIs) and objectives (SLOs). Collaborate with … for continual service improvement for inscope products & drive plan till successful closure Accountable for the in scope product to ensure high availability performance. Problem Management Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions Coordinate with incident management teams, operations … different Service Operations and Engineering teams to develop and implement permanent solutions. Monitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement. Event Management Define and maintain an event catalog, specifying active events, thresholds, and relevant remediation, and optimize it More ❯

add to the event catalog for the relevant product or application. Implement automation for system provisioning, self-healing, auto recovery, deployment, and monitoring. Perform incident response and root cause analysis for critical system failures. Monitor system performance and establish service-level indicators (SLIs) and objectives (SLOs). Collaborate with … for continual service improvement for inscope products & drive plan till successful closure Accountable for the in scope product to ensure high availability performance. Problem Management Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions Coordinate with incident management teams, operations … different Service Operations and Engineering teams to develop and implement permanent solutions. Monitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement. Event Management Define and maintain an event catalog, specifying active events, thresholds, and relevant remediation, and optimize it More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and contractual obligations. · Manage … with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination: · Implement and manage the SIAM … agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT service related issues and escalations. Major Incident Management (MIM): · Accountable for effective management of the major incident management process ensuring that all major incidents are resolved in More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and contractual obligations. · Manage … with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination: · Implement and manage the SIAM … agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT service related issues and escalations. Major Incident Management (MIM): · Accountable for effective management of the major incident management process ensuring that all major incidents are resolved in More ❯

Banking System. You will oversee their deployment, development, enhancements and production operations. You should have extensive experience and skills in Software Engineering, DevOps, project management, incident management, team management and stakeholder management. Additionally, you should have expertise in: Multi-threaded Java backend development API and SQL More ❯

to safeguard critical business operations by design and default. You will be responsible for security automation, CI/CD pipeline enhancements , and cloud security management , ensuring compliance with industry standards. Key Responsibilities Security & DevOps Integration: Support and extend the secured CI/CD pipeline to enhance development security. Work … secure AWS cloud infrastructure for clients and internal operations. Automate AWS infrastructure builds following CIS hardening standards . Ensure top-tier security configuration, access management, and incident response on cloud platforms. Operational Support & Incident Response: Support business-critical Windows and Linux-based environments. Monitor and respond to … security alerts across Infosec, servers, firewalls, and applications. Conduct continuous monitoring of internal and third-party information security controls. Threat & Vulnerability Management: Assess SAST (Static Application Security Testing) and DAST (Dynamic Application Security Testing) scans. Implement remediation and mitigation strategies in collaboration with development teams. Maintain network security protocols More ❯

to safeguard critical business operations by design and default. You will be responsible for security automation, CI/CD pipeline enhancements , and cloud security management , ensuring compliance with industry standards. Key Responsibilities Security & DevOps Integration: Support and extend the secured CI/CD pipeline to enhance development security. Work … secure AWS cloud infrastructure for clients and internal operations. Automate AWS infrastructure builds following CIS hardening standards . Ensure top-tier security configuration, access management, and incident response on cloud platforms. Operational Support & Incident Response: Support business-critical Windows and Linux-based environments. Monitor and respond to … security alerts across Infosec, servers, firewalls, and applications. Conduct continuous monitoring of internal and third-party information security controls. Threat & Vulnerability Management: Assess SAST (Static Application Security Testing) and DAST (Dynamic Application Security Testing) scans. Implement remediation and mitigation strategies in collaboration with development teams. Maintain network security protocols More ❯

Banking System. You will oversee their deployment, development, enhancements and production operations. You should have extensive experience and skills in Software Engineering, DevOps, project management, incident management, team management and stakeholder management. Addi... More ❯

of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and … to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within … optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident More ❯

CI/CD, and automation while guiding the Cloud Infrastructure & DevOps teams. The ideal candidate brings extensive knowledge in cloud infrastructure, DevOps, and project management, as well as a proven ability to manage and mentor high-performing teams. Key Responsibilities DevOps Strategy : Define and implement a cohesive DevOps vision … and ensure compliance with security standards. Collaboration : Work closely with software engineering, QA, and product teams to streamline workflows and enhance software quality. Cost Management : Optimize cloud costs and work with finance to manage budgets. Incident Management : Ensure effective monitoring, incident management, and root cause More ❯

Developer - London Hybrid - 60,000 I am looking for a Senior Power Platform Developer to join my client, an independent global insurance and investment management company, based in London. This company provide a wide range of managed services to mutuals across different verticals. Services include claims, underwriting and risk … management and compliance, and more. This role offers the opportunity to work with cutting-edge technologies, designing and delivering innovative solutions that drive business efficiency and digital transformation in a dynamic and fast-paced industry. The ideal candidate will bring expertise in the Microsoft Power Platform suite and a … Power BI, and Dynamics 365, to deliver robust and innovative business applications. Strong knowledge of Microsoft Dataverse, with a particular focus on efficient data management practices, scalable solutions, and ensuring data security across various applications. Extensive experience in setting up and managing CI/CD pipelines for Power Platform More ❯

Developer - London Hybrid - £60,000 I am looking for a Senior Power Platform Developer to join my client, an independent global insurance and investment management company, based in London. This company provide a wide range of managed services to mutuals across different verticals. Services include claims, underwriting and risk … management and compliance, and more. This role offers the opportunity to work with cutting-edge technologies, designing and delivering innovative solutions that drive business efficiency and digital transformation in a dynamic and fast-paced industry. The ideal candidate will bring expertise in the Microsoft Power Platform suite and a … Power BI, and Dynamics 365, to deliver robust and innovative business applications. Strong knowledge of Microsoft Dataverse, with a particular focus on efficient data management practices, scalable solutions, and ensuring data security across various applications. Extensive experience in setting up and managing CI/CD pipelines for Power Platform More ❯